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"Bought battery from eBay. Needed replaced under warranty. Seller replaced no problem. Awesome Seller!!!"
"If you need to return a brand new item, they'll charge you a 50% restocking fee. The restocking fee is not documented or advertised anywhere! "
Fast shipping, great service
"There was a misprint on my order and the sales department was very cooperative with fixing the problem. Would gladly do business with them in the future."
"I purchased a set of Progressive shocks (length 13.5") for my new H-D Ultra Limited at a really great price from Powersports Parts. I was impressed with how quickly they were delivered (within 3 days). However, the shocks turned out to be too long for my bike and I needed to return them for a shorter length (13") replacement shock. I contacted Powertsports to inform them the 13.5"; shocks would not fit by bike and that I would like to exchange the 13.5" size for the 13" size. After responding to a few questions and e-mail exchanges, Powersports was very quick to respond to my request for the replacement shocks which I received within 3 days."
"I ordered 4 carb rebuild kits for my bike and when I got them, they were not even close to being the right size. After returning them, the company told me that they had to charge me a re stocking fee for restocking the wrong parts they sent me. Don't purchase anything from them unless you want to waste your time and money. "
No customer service before or after the purchase
"They did in fact send the ordered item. It was defective. You don't return calls or emails.In fact they didn't answer the phone or return calls before I ordered (so I made the purchase via AMX, just in case)."
"Read the reviews. This place hooks you with low prices and then cancels your orders if they decide afterwards they made you "too good of a deal". Then they don't even tell you they cancelled it. You just find out when you wait for the UPS truck to show up so you can go on a ride until you realize it's not going to be coming and then you call them to find out they cancelled it a week earlier and did not tell you."
" These people I'm sure will burn in Hell. I ordered a S&S Super E with manifold, breather , everything. Best price I've seen anywhere. Through Amazon. Of course nothing but the carb is mailed. They say I have to send it back. Why not just send me the rest ? Oh no. They basically hold your money for weeks while you try to get the other parts from "em. I said I would take a partial refund, paying their asking price for the carb only. I guess their system must have been down that week. No reply. And Amazon is in on the hustle. F them too. Wm. Rich"
"Needed a part to finish a customers bike actually it was his son's bike. Even worse. Powersport Parts shipped wrong part. Odd it was in the correct packaging. Obviously repackaged. Tries to contact their customer serv which is just a voicemail machine. They never call back. They promised to get us the right part on time and then waited 24 hours just to screw us and said they would issue refund only when they got the part back. We really disappointed a great customer because of Powersport Parts defrauded us. Never again. Don't buy from them. Bad bad Amazon seller. Lots of bad feedback and reviews. Should have read some of them before doing business with them "
"I ordered a Hotbodies Undertail for my 2013 GSX-R1000 on the 25th of July. It was the weekend so I knew it wouldn't ship out until Monday at the earliest. Here it is Wednesday the 29th and my order still shows as "processing" on my account page. Nobody answers the phones there, but they do respond to emails with canned responses. I will never shop here again, nor do I recommend ANYBODY shopping this online store IF they want their items in a timely manner. As it stands now, my order is looking like it will take 2 weeks at a MINIMUM to get to my residence in Las Vegas, from Texas. What a joke. I will admit to a good price on the item, but would have paid more elsewhere to get it sooner. These people are amateurs when it comes to customer service and expediting orders. Horrible. Steer clear."
"This was a great experience. I will be ordering again. Everything arive on time. I love this place."
"Placed an order for sunglasses that were "in stock" on 6/27...received an email saying the order was received and processing. Multiple checks to the web site showed the status of "Processing" as much as two weeks later. Repeated calls to the vendor go unanswered (although I leave a detailed message as requested) repeated emails also go unanswered...1: My account was charged the full amount2: No product has arrived3: My order no longer shows up on the vendor web site4: No contact from the vendor...none.Would NOT recommend PowerSportParts.Net...will not shop there again."
"I ordered a pair of Gaerne GMX Boots on April 21 in the late evening and received them on April 25. I will admit I was a little hesitate at first because it was kind of difficult to get a hold of them, but everything turned out great. After I received my boots I called them to let them know I had at first been a little skeptical, but now I feel very good about buying from them. I do most of my purchasing online because living in Lake Havasu City, AZ there just isn't much to buy from and most cities of any size are 200+ miles away. I shop everywhere looking for the best price for whatever product I want and PowerSportParts.net has the best prices period. I saved $50 over most other competitors."
"I purchased an item from these guys on April 10th. I received the invoice stating it was in stock and in 'processing.' I hadn't received any confirmation the item had shipped so I called them on April 15th, the person I spoke with sounded sheepish when he looked up my order but assured me "the order had gone out, there is just a delay in their computers." Anyways come April 17th they finally shipped the item. Seems odd behavior for a company that has a decent reputation, but this was my first purchase from them and it will be my last. "
"Outstanding company to do business with! Unbeatable prices, great service, and fast shipping! Why would you go anywhere else?"