1/5

posted Jul-03-2007

"Having bought several notebooks from powernotebooks.com for different people before, I was comfortable ordering a laptop for my mother from them. Having spoken with the people there and having them boast to me about their excellent customer service and service plans, I was willing to pay a premium to buy from them. I have been very disappointed. To begin with the doc was broken when we got the package. It took quite a bit of arguing to get them to replace it, as they claimed we should dispute with the shipping company. Now to the laptop itself, for about two months it was great. Worked really well, and really fit the bill. On all the laptops I have ordered before from Powernotebooks, I had never had any problems, so I had no reason to doubt their claims to having great service. It turns out however, that this laptop is a lemon… after about two and a half months, it just stopped working… wouldn’t boot to windows. Knowing a bit about computers, I ran a checkdisk, and found bad sectors. We called customer service and told them this. After several hours on the phone, they finally agreed to service the computer. Since the entire point of buying from Powernotebooks was to have easy access to customer service, I was really disappointed by the difficulty of getting them to agree to fix the computer, frankly I felt rather lied to. I was however willing to just be happy they were going to fix the computer. But as I am sure you have guessed from this story so far… they didn’t. They have been extremely difficult to deal with, took a week to send back a laptop to us, despite the promise of a rapid turnaround. What’s worse, they did nothing more than reformat the hdd… so of course, it died again. I have never felt so hoodwinked in my life. For a company that prides themselves on their Christian values, they sure are dishonest and unwilling to do anything for their customers. It’s too bad because I had really enjoyed recommending them to people and touting their claims of great service… now I will have to find someone else."

This review was modified by jacob_dienelt on July 03 2007 02:18:37 PM

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5/5

posted Feb-04-2006

"I ordered a laptop from them over a year and a half ago. The initial ordering process was quick and easy. I asked them (by e-mail) some technical questions about the system, and they responded within 5 minutes.

About 10 months later, my harddrive failed. They sent me (overnight) a new drive for free, and paid to have the old one sent back.

A month ago, I e-mailed their tech support about problems with my cd-rw/dvd drive, and my battery. I thought my system was no longer under warranty, so I was just looking for some help in repairing it, but they informed me that it was still under warranty. They paid to have it shipped overnight both ways to replace the motherboard (which caused the cdrom problem, as it turned out), replace the battery, and clean my keyboard (because I told them some of the keys stuck). They really have the best tech support and most sane warranty policy in the business. I can't recommend them enough. "

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5/5

posted Mar-13-2005

"After sending my laptop back on RMA twice and to the manufacturer once, PowerNotebooks.com seemed like they really wanted to fix my problem. Though the initial two RMAs did not fix my laptop, contact with PNB customer service had been friendly. Emails were replied as if I were top priority; phone calls always landed me on a human voice. I had had a broken LCD screen that would show black or flicker when it felt like it. Neither the factory nor the manufacturer could diagnose this problem. I had been angry and even posted a review focusing on this problem.

Afterwards, the owner of PNB, Donald, personally called me and explained to me their situation: the problematic parts were difficult to diagnose or replace because they were not completely broken. The problem with my screen seemed to be a broken wire that still worked. After explaining this to me, Donald promised to replace my laptop’s shell – in effect replacing that darned wire. In the conversation, he even promised to replace my malfunctioning DVD/CD-RW drive, a problem that I hadn’t brought up to PNB directly.

With the sincerity in Donald’s phone call, I am confident that I’ll have a working laptop again. What you read here and on other places is true: PowerNotebooks.com always tries its best to achieve customer satisfaction.

Here’s a summary of what I think:
1. PNB always does what it can and what the customer asks of it.
2. Its service and support is friendly and easy to work with.
3. Though PNB tries its best, I feel like there are small failures in communication. This is probably better than what you’ll get from other companies, though.
"

This review was modified by kwarrior on March 19 2005 06:48:54 AM

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5/5

posted Jun-09-2006

"This was the second laptop I purchased through PowerNotebooks.com. Without a doubt they have the best customer service experience I have had with an on line retailer of any type. They are a small group with a funky website, but you will not find an easier, faster or more eager to please dealer out there. Thumbs up by every possible measure. "

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5/5

posted Jun-06-2006

"PowerNotebooks was able to advise me in what type of laptop would most suit my particular needs.

The laptop arrived extreemely well packaged and in perfect condition, and I'm very much enjoying my new purchase.

I was also appreciative of the patience that PowerNotebooks extended me as I waffled over the shipping destination and changed the shipping date.

I'll be looking to PowerNotebooks for any future laptop needs."

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5/5

posted Dec-16-2003

"It's clear that this company strives for excellent customer service. It's a cliché that "good customer service is rare" but, you know, that's because it is. Powernotebooks responded promptly, courteously, and helpfully to every inquiry I had. Donald answered all my questions prior to purchase, which is to be expected, but made useful recommendations that resulted in a cheaper computer. He instantly responded (even out of business hours) to all my frequent shipping questions. They called to confirm my order, and followed up after receipt. Impeccable.

Normally, you'd pay a surcharge for that kind of service; but they also seem to have the lowest prices for comparably speced laptops anywhere. Not only have I seen computers from the same original manufacturers for almost a thousand more, but they actually pass on the "cash purchase" discount to the customer.

This review may sound gushing, but I'm actually normally quite cynical about these things. I kept expecting some catch like, "Powernotebooks are made from people". But, no catch, they're just really good."

This review was modified by JNelsonW on December 16 2003 05:45:18 AM

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5/5

posted Jan-22-2004

"I had a really positive experience with Powernotebooks.com. They were very friendly and gave exceptional and quality service when purchasing my notebook. If I ever need another notebook or peripherals I will definately purchase from them again.

Thanks,
Gerald McKoy"

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5/5

posted Jan-13-2009

"Donald is service star! He did a great job managing any issues."

This review was modified by rsalud on January 29 2009 03:17:19 PM

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5/5

posted Jun-22-2006

"Power Notebooks, where do I start, BEST CUSTOMER SERVICE IN THE WORLD. I believe someone else said that this is the kind of service you would have expected in the 50's. The type of service that you get from your closest friend at a store. These guys ROCK! Theyre totally awesome.

I ordered a Sager 5750 and talked to Ron, he had the notebook configured and ready to ship on the day the store recieved my cashier's check, and then my notebook was immediately put in the mail! Talk about trust. I had my notebook in 8 business days! According to the figures on Dell's website I would be waiting another 2-3 weeks before my notebook even shipped!

The notebook is absolutely beautiful by the way!

I would like to thank the entire PowerNotebooks staff for providing me with world class service!

Jason"

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5/5

posted Dec-21-2003

"I am a computer repair tech as well as a serious gamer. I am currently deployed to Iraq with the US ARMY and my products all arrived here in a very fast timeframe and in excellent condition! Joel and Donald at powernotebooks are excellent at providing top quality customer service and they are very honest. They are very helpful and will not try to upsell you or add any unnecessary components if you tell them exactly what you need your system to do. They are very professional and I think that more businesses should aspire to their level of customer service, including the one I work for myself!

As for the products, the Sager NP5680 is incredible on all levels of performance and I would recommend it to anyone! The Mobility Radeon 9600 pro (M10p using OmegaDrivers) is the fastest notebook graphics card available and I have already beaten: Call Of Duty, Max Payne 2, Halo, and Operation Flashpoint all at max detail and I have only had the system for about 6 weeks. Yeah, I know, your tax dollars at work, but life here is not too impressive and we caught Saddam somewhere along the way, too. :) The 7200 rpm harddrive, 802.11g wifi, and the UXGA screen are all of the highest quality, so I must say that Sager's products come highly recommended by this hardware enthusiast. I have owned a Sony and four Compaq notebooks before this and though the Sony was good quality, Sager is in a class by itself. As long as Sager makes machines of this caliber, they will never have to worry about me buying a notebook from anyone else, period. I have not been able to upgrade my desktops recently for obvious reasons and this notebook is so fast it makes them look old and obsolete even though they were cream of the crop back in February (except the video cards). It's actually a bit embarassing to admit, being a professional tech myself, but such is life. Keep up the good work Power Notebooks and props to Sager/Clevo for an awesome machine!"

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