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Full Rating Profile
  • ProAudioStar
    • Address: 49 Bogart St. Brooklyn, NY
    • Contact: gear@proaudiostar.com
    • Phone: 718-522-1071
    • Customer Support: (888) 890-6222
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.00/10 4.00/10
    Chance of future purchase: Rating 2.00/10 2.00/10
    Shipping & packaging: Rating 2.00/10 2.00/10
    Customer service: Rating 2.00/10 2.00/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

332 Customer Reviews

Rating 2/10
1/5
modified review posted

"Bought a refurbed Hughes and Kettner amp from them online. My account was charged the next day and the amp showed up about 4 days later. But it was the wrong amp. I called and they sent me a return packing label. So I boxed it back up and shipped it back, at which time they promised to ship me the correct amp. 2 weeks go by- nothing.
So I call again and am told some bs about mixup in shipping dept. but promised amp would absolutely ship that day. Another week passes; no amp and no call. Now more than 5 weeks have passed since original order.
So I call again, leave a message and get a call back the next day saying "sorry- we don't have anymore of those amps left. We'll have to refund your money."
Absolutely horrible experience with them from start to finish.
"

modified review This review was modified by Babalugats85 on April 15 2015 09:33:17 AM


Rating 2/10
1/5
modified review posted

"I wish I could assign negative stars. I called them on a Monday morning looking for a keyboard. I spoke to someone named Mick. I clearly explained I needed the keyboard by the weekend for a gig. He assured me it would be no problem. He even looked at his shipping chart. It would take three days. Cool, I'd get it a day early at the worst. Then, I had to fill out some weird form and show them a copy of my drivers license for a $189 charge. Sweetwater never makes you do that. I followed my order up with multiple phone calls and emails. He assured me I was on his "must ship" list. Another full day later I get an automated email telling me my package shipped and it will be here on Monday, not Friday. Mick lied to me. Check the other reviews. This is what they do. Their customer support would have to dramatically improve just to SUCK. BEWARE!!!!!!!!!!!!!!!!
Jake Stillman
"

modified review This review was modified by GuitarPlayer12345 on April 09 2015 12:07:46 PM

Rating 2/10
1/5
modified review posted

"This place is brutally terrible. They must be going out of business. Paid them for stuff that never showed up. Same as most of the reviews here. Promises not delivered. Painful to see others had the same fate. I was hoping it was just me."


Rating 2/10
1/5
modified review posted

"I don’t know how to start; I’m so pissed off with these people. To begin with, I ordered a guitar from them on Oct 14, 2014. The deal was done and paid for and they assured me they had it in stock. They said it would be about 3-5 shipping days, which turned into almost 2 weeks. I was happy to finally receive the package until I opened it. I was shocked to find out it was not only what I ordered, but a much cheaper item. I called back to talk to a guy named Nick who I dealt with originally and he said to send it back via the UPS return stickers. I waited a week and called back, only to find out that Nick no longer worked there. I was told to talk to a guy named Dean who knew nothing about the purchase, but said the item had been on back order, but I should have it by early November. I did not receive the item nor tracking number, so had to call back. I was told that Dean no longer worked there. I believe by then, I was talking to a guy named Nick, who said I would be looking at late November. I called them back and this time the person told me I was looking at late December. I should have been leery at that point with such a turnover of employees. I actually agreed to take a similar product for the same money. Again a week came and went and I had to call them back. I was told the item had not been shipped because they were so busy with cyber Friday. In the meantime, I ran into the Fender rep in my area that seemed to agree I was being taken for a ride, which left me no other option but to ask for my money back. I have never heard of anybody running your credit card through before invoicing and shipping your item. These people had the money out of the bank five minutes after I originally talked to them. My hope is that they have the money back in the account within the 2-3 business days they promised. I may add that my name is Billy Hancock and I am a fairly well known recording artist. They know that as well. If they would do this to me, they would do it to anyone. I do not recommend anyone using this company. I hope for their sake and mine they refund my money. I can take B***S*** and lies but misrepresentation and fraud is another thing all together.
Billy (Pissed off) Hancock
"

modified review This review was modified by billyhancock on December 05 2014 06:20:52 PM

Rating 10/10
5/5
modified review posted

"fixed. all issues resolved in a timely manner."

modified review This review was modified by dgeorge827 on December 02 2014 12:54:09 PM

Rating 2/10
1/5
modified review posted

"Ordered a synthesizer with the carrying bag. But they shipped only the synthesizer, no bag inside!
Also the servise is bad. Don't wanna have business with this store anymore.
"


Rating 10/10
5/5
modified review posted

"Bought Beyerdynamic T90 at an open-box deal, The 'phones arrived as new and minty by the smell of them :)

Great customer experience for me.
"


Rating 2/10
1/5
modified review posted

"Ordered 3 cordless mics on Friday. Money posted to account on Monday. Called me Monday evening to tell me the items are no longer available. Called Wednesday morning about refund. Told it would happen Wed or by close of business Thursday. Called Friday and was told it can take 48 hours for refund to post. Pointed out it had already been 48 hours. Told it might take 72 hours, but it had been posted on their side after I requested it. Why do I have to request a refund for a cancelled order? I'm still waiting on my money! Won't being doing business with them again."

modified review This review was modified by sm440 on September 27 2013 07:27:51 AM

Rating 6/10
3/5
modified review posted

"I bought a Marshall MG50CFX amp on 2-20-2013, buy calling direct. Price was a great deal. Received an email of purchase and email said my tracking number will soon follow. Waited till the next day and still no tracking number. Called and emailed several time and only got 1 response back from someone named Dan, saying it will ship on 2-21-2013. Point of view was that I never received my tracking number until the 3rd day after UPS tried to deliver to my house.Luck have it ,called someone next door to check my door, and they ran down the street to catch the driver from UPS. Have to rate the shipping department POOR. I would have stayed home knowing my Amp was going to be delivered on 2-22-2013."


Rating 10/10
5/5
modified review posted

"I strongly recommend ProAudioStar. I ordered a pro. keyboard online at a very low price and very fast and excellent condition I received it. Thanks to ProAudioStar and all hardworking reps. Excellent Job"


Rating 10/10
5/5
modified review posted

"Terrific price on a great package. Fast service, although not notified that it had been shipped until the day it arrived. The package was just as described, very good quality. Thanks!"


No Avatar
b&r
Rating 10/10
5/5
modified review posted

"Thank you for the prompt service. The product was a cheap price but high in quality. Thanks"


Rating 10/10
5/5
modified review posted

"great price, product in stock, I M popped up as i was looking around and they insured no back orders. refeashing "


Rating 10/10
5/5
modified review posted

"ProAudioStar forwarded the item at a reasonable price, and responded to my customer service questions promptly. "


Rating 8/10
4/5
modified review posted

"Once I got my concerns across the process was flawless. You just need to speak with the right person because not everyone knows what's going on."


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