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Full Rating Profile
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    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.90/10 8.90/10
    Chance of future purchase: Rating 9.57/10 9.57/10
    Shipping & packaging: Rating 9.49/10 9.49/10
    Customer service: Rating 9.77/10 9.77/10
    Return/Replacement policy: Rating 9.81/10 9.81/10

181 Customer Reviews

Rating 10/10
5/5
modified review posted

"Bought a 17" laptop with top-of-the-line graphics card and latest CPU on the market! This thing will tear through anything! It was a little on the spendy side, but Prostar was great as they added the upgrade parts and shipped pretty quickly. The only critique I have is that I wish they would do free 2day shipping or participate with shoprunner to offer faster free shipping. Other than that, everything was great! System was packaged well and never had any issues. Screen was perfect. All LEDs functioned as they should. Plan to buy another top of the line system again soon!

I did talk to customer service a few times (email and phone) and have found everyone to be quite helpful. Good place to get a high performance PC from!
"


Rating 10/10
5/5
modified review posted

"Eddie Yuan is a very good staff, very pleasant exchange with him, thanks."


Rating 10/10
5/5
modified review posted

"So I purchases and Asus G55vw from Pro-Star a year ago and, due to my own carelessness, needed to perform a factory reset. Well, thanks to windows 8.1, that was an almost insurmountable challenge. Anyway, I got ahold of Pro-Star and Jeff helped me out way more than he needed to. Confirmed everything for me, gave me several options, was super friendly and consistent with call-backs. Some of the best customer service I've had in a long time. Thanks Pro-Star! (My laptop, when working, is pretty boss and didn't cost that much either!)"


Rating 10/10
5/5
modified review posted

"Great service and great laptop!I purchased a gaming laptop with a student coupon. I am going to introduce it to my friends. Highly recommended!"


Rating 10/10
5/5
modified review posted

"I purchased an ASUS G74SX-A1. Pro-star had the best price I could find and not at the cost of quality or costumer service. For a customized build it is easy to navigate and they shipped it very quickly. "


Rating 10/10
5/5
modified review posted

"Outstanding service and price, my second laptop with them have an issue with the gpu and was take promptly."


Rating 10/10
5/5
modified review posted

"I bought a clevo p370em from pro-star over a year ago and couldn't be happier!
Great price and customer service, i highly recommend them.
"


Rating 10/10
5/5
modified review posted

"I'm extemely satisfied with the treatment given by Pro-Star, I bought the laptop from other country but the PS team made sure everything went right with the packaging and of course the laptop is an absolute monster. I would by again from them without hesitation."


Rating 10/10
5/5
modified review posted

"About to order my 4th laptop from Pro-star! I try not to tempt fate with laptops and replace my edit laptop every three years. I'm currently editing 4K video on my three year old Pro-Star X7201 and it is doing everything I ask. The ONLY reason I'm investing in a new one is that with my reputation on the line - i replace my laptop every three years."


Rating 10/10
5/5
modified review posted

"Purchased a computer from Pro-Star in 2011 and I was thoroughly happy with my purchase. The computer ran great from day one. I had a video card issue that happened that required me to send it in and get replaced and while it took a little longer than it should have to fix I would say that I was more than happy with my computer as I travel a lot and used it a lot and it kept up with me for all 3 years."


Rating 10/10
5/5
modified review posted

"Great service, happy assist you with any questions if you call them. Everything was as advertised and I was happy with the whole process. Going to order a second laptop soon. "


Rating 10/10
5/5
modified review posted

"I've had my Pro-star Clevo W370ST gaming laptop for a little over a year. In that time the build quality and performance have proven excellent. I often have to carry my laptop around for school work. And as careful as I am, without a doubt my laptop takes some bumps and hits. The Clevo W370ST laptop is sturdy and as long you're not careless it'll maintain performance regardless of how many times you've moved it to and fro. Performance wise my laptop has taken everything I can throw it. As a gamer and a game design student, I assure you I throw a lot of processor and graphics intense programs, for extended periods of time at my Pro-star and the laptop has continued excellent performance throughout. I will note that my Clevo W370ST laptop is noisy when the battery mode is set to high performance due to the fans inside but it does keep the laptop cool and performance steady so it's a worthwhile trade off.

On aesthetics, I figured I'd be getting a fairly bland looking laptop. But on arrival I was pleasantly surprised by my Pro-stars looks. While simple, it has a wonderful surface finish and more importantly one that stands the test of time.

I definitely recommend Pro-star as a go to manufacturer for gaming laptops.
"


Rating 10/10
5/5
modified review posted

"Bought in this company laptop Clevo P370EM (2013-03-11). Was satisfied with the purchase. Now I want to buy another laptop. I recommend everyone to buy from them, they have a great team."


Rating 10/10
5/5
modified review posted

"Pro-star's products were as-advertised and their service was great."


Rating 10/10
5/5
modified review posted

"Pro-Star is a hidden gem of high-end rig configuration. Prices are competitive, but still lower than such 'big time' shops like Xotic, and Alienware, who push nonsensical, useless crap in front of you for 50% off, equaling still $125.00. Non-technical or users unfamiliar with such services may easily be distracted by useless options that only add to an already high-end rig.

Pro-Star's config GUI is much simpler to understand without banners and such getting in the way of your vision. Prices are overall lower for 99% of the exact same item sold elsewhere.

Furthermore, the sales and customer service personnel are very learned and are there to guide you and to answer questions. My experience is that they did not attempt once to upsell me, which is a gigantic annoyance and a possible sale breaker.

Although I do have some lighting issues going on with my GT60 424 Dominator, I'm hoping either Pro-Star or MSI will be able to help me on that. I have a feeling Pro-Star can at the very least.
"


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