I don't enjoy writing long comments, so I'll make it short. The company is surely one of the best notebook resellers out there, the contact was great, shipment fast, got great value for a fair amount of money. If I were to order a notebook ever again, it would surely be Powernotebooks!

Donald is a very friendly man, the tech support is very good, but if you have to send your notebook in for repairs, repairs are very slow at the ASI Freemont, CA repair facility, my notebook came back with the hardware problem not being corrected and when I sent it to ASI Freemont, CA a second time, my notebook came back with physical damage to the LCD cover. After submitting "before and after" photos, this is the response I receive from the owner Donald Stratton:  
 
This is not the first time someone has sent in a laptop with pre-existing damage and tried to blame us for it, and bully us into repairing it at no charge by threatening to file complaints and make posts at ResellerRatings and other forums. Those threats are not effective with me because when you have been asked to provide commercially reasonable proof of your claim including a picture or pictures of the areas about which your are complaining, and to send us the actual pictures prior to any manipulation, you are not willing to comply with those reasonable requests you instead you send an email like the one below, my only conclusion can be that you do not have any such evidence. You told us you purposely took pictures showing its condition before you sent it in, and yet you present us with a picture of everything BUT the areas about which you are now complaining. Then when we make our reasonable request, which any reasonable arbiter would also request. You are then unwilling to comply and instead send the email below! Any reasonable arbiter of your claim would most likely conclude that your claim may well be disingenuous.  
 
This is a fine company to work with until you need to SEND your notebook in for repairs.

PowerNotebooks.com is one of those rare companies that takes a vested interest in its customers and potential customers. When I initially called, I was put through to Donald Stratton, the owner of PowerNotebooks. Mr. Stratton and I talked at length about a configuration for a college laptop that would also be more than sufficient at gaming, yet could maintain a decent battery life. Every component from the Hard Drive to the Processor to even the memory was gone over with with a fine-toothed comb in order to ensure that I got just the laptop I needed. Never in the process did I feel I was being pushed to buy more product than I needed, nor did I feel that I was being "talked-down to".  
 
I was able to order the laptop tailored to the way I wanted it, with the accessories necessary to handle day to day college operations. The initial ship date was placed at July 6th so that I could get the windows 7 coupon that I wanted, and Donald and his staff ensured that the np8662 I ordered would leave on time and in proper order. I received confirmation phone calls every step of the way, regular e-mails to the status of my laptop, and was called and asked if I desired next day saturday UPS delivery as it was ready on June 26, 2009 (a week and a half early than originally planned).  
 
True to Donald and his staff's words, the laptop arrived on Saturday, June 27, 2009 in perfect condition with all peripheries, windows 7 coupon, in mint condition wrapped in a plastic sheath, with case and extra battery and everything. Upon starting the laptop up, everything worked fine, empirically the laptop is perfect. No dead pixels, no flat spots, no flex. Perhaps what is most important is that PowerNotebooks.com and staff are there to answer questions and give you the laptop you need, no more and no less.  
 
It's an equally great feeling when a company also takes the time to write post-delivery to ensure your laptop is exactly the way you wanted it, and be available to answer any and all inquiries in regards to the laptop. I went from being a skeptic to being a loyal PowerNotebooks customer, and Donald and his crew are CONSUMMATE professionals. Small the company may be, Big the customer service is, pre, during, and post-purchase.  
 
Would definitely deal with again without reservation.  
 
Jason

My sales rep, Donald, was extremely helpful when i was buying my laptop from them.  
 
He even let me know that processor prices were dropping soon, and that if i would like to wait a little while longer in order to get a better processor for the same price.  
 
He also informed me of price drops in hard drive prices, and refunded me accordingly  
 
All in all, i'd say Power Notebooks has VERY good customer service, and i would reccomend anyone looking for a laptop to at least check them out first

I did research on the net for a week before I contacted Powernotebooks.com. This was a major purchase for me and I wanted to find someone who would work with me, not pressure me, explain things and not try to sell me things I didn't need. Donald at Powernotebooks.com is that guy. When I told him I was interested in a Sager 9280 he asked me where I wanted to use it. I told him at home and in the car, as I need a computer in the car for my business. He recommended the 8662 because of the wattage draw of the 9280. How many times do you see a salesman try to "sell down". This lowered the price and that sold me on the company right there. I bought the 8662 with the new P9700 processor and I could not be more pleased. These guys look after their customers, have the lowest prices and give good advice. I kept waiting for the negative side to show but everything stayed positive. I will be back (hopefully not soon).

This review was modified by its author, devtran1, on 6/22/09 1:12 PM.

This was my first time utilizing Power Notebooks services and finding a word to describe my satisfaction with their work is borderline impossible. The Customer service is absolutely second to none. Friendly, courteous, and reliable are understatements. There is no doubt in my mind that my next laptop will be ordered through them. Amazing work Power Notebooks, and thank you again for your assistance and service.

Powernotebooks provided the absolute best online service I have ever had. 10 out of 10.

I recently purchased the Sager NP9280 from PowerNotebooks. The staff were very curteous and very helpful in making the transaction possible given the difficulty of verifying your identity when deployed to Afghanistan.  
They stayed in touch with me during the build and shipment of the notebook and answered any questions I had.  
The notebook itself is amazing with a 17" screen, 3 HDDs, Nvidia GTX 280 GPU.. Runs all my games on highest settings with no drop in performance noticeable. The price is great for a gaming computer considering what toshiba and alienware think theirs are worth, which is alot more $$$ for alot less.  
I definitly suggest this company for anyone who needs a powerful, semi-mobile :P, affordable gaming notebook.

PowerNotebooks offers it all: a wide variety of laptops to choose from based on your needs whether it's power for gaming or less demanding applications, competitive pricing, solid build quality, and of course, fantastic customer service. My latest order shipped exactly when I was notified it would, and I am very satisfied with it (Sager 5797). I have been a PowerNotebooks customer since 2006, and as long as they keep doing business the way they are doing, my next laptop will be shipping from PowerNotebooks as well.

I ordered a Sager np5797 laptop from PowerNotebooks.com and I am very pleased with their customer service. I originally ordered the laptop with a 2.66GHz core 2 duo and the next day I was emailed back by PowerNotebooks and they said a new 2.8GHz processor was coming out in a month and asked if I would like to wait and upgrade to the 2.8GHz for no extra cost. I didn't need the laptop right away so I waited. After they received the new processors they shipped the computer UPS on Wednesday and I received the computer in Alaska on Friday, 2 days later, impressive.  
The only problem I had with PowerNotebooks is that it cost me a little extra to ship to Alaska. After I ordered PowerNotebooks called me up and told me it was going to cost more to ship to Alaska, which was nice of them, but it would be better if they had a price option for Alaskans on their website so that there are no surprises. This wasn't a big deal though. I half expected the shipping to cost more because the same thing happened to my brother when he ordered his laptop a few months earlier.  
I highly recommend PowerNotebooks if you are looking to buy a new laptop. They have the most up to date hardware at very competitive prices. I will certainly buy from them again in the future.  

Powernotebooks is absolutely the best company in the world. This is my second laptop from them I couldn't be happier. I ordered the Sager 9280 and absolutely love it!!!. Thier customer service is top notch and can't be beaten. I have to say that Powernotebooks is the only company that I feel completely at ease with in paying thousands of dollars for a product and know I'm getting my money's worth. I will never go back to any other company for my gaming needs (take that alienware/Dell) Powernotebooks has a customer for life!!!!!

I have had a great experience so far with powernotebooks.com - I knew the computer I wanted to buy (a Sager NP8662), but was having trouble deciding which of the many resellers I should use. I selected powernotebooks.com after reading a number of positive reviews about their good customer service, and haven't regretted it since. Donald, the owner, spent at least an hour on the phone with my dad going over different options, and kept in constant contact with us throughout the ordering process. It turns out that Sager decided to discontinue the processor I ordered and replace it with a better one, and made this decision about two days after I ordered my computer - Donald emailed me and asked if I would like to wait a week and have the better processor in my computer for free. It came on time and with all the drivers already installed, and Donald even emailed later the same day to make sure it had arrived in good condition! Top notch customer service and a thus-far sturdy and reliable product.

PowerNotebooks.com was excellent across the board. The buying experience and product are excellent. Any tech support you need is available 24/7. This is an all around great company.

Powernotebooks was tremendous! I called to ask about the turnaround time for orders, and they connected me with an "associate." I thought I would get high pressure sales, but it turns out they connected me with Donald, the owner. He answered all of my questions and even directed me to a less expensive model with a better warranty. Although I went with a different machine, his candor and advice were a great help. They accommodated my need for the product to be ready before a business trip without any hiccups. In fact, I was surprised that the laptop arrived a full week prior to when I needed it. They called to confirm the order before processing. I wasn't afraid to purchase from them online, but the added security was nice.  
The only hiccup was with a few Sager drivers, but that has nothing to do with powernotebooks. The drivers all worked fine. The XP install required a bit of tweaking, but nothing that took more than one phone call to Sager, the provided bootable CD, and 2 minutes. Overall, the service and product have proven better than expected.  

Flat out best customer service ever. Not enough can be said about Powernotebook's staff and professionalism. Not only is their staff great but my Sager 5797 is awesome too. I ordered my 5797 April 21 and received it on time, as expected on, May 14. My representative was Donald and he is quite the helper. There was one case in particular I was concerned about something and he corresponded with me by email well after 1 am. Never have had better service. Please do not buy anywhere else except PowerNoteBooks.com.