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Stores > Portable One, Inc.

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  • Portable One, I Portable One, Inc. Elite Status
    • Address: 5627 Stoneridge Drive, Suite 314 Pleasanton, CA 94588
    • Contact: support@portableone.com
    • Phone: 800-650-4006
    • Customer Support: 925-924-0558
    • Business Hours: 8AM - 5PM (PST) MON-FRI
    • Fax: 925-924-0564

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.07/10 7.07/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

402 Customer Reviews

Rating 10/10
5/5
2016-08-24

Competent and curteous

"I had a wonderful experience shopping here for a Surface Book laptop. This is not a huge department store, and there is a very familiar atmosphere you just don't get somewhere else. The person who helped me was very professional and smart, and i'm very happy with my purchase!

"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-20

Excellent service

"IPAD Pro 9.7 received in brand new packaging. Price was lower at Portable One than the Apple site, for the same product. Sent by Fed Ex with need for a signature upon a fast delivery. I would buy from them again."


Rating 10/10
5/5
2016-08-17

A very good experience

"I have brought in my older Asus laptop after seeing a promotion on their website some time ago about a trade-in program, to see if i could get a new one. My older one was still in pretty good conditions (i take care of my things), and i was able to get a little bit towards my new laptop, which i didn't expect, as i purchased my old one almost six years ago with Windows 7 on it.

The person who helped me was very easy to talk to, and talked me through the whole process. Very happy with the whole experience!
"


Rating 10/10
5/5
2016-08-11

Fast, Efficient, and Excellent Service

"Very impressed with the repair service I received from Portable One. I took a Toshiba All-In-One computer to them that was having display issues and they repaired it within a couple of days. The specific unit I brought them is no longer made, so I was worried about whether or not they would be able to source the parts, but they had no problem doing so and even provided me with the old (malfunctioning) part. I had previously sent this unit to Toshiba for a repair, and they charged me over $100 for diagnostics, without actually performing a repair. (they claim they couldn't find a problem) The unit is functioning perfectly since sending it to Portable One, and the process was fast, easy, and thorough. I'll be sending more business their way."


Rating 10/10
5/5
2016-08-10

very professional!

"From the time i placed the order, to when i was able to pick up my new Portege Z10, i felt very much at ease with the entire process, and everything went smoothly."


Rating 10/10
5/5
2016-08-03

Best price

"I found the best price of the AppleCare on this website, and they shipped it fast. I returned to the website to buy another applecare for the new macbook that I bought. I like their service. "

This review was modified by bbkebr on August 03 2016 08:17:04 PM
Rep reply posted Aug-04-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks for taking the time to recognize us bbkebr! We greatly appreciate your business and look forward to hearing from you again soon! - PortableOne.com”


Rating 10/10
5/5
2016-08-03

Beats any Apple store i've been to

"Apple's own stores don't hold a candle. I've been to some of the locations around my area here in the East Bay, but it wasn't until i came here that i found the kind of service i have been looking for. The person who helped me this morning (sorry can't remember your name), was very professional and patient, and ultimately i was very happy with my how smoothly my experience went. I will be back again!"


Rating 10/10
5/5
2016-07-27

Best place to shop for a laptop

"It's refreshing to walk into a store where the employees actually know something about the products they sell. This was definitely the case with P1. The staff was also very approachable and friendly, which helps when having to make a decision about a big purchase like a new laptop."


Rating 10/10
5/5
2016-07-21

Good store Portableone

"I have bought many times in portableone, I am very happy with Portableone, the store keeps you update about your order and give you a tracking number. Go head buy with Portableone, it is the best decision you would have done. Thank you, Eduardo"

This review was modified by erubio24 on July 21 2016 11:04:01 AM
Rep reply posted Jul-21-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks Edurado! We really appreciate your continued support!!”


Rating 10/10
5/5
2016-07-20

My new one-stop-shop

"From my experience, this guys do pretty much everything, aside from selling a good selection of Apple products and Windows laptops, they provide excellent support, and can fix most issues without going straight to the manufacturer. By talking with some of the staff at P1 I've learned a lot about extended warranty and what it means to buy it along with a new product, and i have to say it has been a lesson i wish i had been given long time ago. Very helpful staff: if i could give them 10 stars i would!"

Rep reply posted Jul-20-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks Douglas. We're looking forward to seeing you again down the road!”


Rating 10/10
5/5
2016-07-13

First impression has been great!

"I've had a pretty good first experience with P1. I found the staff to be friendly and easy to talk to, and they seem to be very knowledgeable compared to other stores, including department stores.
I'm definitely recommending these guys and will go back again
"

Rep reply posted Jul-20-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks D.T. - we aim to impress with every interaction. Hope you are enjoying the new laptop!”


Rating 10/10
5/5
2016-07-06

Exceptional experience

"My experience with P1 has been excellent so far. Friendly and professional staff at a very convenient location. I ordered by iPad Pro online and picked it up at the store, and the shipping occurred without issues. I'll definitely shop here again!"


Rating 10/10
5/5
2016-06-29

Couldn't be happier!

"Never been a fan of big department stores, so to me P1 is one of those rare one-stop-shops where i can find friendly service, savvy staff, and a great selection of laptops and devices, at reasonable price. After placing the order for my Samsung laptop i had questions about the shipping and was able to get through right away to someone who was able to (patiently) answer all my questions. Thanks guys!"


Rating 10/10
5/5
2016-06-28

A Great First Experience

"I ordered a MacBook Pro for my niece which she needed for advanced animation studies at University. Protableone had the best selection AND customization I could find. AND, they allowed me to use Paypal, which was important to me in this instance.

The service was really very fast. I ordered late in the day, and it was shipped the next day. I only purchased the lowest, paid-for delivery, and the order showed up as expected in a couple of business days.

The products I ordered were new and in great condition.
"

This review was modified by david_fl on June 28 2016 06:04:22 AM

Rating 10/10
5/5
2016-06-22

hands down best customer support

"By far, best service i've had in years, from ordering to shipping. I hardly ever have to wait to speak to someone on the phone, and email support is quick and efficient. If i could give 10 stars i would!"

This review was modified by KarlMendoza on June 24 2016 06:58:19 AM

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Portable One, Inc. is a merchant member
Portable One, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,513 merchant members.