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Store InformationStore Info
Full Rating Profile
  • Proceilingtiles Proceilingtiles.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8302 Espresso Dr. #130
    • Contact: resellerratings@proceilingtiles.com
    • Phone: 6616164020
    • Customer Support: 6616164020
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.71/10 7.71/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.96/10 8.96/10
    Customer service: Rating 8.50/10 8.50/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

129 Customer Reviews

Rating 10/10

"We ordered the ceiling tiles for our master bedroom in our basement and love them! We looked at local stores and found nothing that compared to the style and price of these. We've received compliments from everyone who has checked out our remodeling project. We will be ordering more to finish the ceiling in the rest of the basement. Installation was amazingly fast and simple. It was completed in an afternoon. Highly recommend!!!"

Rating 10/10

"We were very happy with not only the quality of the tiles, but also the speed of the delivery. The selection of tiles was outstanding, and we have placed a second order already."

Rating 10/10

"Exactly what we expected; works great in our basement! Thanks for a great product. "

Rating 10/10

"Thank you very much for an outstanding service, great prices and prompt delivery.

Luisa's Treats

Rating 2/10

"Horrible company to order online from. I decided to order from them due to reviews but was sent an out of date old stock light that has been dis-continued.
I was able to return it for a refund, or so I was told, only to be out $200 =6 month later after showing proof of drop of at Staples. Company claims they never received the item.
Horrible customer service and straight ripped me off

Rep reply posted Jul-28-2015

ProCeilingTiles, Proceilingtiles.com rep has responded

“Hello Mark,

We are sorry to hear about your experience with our company. We would love to be able to assist you further on getting the product back to our company if you can find out where the Staples sent the product to. After reviewing the return tracking information you provided, we found the returned product was sent to Ohio instead to our warehouse in Kentucky. We were unable to obtain any additional information regarding the return.
The tracking number that may have been sent to us for proof of delivery could have been incorrect or the trucking company may have lost the package, however I would recommend to file a claim with the shipping company that you used for the lost package. I will be happy to assist you with the claim for the lost package. Please contact our company at 1-855-376-5060 for further assistance.”

Rating 10/10

"I recently did my basement large room , could not be happier with the outcome...the tiles are as advertised. I would suggest watching the videos on sight as they can answer a lot of your questions about material and installation.
Our job turned out so well am thinking about doing two more rooms.

Rating 10/10

"tile are very easy to install and they look wonderful"

Rating 10/10

"Great product, great service, thanks!"

Rating 10/10

"Whole process went very well. Product looks great. Very happy with this purchase."

Rating 10/10

"Tiles look great in my refinished basement. I replaced the old acoustic tiles with black tiles. Everyone raves about them. Shipping was very quick, customer service was great - they sent me samples that arrived quickly, and when there was an error with my actual order they quickaly corrected the issue and expedited replacement."

Rating 10/10

"The service is top-notch: friendly and efficient. The product was better than expected, great prices too!"

Rating 10/10

"I purchased these ceiling tiles for a room addition in my basement. There light weight and beautiful! My wife was against me putting in a suspended ceiling for obvious reasons, but finding these tiles saved me! They were easy to use and she got to pick out the style she wanted. We compared the prices to the really heavy 24X24 tiles that we wanted at another store and it was almost twice the price! For some odd reason I only ordered the exact amount of tiles I needed for the room, so I suggest ordering a couple extra just in case but since they are so easy to cut and work with, I never made a mistake! I also received my order on time and undamaged. I would 100% recommend Proceilingtiles.com!"

Rating 10/10

"An excellent way to transform the looks of a ceiling. We had purchased a home with light fixtures mounted about a suspended ceiling grid with old style defusing panels. My wife did not like the looks so we looked until we found the Stratford Vinyl Ceiling Tile - Translucent (2x4) panels sold by Proceilingtiles.com. We love the results.

translucent tiles sold by Pro Ceiling Tiles.

Rating 10/10

"I was very happy with the product. It was perfectly described on the website and shipped safely and quickly by Proceilingtiles.com. It was very easy to trim and fit into the ceiling and, it LOOKS GREAT!"

Rating 10/10

"Great products and great service!! Will order grid tape soon to finish overall excellent look. :) "

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