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proflowers.com

Food & Gourmet

 

All Customer Reviews (197)

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Rating 10/10 5/5
modified review posted May-18-2012

"with all these negative reviews I was expecting the worse with my call in...went great for me! they were awesome about giving me a refund! sucks for you fools!"

Rating 2/10 1/5
modified review posted May-14-2012

"Terrible,Terrible Company!!!!! We ordered flowers online from this sucky place!!! they took the money from my account and never delivered the flowers!! So not only did i have a crying 11 year old because her granny which lives 5 hrs away didnt get her beautiful mothers day present..i am out of $78.36,which after being on the phone for an hr. with customer service ,still didnt get me anywhere.Expensive mistake on my part!! :-(..."

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Rating 2/10 1/5
modified review posted May-11-2012

"Not worth the money. i ordered flowers for mothers day. They were 19.99 which was supposed to come with a box of chocolates. some how after all the shipping charges and care charges, i ended up paying around $40 for a $20 thing of flowers and free chocolates. Well the flowers arrived on time, however, without the box of chocolates. i called customer service who then informed me she would send the chocolates in a week the earliest. when i told her that they didn't come with the flowers, she said "oh i thought you were going to tell me they were melted". I thought why would she assume that? Then i went on this site and saw that one reviewer complained that the chocolates were melted. well i really hope my now late chocolates are not melted. Also the picture on the website was 100x better than what came. the long stem tulips were short frumpy things. Had me saying "thats it?". i usually don't write reviews on these things and i usually never have a problem when ordering from new websites, but this time i had to. its disappointing when you try to order a nice gift for someone expecting one thing and missing alot, for two times the price thats advertised. Utterly disappointed."

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Rating 2/10 1/5
modified review posted May-10-2012

"ProFlowers.com Two Thumbs Way Down!!!!
I ordered flowers for my mother for Mother’s Day from this company. That was a mistake. The selection they had on the website was nice, but what they sent out is nothing like what they show. I understand that they are flowers and they can’t all look the same, but what they sent out was ridiculous. If only I could post photos you would understand and agree. Not only did my mother get these horrible flowers but the chocolates were melted and un-editable. I didn’t care about the chocolates, but flowers were the main thing for me. I have never been so embarrassed about giving a gift in my life. I emailed and called customer service their only solution was to refund $9.99 out of the $60.59 I paid. Please save your money do not use this company. This company has horrible product and terrible customer service. I had to learn the hard way, but it was a lesson learned. I will NEVER use this company again."

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Rating 2/10 1/5
modified review posted May-08-2012

"Never will I ever purchase flowers from this place again(proflowers.com)!!! I could have got much nicer flower from costco and not spend so much money on box delivered flowers!!!!!!!"

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Rating 2/10 1/5
modified review posted May-08-2012

"I'm very disappointed for my order in mother's day. I asked for a simple 12 dozens of roses and a free??? vase and charge me $40.74 .I asked that the order for this friday 11/05/2012, because is supposed that the cost would be less, but this amount for me is excesive!!!.I tried to cancel the order but they told me that was already in process. I do not reccomend to any to work with those thiefs.
I live in Manassas VA
pinilloscpm@yahoo.com"

Rating 2/10 1/5
modified review posted Apr-02-2012

"Product was not close to being fresh...very dissapointed and heard no response when I told them of the quality of their goods"

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Rating 2/10 1/5
modified review posted Mar-19-2012

"Cherrymoon farms worst receive of fruit every, all 6 pears we not only bruised but looked liked they were drop a few times, apples looked great on the outside but one i cut them they were all brown inside. I was afraid to eat them I have never seen apples like that. The only thing edible was the oranges but then again nothing special. They did offer to resend the order but i still wont eat the fruit when it comes DO NOT WASTE YOUR MONEY ON THESE FRUITS"

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Rating 2/10 1/5
modified review posted Feb-27-2012

"WORST FLORIST COMPANY EVER!!!!!!!!
I ordered the "Florist Designed Birthday Bouquet" for my grandma's 81st birthday. I got a call at 5pm on the day of her birthday to tell me that they didn't deliver the flowers. Since it was so late in the day, it didn't leave me enough time to order flowers from another company. I was very upset, but still wanted my grandma to get flowers, so I agreed to have the flowers delivered the next day, and they would upgrade the size.

The next day (again at almost 5pm), I got a call from ProFlowers saying they tried 15 different florists in my grandma's town (a large city with a huge assortment of local florists), and no one could deliver. They also said they were out of the kind of flowers I wanted!! I reminded ProFlowers that I ordered the "Florist Designed Birthday Bouquet," so they could've put together ANY variety of flowers!!

DO NOT USE THIS COMPANY!!
"

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Rating 2/10 1/5
modified review posted Feb-25-2012

"After my experience I can Not recommend this company to anyone. On Feb 2 we placed an order as an appreciation gift to our supervisor who was offered another position. The flowers were expected to be delivered on Feb 6, they were notbdelivered even though we received notification indicating they were delivered. We called ProFlowers in order to request reimbursement and instead received a coupon for a second order, we decided to give them another try however, it was not worth it. The flowers were supposed to arrive on Feb 7 before 5pm they got there after 6 and the flowers were dead, nothing similar to what we ordered. My supervisor did not even see them which was better since the flowers were horrible, the next day feb 8 we called back to request a refund and were informed we were going to receive one, today is Feb 25 and we havent received a refund. I called them to follow up and was informed they sent us another coupon instead of giving us a refund, I informed the rep that i was not planning to use them again amd that i needed a refund, he indicated he will request the refund to be posted in my account, I still havent receive anything and their service was horrible."

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