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Pro Flowers is a joke
"Worse flower buying experience ever. Ordered 2 dozen red roses and some chocolate covered strawberries in a nice vase early on Jan 22nd for a Feb 14th valentines day delivery. Called this morning (Feb 14th) at 11am on status since I paid for a before noon delivery. 1st call hung up on. 2nd call while in the queue waiting they drop the call again. UGH. THIRD time I call I get someone from the Philippines who adds nothing but frustration to the experience. He says "an error" occurred in processing. I said why wasn't I told before? Like in JANUARY when I ordered? I'm sorry sir. Everything I say is "I'm sorry sir". Good grief what a joke. I ordered in January, I paid for special delivery before 12noon. The order was 140 dollars and they can't even give you the courtesy of contacting you to tell you that something is wrong with your order. How does this company stay in business with such a bad business model and service???"
"My son sent me flowers for the Friday before Mother's Day but I never received them, so he called them on Monday they said they would send them by Friday. If you make a mistake like that, you should rush the order but they didn't. Then I just found them by the front door, there was no knock or doorbell ring, who knows for how long and found out by my son they sent the wrong vase and there was no note enclosed. I will not be using ProFlowers."
"I ordered the flowers (24 roses - a total of $62 including shipping and handling) for the Valentine day(2/14/2016) and the delivery is right on time as the picked date which is 2/12/2016. The UPS left my box of flowers at my door without knocking. Two hours after the recorded delivery time, I took the box in. Opened the box, the flowers are not fresh. They are looking like almost ruined. The vase look good on the web site but very ugly when receiving. I put the flowers into the vase anyway but now (1/2 day later), they are all looking like I picked from the trash. I am done with Proflowers. Very Disappointed! "
Shipped damaged, worn out and stale flowers and Stems
"They sold me garbage !! I ordered this is and this worn out stems and flowers you sent me. You should be ashamed. I am never buying anything from them. They spoiled my Valentines day gift to my wife.BIG difference in amount and quality what is shown on their website and what they actually shipped me."
"Had problems with a flower delivery and Proflowers made it right. The flowers by the way were beautiful. Well done proflowers"
"My husband and I placed an order to be delivered on Saturday, May 9th, for his mom on Mother's Day. The night before, we received an email saying that "our team immediately recognized there was a quality issue with your order and took proactive measures to ensure that your gift is delivered on the requested date". They then contacted a local florist in her area and requested a similar product of equal or greater value. Well, by Wednesday, May 13th, she still had not received anything. When I called customer service, they looked up the order and found that a note had been made saying it was rescheduled to May 14th. There was no reason listed. The lady gave the sister company a call to inquire and they told her they just straight up canceled due to them being at capacity for orders and that we should be getting a refund in a week or so. And that's it. What a freaking joke. We never got any emails or calls or ANY notification about this at all. Thanks for ruining her gift for us. This is the first time we have used ProFlowers (even the name makes me laugh now), and we will NEVER use them again. "
"I ordered the "Deluxe" Full of Love bouquet as a "thank you" for a friend @ $49.95 plus service charges, which brought the total to $70.93. The arrangement received looked like it cost about $10.00! When I expressed my extreme disappointment to ProFlowers, their "solution" was to offer 40% off a future order!?! Why on earth would I want to do business with these people again after being ripped off the first time I used them?!!! ProFlowers = FALSE ADVERTISING! What a scam!!!!"
"My daughter sent me a spring bouquet mix with pink roses and they were beautiful. She also sent her sister 18 red roses and they were the most beautiful red roses I had ever seen. They all opened beautifully. I would buy from ProFlowers again."
"02/13/2015: @ProFlowers You are a major disappointment?... I mean to make one mistake is forgivable but to commit a second one... well, that is simply unforgivable!?! ...and the customer service is so bad and non-existent that I am surprised I was able to keep my composure because the options to either give me a refund or to have the flowers and gift sent on the following business day Monday the 16th... I mean, seriously?!? ...can you even call those realistic options when the whole point of paying you an arm and a leg to have this bouquet and gift delivered on a timely manner because it happens to be for a specific occasion that just so happens every f#%€>@& year on the 14th of February aka ValentinesDay?!?!?!UPDATE: 02/16/2015They emailed me back to apologize and offered me the same unrealistic options that they offered me back on Friday which was to give me a refund or have the same order scheduled for a later date to be delivered... Is it just me or have they failed to realize that Valentine's Day already came and gone and the options they gave me are not only unfair and unjust but downright insulting! The right thing to do at this point would be to offer me a full refund for the major screw-up that just transpired over the weekend and further offer me a credit equal to what I spent for this past order for Valentine's Day and be able to use it for a future occasion of my choosing... Now, that is what I call "Reputation Damage Control" but apparently they either think they are too big of a company for one person to affect them negatively or they are just too ignorant and confident that people will forget and will continue to do business with them... I went into their Facebook page and there alone were at least over eighty five complaints that came pouring in this past weekend for people being unhappy with either the way they handled their order or the quality and bad condition the product(s) arrived in! Because I care about doing the right thing and for others not to be in this predicament and most importantly, for a company this large to take accountability for their mistakes and stop taking advantage of everyone and treating everyone unjustly and unfairly, I will continue to spread the word and make sure that everyone knows how they conduct business and how bad their customer service is until there is a positive change, but until then... My voice will be heard!"
"When when you pay a flower delivery company $70 for roses you expect HAND DELIVERY!!!Not ProFlowers They were sent fed-ex who dropped them at the door, not even giving a chance for my wife to open the door. Secondly they arrived in a box not arranged as you would expect or as they advertise them online.When she opened the box I was embarrassed at what was inside. The flowers were wrapped the way you buy them on the street corner. When she unwrapped them to arrange them I was even more embarrassed. The roses were tiny!!! most were small buds not even fully grown. Some not much larger than a Quarter. I've purchase roses on the street for $5 three times the size of these roses!!!! BEWARE!!! DON'T BUY FROM PRO FLOWERS YOU WILL BE VERY DISAPOINTED!!!"
"By far the WORST customer service I have EVER experienced!!!! Ordered 20 tulips that were delivered completely dead and frozen. I was issued a replacement that came today completely dead, broken, and frozen again. I called to receive my money back that I was told I would receive if they came dead again. I was placed on hold for over 30 minutes, hung up on twice, and then told that I cannot receive my money back because it won't let her issue it. No other reason except that her system wouldn't let her. I asked to speak to someone that could and she said that wasn't possible. 7 days of freshness or money back guarantee is a LIE!!!!"
"Here is the email sent to Pro Flowers giving you the horrible experience. I wanted to inform you, the florist you sent your business to is a joke. Flowers by Rogers Inc. They stated the arrangement was so horrible because you failed to pay them properly. I'd like for you to see what was sent verse what I ordered, I’ve attached pictures. But first I’ll tell you what happened. I ordered flowers Wednesday for my grieving grandmother. I sent my mother to the house to wait for the flowers and to ensure they made it without issues….she waited..and waited…until 10pm when finally I told her to go home and called your customer service line. Your reps told me the flowers showed delivered…I spent an hour trying to get your rep to understand that was impossible so her resolution was they were stolen…also impossible due to the community my grandmother lives in. Also offensive. Finally after we determined they in fact we not delivered I asked what would be done for our inconvenience, she told me she would not charge me the delivery charge to deliver them Friday (today) I said I was appalled to even think she was considering charging me again for your mistake. After having to be transferred to someone who could communicate better than her, that next woman “Solsa” is how she spelled her name, apologized, after making me start from the beginning and explain everything ALL over again and said she would immediately email me a $40 future credit, never received the credit, but that is ok because I will never be using pro flowers again..she also stated the flowers would be there no later than noon Friday (today). I send my mother back to the home to be there for the flowers and she calls me at 10am, she tells me to check my email for a picture of what had came. I opened my email and was immediately disgusted, so infuriated I called the florist, their explanation was the Pro Flowers hadn't paid them adequately. Again, not my problem. These flowers looked like the had been purchased at a gas station days ago then stomped on and assembled by a 2 yr old. Again, I’ve attached the flowers for your viewing pleasure. So needless to say, I’ve left a pretty informative review on the florists website and informed all my local friends and family to stay far away from using them and will be doing the same for Pro Flowers. This is the worst service I’ve ever received and should have never given someone other than FTD a chance."
"Not a bad site for a procrastinator like me. Ordered flowers the day before Mother's Day and they were delivered at 10:30AM the next day. Mom said she loved the flowers and honestly they were reasonably priced. "
"Flowers were delivered on time, they appear to have come out of a freezer they came semi-death terrible looking. Extremely overpriced, I will never shop here again, I recommend you stay away of this site and just buy your flowers in the flower corner of your community"
"I ordered and paid for same day Friday delivery. At 8:3pm, the person I was sending flowers to still hadn't received them. When I called ProFlowers, I was told that the delivery would be done the next day, Saturday. The customer service rep, Tonnie, and his supervisor, Jay, couldn't have cared less about their error. Horrible experience and I will make it known to everyone not to use ProFlowers."