We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Pro-star Pro-star Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.03/10 8.03/10
    Chance of future purchase: Rating 9.34/10 9.34/10
    Shipping & packaging: Rating 9.47/10 9.47/10
    Customer service: Rating 9.50/10 9.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

214 Customer Reviews

Rating 10/10
5/5
2015-07-24

"Their pricing is competitive, and the variety of custom options they are is great. The Asus ROG laptop I ordered arrived quickly and the packaging appeared very professional, other then the cut factory seals I couldn't tell it had even been opened.

When it is time to upgrade my laptop I will be purchasing from Pro-Star again!!!"


Rating 10/10
5/5
2015-07-15

"I made my first Gamming Laptop purchase back sometime in 2001-2002. In a 13 year spam I have purchased three systems from Pro-star and have always been completely satisfied with the product. Each laptop I purchased has giving me several years of enjoyment until following computer technology and software advancements, prompting me to upgrade and stay current. This will be my fourth system purchased and I'm sure there is two or three more purchases in the future. Pro-star has always giving me excellent and fast customer service, I have done a lot of shopping around and Pro-star has always has the most completive prices around. Expect fair and honest business with solid advice and recommendations, Eddie Yuan has always giving me the best advice and deals for the system customized. I have never had a sale with Eddie, where an attempt was made to charge me up, in fact I have been the one adding to the sale, and its been Eddie that has giving me better guidance. Expect a quality product, honest input with all of you questions answered correctly and truthfully. I wouldn't buy from anyone else. "


Rating 10/10
5/5
2015-07-13

"I tried iBuyPower before purchasing from these guys and I had a horrible experience. Jeff-B and Chris-H provided me with some top notch service, someone give these guys a raise or something haha. I bought an MSI GE62 and they was able to help regarding all the questions I had regarding both my purchase and shipping. Overall, I had a really great experience, both in terms of my purchase and the support I received. I will definitely buy from here again in the future. Keep the good work up guys B) "


Rating 10/10
5/5
2015-06-27

"Ordered a new Asus G53X gaming laptop from prostar, was very satisfied with the turnaround time as well as the product itself. The laptop shipped promptly and arrived safely. I had no issues with the upgrades/customization requested at the time of the order. I would definitely shop with them again."


Rating 8/10
4/5
2015-06-17

"I bought a computer almost one year ago and its working like a charm. I recommend the company.
"


Rating 10/10
5/5
2015-06-17

"I purchased a gaming laptop from ProStar and couldn't be happier. It arrived on time and as advertised. The quality is great and so is their customer service.

A little over a year after I bought the laptop it had a strange issue. I called them up, they had me send it in, and they replaced the entire motherboard for me 100% free of charge. The process was quick and painless. Don't sleep on these guys, they are top-notch!

I am ready to buy my next laptop and will certainly be using ProStar again. They even offer several discounts, including one for returning customers!

Thanks ProStar!"


Rating 10/10
5/5
2015-05-23

"ProStar provided me information to make an informed decision on a gaming laptop, plus I enjoyed having the ability to customize PC."


Rating 10/10
5/5
2015-05-14

"I bought my first personal laptop from Prostar over 3 years ago. I bought an ASUS ROG laptop that was not the best they had but above mid grade at least and I priced around ALOT before deciding on Prostar. They had the best pricing and best options of all the sellers I reviewed. So here we are over 3 years later and I am ready for another laptop. I have placed a new order with Prostar.com and can't wait to get that new beast! The "old" laptop is being passed on to my son and it is still running strong! We can still play all the games we wan't without any problems and I have NEVER had any issues with the laptop! I highly recommend Prostar to ANYONE who is looking to buy a great desktop replacement / gaming laptop!"


Rating 10/10
5/5
2015-05-13

"These guys are great! The new GT70 Dominator I bought from them is super fast and very well built. I went to Pro Star because they customize it for you without loosing the factory warrantee. I have had NO issues with this laptop. The steel series keyboard is the nicest I've ever used. I'm not a gamer, I'm a developer but compiles are lightning fast and I run this with 3 monitors. I did get dual 500GB SSDs (raid-0) which makes a huge difference."


Rating 10/10
5/5
2015-05-09

"I bought two professional laptops from Pro-star and I was very satisfied with the service, the quality and the price. I will definitely plan to buy more computes from them."


Rating 10/10
5/5
2015-05-02

"The customer support experience I had was excellent. They were very helpful and got my issue (I put some from info into my order) fixed quickly for me and shipped my order promptly."


Rating 10/10
5/5
2015-04-04

"Nice laptop and excellent service!"


Rating 8/10
4/5
2015-03-23

"Friendly support and pre-sales staff. They had some problems with my order which we were unable to resolve. Returned my machine as per their guarantee and got a quick refund. "


Rating 10/10
5/5
2015-03-01

"Pro-Star configured a Gaming Laptop for use with AutoCAD 3D Studio. It was the only laptop available with advanced capabilities.
I have never had a problem with the laptop, in 9 years."


Rating 10/10
5/5
2015-02-26

"Great Company. I purchased a P157SM fully loaded.

I ordered the laptop with ready next day services. As promised it shipped out the next day with no issues. I did not pay for upgraded shipping so UPS delivered it 4 days later.

Laptop worked wonderfully until the graphics card began to have issues. I emailed and instantly received a reply and an RMA number. They paid for shipping both ways and replaced my Gfx card with no issues. I will definitely do business with this company again."


Ratings Calculation Change


Share Pro-star's store rating

Pro-star is a Merchant Member! Learn more

Pro-star is a merchant member
Pro-star participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.