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771 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","store_rating":"7.50","total_reviews":"771"}, "store");)
reply posted Aug-13-2012 
“Hello Renee, we shipped your order on 7/16/12. I've tracked the package and it is indeed showing undelivered within the USPS system. We apologize for the delay; we were not aware that you did not yet receive your order. We can provide your additional information and the next steps for resolution by contacting our customer service team. I've submitted a support case on your behalf and someone should be contacting you soon. If you prefer, you can call us at 1-800-883-0368 or email to customerservice@protherapysupplies.com.”
reply posted Aug-06-2012 “Hello Gary, our records show that you placed your order on a Saturday and we shipped it via economy (free) shipping on Monday. The order is in route and is currently with your local post office awaiting deliver in the next day or two. Please give us a call at 1-800-883-0368 or email customerservice@protherapysupplies.com and we will be glad to share your tracking information and to answer any questions you may have.”
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![Share](javascript:share_rating({"review_body":"Experience was good. Placed order, order was confirmed right away, product was shipped quickly. Non eventful, simple. Product was well described. Happy with purchase..","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1784303#comment1784303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"lorileya","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time ordering from Pro Therapy. Shopping was easy, Checkout was smooth, and delivery was right on time! I will be back!","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1782497#comment1782497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"deehtz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Never received my BioFreeze.","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1779563#comment1779563","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"rmyounger57","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The products were as expected. I ordered them with an online coupon and got a good deal on the price plus free shipping. The shipping was the problem. The web site reported my purchase was eligible for free ground shipping, but not to a PO box. I provided my SHIPPING address (the one used for UPS and Fed Ex), as my mail goes to a PO box. Not only was my package mailed, the address on the label was not my address. At no time did I provide the address that was used to send my package. The package was returned to the company. We emailed about it, it was sent again. Again it was returned because the same incorrect address was used. We emailed about it again. It was sent a third time. This time the correct PO box was used, but the city and zip code were incorrect. Fortunately, I was able to track the package down at the post office and prevent it from being returned a third time. I picked up my package on August 7. My order was placed on June 11. I do now know where or how the company came up with these 2 erroneous addresses. I never provided them. The packing slip inside my package had the correct ground shipping address on it. The error occured when the mailing labels were created. All three labels were on the package when I received it, so I was able to figure out what addresses had been used. I like the products. I like the coupon offer. I like the free shipping. If I order again, I\u0027ll be sure to call and talk to someone about my address before it is shipped. Not sure how the addresses were so wrong, but it did turn into a major hassle.","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1777913#comment1777913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"NAS.","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amazing! I got my product in good shape only 3 days after I ordered even though it was standard ground UPS. I am not used to such speedy service. Thank you!","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1776303#comment1776303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"lady.one","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good; shipped promptly and received as ordered; satisfied with product","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1773719#comment1773719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"lori_schryer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The foam roller I purchased was soft and yet firm giving me a great workout for ham string pain and I-T band contracts. I was so gratefull for the workmanship of the roller and the quick delivery. This company is great. ","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1772539#comment1772539","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"gptopping","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The online ordering was easy, I received my tracking information to track my order and my order was delivered on time. I would order again.","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1771441#comment1771441","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"SuperConsumer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great seller. Items arrived timely and just as described.","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1770176#comment1770176","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"markspe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything arrived in a timely manner. Love the electrical stim unit! ","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1769408#comment1769408","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"abalkus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The easiest internet transaction ever made , I buy a lot ! They are fast shippers , Great Price , A+ packing and Item ! Will do more business in the future , as a matter a fact I just placed another order from them yesterday ! I Highly Recommend ! Tommy , Vinton Va. ","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1769028#comment1769028","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"tiny521ford","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not good1 My order has not been delivered, as promised!!!","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1768884#comment1768884","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"garytfrey","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an excellent experience with Pro Therapy Supplies. Best price and free shipping. Received the item quickly and as described. Hard to beat that!","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1768793#comment1768793","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"laurapinkerton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product. Fast delivery!","link":"http:\/\/www.resellerratings.com\/store\/Pro_Therapy_Supplies_PTS\/review\/1768302#comment1768302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pro_Therapy_Supplies_PTS.jpg","store_name":"Pro Therapy Supplies","username":"cdfdac","rating":"5"}, "single");){kind=link}
"I ordered the Facial Flex system, but Pro Therapy Supplies did not include the two bags of bands. I contacted them and they would not offer to send the bands but suggested I return the item at my cost! Facial Flex looks like a great product, but I would suggest ordering directly from Facial Flex or another reputable dealer, as Pro Therapy Supplies does not seem to care about customer satisfaction. I had to spend an additional $10 to order one little bag of bands from Amazon (that includes the $5 shipping charge)"