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"Purchased a new offet driver and I ordered the wrong loft (my fault)... not only did they let me send it back and get the one I wanted, but they gave me a free driver cover. Thanks guys ... new club works great."
"I ordered a set of Heater III Irons and am extremely pleased with them. So much so that I ordered 5 more irons to replace my hybrids and wedges in my Taylormade R7 irons. I really liked the information on the web site and the irons were shipped as ordered on the Friday after I ordered them and I received them on Monday. I am posting this because I saw this site after I had ordered the first set and was worried I had made a mistake, but the irons and service are excellent"
This review was modified by VerylN on March 19 2013 04:22:19 PM
"My golf club arrived broken, due to poor packing. Seller said "no problem all our shipments are insured". After contacting them they asked for photos, which I sent. That was the last I heard from them, no replies to several emails. Went thru Paypal for resolution, result I was to return at my cost (from Aus to US) and guarantee it arrived in same condition. It would cost more than my request for a replacement shaft which I was prepared to have fitted in Aus. This seller has no credibility, no customer service and no scruples. They probably claimed on thier insce anyway. Don't touch them......"
"Buyers beware!!! I purchased a set of DFT Final Wide Sole Clubs and to my surprise I only received a set of Club Heads. I've tried numerous time to contact PSG to no avail. Their phone system sucks as you always get an answering machine, emails are ignored. I hope I can keep others from getting ripped off."
"I found a long driver head called the KiS IV at Golf Coast which had all the specs I wanted...light 193 gram weight, 53° lie angle, 460cc with beta Ti face and cryo finish. Bought one and really was impressed. When I went to get another, GC told me ProSeries Golf had bought out the entire driver production. ProSeries did offer the head on their e-bay site and on their web site with totally different (and wrong) specs. I told them about their faulty specs and they did nothing to change them. I and my customers bought about 7 heads of this type in the past year. After only a few months of use two of them cracked at the weld of face to sole plate. I tried to get these replaced and provided order information, but continually got the runaround from Mike at ProSeries. He is a very poor person to deal with and apperently has no integrity to stand behind what they sell. A few years back, they sent me the wrong shaft and refused to take it back. I should have known better than to use them again. I would advise anyone to go somwhere else for components or clubs if you don't want problems. "
"Ordered grips for clubs. When I contacted them asking where grips were, they said they had shipped. After more digging, found out that they hadn't even received them; on back order. It's been 30 days and I just cancelled. After reading all the other problems, hope they don't ship at some later date. Hate to have them have my credit card."
"The original order & experience was good. Then came the broken 6 iron. They told me to send it back to them & they would replace it, since it was such a new order. 10 months later, the wrong grip intalled & charged me for shipping. This place went from a hero to zero in 10 months. Go somewhere else & be happy."
"Today is SEPT 13, 2010. I have not received my clubs yet. I placed my order on Agust 30, 2010. Beginnig to WORRY!!!!! And now that I read some reviews, much MORE!!!!!"
"If you order from them, they will be quick about getting to your order. However, if there is anything wrong, then you will most likely be out of luck. I sent back 2 clubs to them in April of 2009 after they told me to send the clubs back. One shaft broke in the grip between my hands (?!) and the other shaft was the wrong make/model. I have tried contacting them 5 times and even placed a complaint with the Better Business Bureau (bbb.org). I have not heard a reply from them much less seen my two clubs. Now I am missing a 7-iron and 5-wood from my set. Do yourself a favor and check the BBB. Also note on their customer feedback on their website, they only post "glowing" reviews. Sound fishy to you? It should. I sent them a semi-positive comment with a question about my clubs. Did they post it? Try to find it. Stick with more reputable dealers like diamondtour, golfsmith, etc. They stand behind their products and put the customer first. I am out $140. Hopefully, this will save you some time and money.
"Placed order with PSG on the 16th of January on the 24th when my customer canceled order because no shafts or grips had arrived to complete his clubs. Contacted PSG by email on the 24th to cancel order yet they shipped order on the 26th. Contacted or tried to contact PSG numerious times, finaly recieved email form PSG, said they would make this win/win for both of us, recieved email 1 hour later explaining items were back-ordered "09" products which caused delay. Asked for return credit since no notice of back-order was sent and shipped 2 days after cancellation of order(no responce). As mentioned by other reviewers no tipping instructions included for shafts, to go along with no invoice either(no material write-off). Derek has decided that sticking his head in the sand will make this matter go away, wrong! If you purchase your clubs from CC SYSTEMSGOLF and theres problem I'll make it right, no matter what, every time! ProSeriesGolf apparently does not operate in this manner, it's all about character or lack of!"
This review was modified by cc systemgolf on February 07 2009 06:34:47 AM
"Placed an order and paid for some golf clubs in June. Order never arrived, they promised several times that the order was shipped, then lost, then shipped again. Nothing. Now they don't answer my phone calls or e-mails. A complete scam company. DO NOT ORDER anything from ProSeries Golf. "
"The putter arrived skuffed, mis drilled, and crooked. I called Derek Baer the owner and he would not correct the club or replace. He only wanted to blow me off and get rid of me with a refund. BUYERS BEWARE, they advertise what they cannot deliver."
"I placed an online order for a shaft and a grip and it was shipped and arrived quickly. Their Web site has a tool that tells the status of your order, but no tracking number is provided.
My items were packed well, but the grip I ordered was replaced with a more expensive one. I can't complain I guess, although it's the same color blue as the shaft and not black as I ordered. No shaft trimming instructions were included as they should have been and, although I was fairly sure the shaft was butt-trim only, I called the toll-free tech-support number and nobody answered so I had to leave a recorded message. It's only been a couple of hours, but nobody has responded by phone or email to my question.
Proseriesgolf has a pretty good selection, ordering was easy, and shipping was fast with good packaging. Overall, I'm satisfied."
"Purchased a new offet driver and I ordered the wrong loft (my fault)... not only did they let me send it back and get the one I wanted, but they gave me a free driver cover. Thanks guys ... new club works great."