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    • Address: 2259 Meadowlark Bldg 2PO Box 938Genoa, NV 89411
    • Contact: Support@PowerNotebooks.com
    • Phone: Toll Free 877-711-1777
    • Customer Support: Support tab on website
    • Business Hours: Sales and Admin - 9:00 AM - 6:00 PM Monday-Friday Pacific Time.Service - 24/7 - 364
    • Fax: 775-773-1777

    Payment options

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    • option not available Money Order
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    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
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    Other

    • checkmark icon International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.18/10 8.18/10
    Chance of future purchase: Rating 9.80/10 9.80/10
    Shipping & packaging: Rating 9.59/10 9.59/10
    Customer service: Rating 9.93/10 9.93/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,172 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very kind and helpful people. Charlotte and Donald were wonderful to work with. Will be sure to shop with for my next purchase!"


Rating 10/10
5/5
modified review posted

"I would highly recommend powernotebooks for getting a custom built laptop. Donald, my sales rep was extremely helpful with all of my questions and would answer my emails within a few hours. I recieved my laptop exactly when I was told I would, and everything is working great. In addition to any normal customer support that MSI would provide to my laptop, powernotebooks actually has a 24/7 (except Christmas day) customer support number.

More detailed story below on what I needed, but powernotebooks worked great for me.


I actually heard about powernotebooks from a PC Gamer article about what to look for in buying a new gaming laptop. I already have a desktop PC that I have built myself, but was looking for a new latpop, that could play some games on the road, and have good perofrmance without heat, weight or size issues.
The MSI GE60 2PE Apache Pro (15 inch screen version) fit my needs, but PC Gamer gamer highly recommended getting it custom built with an upgrade on the main harddrive to an SSD and a few other things and actually provided a link to their site.
"


Rating 10/10
5/5
modified review posted

"Let me start out by saying that the computer I purchased from PowerNotebooks is more than I expected. The quality and attention to detail was only surpassed by the amazing customer service and expertize I received from Donald! I am extremely pleased with the total transaction and especially with the quality of my purchase. Donald was especially helpful and professional; a quality that has faded away in today's market place. I will be recommending PowerNotebooks to everyone I know and I look forward to my next purchase (desktop). Thank you PowerNotebooks and Thank you Donald for your incredible service."


Rating 10/10
5/5
modified review posted

"My MSI Gaming GT70 Laptop was exactly what I was looking for. When I had submitted my order, it wasn't even 10 minutes and I got a call from Donald. He walked me through my order and made some money saving suggestions that made my current build faster, more reliable, and more dependable. I saved $200 thanks to him!
Initially I had some problems with it, some of my USB devices didn't want to function and as soon as I let the support team at PowerNoteBooks know they gave me an RMA number and I sent it back. In ten days I had my computer back (New motherboard installed). Their support team is great and they care to teach you how to make certain fixes yourself if it is a faster way of dealing with whatever problem you may experience. I thoroughly enjoyed my experience with PowerNoteBooks.com, Thank you Donald!
"


Rating 10/10
5/5
modified review posted

"Excellent customer service. Very helpful and very knowledgeable about business and personal needs for custom Laptops. Would highly recommend to anyone looking for a new custom laptop."


Rating 10/10
5/5
modified review posted

"This was my first time using PowerNotebooks.com and I was at first worried about ordering a laptop from an online dealer, but the staff was extremely helpful, very knowledge, able to work with me on budget/payment, and delivered a high quality product. I've never been so satisfied with a laptop before and now I'll never go back to buying the crap floor models from BestBuy. Trust me, if you're a gamer you NEED to get your rig from these guys; you'll never find a better price for such a good product. More importantly, they'll treat your new laptop like you would -- like a precious baby. Sounds weird, I know, but they are that dedicated and professional."


Rating 10/10
5/5
modified review posted

"I was searching for a top level notebook computer because I had to use it for complex simulations.
No other vendor was able to give me what I needed: in every configuration there was something missing.
Powernotebooks allowed me to have exactly what I wanted and for a price far less than the other vendors.
More, they are very friendly and they really take care of their customers.
I'm very happy for finding them. Highly recommended!
"


Rating 10/10
5/5
modified review posted

"I just remembered to write this long overdue review since I just recommended Powernotebooks to a friend!

My experience with Powernotebooks was great! I at first felt skeptical about online retailers since after all it's a business involving a large sum of money. However, Donald made all my skepticism go away as he explained their build process, warranties etc. His responses are quick and professional, and he is also a friendly person on the phone too.

Because I've ordered an alienware, Powernotebooks needs some time for dell to ship the base model to them then customizing our laptops.
Cost wise, it is going to be more expensive than putting the components in yourself, but it's still cheaper to other custom pc websites.

I had my customized alienware for 6 months now and I am not having any hardware/software issues whatsoever. Thank you Powernotebooks for this great experience!
"


Rating 10/10
5/5
modified review posted

"Great customer service. I was skeptical about the cash discount payment procedure but it was totally legit. Donald was very helpful and my laptop came in less than 10 days. Would definately recommend and buy again. MSI laptop is awesome. Tech support answered immediately and had an answer immediately."


Rating 10/10
5/5
modified review posted

"I found PowerNotebooks while searching for the right laptop for school/work, and they helped me find what I need. I'm pleased with my order and I will be doing business with them again in the future. "


Rating 10/10
5/5
modified review posted

"Excellent customer service. Any emails were answered promptly and calls answered immediately. We love our specialized Alienware computer. Shipping takes a while, but is well worth the wait. Thank you very much. "


Rating 10/10
5/5
modified review posted

"I purchased a Sager 7358 from PowerNotebooks.com and I'm loving it so far. Sure, the time taken to build a laptop from the ground up can feel a little long, but it is to be expected for something as customized as this. What you get in exchange for the time taken is no Dell/HP/Apple factory made pre-configured model. Instead it has every possible specification you need/want, just as you would build your very own desktop.

As for their service - top notch. From the start (I had questions as I was customizing my order), through assembly (I had questions about the exact date it will arrive) and after receiving my shipment (their staff sent me an email asking how I liked my new computer) I was always met with extra friendly staff that made sure my questions were answered which gave me confidence in their commitment to service and putting their customers first. For example, their staff provided me with email updates which gave me a peace of mind as to what is going on with their order instead of sitting in the dark for 2-3 weeks before the shipment suddenly shows up at my doorstep.

I feel PowerNotebook.com's service is not just satisfactory - it is excellent. Although I expect to use this computer for a long time, I will definitely be looking for PowerNotebooks.com when that time does come. I will also be more than willing to refer PowerNotebooks.com to any friends/familly who are in the market to get this category of laptops.
"


Rating 10/10
5/5
modified review posted

"I was in the market for a new powerful laptop. One that can handle my design programs as well as some games. I did my research on laptops as well as companies. I picked out the brand I wanted and it was up to the companies to see what I can get and how much it would cost.

The laptop was going to be in the $2,000. If I was going to spend that much, I was going to make sure I was going to purchase from the right company. I looked at every small detail, every page on their website, and all their social networks.

In the process of doing so I narrowed my search down to 2 companies. I won't name the 2nd company, so let's just call them "x" (hehe). Sure they might have a larger selection of computers on their website and it might even look more informational. One thing that disqualified the company was the BBB rating on their website showed A+, but when you click it, you will see it's actually an A-. *Alarms buzzing* Red flags are raised! This company is not the best!

In conclusion, I went with PowerNoteBooks as they won all the general categories. I placed my order on 8/1/14 and received a call back within an hour from Donald.

What surprised me was Donald actually suggested some of the parts on the computer weren't needed for what I would be using it for. So he actually helped in saving me money and getting a BETTER computer than what I originally picked out.

I paid for my product via PayPal on 8/6/14, the payment was processed and completed by 8/8/14. I didn't get rush processing and chose ground shipping (or whatever the slowest option was) and received the laptop on 8/13/14.

No problems since and I don't expect any in the future. If I do, I am confident that the customer support/tech support staff would handle the issue better than any other company.
"


Rating 10/10
5/5
modified review posted

"Awesome company - I've ordered numerous Sager notebooks from them. They are great to work with as far as customizing the machines. The 24/7 support was also very impressive. I had a simple question about the hardware, and my phone called was immediately picked up and question answered with ease - at a late hour. I was stunned!!!"


Rating 10/10
5/5
modified review posted

"Called and talk to Donald Stratton he answered all my question no high pressure in fact tried to down sell (which I did consider) Called back and again talked to Donald and we log on to the web site went over the Alienware Computer I wanted and he was extremely helpful and offered advice (which I took) He took his time (no rush) explained everything. I option for the cash rebate (if you can take advantage of it) We went over the order and he Emailed me and the order was placed. I received the alien a few days before the ETA and FedEx called day before delivery and I had the tracking # (have to sign) Outstanding Packing. Plugged it in and It's great. Thanks Donald . What an outstanding company. When I get ready I will buy from you again. If you are looking for a notebook this is the place to get it. "


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