Premium Tours Reviews - premiumtours.co.uk Ratings at ResellerRatings

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Rating 9.50/10 67 reviews

9.50/100
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All Customer Reviews (67)


Rating 10/10 5/5
modified review posted Sep-30-2012

"I had a double decker bus tour around London earlier this month. I was very impressed with Premium Tours customer service. A week before the tour they were able to switch days for me without a problem, and their pick-up service made sure that everyone who bought a ticket got on the bus. Our guide, Jane, was lovely and gave us a great tour! Cheers!"

modified review reply posted Dec-12-2012

PremiumTours.co.uk, Premium Tours rep has responded

“Thanks so much for your kind words!”

Rating 10/10 5/5
modified review posted Sep-27-2012

"Our tour of the three Cotswold villages and Stratford-upon-Avon was on time and went to all the locations as described in the advertisement. The time allowed at each village was not long but certainly adequate for visiting and pictures. The tour guide was very informative in describing the areas we visited. Our only complaint involved the alternative to the fish at lunch which was a small portion of pasta. "

modified review reply posted Dec-12-2012

PremiumTours.co.uk, Premium Tours rep has responded

“Your positive feedback is much appreciated - we're delighted to hear you enjoyed your trip with us.We also value your comments on the vegetarian option, this is something we are monitoring closely.”

Rating 10/10 5/5
modified review posted Sep-25-2012

"This is a strange review as we did not take the tours we had booked with Premium Tours. A last minute problem forced the cancellation of our trip, and Premium Tours could not have been more accomodating in providing us with a prompt full refund.

I expected to pay a cancellation fee, but there was none.

Thank you Premium Tours."

modified review reply posted Dec-12-2012

PremiumTours.co.uk, Premium Tours rep has responded

“We greatly appreciate you taking the trouble to put in a good word for the office staff - hopefully there will be a future opportunity to welcome you on board!”

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United States
Rating 10/10 5/5
modified review posted Sep-25-2012

"My husband and I participated the Open Top Bus Tour (Half-Day) in London and the One-Day Luxury Paris Trip. The Bus Tour was perfect for us; neither of us had ever been to London, and this was the ideal way for us to get an overview. We were on a very tight schedule and weren't able to go in and tour any places, but it helped us decide which sites we definitely wanted to explore further during our time in London. Our tour guide, Jess, was extremely knowledgeable and friendly.
The Paris Day Trip was wonderful. We had to be at the train station very early, but it was worth it. It, too, had a very tight schedule, but we were able to spend adequate time at the sights I was most interested in: the Eiffel Tower and the Louvre. I also thoroughly enjoyed the river cruise. Charlotte, the tour guide, was also very knowledgeable and friendly. If we return to England again, we will definitely use Premium Tours again."

modified review reply posted Dec-12-2012

PremiumTours.co.uk, Premium Tours rep has responded

“Thanks so much for your feedback - I think you have perfectly described the advantages of taking our tours - we can only provide people with a taste of the different locations they visit. Many people have very limited time available for sightseeing, and by covering as much ground as possible we are hopefully maximising people's opportunities to make full use of this precious & valuable time.”

Rating 10/10 5/5
modified review posted Sep-24-2012

"We had a fabulous tour to Windsor Castle/Bath/Stonehenge. The guide was very knowledgeable, friendly and humorous."

Rating 10/10 5/5
modified review posted Sep-23-2012

"Premium Tours picked us up at a hotel nearby and was very prompt. The bus driver was also our tour guide. We enjoyed him very much. We got to the London Tower before the crowds. We were able to see the changing of the guards. We ended our tour with the London Eye and what a way to see London. I would recommend Premium Tours to everyone."

Rating 8/10 4/5
modified review posted Sep-22-2012

"This tour was very good...although during the second half (the Stonehenge Tour) the driver wasn't great...not very friendly, talking on his cell phone while driving...."

Rating 10/10 5/5
modified review posted Sep-19-2012

"Fantastic tour! Funny, entertaining, informative.....could not have been happier"

Rating 10/10 5/5
modified review posted Sep-17-2012

"I went on a Small group tour of Windsor, Stonehenge and Bath (Tour 72) in February of this year. It was a good-sized group of about 30 people, and I enjoyed my trip tremendously. I was travelling alone and quickly made some new friends on the tour, so it was not a lonely experience. We (appropriately) went to Windsor first and spent the majority of our time there. We got there early and were the first tour group to arrive, so we had no wait to receive tours and view the wonderful buildings and relics. Just as the crowd was starting to pick up, we were whisked off to lunch at a lovely inn along the way to Stonehenge. It was enjoyable and the country was beautiful. Stonehenge is a sight to see, but you don't need more than 30-45 minutes to see it all. Premium knows this, and so we didn't putter around longer than necessary. We finished the evening in Bath. I could have easily spent an entire day in Bath (there is so much to do and see), so I was a little sad that I didn't get to see more of it in the 2 hours we had there, but it was quite a full day and not an overnight tour! When I go back, I will take a full day tour of Bath, and perhaps spend the night there.

Premium Tours was wonderful, and I highly recommend their services. The bus was comfortable, the staff were incredibly friendly and helpful. I had to change my ticket and they were very accommodating and focused on what I wanted to see and how they could best help me to see it. All that being said, they have some of the best rates in town. It was quite a bargain for all that came with the tour!

When I am next in London, I will definitely be booking more tours with Premium Tours. I wish I'd found them sooner, as I would have done another tour with them on my brief trip...it was a wonderful way to see and experience England."

modified review reply posted Dec-12-2012

PremiumTours.co.uk, Premium Tours rep has responded

“Thanks for such a wonderful review - it makes all the hard work people put in worthwhile when we receive such glowing praise!”

Rating 10/10 5/5
modified review posted Sep-16-2012

"Premium Tours was great! We liked the variety of packages and that we didn't have to worry about transportation. Our tour guide was extremely knowledgeable, friendly, and personable. He definitely put the visitors first and were most concerned about our enjoyment of the locations we visited. Our only complaint would be the miscommunication within the terminal we met at. Our confirmation tickets had printed the wrong combination of letters and numbers as to what bus we needed to board. However, we were able to ask and join the correct tour. We did see other individuals who missed their correct bus because of the same issue. We saw Bath and Stonehenge in one day. We felt the times were reasonable and worth our side trip from London."

modified review This review was modified by cbuck08 on September 16 2012 05:15:56 PM
Rating 8/10 4/5
modified review posted Sep-16-2012

"Paris trip on 11 July 2012. It was as we expected full on. The guide Charlotte would not even let us stop to buy a postcard. So we came back with plenty of Euros! Considering what we had to cover, I think the trip was worth it. However it was difficult to keep up with the guide, especially in the Louvre as it was hard to spot her in the crowd with her little white umbrella that she would not hold up for us to see. About 6 out of 10.

Its not a criticism of the tour but I was amused that in the Eurostar, all the public announcments were in perfect French but almost unintelligible English!"

Rating 8/10 4/5
modified review posted Sep-16-2012

"The tour provided a good overview of Windsor Castle, Stonehenge, and Bath. Be prepared for long bus rides on the way back (up to 2 hours without traffic). It included a lunch, which was fish and chips and not of the highest quality. The tour bus was comfortable and the tour guy did a reasonable job."

Rating 10/10 5/5
modified review posted Sep-15-2012

"Traveled to Warwick, Stratford, Oxford. Was picked up and dropped off near my hotel. Stopped at an old inn for lunch, which was excellent. Very courteous staff. Was a full day and time moved quickly. Overall a very nice trip"

Rating 10/10 5/5
modified review posted Sep-15-2012

"I purchased 2 days worth of tours when I visited the U.K. in late May. They were very comprehensive full day tours of both the city of London and some of its most lovely landmarks, as well as a trip to Windsor Castle, Bath, and Stonehenge.

My guide, David, was an outspoken very knowledgeable person. Though I did get him for both days of my tour and heard the same stories and sarcastic jokes each day. He seemed to enjoy put down humor for every nationality he could think of who was on the bus, from us Americans, to the Indians, to the Australians, a jab for each of our national quirks. The experience of seeing the sites made this bearable, if not a bit annoying."

Rating 10/10 5/5
modified review posted Sep-13-2012

"It was a good day, nice weather, beautiful city, and the guide is very nice too, speak clear English, so everyone could understand his introduction."

 
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