2/5

posted May-10-2013

"I had a great buying experience from PowersellerNYC - I called after placing my order online to ask about expedited shipping. It was then that I found out that in addition to the price quoted online, there was a mandatory $100 shipping insurance fee. This either wasn't disclosed ahead of time or was "in the super-fine print" so as not to scare away potential buyers. When I called, I got excellent service from the sales guy who took my call. He even made me aware of an excellent deal on a 4 year extended warranty. Normally these are a rip-off, but for an extremely low price I got a very good warranty thru a rebate program from Samsung. Since I asked about expedited shipping, the representative offered me a $200 option, which seemed high, but when he said it covered the mandatory $100 insurance fee, it seemed more reasonable, especially since free shipping was part of the base purchase amount. As an online retailer without an outlet in my state, I skipped the sales tax, too.

When all was said and done, it was late in the afternoon - maybe between 5 and 6pm east coast time. The rep promised he would get our new HDTV on a truck to us that evening, and with the 3-7 expedited shipping, we should have it early the following week (I ordered on a Thursday FWIW). This sounded great and was worth waiting for instead of shopping at our local Best Buy or similar big box store.

Once things were handed over to PowersellerNYC's shipper, however - the service levels were terrible. My "early next week" delivery the sale rep spoke about came and went. So I called the shipper at Powerseller's instructions. I was told they couldn't give me any idea of the delivery date until the item showed up in my state's distribution center. It was on a truck somewhere between Texas and New York, and that's about all they knew. So Wednesday I e-mailed them via their website - I got a fairly quick response saying the TV had arrived at their warehouse and they'd be calling me "ASAP" to schedule the delivery. End of day Wednesday and no call. Same thing Thursday - but to make matters worse, they stopped answering their phones - I guess the one person who answers the phones was out sick? Finally Friday I get a call - they say it will be the following Monday before the item arrives. Well, I've been asking all week about when they'll deliver as you have to take time off work to meet them obviously. So yeah - NOW I have to go arrange Monday off work on a late Friday notice? I'm asking all week about a delivery date and nothing. So much for that.

Furthermore, my promised "early next week" delivery date has turned into "early a week later than it should have been". So I call customer service to complain and see why they set expectations beyond their shipper's ability to deliver. Had I known it would be a full week longer than their original estimate, I would have simply bought a TV locally. On the phone, I get a real jerk. He tells me how great my "White Glove" service is going to be when the TV arrives. I explain that at this point I'd rather they just drop it at the door a week sooner rather than some fancy service a week late. He seems indignant as to what a "great deal" I got on this TV. Well guess what - that's not my fault. I shopped around and you had a good price. Beyond that, I paid for "premium shipping" and was told that I'd likely have it within a few day, maybe a week. When I pointed out to him that Monday was going to be 12 FULL DAYS from the date of purchase, he says, "Well technically the service is 3-7 business days. Since you ordered on Thursday evening, this coming Monday, while nearly two weeks later, IS IN FACT just 7 full business days, fully within the terms specified in the service you paid for." When I relay the expectations set by the sales rep, who said 7 days is really only for east-to-west-coast sales, he says, "Well, I guess the customer is always right or whatever." The guy is simply rude, nothing more I can say about that. I was so mad, I just hung up on him.

Bottom line - you'll get lured in by super-low prices, but they aren't real. You'll pay extra for insurance and you'll wish you'd paid more to have your item much quicker. If you're not in a hurry and are just waiting around your house every single day, then this is a decent enough merchant. But if you don't want to be misled and you expect courtesy when you call, avoid PowersellerNYC. I think they have great prices even with the hidden costs, but they terrible experience I had will make me never do business with them again."

This review was modified by TriTexanet on May 10 2013 08:05:29 PM

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5/5

posted Apr-04-2013

"I purchased a Panasonic 55” Smart Viera WT50 Series 3D LED HDTV (TC-L55WT50) from PSNYC because their total price was hundreds of dollars cheaper due to their low price, free shipping and no state tax. I have to admit I was worried due to some negative reviews but found every company has them. Kevin Sanders, the company sales associate I dealt with, assured me there would be no problem and there wasn’t. Within one week of my order the TV arrived at my address just outside of San Antonio Texas (the delivery driver even helped me take it out of the box). He notified by email when it had been shipped and an estimated receipt date. He also left a direct number and email address if I needed to get in touch with him. When it was in transit I also received a call notifying me of the exact day it would arrive.

I would definitely do business with them again and have recommended them to others. As another reviewer stated, it was nice to be able have contact with a person (not a machine).
"

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5/5

posted Mar-12-2013

"After a lot of time searching the net for the best prices, Powerseller was it for both my Samsung HD8000 led tv and my Denon AVR 1913 receiver and HDMI cables. And shipping was free! They were great to work with from beginning to end, both times. I will continue to purchase from and recommend Powerseller for the best prices, free shipping, other perks they offer and a company of professionals with integrity. Thank you, again, for two great experiences."

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1/5

posted Mar-06-2013

"STAY AWAY!!! STAY AWAY!!! I WARN ALL, STAY AWAY!!!! These guys are a bunch of frauds. Kevin in Sales, Steve in support, all of them. I purchased a Mitsubishi 73" DLP. I ordered a newer model, then they called and said they were out but would give me good deal on a 73738, which is a slightly older model (by 2 years). The price was still good (about $1295) so I specifically asked Kevin about the condition knowing the model was older, he said "Trust me man, it's BRAND NEW" it just never sold. Then I received it and it had dust all over it, had the WRONG remote controller with it (an LG!!) and had a deformation which causes the picture to be distorted (this was not realized right away, however, since you had to hook up the dvd player, etc. to see it. It was clearly a USED TV, they tried to point fault at Mitsubishi for the defect. They are dishonest, and it costs so much to ship it back (I'm in Las Vegas, they are in Brooklyn) that it wasn't even worth it. The TV went to the curb, gone. Trash. It's not fixable at this point as determined by a tech. Plus a CPS warrantly, so $$1500+, gone!! Also, they have no real retail store as it shows on the website. Do your homework and you'll see they operate out of a little crappy store in a run down area of brooklyn. Just Google it and see for yourself. These guys are frauds, I learned the hard way, at a cost of $1500+!! AGAIN, STAY AWAY."

This review was modified by Vegas_Shrek on March 06 2013 07:33:56 PM

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5/5

posted Aug-29-2012

"I purchased a Sony KDL-55HX850 (55" LED TV) from PSNYC because they had the cheapest price. Contrary to some of the reviews, there was absolutely nothing wrong with this transaction. It arrived to West Texas 6 days after I ordered it. I called several times to inquire about the order; I was never put on hold, and Alex, my sales associate, was always very courteous.

I have noticed a great deal of negative feedback on here involving the "insurance" charge, which I will comment on, because if I had the option, this would have been the reason I gave 4.5 stars instead of 5. I too was assessed a shipping charge ($77 on $2100 order). Indeed, this shipping charge either 1) was buried in the fine print upon checkout; or 2) appeared for the first time on my invoice. That said, even with the "insurance" charge, the price was still considerably lower than pretty much all of the competition.

Accordingly, the only thing that could have made this transaction better would have been a bit more candor.

I would most definitely do business with them again and recommend them to others. I cannot stress how nice it was to be able to call them, have a person (not a machine) answer the phone EVERY time, and request to speak to my sales associate (Alex), who was always there to take my call.
"

This review was modified by rawdeal77 on August 29 2012 05:36:42 PM

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1/5

posted Aug-01-2012

"Placed order on 6/8/12, no confirming email. Got a call on 6/12 saying there would be an extra charge for insurance. After reluctantly accepting I was told my TV would be delivered in 7-10 days. TV was not delivered until 7/5 at which time I called the manufacturer to check the serial number. They told me that I had bought a re-manufactured TV that was over a year old. After multiple calls and e-mails with no help I was forced to file a dispute with my credit card company. Wonder how many "happy" customers have received re-manufactured products?? *Update* 8/03/12 - Delivery service finally called and picked up the TV - still no communication from PowersellerNYC.
"

This review was modified by EddieDexx on August 06 2012 12:30:04 PM

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1/5

posted Aug-01-2012

"Not good...ordered a TV on 7/9/12 and today is 8/1/12 and still nothing. Constantly getting the run-around from Support line or incompetent Tri-State Freight Co. which they used to ship. Customer service hours of 11-7 EST is a mess also. "

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1/5

posted Jul-30-2012

"I tried to purchase a Sony LED HDTV through this company and got a call back from Kevin stating that freight charges and insurance was mandatory to process the order. I refused saying it was not included in the order and should have been applied at the point of sale. I got a run around saying it was up front blah blah blah. I requested to cancel my order at that point and got 50 questions why. I insisted on cancelling my order and got transferred to customer service to talk to Jerry and go through even more BS and run around. This is the 2nd vendor with a NY location that has tried to catch me up in a follow up call insisting that additional charges apply. I have no time for deceptive sales tactics. PowersellersNYC can take a hike!

Now customer service is ringing my phone non stop until i talk to them. I had to disconnect my phone"

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5/5

posted Jul-23-2012

"Excellent Equipment.
I wish the insurance cost would have been added on to the cost ath the time of purchase. It did not show on the Order receipt from web site at the time of purchase and was notified at phone confirmation
Trucking regular delivery is a bit slow (about Three Weeks).
On the other hand the delivery persons were corteous and did a nice Job.
I am very happy with the final result and saved some money from the local stores.
Would order from this seller again."

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5/5

posted Jul-19-2012

"I had an excellent experience. I ordered my projector on Monday and received it on Thursday using free ground shipping. The representatives that I spoke with Jerry and Kevin, were both very professional."

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5/5

posted Jul-14-2012

"I bought a Denon avr1913 from PowersellerNYC

Looks good arrived on time no issues."

This review was modified by Puneet23 on July 18 2012 04:11:13 PM

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1/5

posted Jul-13-2012

"Total ripoff. Dropped HDTV off at curb. I would have had to open it on the street to inspect it so I decided to trust I had received what I ordered. Of course it was similar (same brand and size) but a cheaper model I could have found elsewhere for less. At the time I suspected I was being ripped off but I had to sign that I had inspected it and verified it was what I ordered. Wish I had done some searching before ordering."

This review was modified by rippedoff_by_powersellersnyc on July 13 2012 09:33:39 AM

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1/5

posted Jul-10-2012

"I would be required to pay a little over $100 (4.5%) extra for insurance.

Nothing but rudeness and arrogance by Kevin, He says he can tell me whatever he wants and I HUNG UP. Is that what you call customer service?


Please don’t buy anything from PowersellerNYC, i should have read all the reviews.

EDIT: WOW, if Supervisor call and say go F...K you’re self, Only God can help you from that Co. How big crook they can be?

Even if i am 110% wrong that did not see hiding insurance fee.
"

This review was modified by vanjara on July 10 2012 12:37:56 PM

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1/5

posted Jun-26-2012

"My experience with this company was terrible. I ordered a television from them on May 31. 8-10 days later I called them because I still hadn't even received as much as an e-mail about it. Apparently the hadn't even processed the order yet. 2 weeks after that, I call again, and the tv hadn't even left New York, and they gave me the run-a-round. Another 4-5 days I called back, to cancel my order, and the guy talked me into waiting 24 hours so he can "get to the bottom of it". Then today, he calls back, apparently they've lost my tv, don't have anymore in stock, but would be happy to ship me an upgraded tv if i want to pay even more! I said,"why don't you upgrade my tv for free since this has been such an ordeal?" He literally laughed at me and told me "We're not gonna take a loss on this." Pathetic. This company may be new, but as far as I'm concerned was very unprofessional, very disorganized, and a waste of my time. It is now a month after I ordered my tv, and I have no tv, and have to wait on them to refund my money so I can buy from someone else. Very dissatisfied."

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1/5

posted Jun-07-2012

"I wish I could be writing a positive review of PowersellerNYC, but I cannot. I have made numerous online purchases, and have left positive feedback for Reseller merchant member when it is deserved.

Please note that I am a "real person", not a ONE RATING entry who registers and opines that same day. Period. Those I think are a little suspect, whether pro or con. JMHO.

I ordered a 70" Sharp LCD-LED TV May 31. "Free Shipping" and "no hidden charges" was prominently displayed on their online ad.

I received an Invoice confirmation showing the advertised price of $2060 shortly thereafter. A couple of days later I received an email stating verbal conformation was required, and was provided the name Kevin and a toll-free number to call. I was out of town for a couple of days & unable to check my email.

Kevin called me & stated I would be required to pay a little over $100 (4.9%) extra for insurance.

I told Kevin I did not think this was fair and some discussion followed; the call was dropped (AT&T cell phone).

I emailed PowersellerNYC stating I was never informed of the extra insurance charge at the time of purchase and I felt they were obliged to sell me the TV for $2060.

Steve at PowersellerNYC emailed me stating that the potential for separate insurance was stated when I placed the the order. Maybe it was, but I guess I just skimmed over this as typical boilerplate.

Subsequently I went online & noted my order had been cancelled. My CC was not charged. OK, no problem there.

This company offered the best price on the Internet, (and it would have been very decent even with the insurance charge) but I'm uncomfortable with the way they do business.

Guys, maybe a more successful business model would be to state the complete cost up front.

I am sorry I shared very sensitive credit card and personal information with them. I can never get that back, of course.

I would likely have been a buyer if they had shown all charges up front, but the way they did business makes me suspicious of them.

They seem like decent people & all communications were polite & professional, but I'm shopping elsewhere for my TV."

This review was modified by vplite on June 08 2012 02:35:27 PM

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