We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 2259 Meadowlark Bldg 2PO Box 938Genoa, NV 89411
    • Contact: Support@PowerNotebooks.com
    • Phone: Toll Free 877-711-1777
    • Customer Support: Support tab on website
    • Business Hours: Sales and Admin - 9:00 AM - 6:00 PM Monday-Friday Pacific Time.Service - 24/7 - 364
    • Fax: 775-773-1777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.99/10 7.99/10
    Chance of future purchase: Rating 9.70/10 9.70/10
    Shipping & packaging: Rating 9.57/10 9.57/10
    Customer service: Rating 9.93/10 9.93/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,165 Customer Reviews

Rating 10/10
5/5
modified review posted

"I just remembered to write this long overdue review since I just recommended Powernotebooks to a friend!

My experience with Powernotebooks was great! I at first felt skeptical about online retailers since after all it's a business involving a large sum of money. However, Donald made all my skepticism go away as he explained their build process, warranties etc. His responses are quick and professional, and he is also a friendly person on the phone too.

Because I've ordered an alienware, Powernotebooks needs some time for dell to ship the base model to them then customizing our laptops.
Cost wise, it is going to be more expensive than putting the components in yourself, but it's still cheaper to other custom pc websites.

I had my customized alienware for 6 months now and I am not having any hardware/software issues whatsoever. Thank you Powernotebooks for this great experience!
"


Rating 10/10
5/5
modified review posted

"Great customer service. I was skeptical about the cash discount payment procedure but it was totally legit. Donald was very helpful and my laptop came in less than 10 days. Would definately recommend and buy again. MSI laptop is awesome. Tech support answered immediately and had an answer immediately."


Rating 10/10
5/5
modified review posted

"I found PowerNotebooks while searching for the right laptop for school/work, and they helped me find what I need. I'm pleased with my order and I will be doing business with them again in the future. "


Rating 10/10
5/5
modified review posted

"Excellent customer service. Any emails were answered promptly and calls answered immediately. We love our specialized Alienware computer. Shipping takes a while, but is well worth the wait. Thank you very much. "


Rating 10/10
5/5
modified review posted

"I purchased a Sager 7358 from PowerNotebooks.com and I'm loving it so far. Sure, the time taken to build a laptop from the ground up can feel a little long, but it is to be expected for something as customized as this. What you get in exchange for the time taken is no Dell/HP/Apple factory made pre-configured model. Instead it has every possible specification you need/want, just as you would build your very own desktop.

As for their service - top notch. From the start (I had questions as I was customizing my order), through assembly (I had questions about the exact date it will arrive) and after receiving my shipment (their staff sent me an email asking how I liked my new computer) I was always met with extra friendly staff that made sure my questions were answered which gave me confidence in their commitment to service and putting their customers first. For example, their staff provided me with email updates which gave me a peace of mind as to what is going on with their order instead of sitting in the dark for 2-3 weeks before the shipment suddenly shows up at my doorstep.

I feel PowerNotebook.com's service is not just satisfactory - it is excellent. Although I expect to use this computer for a long time, I will definitely be looking for PowerNotebooks.com when that time does come. I will also be more than willing to refer PowerNotebooks.com to any friends/familly who are in the market to get this category of laptops.
"


Rating 10/10
5/5
modified review posted

"I was in the market for a new powerful laptop. One that can handle my design programs as well as some games. I did my research on laptops as well as companies. I picked out the brand I wanted and it was up to the companies to see what I can get and how much it would cost.

The laptop was going to be in the $2,000. If I was going to spend that much, I was going to make sure I was going to purchase from the right company. I looked at every small detail, every page on their website, and all their social networks.

In the process of doing so I narrowed my search down to 2 companies. I won't name the 2nd company, so let's just call them "x" (hehe). Sure they might have a larger selection of computers on their website and it might even look more informational. One thing that disqualified the company was the BBB rating on their website showed A+, but when you click it, you will see it's actually an A-. *Alarms buzzing* Red flags are raised! This company is not the best!

In conclusion, I went with PowerNoteBooks as they won all the general categories. I placed my order on 8/1/14 and received a call back within an hour from Donald.

What surprised me was Donald actually suggested some of the parts on the computer weren't needed for what I would be using it for. So he actually helped in saving me money and getting a BETTER computer than what I originally picked out.

I paid for my product via PayPal on 8/6/14, the payment was processed and completed by 8/8/14. I didn't get rush processing and chose ground shipping (or whatever the slowest option was) and received the laptop on 8/13/14.

No problems since and I don't expect any in the future. If I do, I am confident that the customer support/tech support staff would handle the issue better than any other company.
"


Rating 10/10
5/5
modified review posted

"Awesome company - I've ordered numerous Sager notebooks from them. They are great to work with as far as customizing the machines. The 24/7 support was also very impressive. I had a simple question about the hardware, and my phone called was immediately picked up and question answered with ease - at a late hour. I was stunned!!!"


Rating 10/10
5/5
modified review posted

"Called and talk to Donald Stratton he answered all my question no high pressure in fact tried to down sell (which I did consider) Called back and again talked to Donald and we log on to the web site went over the Alienware Computer I wanted and he was extremely helpful and offered advice (which I took) He took his time (no rush) explained everything. I option for the cash rebate (if you can take advantage of it) We went over the order and he Emailed me and the order was placed. I received the alien a few days before the ETA and FedEx called day before delivery and I had the tracking # (have to sign) Outstanding Packing. Plugged it in and It's great. Thanks Donald . What an outstanding company. When I get ready I will buy from you again. If you are looking for a notebook this is the place to get it. "


Rating 10/10
5/5
modified review posted

"PowerNotebooks.com was quite a pleasant experience!
- Website was easy to navigate, easy to place an order, and customer service was quick and outstanding. I ordered my laptop on Wednesday night and it was shipped Thursday morning! Talk about expedited service! Even with the expedited service everything arrived in mint condition.
- Along with the above they definitely have reasonable prices for custom laptops as I have shopped around multiple sites and found PowerNotebooks.com comes close to or lower than the competition.
"


Rating 10/10
5/5
modified review posted

"PowerNotebooks were by far the cheapest option for the performance I was after and did not skimp on quality either. They were also kind enough to do everything in their power to make sure that I received the Notebook in a timely fashion. Their service was always amiable, with prompt communication and a pro-active approach.

The unit arrived in good condition and, while I had to wait a further weekend on account of UPS delivering to the wrong address on a Friday, it arrived in good time. Set-up was easy and the performance has been what I expected, barring one or two specific software issues that are in no way their fault.

I would certainly consider shopping with them again and would recommend others to do so as well.
"


Rating 10/10
5/5
modified review posted

"What a great company. I ordered a customized gaming computer from PowerNotebooks.com and had it in less than 2 weeks. Great customer service. Very friendly also. Laptop was very well packaged and arrived damage free. They also offered a 3% discount when using cash which was another great benefit for me. Thank you so much! Great experience all around. "


Rating 10/10
5/5
modified review posted

"Just got my new gaming laptop (Sager NP 4658) and it is everything I expected it to be - snappy, sleek, and (more than) capable of playing high-end games. The degree of customization available was excellent. I was able to choose exactly the features/components I wanted, resulting in a powerful laptop for significantly less money than the equivalent laptop would have cost from a name-brand company.

There were some complications with my shipping situation but the representative I spoke with (Donald) was extremely helpful in getting things sorted out.

If you're trying to get a high performance laptop for a good price and want to have the ability to customize, this company is a great choice.
"


Rating 10/10
5/5
modified review posted

"I bought a custom laptop from PowerNotebooks at the end of March, 2013 to use for all my personal applications -- business software (MS Office, Adobe), video streaming and general internet usage, and gaming. Basic specs: 17.3 Full HD (1920x1080) LCD; Intel Core i7-3740QM; 250GB Samsung 840 Series SATA III Solid State Drive; 16GB DDR3; nVIDIA GeForce GTX 680M; Bigfoot Networks Killer Wireless-N; Windows 7 Premium - 64-Bit.

I was very impressed by the customer service and attention to detail provided by these folks while ordering. After designing my system online and placing the order, I received e-mails and two separate phone calls confirming the details of my order. Donald Stratton answered my questions and offered sage advice. And when the screen I ordered was found to be no longer available, they upgraded me to the next higher quality screen for free.

To add one more degree of difficulty, I needed to be away on a business trip for three weeks after I placed the order, so they completed the custom build and then held the computer for me, shipping it exactly when I requested them to do, so that it arrived with perfect timing.

And what a sleek and beautiful machine it was! Fantastic design canted the keyboard at just the right angle while allowing plenty of air flow (and such quiet fans!) to keep cool during frantic gaming. Wonderfully lightweight for a 17-in machine -- the system performance was as crazy fast as I hoped, and the screen has amazing resolution.

So I was a highly satisfied customer and completely willing to give the folks at PowerNotebooks a glowing recommendation. But I decided to wait until I had the first glitch, or problem, or failure of some sort, so I could also report on how long it took to happen and comment on the quality of customer support.

I've used this laptop very nearly every day since I got it, for hours at a time. I've loaded tons of software on it. I've connected it to dozens of external gizmos via the generous supply of ports provided. I've hauled it around in a lightly-padded Targus bag and treated it not exactly gently (it's had a couple of rough bumps). It's now July 2014 -- this system has seen hard, continuous usage for almost 15 months and I have the same 20 second button-to-browser boot time that I did when I got it. I haven't had a single problem -- no crashes, no bugs, no glitches, no screen issues, no need for tech support; in short, NO PROBLEMS! Frankly, I got tired of waiting for one to occur before I wrote this review, so I'm posting it now.

If you want a laptop built just the way you want, that will perform with consistency and excellence for a long time, go to www.powernotebooks.com. You will not regret it!
"


Rating 10/10
5/5
modified review posted

"I was skeptical at first since i have never heard of the company, but after a phone call that all changed. There is no waiting or jumping through hoops of automated machines. You call and get instantly connected to a representative. You're assigned to a specialized individual who handles your entire order from start to finish. In my case this was Abe. The company was very helpful and friendly throughout the entire process. In the end i expeditiously received a fantastic MSI GT70 dominator portable gaming station."


Rating 10/10
5/5
modified review posted

"I have used this company for an ASUS 5 years ago and now an MSI gaming notebook. I looked at several reviews and spoke with Donald Stratton both times. He was a pleasure to work with and guided me with the choice of a new high level notebook.
The machine arrived today and was set up properly with an amazing improvement in function from the last time.
I would certainly recommend them for future purchases, as well as advice. Their site also states 24/7 support technically except for Xmas.
"


PowerNotebooks.com is a Merchant Member! Learn more

PowerNotebooks.com is a merchant member
PowerNotebooks.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.