2/5

posted May-10-2013

"I had a great buying experience from PowersellerNYC - I called after placing my order online to ask about expedited shipping. It was then that I found out that in addition to the price quoted online, there was a mandatory $100 shipping insurance fee. This either wasn't disclosed ahead of time or was "in the super-fine print" so as not to scare away potential buyers. When I called, I got excellent service from the sales guy who took my call. He even made me aware of an excellent deal on a 4 year extended warranty. Normally these are a rip-off, but for an extremely low price I got a very good warranty thru a rebate program from Samsung. Since I asked about expedited shipping, the representative offered me a $200 option, which seemed high, but when he said it covered the mandatory $100 insurance fee, it seemed more reasonable, especially since free shipping was part of the base purchase amount. As an online retailer without an outlet in my state, I skipped the sales tax, too.

When all was said and done, it was late in the afternoon - maybe between 5 and 6pm east coast time. The rep promised he would get our new HDTV on a truck to us that evening, and with the 3-7 expedited shipping, we should have it early the following week (I ordered on a Thursday FWIW). This sounded great and was worth waiting for instead of shopping at our local Best Buy or similar big box store.

Once things were handed over to PowersellerNYC's shipper, however - the service levels were terrible. My "early next week" delivery the sale rep spoke about came and went. So I called the shipper at Powerseller's instructions. I was told they couldn't give me any idea of the delivery date until the item showed up in my state's distribution center. It was on a truck somewhere between Texas and New York, and that's about all they knew. So Wednesday I e-mailed them via their website - I got a fairly quick response saying the TV had arrived at their warehouse and they'd be calling me "ASAP" to schedule the delivery. End of day Wednesday and no call. Same thing Thursday - but to make matters worse, they stopped answering their phones - I guess the one person who answers the phones was out sick? Finally Friday I get a call - they say it will be the following Monday before the item arrives. Well, I've been asking all week about when they'll deliver as you have to take time off work to meet them obviously. So yeah - NOW I have to go arrange Monday off work on a late Friday notice? I'm asking all week about a delivery date and nothing. So much for that.

Furthermore, my promised "early next week" delivery date has turned into "early a week later than it should have been". So I call customer service to complain and see why they set expectations beyond their shipper's ability to deliver. Had I known it would be a full week longer than their original estimate, I would have simply bought a TV locally. On the phone, I get a real jerk. He tells me how great my "White Glove" service is going to be when the TV arrives. I explain that at this point I'd rather they just drop it at the door a week sooner rather than some fancy service a week late. He seems indignant as to what a "great deal" I got on this TV. Well guess what - that's not my fault. I shopped around and you had a good price. Beyond that, I paid for "premium shipping" and was told that I'd likely have it within a few day, maybe a week. When I pointed out to him that Monday was going to be 12 FULL DAYS from the date of purchase, he says, "Well technically the service is 3-7 business days. Since you ordered on Thursday evening, this coming Monday, while nearly two weeks later, IS IN FACT just 7 full business days, fully within the terms specified in the service you paid for." When I relay the expectations set by the sales rep, who said 7 days is really only for east-to-west-coast sales, he says, "Well, I guess the customer is always right or whatever." The guy is simply rude, nothing more I can say about that. I was so mad, I just hung up on him.

Bottom line - you'll get lured in by super-low prices, but they aren't real. You'll pay extra for insurance and you'll wish you'd paid more to have your item much quicker. If you're not in a hurry and are just waiting around your house every single day, then this is a decent enough merchant. But if you don't want to be misled and you expect courtesy when you call, avoid PowersellerNYC. I think they have great prices even with the hidden costs, but they terrible experience I had will make me never do business with them again."

This review was modified by TriTexanet on May 10 2013 08:05:29 PM

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-04-2013

"I purchased a Panasonic 55” Smart Viera WT50 Series 3D LED HDTV (TC-L55WT50) from PSNYC because their total price was hundreds of dollars cheaper due to their low price, free shipping and no state tax. I have to admit I was worried due to some negative reviews but found every company has them. Kevin Sanders, the company sales associate I dealt with, assured me there would be no problem and there wasn’t. Within one week of my order the TV arrived at my address just outside of San Antonio Texas (the delivery driver even helped me take it out of the box). He notified by email when it had been shipped and an estimated receipt date. He also left a direct number and email address if I needed to get in touch with him. When it was in transit I also received a call notifying me of the exact day it would arrive.

I would definitely do business with them again and have recommended them to others. As another reviewer stated, it was nice to be able have contact with a person (not a machine).
"

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-12-2013

"After a lot of time searching the net for the best prices, Powerseller was it for both my Samsung HD8000 led tv and my Denon AVR 1913 receiver and HDMI cables. And shipping was free! They were great to work with from beginning to end, both times. I will continue to purchase from and recommend Powerseller for the best prices, free shipping, other perks they offer and a company of professionals with integrity. Thank you, again, for two great experiences."

report?

Is this review?… Helpful Cool Share

1/5

posted Mar-06-2013

"STAY AWAY!!! STAY AWAY!!! I WARN ALL, STAY AWAY!!!! These guys are a bunch of frauds. Kevin in Sales, Steve in support, all of them. I purchased a Mitsubishi 73" DLP. I ordered a newer model, then they called and said they were out but would give me good deal on a 73738, which is a slightly older model (by 2 years). The price was still good (about $1295) so I specifically asked Kevin about the condition knowing the model was older, he said "Trust me man, it's BRAND NEW" it just never sold. Then I received it and it had dust all over it, had the WRONG remote controller with it (an LG!!) and had a deformation which causes the picture to be distorted (this was not realized right away, however, since you had to hook up the dvd player, etc. to see it. It was clearly a USED TV, they tried to point fault at Mitsubishi for the defect. They are dishonest, and it costs so much to ship it back (I'm in Las Vegas, they are in Brooklyn) that it wasn't even worth it. The TV went to the curb, gone. Trash. It's not fixable at this point as determined by a tech. Plus a CPS warrantly, so $$1500+, gone!! Also, they have no real retail store as it shows on the website. Do your homework and you'll see they operate out of a little crappy store in a run down area of brooklyn. Just Google it and see for yourself. These guys are frauds, I learned the hard way, at a cost of $1500+!! AGAIN, STAY AWAY."

This review was modified by Vegas_Shrek on March 06 2013 07:33:56 PM

report?

Is this review?… Helpful Cool Share

1/5

posted Mar-05-2013

"Never buy from this company. Very bad experience. They take the money and never ship the items."

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-04-2013

"I called about an order I placed for a projector. The particular model I purchased was not available. I was able to speak to Kevin Sanders and he talked me through some other options. His customer service was OUTSTANDING! He hooked me up with a better model, offered me a fantastic price and upgraded my shipping for free. I will certainly keep PowersellerNYC at the top of my list for future purchases. You cannot go wrong with this company, top notch all the way. "

report?

Is this review?… Helpful Cool Share

1/5

posted Feb-04-2013

"I have bought hundreds of items from the internet this may be my last this is the most awful company to deal with ever nothing is thier fualt and thier shipper is just as bad."

report?

Is this review?… Helpful Cool Share

1/5

posted Jan-31-2013

"Don't buy anything from these guys. They are very shady.

I purchased a Denon AVR 1911 from PowersellerNYC. 18 months later, the receiver broke. The standard Denon warranty on every product is 2 years.

I shipped it for repairs, and I was told PowersellerNYC is not an authorized dealer, therefore it's not covered by Denon warranty.

So now I'm stuck paying $260 to fix something that is still under warranty.

Worst of all, the customer service treated me like I was an idiot for buying from them. Nowhere on their website does it say they're not an authorized dealer, and that the products they sell are not covered under warranty."

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jan-25-2013

"Worse experience ever. First incredibly pushy trting to sell warranty and when I said no,,,the guy on the phone put me on hold for almos 35 minutes...so I asked him to cancel the order so put me oon hold for another 20 minutes..and pretended to be another operator even though it was the same guy. Then he literally began to yell at me on the phone and told me I could not cancel the order even though I never finalized the purchase.
After naive me paid for the TV..(2500 dollars), 10 days later I wanted to check on the delivery status, the same guy put me on hold for 25 minutes - worst customer experience ever---dont buy from here"

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jan-17-2013

"I purchased a sharp 80-inch TV specifically to watch NFL playoffs. I got the TV and after mounting the brackets on the TV it did not work! Absolutely nothing came across the screen! I talked to sharp and they were not able to fix the TV over the phone. Sharp customer support told me a repairperson had to come to my home to fix the TV, which now I am going to miss the playoff games and maybe the Super Bowl!

I called NYC power seller and told him or her I was willing to drive 4 hours each way and switch out the old TV for a new TV. They were not willing to switch the DOA TV for a new TV! You get what you pay for!!!!! I purchased a sharp 80-inch TV specifically to watch NFL playoffs. I got the TV and after mounting the brackets on the TV it did not work! Absolutely nothing came across the screen!

I called NYC power seller and told him or her I was willing to drive 4 hours each way and switch out the old TV for a new TV. They were not willing to switch the DOA TV for a new TV! You get what you pay for!!!!!
"

report?

Is this review?… Helpful Cool Share

1/5

posted Jan-12-2013

"Do your self a big favor and stay far away from these guys. They are complete crooks in ever sense of the word. I haven't a clue why anyone would rate these ripoff scam artists in a good way. They are probably writing the good reviews them selves. I would never do business with these people again. Fortunately for me i found out how big of rip offs these guys are before they had a chance to ship my order out. When i went to cancel my order with them, they gave me a real hard time, being very rude and unprofessional. What kind of place of business has a complete meltdown and starts yelling at you and then hangs up the phone in your face just because you ask about getting a email to confirm your cancellation? These people,that's who.That's not even a the start of what i had to go through with these people. Hey don't take my word for it, just do some research online. Do not, i repeat, do not order anything from these people. Hey if you happen to live near new york, why not take a swing by their supposed store and see if you can find it. Good luck with that. can't understand for the life of me how crooks like this aren't busted for fraud, like as of yesterday. As i stated above don't take my word for it, just research it. I knew i should have went with my gut feeling i felt when on the phone with them. Some people with see exactly what i mean if they ever talk with them on the phone. Want to make a online purchase, go with amazon or something like them that's more reputable."

report?

Is this review?… Helpful Cool Share

1/5

posted Jan-02-2013

"I did not know there was insurance charge. I agreed for the cost but I felt ripped off. I should have read the review before I placed the stupid order. I also purchased an extended warranty. Kevin told me it's 4 yr extended warranty from Samsung. Of course, the warranty was not from Samsung but CPS or something else with 3 years of plan, not 4 yrs... Do not buy from this people...."

report?

Is this review?… Helpful (1) Cool Share

5/5

posted Dec-26-2012

"Excellent service. Projector came as promised and works wonderful."

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-24-2012

"Excellent service! Ordered the Samsung 55ES8000 as a gift to myself for Xmas. Wanted to say a quick thank you to Kevin and Steve. Very helpful! Delivery and TV came just as they said.

Great job guys"

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-22-2012

"Five Star Rating.

These guys are awesome! I purchased a Panasonic P65VT50 from PowersellerNYC for the best price on the Internet with 4 year insurance. My purchase was handled by Steve. Steve was very professional, caring and understanding to all my concerns. I had read some of the previous experiences that others had with PSNYC and was very skeptical to the point that I even cancelled my order with them. But the communication from Steve, Kevin and Jen was exceptional and very reassuring.

One of my biggest concerns was getting a factory new TV, not a used or refurbished unit. Steve guaranteed me that I was getting a factory new, never used or opened TV. In fact, he took the extra step to email me that if my purchase was not new, that he would not charge me for it. Awesome customer service move on your part Steve.

I completed my order on Friday and by the following Thursday, it was delivered to me. I was so impressed that I got my order before Christmas. Another customer service plus. When my TV arrived, I noticed that the outside of the box was in mint condition. Not like it was sitting around in some warehouse for months. Then I opened the box to check for any unforeseen damage. I was pleased to find that the inside of the box was just as nice. I came across the manufactured date located on the back of the TV. I was very happy to see that it was manufactured in November 2012. Once again, Great Job PowersellerNYC! The delivery guy was so nice and patient. He allowed me to inspect my order with absolutely no rush or pressure.

On top of the already great service, I found out that my warranty had been pre-registered with the warranty company. All I had to do was give them my personal info and I was done.

I will definitely be calling on PowersellerNYC on future electronic purchases. Thank you Steve, Kevin and Jen for a wonderful buying experience!"

report?

Is this review?… Helpful Cool Share