Very impressed with the service, speed of shipping, and laptop price at powernotebooks.com. My service rep, Donald, was excellant. Answered all my many questions, helped get my laptop to me in time to meet my work deadline, even followed up to ensure I was happy. Never again will I waste my time or money on a DELL, terrible customer service.  
 
Thank you powernotebooks.com, just gained a loyal customer!

Powernotebooks.com surpassed my expectation of what an on-line computer vendor should be. I was highly satisfied with both the customization options for my computer and the fact that they talked with me over email to make sure that my order was exactly what I wanted. 5/5 for service.

Ecellent system... flawless performance so far...  
painless and very straightforward ordering... and more importantly excellent service from the sales personel... would definitely recommend it and plan on purchasing form them again in the future...

PowerNotebooks was great... first off, they provided custom laptops that had all the features I wanted without nearly the cost of big names like Alienware etc. There was a slight error in shipping that they caught and upgraded the shipping method to make up for. The laptop arrived as ordered and in good condition. Definitely better and more personal customer service then you would get from any of the big name retailers.

Powernotebooks.com has great pricing and customer service. Thank you for making the experience very easy and enjoyable. Powernotebooks.com gets an A+ and I would recommend them to anyone who plans on getting a new laptop.

After a horrid experience with a brand new HP Laptop (with a $2200 price tag) showing up dead on arrival and then a month long battle to simply get my money back. I turned to powernotebooks.com after reading some user posted information on forum.notebookreview.com. After having been burned by HP I was wary to buy online again so I called them directly. The sales staff could not have been more accommodating of all the questions I had pertaining the model I was interested in. After confirming it did indeed have the features I wanted I placed the order and paid extra for delivery as I needed it for college work. I ordered on a Wednesday, it got to me Saturday morning. The machine was well packaged and in pristine condition. For a laptop it performs excellent and meets all my needs. I've had it for about two weeks now and couldn't be happier. As a Computer Information Systems major I had lost a lot of faith in the computer industry after dealing with HP's customer service (or lack thereof) but powernotebooks has affirmed that some companies still know how business is done. I will certainly recommend them to my college classmates and will also recommend to my fellow soldiers in the National Guard. If you are on the fence on a new laptop or wary of internet services, I will attest that you can order from this company with absolute faith.

Everything about the ordering process was quick and easy. Shipping estimate was right on the mark and the computer arrived exactly when expected (even though the parts were originally back ordered). The computer (Sager NP8760) is a beautiful piece of work, well made and intelligently designed. Thank you powernotebooks.com for an easy notebook buying experience.

This review was modified by its author, nreich, on 1/23/10 1:06 AM.

I just receive my 3rd and 4th notebook from PowerNotebooks. My first 2 were purchased 3 and 5 years ago, first for my son at college and then one for me for when I travelled with the military. My son put his through the ringer for 5 years and finally needed a new one and I got my wife one while I was at it. This company is the superlative of every business practice imaginable. I'm a customer for life and once you buy one from them you will be too.

EVERYONE SHOULD READ THIS REVIEW CAREFULLY.  
I cannot in good conscience write a glowing review for PowerNotebook in light of the situation with my last purchase of a $4,000 Sager NP-9280. I will not be buying any more notebooks from them in the future. Just before ordering on December 23, 2009 I asked the owner if it was possible the Sager prices would be lowered again shortly after the first of the new year. He replied that there would be no changes on this model in the near future (his words). So I ordered the unit then, even though much earlier I told him in an email that I would wait until 2010 to order, indicating my intention to wait. When it was delivered on January 15, 2010 – I noticed that Sager and Powernotebooks lowered the prices on the one I order by over $290. I pointed out to the owner that this price reduction occurred three weeks after he assured me that no price changes would occur in the near future. He replied in an email: “Unfortunately Sager never tells us when they are going to change pricing until the day they do it.” I contend this last answer should have been the one he offered me back on December 23rd before I placed the order based on his misleading prediction of no changes in the near future. I’m out nearly $300 for believing the owner’s statement.  
 
He tried to dodge the bullet by ignoring his failure to take responsibility for his misleading statement in December, and suggested the option that I return the notebook to the factory and re-order another one at the new reduced prices. This is an option offered by the factory, not PowerNotebooks. But this would involve my paying another $40 twice for shipping both ways. But the real point of this issue is simply that I would have waited another month based on my intuition (as I had told him earlier) had the owner stated the truth back in December that a price change was possible, instead of saying that a price change won’t occur in the near future. But then later he offers in his defense that the factory never tells him in advance. Back in December he should indicated he never knew when changes could occur – just as he indicated after the fact, when I confronted him after the notebook was delivered and the price had changed.  
 
I cannot in good conscience trust him again, nor muster the blind confidence I once had in PowerNotebooks prior to experiencing this last (and final) exception to the claim on their website: “Since 1999 We have been Providing Excellent Customer Satisfaction…...” My experience indicates otherwise. I now believe that the credibility and trust belongs to the Sager factory personnel who build these high-performance notebooks with unwavering dedication and consistent quality. I will be buying the next generation Sager D900 (likely sporting the new Intel hexacore) from a different reseller.  

This review was modified by its author, machbusterhawx, on 2/4/10 12:07 PM.

I would give PowerPro a five star rating for the ordering / buying process alone, but what really impressed me (and I mean this - truely impressed) was their handling of a minor problem I had with my laptop.  
To be accurate, it wasn't even a problem but rather the lack of a firmware feature that would come in handy for me. After figuring out that MSI (manufacturer of the barebone system my order was based on) would have to be involved I more or less expected that this would be the end of it and I just would have to wait and hope that MSI would include what I wanted in some future firmware version. Had they handled it that way it would have not diminished my customer satisfaction.  
 
The way the PowerPro support team pushed the issue with MSI went way, way beyond what should reasonable be expected of vendor support. My computer now has the feature I wanted and I am left with a deep satisfaction about having bought from a company that really cares about their customers and their products.  
 
This review might seem a bit too glowing, but the fact is that I would have never been able to resolve this without the initiative of PowerPro.  
 
So a double thumbs up to them!

I was in the market for a new powerful laptop to use move for Web development rather than gaming. I was very interested in having a laptop custom built in order to be optimized so it could be a screamer for my projects. I spoke with the rep at powernotebooks.com and was very happy with the service they provided. He specked the perfect machine out and I purchased it right over the phone. I have been using this machine since June and love it. I am almost certain I will be coming back to powernotebooks for future machines.

I recently received my new NP7650 laptop, and I'm really impressed with the purchase planning process, the feedback support, and the final quality of the device!!! Based upon a recommendation by my much more tech literate son (who got a very high end gaming machine from PowerNotebooks.com last year), I easily set up a customized order that arrived flawlessly in a very few days, ready to run, and with great customer service follow-up throughout the process. I was able to mount excellent and high performance hardware in my unit for well within my planned budget, and avoid the cheap and failure prone "typical" innards of a routine "consumer" purchase. Based upon recommendations, that was very important, and differentiated this equipment! I'd certainly recommend looking into the PowerNotebooks.com product menu and taking some time to discuss your real long term component needs. I'm very satisfied with my decisions, and would indeed shop via them again for other equipment without hesitation !!  
Chuck

I recently purchased my fifth laptop from PowerNotebooks.com and once again their website and personal service were excellent. Over time I have purchased additional equipment from them and gone back to discuss warranty repairs and have had nothing but superior service, provided with an accommodating attitude by a knowledgeable staff. I haven't got the time to waste looking for laptops anywhere else.

My first laptop several years ago in the 1990's was a Sager. I always remembered that thing was bullet proof and never died. My son now 19 started researching computers, and after several weeks of research announced he had decided on a Sager Notebook. He said this is the best laptop available, with the best components, at the best price. I laughed when I saw it was a Sager, and said that is good brand.  
 
Don was our salesperson was very helpful and answered all of our questions, from beginning to end, and on Christmas morning my son was a very happy boy. He has had a steady stream of friends coming and saying that thing is fast! Sager will be getting some more business from this household.  
 
Not only would I recommend Sager and Powernotebooks.com, I would have a hard time justifying getting any other brand.

Powernotebooks.com was very helpful and communicative through the entire order process. Once I ordered they requested I call them which I thought was kind of odd, but after talking to them I understood why. They went through the specifications on the laptop I was ordering to make sure I was getting exactly what I wanted, and it was very much appreciated. After placing the order, it got held up in customs, and they were nice enough to send me and email letting me know about this to keep me informed. All in all a very pleasant experience. I heard of them from a friend, and I would without hesitation suggest them to any of my friends who are intended to buy a laptop.