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Store InformationStore Info
Full Rating Profile
  • PowerNotebooks. PowerNotebooks.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2259 Meadowlark Bldg 2PO Box 938Genoa, NV 89411
    • Contact: Support@PowerNotebooks.com
    • Phone: Toll Free 877-711-1777
    • Customer Support: Support tab on website
    • Business Hours: Sales and Admin - 9:00 AM - 6:00 PM Monday-Friday Pacific Time.Service - 24/7 - 364
    • Fax: 775-773-1777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.47/10 8.47/10
    Chance of future purchase: Rating 9.66/10 9.66/10
    Shipping & packaging: Rating 9.57/10 9.57/10
    Customer service: Rating 9.80/10 9.80/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,256 Customer Reviews

Rating 8/10

"Laptops my family has purchased have always been amazing. They come on time and in great shap. doesnt even look as if someone had handled it or opened it up to change its guts.
4 star is due to last purchase. Product took around a month to reach me. The wait wasnt an issue. obv. im ok waiting for my custom laptop, however the lack of communication, and mr having to constantly check up was the biggest issue. lot of money to hear nothing until asked a question. If improve communications, an email start of every week if its late for update kinda thing, I would put a 5 star.

Rating 10/10

"I recently contacted PowerNotebooks.com for help with choosing and purchasing a new notebook. I reached Donald, one of their associates. I explained that I was looking for a powerful machine, that could handle occasional gaming, photo editing, and something that was future proof. I already had several machines in mind, but Donald helped make the decision very simple. Just FYI, I am electronically savy but by no means a computer guru. He dove into CPU's, GPU's, the different connections and interfaces. He explained why some are replaceable and how others aren't and the Pros and Cons of both as upgrading was important to me. We also got into HHD's, SSD's, and internal vs external optical drives - comparisons, speeds (writing/reading), connections; USB 2.0 vs 3.0 vs internal. He gave me stats and real performance comparisons, everything I could have found online in a day's worth of research all in a matter of an hour. Yup, he spent an hour on the phone with me going into more detail than anyone would ever ask for. Now that's customer service! He also explained how to properly use my SSD for the OS and other programs and the HHD for storage, as well as touching on the different displays available, viewing angles, picture quality, etc. I ended up choosing the MSI GE 62 Apache Pro 055 and I'm very happy with my purchase. PowerNotebooks offers a cash discount that is relatively simple to complete that saved me approx $50 on the full purchase. They even offered me a code for an older title game since I wasn't intetested in Batman Arkham Knight. I was so pleased with PowerNotebooks I elected to give them my business and wait two weeks to receive my purchase even though my local PC shop had these in stock and available. Plus, I knew I was getting a machine directly from MSI versus one sitting on a shelf in a warehouse for an extended time.

My only complaint is that the notebook I bought was reduced in price $100 before I even received mine and the only way for me to get the discount was to return mine and reorder another. I would have deducted 1 star for this but after contacting PowerNotebooks I learned that they paid the full price as well and that the reduction came from MSI and not the vender. However, I do urge vendors to be transparent about any known future price drops with their customers as I would have gladly waited for the discount.

To summarize:

Customer Sevice: 5+stars

Ease of Navigating Website and Completing Purchase: 5 stars

Ease of Completing Cash Discount Through Bank of America Online Wire Transfer:
3 stars (checks are not excepted, but money orders would be a nice option, the wire transfer option does take a few days to complete)

Turnaround Time: 3 stars (10-14 business days)

Price: 5 stars (best I could find)

Overall Satisfaction: 4 stars

I gave 5 stars in review as I didn't feel that the 3 stars had an impact on my overall experience with PowerNotebooks.

Rating 10/10

"I thought it would be difficult to post a review right after purchase because of the emotions you get when you open the box. It has been a couple of months since I have purchased my computer, and my emotions haven't wavered since that beautiful moment. My computer is amazing, but I expected that with a custom built laptop. Playing games from 10 years ago is a completely new experience, but again I expected that with a custom built laptop. What I didn't expect was the customer service. That was a selling point to me. Donald, the Sales Associate, I owe a debt of gratitude. I am not in the "know" with computer technology. Now, that fact right there is enough for most salesman to rub their hands to gether with the evil smile on their face as they are about to prey on a new one. He was on the phone with me for more than 2 hours. This guy right off the bat explained to me how people buy "testosterone" driven custom laptops. Meaning that people are adding on the moon, but in their computing experience would never use the moon. He then explained every add on and technology, and how each add on and technology are used in real situations. This gave me a crystal clear idea of the type of computer I needed to build. When all was said and done I had built one heck of laptop, but with Donald's thoroughness I saved about $1500 dollars of unnecessary add ons. I was in complete shock at how Power Notebooks wanted me to know what I was buying, and I was even more impressed that they wanted me to save money. Literally that's how Donald sold me my computer. I am forever grateful and thank you Power Notebooks for being so amazing."

Rating 10/10

"The people at PowerNotebooks.com were great to deal with. Donald answered all of my questions and was very helpful during the whole process. My machine was built exactly like we agreed upon and ran smoothly right out of the box. Highly recommend these guys!"

Rating 10/10


This is the second laptop that I have bought from PowerNotebooks. I bought a 17" in 2009 just as W7 hit the market. It is still in use and my daily workhorse. My recent purchase is a 15" that I use when traveling. I am very impressed with this machine. It is fast and powerful. I returned to PowerNotebooks (PN) as I was pleased with my experience as well as the product in 2009. They take the time to determine what one does with a machine (needs) and then assists to tailor a machine to those needs. I have not had to use support to date on either machine so cannot speak to that but on the other hand it does say a lot about the quality of the machines. Clearly after purchasing the 15" the 17" is quite slow and does not have the power. So I suspect that I will be back to look at a replacement for my workhorse in the near future.


Rating 10/10

"This is my first purchase from PNB. The whole experience was very pleasant. Of course the new toy factor always makes things seem slow. Don and the staff was super patience when I changed my specs (3 times!). Will definitely choose PNB for my next workstation / gaming notebook"

Rating 10/10

"Overall, I am very pleased with the built-to-order laptop I bought from PowerNotebooks, and I am definitely satisfied with the service I received. The sales representatives I spoke to were friendly and responded promptly when changes had to be made. The order arrived on time and everything worked like a charm. I chose to order from PowerNotebooks because I needed a high-end laptop (for gaming and computation-intensive research) capable of meeting some fairly specific requirements, and Power Notebooks had a great deal on Sager machines. I'm happy I made that decision and I would gladly recommended the company."

Rating 10/10

"I heard from PowerNotebooks through a friend that had bought a notebook from them a while back. He kept telling me about how good a costumer service they had, and i got the chance to experience that first hand. I had originally ordered an msi ge62 apache laptop. However after i had placed the order msi decided to cancel the production of that laptop and cancelled the last shipment. They immediately contacted me and suggested a complete refund or to discuss buying another model. I called them and agreed on buying another model which turned out to be a tad more expensive (around 40$) but they chose to ignore the difference due to the delay and the issue i encountered. I just received my pc and i am more than satisfied with what i got. And i appreciate the professionalism powernotebooks showed in dealing with the situation. And for that i think they deserve another 5 stars. So thanks powernotebooks and a special shout-out to Donald Stratton who was the one who helped me chose an alternative notebook. Thanks guys you're the best ! "

Rating 10/10

"I am very pleased with my purchase. I bought a Sager NP8278-S. I recommend powernotebooks.com

In the future I know where to buy all my laptops from. Great job!

Rating 10/10

"My decision to buy my new laptop from Powernotebooks was based on the many reviews and forum posts about their excellent customer service. They have a very knowledgable and polite staff, and it really makes the whole process a lot easier. But don't take my focus on their customer service to mean that they lacked elsewhere: shipping speeds were good, the prices were lower than anywhere else, and they offer a large number of convenient ways to pay. This is an all-around wonderful company and I will certainly bring any cuter business I have to them. "

Rating 10/10

"I have been purchasing PC's for the architecture and design industry for over 25 years. and I have always stayed close to the big brand names.

After having issues with performance, overheating, and longevity in my last two batches of big brand machines in our 3D rendering department, someone recommended PowerNotebooks.

While I was reluctant to go away from big brand, I trusted the person who recommended PowerNotebooks. Upon calling and speaking with them, it was clear they knew exactly what they were doing, and they were capable of building a high performance mobile workstation that would meet my needs better than anything I could find from big brands.

I took a bit of a risk bringing this to the executives at the board meeting, as their website has a flashy/gamer feel to it, but PowerNotebooks was highly professional, accommodated our requests, and we were able to get a batch purchased.

I have had the machines in house for 3 months now, and I have not has a single hardware failure of any kind. The number of support tickets regarding hardware issues in the rendering department fell from around 10 a week to 0. Reduced downtime and fantastic performance has productivity way up.

Great vendor, great machines, happy designers, happy IT department, happy management. I am a very satisfied customer of PowerNotebooks.

Rating 10/10

"Bought an Asus G73 in 2010 and got me though college. That was my first experience with Powernotebook & I was happy with the performance.

Recently I purchased the Sager NP9752 & I'm memorised about the performance, the built quality and the room for upgrading.

Rating 10/10

"I'm really pleased with the ordering process and the laptop. They actually called and reviewed the order to be sure I was picking the correct components and I changed the configuration based on the recommendations and got a faster laptop for the same price. The laptop shipped when they said it would and arrived very well packed. Runs very fast."

Rating 10/10

"Excellent seller. They provided me with exactly what i needed and were able to make special arrangements to make sure I got it on short notice while i was travelling. Excellent work and Computer came exactly as ordered. Thanks to Donald and everyone over at powernotebooks for giving me the pc ive been looking for."

Rating 10/10

"The laptop works great! It's more powerful than I thought it was, and the SSD is amazingly quick. I've tried a few games on it and it handles them easily on the highest settings, and it stays cooler than other laptops I've seen when running games.

I'm very pleased with it, and Donald was a big help in guiding me toward the best laptop for my needs/budget.

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