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"I booked a hotel room through priceline.com recently. I've used them before and not had any problems. However, this time my reservation was handled by a third party company called agoda.com. When I arrived at the hotel, I had no reservation and the confirmation number was invalid. I've disputed the charge with my credit card company and I assume I won't have to pay. The bottom line is that you need to follow up and confirm reservations yourself. (As an aside, "pet friendly" may just really mean "dog friendly." If you are travelling with cats, double check before you book.)"
"I had a very bad experience with Priceline.com and I am not going to use this website again.I was travelling to Europe for three weeks and I rented a car through Priceline.com from the Berlin airport about 3 months in advance. At the time I made my purchase, their price was about 2 Dollars per day cheaper than other website and I would save almost 50 Dollars by booking with them and so I went ahead and did so. When I went to pick up my car, I was told by the car rental company that the car I booked (economy) is not available and I was instead offered a similar car (compact) at 20 dollars per day more expensive. This now meant that I had to pay more than 400 Dollars extra. I called Priceline and explained what was going on and I was told that they were not responsible for guaranteeing the availability of the vehicles and when I asked them why do they ask for my credit card information to confirm my reservation, the customer service agent told me that he can proceed and cancel my reservation without charging may card!!Long story short, I not only had a very bad start of my trip, but also ended up paying 380 Dollars more than what I would have normally paid had I used a different website to arrange my car rental.All I can say is that Priceline.com is not conducting business honestly. What is the point of quoting a price to the customer and then confirming his reservation after getting his credit card details when you simply won't accept any responsibility and won't guarantee the reservation. How is that even reservation. To me it sounds more like a trap. They simply quote you a cheap price and if you are lucky and get it, they earn their commission and if you don't get it, you are the one who is screwed and Priceline will not accept any responsibility.... and who knows, maybe they still get paid..I would say stay away..."
"Priceline is a scam. Their name your own price never really works and if you buy insurance they will find any excuse not to honor it. I tried to use them and then was told that even though I bought cancellation insurance, I would not be able to cancel and that if I wished to alter my travel arrangements it would be an additional $400 fee. Yep, Four Hundred. Their customer service is non-existent. When you call, you get a crackly horrible connection for someone who rarely identifies themselves and then transfers you immediately. You just get passed back and forth to phone reps who obviously don't care or have the tools to help you. There is no email address to contact them anywhere on the site and when I tried their contact us comments section, I got an email back saying that they didn't get my full message and there for couldn't help me. There are too many other travel sites out there to support a company as deceitful and greedy as Priceline."
"I had a TERRIBLE experience with Priceline.com! We reserved and PAID in full for airline tickets and a rental car through Priceline. We reserved a mid-sized car and paid for it in advance with Hertz, through Priceline.com. Once we arrived at our destination airport on July 23 with our paperwork in hand reflecting all of our confirmation numbers, trip numbers, etc. at 10:30 p.m., we were told that there were no rental car available except 3 luxury level cars; 2 Porsche and 1 Mercedes SUV. We said we don't understand. Here is our reservations and it's actually been paid for. The car we reserved should be here waiting for us under our name. We got the usual song and dance, we are sorry, but we only have these 3 vehicles left. We were forced to pay an upgrade fee of $135 so we could have transportation for our vacation with our two children. As soon as we woke up the next day, we called Priceline. Spent one hour on the phone before getting a live person, on day one of our vacation, to tell them what happened. We were told when we get back to put it in writing and fax it to Hertz Customer Service.We did that. We were immediately emailed back a denial. We now just spent another two hours on the phone with Priceline.com and their very unhelpful customer service rep, Fernando, not willing to budge. They said we upgraded too much. If there are no cars, we should have upgraded only one level.What is it that people are not understanding? We never wanted to upgrade, we paid for the mid-size car that was NOT there waiting for us, and we didn't have any other choice but the top luxury level or we were stranded at the airport and without a car and two children at now what is 11 p.m. at night in a strange city to us.Nobody cares, nobody will credit our credit card. I am in the morning putting a stop payment on it as a dispute."
"I booked a car through priceline, and when I got to the location over 1400 miles away, the rental company refused to rent the car to be because I was using a prepaid card. So here I am 1400 miles away from home with no car, I booked the reservation with the card that I was picking it up with, Priceline had no indicators that the prepaid card might be an issue, they have no problem stating about the holds that the company could place on your card but not that a prepaid card could not be used, I contacted Priceline and the only thing they offered was a refund. I was stuck at the airport with no car. What an embarrassment. I contacted family finally to help and tried to get priceline to make and adjustment on who's name it was under and they refused. What kind of customer Service is that. I will never use Priceline, and will be telling all that I know of this experience."
"Priceline had both incorrect and inconsistent information about an "inn". When I tried to correct it with them, they repeatedly emailed back responses that showed that they weren't reading the emails,and weren't going to correct their mistakes. We were stuck with a slum like hotel for a week b/c of Priceline's lack of accuracy. Since they won't correct their information, they are not credible, and their information can't be trusted."
"WOW... I wish I had read reviews before I had Priceline negotiate a deal for me! Avis denied the negotiation and made me pay full price directly thru them and you guessed it... Priceline would not refund my money. BOOOOO Priceline you are thieves! NEVER AGAIN!!!!!!!"
"Heinous. I used the Name Your Own Price service for a 3.5 star hotel. Upon reading the reviews, I learned that the hotel is full of outdated furniture, worn carpets, dirty carpets, bugs in the room, stains on the sheets, and moldy bathrooms. Priceline refuses to do anything for me, insisting that they are "confident" the hotel will meet or exceed my expectations. I expect a clean, safe room, and this does not sound clean or safe at all."
"Horrible experience with Priceline.com. Use it with care and at own risk. You must understand that there is zero customer service after they get your money and no refunds under any circumstances. The hotel room was not acceptable. "3 stars" --NOT!! We stayed five minutes, checked out and went down the street. And of course there are no refunds with priceline.com so we lost the cost of the priceline.com purchase and then had to pay for the other hotel room. Never again will we use priceline.com!"
"Get amazing deals on priceline all the time. Don't be afraid to lowball it!"
"We used priceline to book two hotels. We loved it. This website gives you great deals when you â€œname your own priceâ€. Both hotels were very clean and very nice. However I know longer use Priceline which is unfortunate because when you â€œname your own priceâ€ you canâ€™t pick pet friendly hotels, or the type of room (two queen beds, etc). I wish Priceline would fix this so I could go back to naming my own price, which saves lots of money."
"This was such a horrible experience. My boyfriend and I made reservations for a room for 1 night. When I made the reservation I assumed if our plans had changed it would be no big deal, it was a Thursday, there would be no reason they would be booked or anything. I was wrong.I called customer service to see if we could switch days, the woman refused to let me speak to a supervisor and refused to allow us to switch days.I called the hotel to see if it would be an issue to switch nights, and they explained that if it were up to them it wouldn't be an issue, however since we went through priceline we had to deal with them in order to switch nights, but they were not booked.I called priceline again and they still would not allow me to switch nights. I exchanged words with the customer service woman.Horrible experience, it was an awful day. It ruined our vacation. Don't use them."
"NEVER use Priceline. Once they have your charge card number/account number you are at their mercy. I booked a stay at a Knights Inn for three days through Priceline four weeks in advance. Well, when I told my friends that I was going to visit where I had booked, they went ballistic. This motel was being used to house transients and homeless through a county contract and was, in their opinion, the most dangerous place in a 50 mile radius to stay. Immediately contacted Knights Inn and Priceline to cancel (THREE WEEKS IN ADVANCE).Despite Priceline's policy of no charges for cancellation and Knight's Inn corporate policy of 72 hour no penalty cancellation policy, Priceline still charged me the ENTIRE AMOUNT, even though I cancelled weeks in advance.Had a smiliar situation with Orbitz, changing dates, etc. and there was no problem. Will always deal with Orbitz in the future, great customer service.I contacted my bank about the charge and even though Priceline credited the money back into my account initially, they turned around and recharged me. Still fighting this."
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