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Full Rating Profile
  • PowerNotebooks. PowerNotebooks.com Elite Status
    • Address: 2259 Meadowlark Bldg 2PO Box 938Genoa, NV 89411
    • Contact: Support@PowerNotebooks.com
    • Phone: Toll Free 877-711-1777
    • Customer Support: Support tab on website
    • Business Hours: Sales and Admin - 9:00 AM - 6:00 PM Monday-Friday Pacific Time.Service - 24/7 - 364
    • Fax: 775-773-1777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.20/10 8.20/10
    Chance of future purchase: Rating 9.27/10 9.27/10
    Shipping & packaging: Rating 9.55/10 9.55/10
    Customer service: Rating 9.50/10 9.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,267 Customer Reviews

Rating 10/10

"PowerNotebooks is the absolute best place for your custom computer needs! Donald is an incredible salesperson who really knows his stuff and puts the customer's needs first! When I originally placed my order, they had run out of the laptop I asked for, so they gave me a different (newer) model with several free upgrades AND free expedited shipping! Several months later and this laptop continues to impress the whole family! Gaming, entertainment, even large programs like Photoshop or AutoCAD, this laptop can do it all with ease! Everyone wants to use it since it works so much better than theirs! PowerNotebooks is an A+ business that gave me an amazing laptop at an even more amazing price and truly excellent customer service! I absolutely recommend them (especially Donald)!"

This review was modified by kf1367 on November 16 2015 04:00:01 PM

Rating 10/10

"I bought Sager SBP8657 with powerful configuration for development.

Sales representative has been very responsive and kind.
Personal customer care.
Were be able to apply fast delivery and send the laptop on very tight schedule.
Any issues with the spec I selected did not cause delay in delivery.
Recommended !

Rating 10/10

"Chances are if you are perusing this review, you are possibly thinking of doing business with PowerNotebooks. Just to be clear, this review is being written on my impetus. PowerNotebooks did not in any way, shape, or form suggest or encourage me to do this,,

Please know this, I usually don't write this kind of public review, because of the typical concerns about security etc. etc. But I feel compelled in this case to share our story.

In a day and age where price is the only thing most people look at, and where judgements about a company are made with that sole factor, this company offers a different approach. If you appreciate good old fashioned 'extra mile' kind of service, look no further than PowerNotebooks If you want to know just how great the service is, then I beg your indulgence as I share my experiences with this incredible company. If you happen to be a person that shares the same faith that believes in that extra mile kind of approach, you'll be glad to know PowerNotebooks walks it like I have never seen before ever from a company that bases its service unconditionally on that premise...

My story began with a desire to get a new system (GT80). The transaction was flawless, and like countless others, the service was stellar. But it is here that the 'extra mile' begins. Because I was so pleased with Donald and the gang, I decided to see if they could help us with a system that was giving us challenges. We had an old MSI GT70 that had been in need of MB repair, that had not even a year ago had its out of warranty $400 MB replaced by the MSI warranty station. Told 'matter of fact' that I was going to need another MB replaced didn't sit well with us. Based on the incredible experience I had with Donald and the crew at PowerNotebooks, I asked if they could be of service in remedying my challenge. They took on the task.
Now in the fantasy world, the story would end with miraculously they were able to fix it and send it back and all was well. Not so in this case.

I beg your indulgence though, and allow me to give a series of events...
Sent GT70, PN reviewed it, examined, could find only a loose video card which when re-seated seemed to fix the power not working issue.
PN Sent back GT70 to us, upon which in an hour, motherboard began smoking, and computer shut off permanently.
Sent back to PN, upon which they had no choice but to send to MSI, with the same result, except now needs new MB and 675m card total ~$900.
Did some research, found L2 Motherboard Repair Service to do circuit level diagnosis and repair for only $100 return shipping included.
Concerned that I may lose precious family vacation videos, Powernotebooks offered to download from my RAID 0 system all those videos onto an external Hard Drive and send it to me at no cost to me. Anyone who knows data retrieval/transferring knows this is indeed a blessing to have this done and to have the drive given complimentary without charge.
PN then sent the machine to NY to L2 for repair.
L2 was successful in ONE DAY diagnosing a failed capacitor on the MB, but said the video card needed to be replaced for $350.
Spoke with Donald to bring him up to date, and he offered a NVIDIA 880m as a replacement, with all BIOS data and Heatsinks for $400, and sent them to L2 in NY.
PN also replaced components of the power supply that were old, as well as the chassis that was incorrectly replaced by MSI for my model.
L2 returned machine back to us postage paid, and today it works better than when I first purchased it 3 years ago. I have a better system today than when I bought it...

At my insistence, I told Donald to send me the total for any extra charges/shipping they had to do...I have yet to receive that bill...and I suspect I never will.

If I was reading this review, my only response would be an open jaw and amazement. My faith says to go the extra mile...to go beyond what one would expect when being of service. In 15 years of purchasing over 10 laptops for business and recreation, I have NEVER experienced that level of dedication of service EVER. In a lifetime of dealing with companies that claim a shared faith behind what they do, I have found most of those companies treated me WORSE than other companies that have chosen NOT to embrace or have any faith basis in their business dealings openly.

To Donald, Trevor, Don, Nita, and the many others of whom I may not have met, but were integral in bringing our family such an incredible end result, I want to publicly say how grateful we are with this heartfelt review. Not only that, but your example of service inspires US to do better as we service our business clients as well! In truth, there really isn't any way I can explain just how amazing this company is...no company is perfect and maybe others have had different experiences, but in our time with PowerNotebooks, this is as terrific as it gets!!

Eternally grateful,
Dr. J


Rating 10/10

"I ordered a laptop on the 3rd of September and just now got around to writing this review. The laptop is the 8651s (which I don't see listed on their site anymore), and feels very nice to use. The person I worked with was Donald, however I did call a couple times just to get an update on the status of my order and the lady who answered was very courteous as well. I ordered my laptop on 9/03 and received my laptop on 9/16. This seems fair as there was a holiday during that time frame so I knew it would delay it just a bit. The laptop has been great since I got it, and I would definitely recommend powernotebooks in the future."

Rating 10/10

"Donald is a very friendly guy who helped me a lot when going through the purchase process of my MSI GS60 Ghost Pro 4K-053. I initially purchased the MSI GS60 Ghost Pro 4K-605 but Donald called me to tell me that the new MSI GS60 with the new Skylake processor and DDR4 ram was coming out in a week. I definitely waited for the new one and the best thing was that it was the same price! PowerNotebooks.com offers great products and have fantastic customer service that will help you solve all the problems you have. Highly recommend them if you are buying high end notebooks."

Rating 10/10

"I recently ordered from PowerNotebooks.com i wanted a gaming laptop that was user up-gradable in the future (components not soldered to the motherboard) I picked their PowerPro line which are MSI barebones. For the hardware that i got i would have paid over $500 more everywhere else i looked! And the best thing is you can choose which parts you do or do not want. I got my laptop without ram because i wanted Mushkin (made in the usa)! The turn around was not to bad took about 14 days to get the laptop but parts had to come in to build it i guess the packaging was exceptional my box showed up with out any dents! The thing that i like the most was i asked alot of questions i talked to Donald and he was so helpful! He responded to all my questions with in hours of the email being sent! Over all im very satisfied with my new gaming laptop!!! I7 4700mq Nvidia 880m with 8gb ddr5, 120gb ssd 8gb of ram all for under $1000.00!!!!! I bought the ram from other store though cause i wanted mushkin. "

Rating 10/10

"Laptop came as ordered and in timely manner considering the back-to-school season."

Rating 8/10

"Ordered an MSI GT72 Dominator G-1667. At the time, Arkham Knight was being included as a giveaway for the Nvidia card. Given it's issues, and MGSV being bundled elsewhere I asked if I could get a code for that. Donald was kind enough to include a code for both.
I had originally requested the standard shipping, but as it got closer to the end of the month and my impatience got the better of me, I called in to look at changing the shipping method and they were happy to accommodate.

The laptop and extras all arrived in time and in excellent condition. I have some minor gripes with some of the Laptop's design choices, but nothing negative to say about powernotebooks. Will definitely be looking at them next time I need to buy a laptop.

Disclaimer: I was asked to come and leave feedback here.

Rating 10/10

"Fantastic experience; this is the best I've felt about a purchase in a very long time - I definitely recommend PowerNotebooks. Starting with the initial call, Donald was extremely helpful, patient, and knowledgeable on everything I asked. The staff are all very warm, welcoming, and sincere. They make sure you know what you want before you purchase, and they don't pressure you into buying. As far as price goes, I definitely feel like I got a great bang for the buck, and would gladly buy another computer from them. Fantastic customization and quality work. When I made the payment, I accidentally over-paid, but they were quick to reimburse me with no issue. Item arrived punctually and in great condition."

Rating 10/10

"My daughter is studying Digital Animation in college and needed a pretty powerful machine. I was referred to PowerNotebooks.com by a good friend and I have to say it was the right choice.

A tremendous thanks to Donald our sales adviser for his help, guidance, and advice through the entire process, especially with an huge unexpected issue that came up. First, the equipment needed for our build was late getting shipped to them and then when it did arrive it was discovered that the laptop we ordered could not be configured with 32gb of RAM due to a change to the motherboard by the manufacturer. This was evidently unknown to PowerNotebooks.com. Donald called me personally and apologized. He then advised me on another laptop that could be configured just how we wanted and it came with an even better graphics card than the original laptop we had ordered. Still at the same price we had already paid. What made me nervous was that my daughter was leaving for college in a few days and we needed it delivered before she left. We had paid for the 2-5 day rush with free ground shipping. Donald and the staff got it built and then overnight shipped it to make sure it was delivered as promised. For no extra charge.

The personal service and effort Donald put in to make sure we got the best product at the best price, all while making sure to honor the commitment to have it shipped and delivered when promised was greatly appreciated. This purchase was a big investment for us and for my daughter and one that hopefully will serve her well throughout her college years and beyond.

It was truly a pleasure doing business with PowerNotebooks.com and I would highly recommend them to anyone.

Rating 8/10

"Laptops my family has purchased have always been amazing. They come on time and in great shap. doesnt even look as if someone had handled it or opened it up to change its guts.
4 star is due to last purchase. Product took around a month to reach me. The wait wasnt an issue. obv. im ok waiting for my custom laptop, however the lack of communication, and mr having to constantly check up was the biggest issue. lot of money to hear nothing until asked a question. If improve communications, an email start of every week if its late for update kinda thing, I would put a 5 star.

Rating 6/10

"I recently purchased my third laptop from Powernotebooks. All three have been laptops for my children for college. My oldest is a graduated film producer, my son an engineering student and avid gamer and my youngest just got the MSI GS 60 Ghost Pro. She games a bit but mostly is just a hard working student.

As always the order process was easy. I knew what I wanted and the sales people suggested some minor tweaks which were good ideas.
Build time 10 business days.
Arrived in excellent shape, exactly as ordered.
My daughter wanted windows 7 Pro instead of 8, which was standard and I paid over $100 extra for that. Other than an SSD upgrade, it was pretty much as listed on their website. pricy, but really nice quality all-aluminum casing and nothing extra added except the MSI software, drivers and SteeleSeries software for the keyboard. overall about $2000.

Now the fun started......
Windows 7 was not updated, not even a little bit excepting the inclusion of SP1 on the OEM disc.
There were over 250 updates that loaded over the next 48 hours. Unfortunately, if you even half way want to consider Windows 10 (free upgrade for a year) you need to update fully.

Next, none of the software worked. Now we didn't want any added things, but to make the laptop function fully, you need certain software (MSI exclusives such as the system monitor and SteeleSeries for the keyboard).
Nothing worked, neither before or after all the windows updates.

Now, Powernotebooks has very good customer service.
I contacted them by email and we worked through the problems.
Eventually I had to uninstall and reinstall the proper software obtained from the MSI site.
I tried using in particular the SteeleSeries driver from their website first and it did not work.
Apparently MSI modifies some of the software to work with their laptops.

Now, I give cudos to the customer service. Problem solved pretty much. I did have to do some research of my own on line to understand the nuiances of the laptop software, but it was quality learning that was helpful.

My biggest concerns are the following:
The laptop left their business without being up to date on the OS.
The laptop left their business dysfunctional as it applies to software particular to the function of the machine.

Those QA issues are unacceptable. Especially when you are asked to pay extra for the OS version (now 2 generations old).
My daughter is not a software engineer. Sure she has grown up using a computer, but she should not be expected to know how to troubleshoot.
The product should be 100% ready on arrival. Anything else is just not acceptable and is why one pays the premium price.
Powernotebooks explanation: our customers are primarily "power users" and want to do those things individually, to their liking.
I think not.
Sending out an incomplete product is unacceptable.
I like the laptop, it is very well constructed and finally works like it should. But I could have purchased the same thing from newegg.

Update 26 August: Powernotebooks has contacted me and we have discussed the issues with this particular order.


Rating 10/10

"I recently contacted PowerNotebooks.com for help with choosing and purchasing a new notebook. I reached Donald, one of their associates. I explained that I was looking for a powerful machine, that could handle occasional gaming, photo editing, and something that was future proof. I already had several machines in mind, but Donald helped make the decision very simple. Just FYI, I am electronically savy but by no means a computer guru. He dove into CPU's, GPU's, the different connections and interfaces. He explained why some are replaceable and how others aren't and the Pros and Cons of both as upgrading was important to me. We also got into HHD's, SSD's, and internal vs external optical drives - comparisons, speeds (writing/reading), connections; USB 2.0 vs 3.0 vs internal. He gave me stats and real performance comparisons, everything I could have found online in a day's worth of research all in a matter of an hour. Yup, he spent an hour on the phone with me going into more detail than anyone would ever ask for. Now that's customer service! He also explained how to properly use my SSD for the OS and other programs and the HHD for storage, as well as touching on the different displays available, viewing angles, picture quality, etc. I ended up choosing the MSI GE 62 Apache Pro 055 and I'm very happy with my purchase. PowerNotebooks offers a cash discount that is relatively simple to complete that saved me approx $50 on the full purchase. They even offered me a code for an older title game since I wasn't intetested in Batman Arkham Knight. I was so pleased with PowerNotebooks I elected to give them my business and wait two weeks to receive my purchase even though my local PC shop had these in stock and available. Plus, I knew I was getting a machine directly from MSI versus one sitting on a shelf in a warehouse for an extended time.

My only complaint is that the notebook I bought was reduced in price $100 before I even received mine and the only way for me to get the discount was to return mine and reorder another. I would have deducted 1 star for this but after contacting PowerNotebooks I learned that they paid the full price as well and that the reduction came from MSI and not the vender. However, I do urge vendors to be transparent about any known future price drops with their customers as I would have gladly waited for the discount.

To summarize:

Customer Sevice: 5+stars

Ease of Navigating Website and Completing Purchase: 5 stars

Ease of Completing Cash Discount Through Bank of America Online Wire Transfer:
3 stars (checks are not excepted, but money orders would be a nice option, the wire transfer option does take a few days to complete)

Turnaround Time: 3 stars (10-14 business days)

Price: 5 stars (best I could find)

Overall Satisfaction: 4 stars

I gave 5 stars in review as I didn't feel that the 3 stars had an impact on my overall experience with PowerNotebooks.

Rating 10/10

"I thought it would be difficult to post a review right after purchase because of the emotions you get when you open the box. It has been a couple of months since I have purchased my computer, and my emotions haven't wavered since that beautiful moment. My computer is amazing, but I expected that with a custom built laptop. Playing games from 10 years ago is a completely new experience, but again I expected that with a custom built laptop. What I didn't expect was the customer service. That was a selling point to me. Donald, the Sales Associate, I owe a debt of gratitude. I am not in the "know" with computer technology. Now, that fact right there is enough for most salesman to rub their hands to gether with the evil smile on their face as they are about to prey on a new one. He was on the phone with me for more than 2 hours. This guy right off the bat explained to me how people buy "testosterone" driven custom laptops. Meaning that people are adding on the moon, but in their computing experience would never use the moon. He then explained every add on and technology, and how each add on and technology are used in real situations. This gave me a crystal clear idea of the type of computer I needed to build. When all was said and done I had built one heck of laptop, but with Donald's thoroughness I saved about $1500 dollars of unnecessary add ons. I was in complete shock at how Power Notebooks wanted me to know what I was buying, and I was even more impressed that they wanted me to save money. Literally that's how Donald sold me my computer. I am forever grateful and thank you Power Notebooks for being so amazing."

Rating 10/10

"The people at PowerNotebooks.com were great to deal with. Donald answered all of my questions and was very helpful during the whole process. My machine was built exactly like we agreed upon and ran smoothly right out of the box. Highly recommend these guys!"

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