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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.23/10 4.23/10
    Chance of future purchase: Rating 0.78/10 0.78/10
    Shipping & packaging: Rating 2.00/10 2.00/10
    Customer service: Rating 1.09/10 1.09/10
    Return/Replacement policy: Rating 0.83/10 0.83/10

474 Customer Reviews

Rating 10/10
5/5
modified review posted

"The goods arrived in great shape on time!!"


Rating 4/10
2/5
modified review posted

"one of the screw part was broken in one of the the lights i bought.
i will try ti fix it with gorilla glue . :(
"


Rating 2/10
1/5
modified review posted

"Wrong screws were sent with my tail lights. So I have to go buy automotive screws and fasteners from hardware store. When I finally got it installed the wiring harness on one tail light did not work. Now I am getting the run around."


Rating 2/10
1/5
modified review posted

"Horrible company horrible customer service. I ordered my ram air kit 3 weeks ago and still dont have my kit. So they mailed me the wrong kit. I called their 800# for 2 days and got no returned phone call. I finally emailed there support email dept. And they tried telling me I had the correct kit I had to email the pictures of the actual kit and the part # on the box that was clearly the wrong part# . They finally emailed me a reurn label via email that I had to print and send back using FedEx. I returned this part 4 days ago and still have not recieved an email or my correct kit that I payed for 3 weeks ago. They wouldnt remail my part till they recieved the wrong part they mailed to me. They really upset me for how difficult it has been to get my correct part that I still havent recieved and for there support personal to make it as difficult as possible for me to show them they screwed up. Do not use this company cause they dont care about customer service and cant place orders correct. Once they get paid your not there customer anymore."


Rating 4/10
2/5
modified review posted

"the led turn and running lights fail to function"


Rating 4/10
2/5
modified review posted

"I ordered some LED tail lights and my account was billed but I was emailed a week later and told they did not have them in stock and that they were on back order from the manufacturer. It is now 2 weeks past the date the lights were ordered and paid for and I still do not know what is going on with them."


Rating 2/10
1/5
modified review posted

"I have ordered front sidelights for my 89 chevy silverado twice. First time they sent me sidelights for 94 thru 02, wrong. Second time which I just recieved, you sent me 02 - 03 sidelights. I dont know how you cant get 1989 right. And I cannot get a response on how to get my money back."


Rating 2/10
1/5
modified review posted

"ProTuningLab Inc. indicated on their website that they had the item I ordered in-stock. I ordered the item and within 2 hours they cancelled the transaction. Reason? None given.
I queried them and PayPal the answer came two days later, out-of-stock.

They promised to refund to my credit card, which never should have been charged if they did not have the item and had not shipped it. Only physical shipment of an order should initiate the charge to credit cards. This is the standard procedure with Amazon and most other on-line sellers. I won't do business with ProTuningLab Inc. again.
"


Rating 10/10
5/5
modified review posted

"Ordered cross bars for my roof rack 2013 rav4, it was easy to place the order online, they were delivered 3 days later, they keep me informed of the shipping status by emailing me. I had no problem with the installation it took about 10 minutes just as describe in Pro Tuning lab online comments.
Thanks
"


Rating 2/10
1/5
modified review posted

"Product good. Service bad."


Rating 10/10
5/5
modified review posted

"Awesome service.. rapid delivery, next is installing the pipes!! I'll be back if they fit my car as specified.. "


Rating 10/10
5/5
modified review posted

"Car is happy now thanks for fast delivery"


Rating 8/10
4/5
modified review posted

"My lights went out in less than a year. I had to order new bulbs and nobody sells them around here. I also had to replace the balast. They should hold up longer than that."


Rating 10/10
5/5
modified review posted

"ProTuningLab had the best prices and they shipped fast! My halo headlights look amazing! Hands down the best site for automotive stuff! Will for sure use ProTuningLab again!! "


Rating 2/10
1/5
modified review posted

"I bought the HID deep blue headlights. The bulbs went dim prematurely under warranty and I had to pay to replace. They would not replace for free.

The right headlight glass prism is off center. I tried to get them to replace the headlight under warranty, they would not. Now the HID headlamps do not work at all. Still under warranty. I am going to send them an email to see what they suggest.
"


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