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"I booked a car through priceline, and when I got to the location over 1400 miles away, the rental company refused to rent the car to be because I was using a prepaid card. So here I am 1400 miles away from home with no car, I booked the reservation with the card that I was picking it up with, Priceline had no indicators that the prepaid card might be an issue, they have no problem stating about the holds that the company could place on your card but not that a prepaid card could not be used, I contacted Priceline and the only thing they offered was a refund. I was stuck at the airport with no car. What an embarrassment. I contacted family finally to help and tried to get priceline to make and adjustment on who's name it was under and they refused. What kind of customer Service is that. I will never use Priceline, and will be telling all that I know of this experience."
"Priceline had both incorrect and inconsistent information about an "inn". When I tried to correct it with them, they repeatedly emailed back responses that showed that they weren't reading the emails,and weren't going to correct their mistakes. We were stuck with a slum like hotel for a week b/c of Priceline's lack of accuracy. Since they won't correct their information, they are not credible, and their information can't be trusted."
"WOW... I wish I had read reviews before I had Priceline negotiate a deal for me! Avis denied the negotiation and made me pay full price directly thru them and you guessed it... Priceline would not refund my money. BOOOOO Priceline you are thieves! NEVER AGAIN!!!!!!!"
"Heinous. I used the Name Your Own Price service for a 3.5 star hotel. Upon reading the reviews, I learned that the hotel is full of outdated furniture, worn carpets, dirty carpets, bugs in the room, stains on the sheets, and moldy bathrooms. Priceline refuses to do anything for me, insisting that they are "confident" the hotel will meet or exceed my expectations. I expect a clean, safe room, and this does not sound clean or safe at all."
"Horrible experience with Priceline.com. Use it with care and at own risk. You must understand that there is zero customer service after they get your money and no refunds under any circumstances. The hotel room was not acceptable. "3 stars" --NOT!! We stayed five minutes, checked out and went down the street. And of course there are no refunds with priceline.com so we lost the cost of the priceline.com purchase and then had to pay for the other hotel room. Never again will we use priceline.com!"
"Get amazing deals on priceline all the time. Don't be afraid to lowball it!"
"We used priceline to book two hotels. We loved it. This website gives you great deals when you â€œname your own priceâ€. Both hotels were very clean and very nice. However I know longer use Priceline which is unfortunate because when you â€œname your own priceâ€ you canâ€™t pick pet friendly hotels, or the type of room (two queen beds, etc). I wish Priceline would fix this so I could go back to naming my own price, which saves lots of money."
"This was such a horrible experience. My boyfriend and I made reservations for a room for 1 night. When I made the reservation I assumed if our plans had changed it would be no big deal, it was a Thursday, there would be no reason they would be booked or anything. I was wrong.I called customer service to see if we could switch days, the woman refused to let me speak to a supervisor and refused to allow us to switch days.I called the hotel to see if it would be an issue to switch nights, and they explained that if it were up to them it wouldn't be an issue, however since we went through priceline we had to deal with them in order to switch nights, but they were not booked.I called priceline again and they still would not allow me to switch nights. I exchanged words with the customer service woman.Horrible experience, it was an awful day. It ruined our vacation. Don't use them."
"NEVER use Priceline. Once they have your charge card number/account number you are at their mercy. I booked a stay at a Knights Inn for three days through Priceline four weeks in advance. Well, when I told my friends that I was going to visit where I had booked, they went ballistic. This motel was being used to house transients and homeless through a county contract and was, in their opinion, the most dangerous place in a 50 mile radius to stay. Immediately contacted Knights Inn and Priceline to cancel (THREE WEEKS IN ADVANCE).Despite Priceline's policy of no charges for cancellation and Knight's Inn corporate policy of 72 hour no penalty cancellation policy, Priceline still charged me the ENTIRE AMOUNT, even though I cancelled weeks in advance.Had a smiliar situation with Orbitz, changing dates, etc. and there was no problem. Will always deal with Orbitz in the future, great customer service.I contacted my bank about the charge and even though Priceline credited the money back into my account initially, they turned around and recharged me. Still fighting this."
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