We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • PowerNotebooks. PowerNotebooks.com Elite Status
    • Address: 2259 Meadowlark Bldg 2PO Box 938Genoa, NV 89411
    • Contact: Support@PowerNotebooks.com
    • Phone: Toll Free 877-711-1777
    • Customer Support: Support tab on website
    • Business Hours: Sales and Admin - 9:00 AM - 6:00 PM Monday-Friday Pacific Time.Service - 24/7 - 364
    • Fax: 775-773-1777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.29/10 8.29/10
    Chance of future purchase: Rating 9.49/10 9.49/10
    Shipping & packaging: Rating 9.58/10 9.58/10
    Customer service: Rating 9.81/10 9.81/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,258 Customer Reviews

Rating 10/10
5/5

"My daughter is studying Digital Animation in college and needed a pretty powerful machine. I was referred to PowerNotebooks.com by a good friend and I have to say it was the right choice.

A tremendous thanks to Donald our sales adviser for his help, guidance, and advice through the entire process, especially with an huge unexpected issue that came up. First, the equipment needed for our build was late getting shipped to them and then when it did arrive it was discovered that the laptop we ordered could not be configured with 32gb of RAM due to a change to the motherboard by the manufacturer. This was evidently unknown to PowerNotebooks.com. Donald called me personally and apologized. He then advised me on another laptop that could be configured just how we wanted and it came with an even better graphics card than the original laptop we had ordered. Still at the same price we had already paid. What made me nervous was that my daughter was leaving for college in a few days and we needed it delivered before she left. We had paid for the 2-5 day rush with free ground shipping. Donald and the staff got it built and then overnight shipped it to make sure it was delivered as promised. For no extra charge.

The personal service and effort Donald put in to make sure we got the best product at the best price, all while making sure to honor the commitment to have it shipped and delivered when promised was greatly appreciated. This purchase was a big investment for us and for my daughter and one that hopefully will serve her well throughout her college years and beyond.

It was truly a pleasure doing business with PowerNotebooks.com and I would highly recommend them to anyone.
"


Rating 8/10
4/5

"Laptops my family has purchased have always been amazing. They come on time and in great shap. doesnt even look as if someone had handled it or opened it up to change its guts.
4 star is due to last purchase. Product took around a month to reach me. The wait wasnt an issue. obv. im ok waiting for my custom laptop, however the lack of communication, and mr having to constantly check up was the biggest issue. lot of money to hear nothing until asked a question. If improve communications, an email start of every week if its late for update kinda thing, I would put a 5 star.
"


Rating 6/10
3/5

"I recently purchased my third laptop from Powernotebooks. All three have been laptops for my children for college. My oldest is a graduated film producer, my son an engineering student and avid gamer and my youngest just got the MSI GS 60 Ghost Pro. She games a bit but mostly is just a hard working student.

As always the order process was easy. I knew what I wanted and the sales people suggested some minor tweaks which were good ideas.
Build time 10 business days.
Arrived in excellent shape, exactly as ordered.
My daughter wanted windows 7 Pro instead of 8, which was standard and I paid over $100 extra for that. Other than an SSD upgrade, it was pretty much as listed on their website. pricy, but really nice quality all-aluminum casing and nothing extra added except the MSI software, drivers and SteeleSeries software for the keyboard. overall about $2000.

Now the fun started......
Windows 7 was not updated, not even a little bit excepting the inclusion of SP1 on the OEM disc.
There were over 250 updates that loaded over the next 48 hours. Unfortunately, if you even half way want to consider Windows 10 (free upgrade for a year) you need to update fully.

Next, none of the software worked. Now we didn't want any added things, but to make the laptop function fully, you need certain software (MSI exclusives such as the system monitor and SteeleSeries for the keyboard).
Nothing worked, neither before or after all the windows updates.

Now, Powernotebooks has very good customer service.
I contacted them by email and we worked through the problems.
Eventually I had to uninstall and reinstall the proper software obtained from the MSI site.
I tried using in particular the SteeleSeries driver from their website first and it did not work.
Apparently MSI modifies some of the software to work with their laptops.

Now, I give cudos to the customer service. Problem solved pretty much. I did have to do some research of my own on line to understand the nuiances of the laptop software, but it was quality learning that was helpful.

My biggest concerns are the following:
The laptop left their business without being up to date on the OS.
The laptop left their business dysfunctional as it applies to software particular to the function of the machine.

Those QA issues are unacceptable. Especially when you are asked to pay extra for the OS version (now 2 generations old).
My daughter is not a software engineer. Sure she has grown up using a computer, but she should not be expected to know how to troubleshoot.
The product should be 100% ready on arrival. Anything else is just not acceptable and is why one pays the premium price.
Powernotebooks explanation: our customers are primarily "power users" and want to do those things individually, to their liking.
I think not.
Sending out an incomplete product is unacceptable.
I like the laptop, it is very well constructed and finally works like it should. But I could have purchased the same thing from newegg.

Update 26 August: Powernotebooks has contacted me and we have discussed the issues with this particular order.


"


Rating 10/10
5/5

"I recently contacted PowerNotebooks.com for help with choosing and purchasing a new notebook. I reached Donald, one of their associates. I explained that I was looking for a powerful machine, that could handle occasional gaming, photo editing, and something that was future proof. I already had several machines in mind, but Donald helped make the decision very simple. Just FYI, I am electronically savy but by no means a computer guru. He dove into CPU's, GPU's, the different connections and interfaces. He explained why some are replaceable and how others aren't and the Pros and Cons of both as upgrading was important to me. We also got into HHD's, SSD's, and internal vs external optical drives - comparisons, speeds (writing/reading), connections; USB 2.0 vs 3.0 vs internal. He gave me stats and real performance comparisons, everything I could have found online in a day's worth of research all in a matter of an hour. Yup, he spent an hour on the phone with me going into more detail than anyone would ever ask for. Now that's customer service! He also explained how to properly use my SSD for the OS and other programs and the HHD for storage, as well as touching on the different displays available, viewing angles, picture quality, etc. I ended up choosing the MSI GE 62 Apache Pro 055 and I'm very happy with my purchase. PowerNotebooks offers a cash discount that is relatively simple to complete that saved me approx $50 on the full purchase. They even offered me a code for an older title game since I wasn't intetested in Batman Arkham Knight. I was so pleased with PowerNotebooks I elected to give them my business and wait two weeks to receive my purchase even though my local PC shop had these in stock and available. Plus, I knew I was getting a machine directly from MSI versus one sitting on a shelf in a warehouse for an extended time.

My only complaint is that the notebook I bought was reduced in price $100 before I even received mine and the only way for me to get the discount was to return mine and reorder another. I would have deducted 1 star for this but after contacting PowerNotebooks I learned that they paid the full price as well and that the reduction came from MSI and not the vender. However, I do urge vendors to be transparent about any known future price drops with their customers as I would have gladly waited for the discount.

To summarize:

Customer Sevice: 5+stars

Ease of Navigating Website and Completing Purchase: 5 stars

Ease of Completing Cash Discount Through Bank of America Online Wire Transfer:
3 stars (checks are not excepted, but money orders would be a nice option, the wire transfer option does take a few days to complete)

Turnaround Time: 3 stars (10-14 business days)

Price: 5 stars (best I could find)

Overall Satisfaction: 4 stars

I gave 5 stars in review as I didn't feel that the 3 stars had an impact on my overall experience with PowerNotebooks.
"


Rating 10/10
5/5

"I thought it would be difficult to post a review right after purchase because of the emotions you get when you open the box. It has been a couple of months since I have purchased my computer, and my emotions haven't wavered since that beautiful moment. My computer is amazing, but I expected that with a custom built laptop. Playing games from 10 years ago is a completely new experience, but again I expected that with a custom built laptop. What I didn't expect was the customer service. That was a selling point to me. Donald, the Sales Associate, I owe a debt of gratitude. I am not in the "know" with computer technology. Now, that fact right there is enough for most salesman to rub their hands to gether with the evil smile on their face as they are about to prey on a new one. He was on the phone with me for more than 2 hours. This guy right off the bat explained to me how people buy "testosterone" driven custom laptops. Meaning that people are adding on the moon, but in their computing experience would never use the moon. He then explained every add on and technology, and how each add on and technology are used in real situations. This gave me a crystal clear idea of the type of computer I needed to build. When all was said and done I had built one heck of laptop, but with Donald's thoroughness I saved about $1500 dollars of unnecessary add ons. I was in complete shock at how Power Notebooks wanted me to know what I was buying, and I was even more impressed that they wanted me to save money. Literally that's how Donald sold me my computer. I am forever grateful and thank you Power Notebooks for being so amazing."


Rating 10/10
5/5

"The people at PowerNotebooks.com were great to deal with. Donald answered all of my questions and was very helpful during the whole process. My machine was built exactly like we agreed upon and ran smoothly right out of the box. Highly recommend these guys!"


Rating 10/10
5/5

"























































































































































































































































































































































































































This is the second laptop that I have bought from PowerNotebooks. I bought a 17" in 2009 just as W7 hit the market. It is still in use and my daily workhorse. My recent purchase is a 15" that I use when traveling. I am very impressed with this machine. It is fast and powerful. I returned to PowerNotebooks (PN) as I was pleased with my experience as well as the product in 2009. They take the time to determine what one does with a machine (needs) and then assists to tailor a machine to those needs. I have not had to use support to date on either machine so cannot speak to that but on the other hand it does say a lot about the quality of the machines. Clearly after purchasing the 15" the 17" is quite slow and does not have the power. So I suspect that I will be back to look at a replacement for my workhorse in the near future.


















"


Rating 10/10
5/5

"This is my first purchase from PNB. The whole experience was very pleasant. Of course the new toy factor always makes things seem slow. Don and the staff was super patience when I changed my specs (3 times!). Will definitely choose PNB for my next workstation / gaming notebook"


Rating 10/10
5/5

"Overall, I am very pleased with the built-to-order laptop I bought from PowerNotebooks, and I am definitely satisfied with the service I received. The sales representatives I spoke to were friendly and responded promptly when changes had to be made. The order arrived on time and everything worked like a charm. I chose to order from PowerNotebooks because I needed a high-end laptop (for gaming and computation-intensive research) capable of meeting some fairly specific requirements, and Power Notebooks had a great deal on Sager machines. I'm happy I made that decision and I would gladly recommended the company."


Rating 10/10
5/5

"I heard from PowerNotebooks through a friend that had bought a notebook from them a while back. He kept telling me about how good a costumer service they had, and i got the chance to experience that first hand. I had originally ordered an msi ge62 apache laptop. However after i had placed the order msi decided to cancel the production of that laptop and cancelled the last shipment. They immediately contacted me and suggested a complete refund or to discuss buying another model. I called them and agreed on buying another model which turned out to be a tad more expensive (around 40$) but they chose to ignore the difference due to the delay and the issue i encountered. I just received my pc and i am more than satisfied with what i got. And i appreciate the professionalism powernotebooks showed in dealing with the situation. And for that i think they deserve another 5 stars. So thanks powernotebooks and a special shout-out to Donald Stratton who was the one who helped me chose an alternative notebook. Thanks guys you're the best ! "


Rating 10/10
5/5

"I am very pleased with my purchase. I bought a Sager NP8278-S. I recommend powernotebooks.com

In the future I know where to buy all my laptops from. Great job!
"


Rating 10/10
5/5

"My decision to buy my new laptop from Powernotebooks was based on the many reviews and forum posts about their excellent customer service. They have a very knowledgable and polite staff, and it really makes the whole process a lot easier. But don't take my focus on their customer service to mean that they lacked elsewhere: shipping speeds were good, the prices were lower than anywhere else, and they offer a large number of convenient ways to pay. This is an all-around wonderful company and I will certainly bring any cuter business I have to them. "


Rating 10/10
5/5

"I have been purchasing PC's for the architecture and design industry for over 25 years. and I have always stayed close to the big brand names.

After having issues with performance, overheating, and longevity in my last two batches of big brand machines in our 3D rendering department, someone recommended PowerNotebooks.

While I was reluctant to go away from big brand, I trusted the person who recommended PowerNotebooks. Upon calling and speaking with them, it was clear they knew exactly what they were doing, and they were capable of building a high performance mobile workstation that would meet my needs better than anything I could find from big brands.

I took a bit of a risk bringing this to the executives at the board meeting, as their website has a flashy/gamer feel to it, but PowerNotebooks was highly professional, accommodated our requests, and we were able to get a batch purchased.

I have had the machines in house for 3 months now, and I have not has a single hardware failure of any kind. The number of support tickets regarding hardware issues in the rendering department fell from around 10 a week to 0. Reduced downtime and fantastic performance has productivity way up.

Great vendor, great machines, happy designers, happy IT department, happy management. I am a very satisfied customer of PowerNotebooks.
"


Rating 10/10
5/5

"Bought an Asus G73 in 2010 and got me though college. That was my first experience with Powernotebook & I was happy with the performance.

Recently I purchased the Sager NP9752 & I'm memorised about the performance, the built quality and the room for upgrading.
"


Rating 10/10
5/5

"I'm really pleased with the ordering process and the laptop. They actually called and reviewed the order to be sure I was picking the correct components and I changed the configuration based on the recommendations and got a faster laptop for the same price. The laptop shipped when they said it would and arrived very well packed. Runs very fast."


Ratings Calculation Change


Share PowerNotebooks.com's store rating

PowerNotebooks.com is a Merchant Member! Learn more

PowerNotebooks.com is a merchant member
PowerNotebooks.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,702 merchant members.