| PowersellerNYC Customer Reviews |
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Reviews 1 - 15 of 113
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11/18/09 4:54 PM
I ordered a HP Mini laptop that my wife wanted. These guys had it, even though it is not made anymore, 2008 model. It was even brand new in the box. After I asked about the warranty on it is when I was told there was only a thirty day warranty and then offered an extended warranty. No pressure to purchase a warranty. We declined.I ordered this on Fri. and received it on Tues. Packed very well ie: Double boxed. Only thing I did not like about this company is the fact I never received e mail confirmation on the order or any shipping information until that Tues when I called to follow up on my order and was sent an e mail right away. I would buy from this company again but after reading many reviews on here after the order was placed I would be carefull about some of the things mentioned on other reviews. We are very satisfied with our purchase.
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10/28/09 3:18 PM
I purchased a Samsung tv from Powerseller on Friday, order confirmed on Monday and received tv on Wednesday. Best price on the internet, free shipping, service and follow-up. What more could you ask for? TV arrived in perfect condition and works great. Have already told several friends about PowersellerNYC. I highly recommend them and would not hesitate to buy from them again. Try them, I'm sure you'll them too. Great products, great prices and great service. Bernie
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10/26/09 12:53 PM
WARNING! This is a fraudulent merchant, and most likely all the "good" reviews on them are fraudulent as well. They will take your money by offering low prices and then never deliver the item. They hang up on you when you call and are overall disgruntled when asked for any kind of information about an order. Not even filing a complaint with Google Checkout has gotten them to respond. I am in the process of having my bank reverse the charges and am contacting the Better Business Bureau in New York to inform them of this fraudulent merchant.
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10/21/09 4:26 PM
I read, with interest, a review on another site dated 5/6/09 as well as the response by PowersellerNYC on 8/5/09.
My interest piqued when I read that Powerseller wrote "we do, however, take full responsibility for this issue as the customer ordered from us and not Infocus." We have had a very similar situation with five Panasonic projectors. They were represented to us as new, but were in fact previously sold units.
After several unsuccessful attempts to reach someone at Powerseller than can offer any help, we would WELCOME the opportunity to return the units for credit as they indicated they eventually did for this customer.
If customer service is extremely important to Powerseller, we certainly would have been contacted by now to initiate a resolution to our situation.
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9/29/09 2:46 PM
Low price, fast shipping. New product with warranty. Arrived as stated. Will buy from again.
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9/27/09 10:09 AM
Received TV set ahead of time and it work well. No problems They did what they said they would
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9/25/09 1:27 PM
I have to tell you, I bought a 52" Sony Bravia W Series, this TV not only performs amazingly, but it really impresses when company is over. And right about now is when it's really impressing, with the NFL season beginning, I have FIOS hooked up to it with NFL RZ. The deal from PowerSellerNYC was the best on the net, moneywise, but the service was top notch as well. It came in 2 days, granted I'm not far away in RI, but they delivered it right smack into the middle of our livingroom where it's been ever since. Great price, great delivery, the packaging was perfect, there was no way this was going to get damaged. Didn't wait long. Truly one of the most impressive purchases I've made in a long time. A+++ This review was modified by its author, jacrudale, on
9/25/09 1:34 PM.
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8/27/09 10:31 PM
Driver pulls up and gives me a call letting me know my Samsung HDTV is here. He hands me a bunch of papers to sign and as I look them over he acts impatient. I sign the one saying I'm buying the TV and put the other in my pocket. Driver complains about not being able to park on the street and I point out parking is allowed on the other side of a not very busy street just 25 feet away. He complains some more and I tell him let's just get the TV inside and we're done. He says he can't help me because I didn't pay for "white glove" service. He won't even take the TV out of the truck and throws his hands in the air. Attitude is unbelievable. There are no problems other than the ones he's inventing. I'm happy the TV is here. I carry the TV out of the truck and start walking toward the entrance to my house. “20 bucks and I’ll help you get it inside” he tells me. I told him I’ll pay him 20 bucks if he helps me get the TV inside and helps me get my old TV out of the house and into my car. Nope, he refuses that. 60 seconds later the TV he wanted 20 bucks to help me move is in my living room. I start unpacking it and checking things out. The TV isn’t even out of the box yet and he asks if I have the other paper I was supposed to sign. The other paper says I agree the TV arrived in perfect condition with all its components and works as it is supposed to. To agree to that I have to plug it in and set it up! Then he starts yelling at me as I’m taking the TV out of the box telling me I have to sign the paper saying the TV works and there’s nothing wrong with it. I almost drop the TV he’s yelling at me so much. He was incredibly rude and hostile. I get the TV and stand out and he calls up the people at PowersellerNYC and now I’m getting yelled at through a cell phone speaker telling me how I have to sign the paper saying the TV works because the driver has to go. He cranks up the volume all the way and the yelling isn’t going to stop until I sign the damn paper. I write on the paper how I was refused permission to inspect the TV and don’t know if it works or not.
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8/23/09 6:46 PM
I placed my order for the purchase of a TV from Powersellernyc on 2/24/09. Everything that has happened since that time has been a nightmare.
Powersellernyc said I would receive the TV "in a few days", but it didn't arrive until March 12th. When it finally arrived, the carton had obviously been opened and resealed. There was no warranty, several pages had been cut out of the instruction manual, and the factory settings had been changed. I called up the seller and told them that I had obviously received a used TV, and in particular, I had no warranty. The person I spoke to hung up on me. I then emailed several times but no one answered. For several months I tried emailing and calling, all without resolution.
I finally called Chase, my credit card company, and requested a refund. They informed me that all I needed to do was call Powersellernyc and arrange for return of the TV. Which I did. But I was told by Justin that they would not take the TV back. I had actually tried to contact Justin on several occasions and each time I had been put on hold. I finally reached him by having my wife request to speak to him so that he wouldn't know who was calling.
I informed Chase of this and they sent me a copy of a Chase form which had been filled out by Jen of Powersellernyc. In a handwritten note she stated that all I needed to do was return the TV to them. A blatant lie.
Cutting a long and tedious story short I still have the used TV, but still have no warranty. I am hoping nothing will go wrong with it.
I wish I had read these reviews prior to buying the TV. I would have realized that any company with so many negative ratings was obviously one I wouldn't want to do business with.
Powersellernyc is the worst company I have ever had the misfortune to buy an item from. I have never been treated so rudely, I have never been so blatantly ripped off and I have never been so astonished that they can get away with it. And I have made many purchases over the internet without problems.
Needless to say I will never buy anything from Powersellernyc again and will tell my friends and family to stay away.
Summary: This is worst rip off company I have ever heard of.
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8/20/09 8:07 PM
Let the buyer beware of this merchant just got done dealing with their rude customer service department which originally refused to give me a refund for an item they do not have in stock and will not receive for several more days was told I needed to read the fine print which disallows refunds on just about everything and doesn't say anything about receiving a refund for an item not yet shipped! Merchant’s website is still claiming to have the item in stock.
Update - 2 days after they said I would be refunded 100% of my money PowersellerNYC customer service rep called me back to say he didn't appreciate my negative review of his company and that since I was slandering his company he would have to change me 6% of the refunded amount. I honestly don't know how this company is still in business with this type of customer service.
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7/30/09 6:31 PM
Low price, fast shipping. New USA product with warranty. Will buy from again.
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7/29/09 5:11 PM
I must say I`m more than pleased and very satisfied about this whole transaction with PowerSellers. The 52"inch sony tv was delivered very timely in perfect condition and get this,FREE SHIPPING.Keep up the good work and I`ll wil be recomending you to all my friends and family.Thanks again Joe in Kissimmee Fl.
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7/23/09 10:55 AM
Do not, under any circumstance, buy from this seller!
I ordered a Sony receiver and they asked to call and confirm the order. Once I did, they said the product was cheaper than at other merchants because it didn't have a warranty. I told them that they should have said that BEFORE I purchased the product, and asked for the order to be canceled. They told me they could not cancel it and hung up the phone on me. After I spoke to Amex and reported them, I gave them a call and said AMEX wouldn't be paying them for the receiver. After a long conversation with a supervisor, they finally appear to have cancelled my order. I will be checking with Amex if they actually did...
Whatever the case may be, do not buy from these people...
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7/21/09 5:29 PM
Great wireless suround sound systems and fast shipping.
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7/18/09 4:33 PM
I would recommend your company to anyone who is interested in buying a TV as I did. Great service and fast delivery of my Samsung 58 inch plasma TV. The sales person was personable and helpful. Thank you for a great experience!
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