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Website is bullshit
"I ordered a catalog from them to see what kind of Pandora charms I could get and after weeks of waiting still no catalog and the order was still pending. If I can get a catalog from this company Im not gonna try to order jewelry and not get that too."
"Do NOT order from here it is a scam. Ordered a ring off here recieved an email from PayPal saying the transaction was processed and money was taken but did not receive the ring or any emails from them and they will not reply to any emails. "
"HORRIBLE! Do NOT order from here! It's a scam I think. I ordered a charm in December. It never arrived but tracking said it was delivered. They will do NOTHING! They had me sign a form they said was for insurance but that was over a month ago. They won't return my emails. Now I'm out 65.00. "
"I ordered a Gold Charm on the 6th Jan 2015, it was delivered to Ireland on the 16th Jan 2015 , the charm was exactly how it was described, I'm very happy with the product and the service they provided. I'm glad I didn't read all the negative reviews before ordering."
"These people are scam artists! I ordered a Pandora bracelet online and they sent me a piece of garbage imitation. It was a fake and tarnished within a week. When I tried to return it they admitted it was a fake and would not return it. I had the receipt and packaging and they accused me of scamming them. After speaking to other Pandora retailers in the area it sounds like they have a reputation for this fraud. I reported them to Pandora and the Better Business Bureau. I hope they put them out of business so that no one else has to go through this. Do NOT give them your business! You will be sorry. They are not nice people!"
"I wish I had read these reviews before - I had the exact same experience. I placed an order for two items with next day shipping. I received an email order confirmation showing both items, but only one was received. It took forever to get through to Customer Service (they are never open and/or don't answer the phone), and they said they sent an email advising that one item was backordered. They never sent this email. Very frustrating company to deal with. Will NOT be ordering from them again and I wouldn't recommend them at all."
"I ordered a charm, for a Christmas present, on 12-16-12. Their sight says they have same day shipping on most orders, but I went ahead and paid for expedited shipping. I kept checking my order status and it showed pending. I tried to call them and no one ever answered. I emailed them several times and finally got a reply on the 20th that the item was being rushed for shipment. I kept checking the status and on the afternoon of 12-22-12 it showed as being backordered. Now I do not have time to find the present somewhere else. I have told them to cancel the order and refund my money, as they took my payment the day I ordered. Which I bet they will not do and I'll have to take the matter to the paypal resolution center. I will update my review at a later date to let you know how it turns out. "
"Horrible Experience, Avoid! I ordered three pandora charms from them on 12/14/2010. A few days later when the order still had not shipped, I called and was told that in order to get the items by Christmas I would need to pay for expedited shipping, which I then did. They finally shipped ONE of the charms to me on 12/21/2010 but charged me for all THREE and did not even notify my that they would not be shipping me my total order. There was nothing on the web site or any contact that any of the items were sold out and would not arrive. I received the package on 12/23 and then discovered that I only received 1 item (but was charged for all 3). I then had to scramble to find a local jeweler for the other items to complete my gift. In order to get my money back for the 2 non-delivered items I had to file a claim with my credit card. I reported them to the Better Business Bureau which they then lied when they responded to my complaint. I would never order from them again."