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  • ProAudioStar

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 49 Bogart St. Brooklyn, NY
    • Contact: gear@proaudiostar.com
    • Phone: 718-522-1071
    • Customer Support: (888) 890-6222
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 2.92/10 2.92/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

343 Customer Reviews

Rating 4/10
2/5
2016-04-19

Poor communication

"I hesitate to give unfavorable reviews, but maybe this will benefit someone else. I have ordered twice from Pro Audio Star. The first time was for a 12 string guitar at a great price. I was approved for 0% credit from Affirm and received my order in about a week. Not as fast as some sellers, but not a deal breaker. Recently I ordered another couple of studio recording items. Both showed as shipped, but only one arrived. I sent an email to Pro Audio Star but received no reply. Finally I called customer service and was told the item was on backorder, even though it showed as in stock on the site. I was promised an update on when it would be available. The update never came. So I got on instant chat and was told the same thing. Still no update. So I sent an email requesting cancellation of the order and refund. To their credit, the refund came the next day. The two major issues I had were items showing as in stock when they were not and lack of followup communication as promised. I would hesitate to order again."

This review was modified by tlcpaintco on April 19 2016 08:56:05 PM


Rating 8/10
4/5
2016-03-22

Better Than Expected

"I had never heard of ProAudioStar, but needed a Universal Audio Satellite OCTO and was drawn to the allure of easy credit. Applied for the credit, got approved, and had made my purchase in no time...

Don't recall how but I soon stumbled upon way too many negative reviews. A common thread in many complaints were regarding used or discounted gear, or items not in stock. My UA hardware would be full price new in the box. Still these complaints made me nervous so I called to inquire about shipping.

All internet chats and phone conversations were pleasant and professional.

Nick told me the item wasn't in stock, which surprised me because it appeared to be at time of purchase. I mentioned the negative reviews and was assured they sell 4000 items a month and mine simply needed to be ordered.

Here's the thing. They appear to drop ship. Meaning there may be some items they do not stock deeply. Instead they order and have the manufacturer ship the item directly to you. In this case drop shipping became a worst case scenario. I'm in Los Angeles. Universal Audio is also in California but DOES NOT DROP SHIP... So I had to wait for UA to ship my package to New York before ProAudioStar then shipped to me in LA.

What should have taken 4 days, took 10... Other than that, my product is perfect and I have no complaints.
"

This review was modified by Mike-B.LA on March 22 2016 08:38:04 AM

Rating 10/10
5/5
2016-03-09

Awesome Service

"Pro Audio Star has more than exceeded my expectations on shipment of product and always having the best price. "

This review was modified by bgibbons1 on March 09 2016 07:42:45 AM

Rating 2/10
1/5
2016-02-10

Vindictive Service

"I called to ask about when I could expect my first order with them to be shipped, as I had only received an order number from them, and in over 24 hours the charge still hadn't shown up. The person on the other end was obviously upset about something, talking about how "it's not Amazon" and other somewhat funny things. My impression is they are understaffed, but he was obviously trying to be abusive, and I didn't feel comfortable ordering from them anymore. I asked him to cancel my order. He pretended to, but it was obvious from the tone of his voice he hadn't. He also spoke with the authority of being management or the owner. I didn't feel speaking with him any longer would be useful, so I hung up and immediately contacted my bank. I'm currently in the dispute process. I'll never shop with them again."

This review was modified by laice on February 10 2016 03:04:10 PM

Rating 2/10
1/5
2016-01-13

Bait and switch games

"The company may try to get you to upgrade then say they are out of stock if you refuse. Here are the facts for my experience with ProAudioStar:

1/10/2016: I purchased a used Mackie ProFX12 V2 from the ProAudioStar web site
1/11/2016 @ 8:15am: I get an email from Dan at ProAudioStar and he tells me that for $19 more I can get a brand new unit of the same model. I called the number listed in the email. Someone answered and I told them I need to talk to Dan beacuse he emailed me. They ask if it is regarding an upgrade. I tell them yes. They respond by telling me that Dan will only respond to emails and that I should reply to his email. At this point get a funny feeling about the deal because they asked me if it was for an upgrade - a sure sign that they do this all the time. I want to see how it plays out so I respond to the email by politely refusing. A used model will fit my needs just fine.
1/11/2016 @ 1:46pm: I get this email from Tom at ProAudioStar (copy/pasted):
Thank you for your purchase. Unfortunately we have just sold out of the last BLAH Mackie ProFX12.I apologize for the inconvenience. We do have more of these on order with the manufacturer and we expect them to arrive in 7 to 14 days. Are you willing to wait? If so, we will ship it to you as soon as we receive our new shipment. Otherwise, we can refund you for this purchase right away. Please let us know how you would like to proceed and free to contact us if you have any other concerns.
Thank you,
Tom
PROAUDIOSTAR.COM
217 Russell St.
Brooklyn NY 11222
PHONE - 718-522-1071

Apparently they get shipments of used equipment from Mackie? That doesn't make any sense. I emailed back immediately and told them to cancel the order.

Both new and used listings are still shown as available on their web site. They charged my credit card for the full amount on 1/11/2016 even though they claim to be out of stock, but I have not seen a refund credit yet. Disputes are easy to submit with my credit card company so I'm not too worried. I don't like the games they are playing and I am not wasting any more of time with them.
"

This review was modified by dougk49 on January 13 2016 04:51:52 PM

Rating 2/10
1/5
2016-01-09

"Terrible, just terrible. I purchased an Elektron Machinedrum for a pretty good discount. 7 BUSINESS days pass they still did not ship it out... I called, I emailed, I called, I chatted with their customer service department and all I got was the run-around. On the phone they act like rude taxi cab drivers from New York, how fitting...Well I had to file a complaint with my financial establishment because the money has not appeared in my account. No confirmation, no cancellation email, matter of fact my Account status on their site says the Machinedrum is still "Processing" same thing it has said since I ordered it. I try to imagine what kind of headache I would have to deal with if there was a need for an actual product return...They may be more inclined to do their job if you go through eBay because they, I assume do not want to lose face with that company. Good grief stay away from ProAudioStar.com. "

This review was modified by Vaporsix on January 09 2016 02:26:34 PM

Rating 10/10
5/5
2015-11-09

"I can't say enough about the quality service provided to me by the guys at ProAudioStar. Not only did I get the best price anywhere, but they handled my return promptly, professionally, and with courtesy. The bass guitar I ordered had a minor defect, but they gladly agreed to an exchange which was handled quickly. Brendan in the returns department kept me informed every step of the way. The bass I received in exchange is perfect! I had read several poor reviews about PAS and was a little leery at first. I have to say that my experience was extremely positive and I would encourage my musician friends to shop ProAudioStar for all their musical equipment and professional audio needs."

This review was modified by bassplyr123 on November 11 2015 04:22:01 PM

Rating 2/10
1/5
2015-10-02

"I saw a refurbished monitor (EV ELX112) in stock on Sunday night; called the next day to ask if it was still in stock. They said yes. would arrive on Friday, next Monday at the latest.

2 weeks later, it's still not here. I call to ask; they say it's on back order. Not only that, they lie to my face and tell me they said when I ordered that it would be 3-4 weeks.

Can't say anything about the quality of the product; it never arrived. Needless to say, I cancelled my order.
"


Rating 10/10
5/5
2015-09-24

"Proaudiostar beat the lowest online price I could find for a specific pair of monitors. They shipped within a day and it arrived without any problem. I'm a little shocked to see the low ratings here, as I've heard they had a good reputation (and if I'd seen these low ratings it might have scared me off). Anyway, I had a really good experience."


Rating 2/10
1/5
2015-09-18

""Take The Money And Run"
Ordered 2 items totaling nearly $2000 One of the 2 items was being dropped shipped. Two days later still no "Items Shipped" notice. Contacted ProAudio - Fed Ex tracking order (which I never received) was invalid. They had to resubmit the order = 2 days lost
Drop Ship Item:
Waited 10 days still no package. Contacted ProAudio - Fed Ex tracking order (which I never received) was again invalid. They resubmitted the order even after I specified in an email to them not to (no internal communication). In addition it was being shipped from California STANDARD FED EX! Figure they would have at least made the effort to get it to me quicker to retain a "valued customer". This item acts as a digital snake. Will have to rent a 100' copper snake for 2 gigs because I did not receive this item.
-----
The first incident about 10 months ago initially told me another $2000 item was in stock. Called back and said he was mistaken but they would have it in three days and ship it out then. Five days later: I called and spoke with someone else. Said they were not expecting the item for another 3 weeks. Cancelled the order and received a refund. Ordered from another NY company and received it following day.
---
I am a semi-professional musician/sound man. People hire me - I get paid. This company has cost me $$$.They should concentrate on their "Brick and Mortar" and get out of the mail order business.
"

This review was modified by nick_metro on September 18 2015 06:57:47 AM

Rating 10/10
5/5
2015-08-05

"Here is a full description of my experience with Pro AudioStar.com: After placing a purchase order for a pair of used Mackie HD1521 2-Way 15-inch Powered Loudspeaker for $549 each on Saturday July 18th, I received an email almost immediately from them saying: 'Thank you for your order from ProAudioStar. Once your package ships we will send an email with a link to track your order. Most orders ship signature required. If you have any questions about your order please contact us at...' I thought that was odd; I did not understand what they meant by, 'once your package ships, we will send an email...' So, my question was: How long do I have to wait (until my package ships)? After waiting for several days, I received nothing. So, by Wednesday the following week, I decided to call them. I didn't get much help about the specific status of my order, other than being told to wait. The next day, I called them again, and spoke to a different person; he said the same thing. So, I went online and start reading feedback from customers who previously had experience with this site; it was a mixed bag. There seemed to be equally good and bad feedback, but at least I was reassured that the site was a bona fide business. The following day, Friday, July 24th, I received an email from a person named Daniel Pinto who informed me that the product I ordered was sold out, but due to a clerical error the speakers were still listed as available on the website. He offered me another brand - the EV EKX15P - which he said is very similar to Mackie HD1521, or better, or as an alternative to this counter-offer, he could issue me a full refund. So, I responded by agreeing to switch to the EV brand only if Pro AudioStar.com matched the price that I would have paid for the Mackies. I got an immediate response from Mr. Pinto, saying that he couldn't make that deal, but he offered me a different model for the same price - a pair of new, EV ELX15P - and added that he would throw in a pair of cables as a sweetner. I accepted the offer. Mr. Pinto told me that he would try to swap the orders out for me if not that same day (Friday), no later than the following Monday, July 27th. And so, I waited again to receive email notice of the shipping and receipt of the delivery tracking number. But, like before, I didn't hear anything. So, by Friday July 31, I sent Mr. Pinto another email asking if the order was in transit, because I hadn't received an email from them with a tracking number. Again, Mr. Pinto responded right away, and said he thought it was odd that I haven't receive the delivery tracking number, which he enclosed in his response. Needless to say, I was relieved and felt reassured.
I received my order on August 4th, a bit longer than the anticipated two weeks, but, hey, I got what was promised/agreed to - brand new speakers and a pair of mic cables that retail for $34.95 each.
I've only had the speakers for a couple of days, but I do think they are worth it; in fact, I think I got a pretty good deal. I rate the EVs at 5 stars. The customer service, however, would be a 1, if not for Mr. Pinto. On the one hand, the website advertised a deal that was not available. I thought maybe that was a ploy to pull in customers, and then, when they are primed to get something they really want, the company offers a different deal. But that didn't happen, I don't believe; I do think it was a clerical error. Because I had to wait several days and place several calls to find out that the product was not available. But then there is the fact that I did not receive the promised shipping confirmation for the product that I did purchase.
I'm just being totally honest, so here is the rest of it: Mr. Pinto's customer service does deserve a 5-star rating. He had to give me the bad news; I think he was straight with me. He couldn't meet my initial counter-offer. But in the end, he offered what I do believe was a fair compromise and a good deal. He was responsive and helpful, and, provided that he is indicative of the sales group at Pro AudioStar, and not an exception, I would give the customer service I received 5 stars, thanks to Mr. Pinto. So, I would do business with Pro AudioStar.com again, but I might start by asking for Mr. Pinto.
"

This review was modified by AnnaReynolds123 on August 05 2015 11:17:14 AM

Rating 2/10
1/5
2015-04-15

"Bought a refurbed Hughes and Kettner amp from them online. My account was charged the next day and the amp showed up about 4 days later. But it was the wrong amp. I called and they sent me a return packing label. So I boxed it back up and shipped it back, at which time they promised to ship me the correct amp. 2 weeks go by- nothing.
So I call again and am told some bs about mixup in shipping dept. but promised amp would absolutely ship that day. Another week passes; no amp and no call. Now more than 5 weeks have passed since original order.
So I call again, leave a message and get a call back the next day saying "sorry- we don't have anymore of those amps left. We'll have to refund your money."
Absolutely horrible experience with them from start to finish.
"

This review was modified by Babalugats85 on April 15 2015 09:33:17 AM

Rating 2/10
1/5
2015-04-09

"I wish I could assign negative stars. I called them on a Monday morning looking for a keyboard. I spoke to someone named Mick. I clearly explained I needed the keyboard by the weekend for a gig. He assured me it would be no problem. He even looked at his shipping chart. It would take three days. Cool, I'd get it a day early at the worst. Then, I had to fill out some weird form and show them a copy of my drivers license for a $189 charge. Sweetwater never makes you do that. I followed my order up with multiple phone calls and emails. He assured me I was on his "must ship" list. Another full day later I get an automated email telling me my package shipped and it will be here on Monday, not Friday. Mick lied to me. Check the other reviews. This is what they do. Their customer support would have to dramatically improve just to SUCK. BEWARE!!!!!!!!!!!!!!!!
Jake Stillman
"

This review was modified by GuitarPlayer12345 on April 09 2015 12:07:46 PM

Rating 2/10
1/5
2015-04-06

"This place is brutally terrible. They must be going out of business. Paid them for stuff that never showed up. Same as most of the reviews here. Promises not delivered. Painful to see others had the same fate. I was hoping it was just me."


Rating 2/10
1/5
2014-12-05

"I don’t know how to start; I’m so pissed off with these people. To begin with, I ordered a guitar from them on Oct 14, 2014. The deal was done and paid for and they assured me they had it in stock. They said it would be about 3-5 shipping days, which turned into almost 2 weeks. I was happy to finally receive the package until I opened it. I was shocked to find out it was not only what I ordered, but a much cheaper item. I called back to talk to a guy named Nick who I dealt with originally and he said to send it back via the UPS return stickers. I waited a week and called back, only to find out that Nick no longer worked there. I was told to talk to a guy named Dean who knew nothing about the purchase, but said the item had been on back order, but I should have it by early November. I did not receive the item nor tracking number, so had to call back. I was told that Dean no longer worked there. I believe by then, I was talking to a guy named Nick, who said I would be looking at late November. I called them back and this time the person told me I was looking at late December. I should have been leery at that point with such a turnover of employees. I actually agreed to take a similar product for the same money. Again a week came and went and I had to call them back. I was told the item had not been shipped because they were so busy with cyber Friday. In the meantime, I ran into the Fender rep in my area that seemed to agree I was being taken for a ride, which left me no other option but to ask for my money back. I have never heard of anybody running your credit card through before invoicing and shipping your item. These people had the money out of the bank five minutes after I originally talked to them. My hope is that they have the money back in the account within the 2-3 business days they promised. I may add that my name is Billy Hancock and I am a fairly well known recording artist. They know that as well. If they would do this to me, they would do it to anyone. I do not recommend anyone using this company. I hope for their sake and mine they refund my money. I can take B***S*** and lies but misrepresentation and fraud is another thing all together.
Billy (Pissed off) Hancock
"

This review was modified by billyhancock on December 05 2014 06:20:52 PM

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