We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Portable One, Inc.

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Portable One, I Portable One, Inc. Elite Status
    • Address: 5627 Stoneridge Drive, Suite 314 Pleasanton, CA 94588
    • Contact: support@portableone.com
    • Phone: 800-650-4006
    • Customer Support: 925-924-0558
    • Business Hours: 8AM - 5PM (PST) MON-FRI
    • Fax: 925-924-0564

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.11/10 7.11/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

394 Customer Reviews

Rating 10/10
5/5
2016-07-21

Good store Portableone

"I have bought many times in portableone, I am very happy with Portableone, the store keeps you update about your order and give you a tracking number. Go head buy with Portableone, it is the best decision you would have done. Thank you, Eduardo"

This review was modified by erubio24 on July 21 2016 11:04:01 AM
Rep reply posted Jul-21-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks Edurado! We really appreciate your continued support!!”


Rating 10/10
5/5
2016-07-20

My new one-stop-shop

"From my experience, this guys do pretty much everything, aside from selling a good selection of Apple products and Windows laptops, they provide excellent support, and can fix most issues without going straight to the manufacturer. By talking with some of the staff at P1 I've learned a lot about extended warranty and what it means to buy it along with a new product, and i have to say it has been a lesson i wish i had been given long time ago. Very helpful staff: if i could give them 10 stars i would!"

Rep reply posted Jul-20-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks Douglas. We're looking forward to seeing you again down the road!”


Rating 10/10
5/5
2016-07-13

First impression has been great!

"I've had a pretty good first experience with P1. I found the staff to be friendly and easy to talk to, and they seem to be very knowledgeable compared to other stores, including department stores.
I'm definitely recommending these guys and will go back again
"

Rep reply posted Jul-20-2016

A rep from Portable One, Inc., P1Scott, has responded

“Thanks D.T. - we aim to impress with every interaction. Hope you are enjoying the new laptop!”


Rating 10/10
5/5
2016-07-06

Exceptional experience

"My experience with P1 has been excellent so far. Friendly and professional staff at a very convenient location. I ordered by iPad Pro online and picked it up at the store, and the shipping occurred without issues. I'll definitely shop here again!"


Rating 10/10
5/5
2016-06-29

Couldn't be happier!

"Never been a fan of big department stores, so to me P1 is one of those rare one-stop-shops where i can find friendly service, savvy staff, and a great selection of laptops and devices, at reasonable price. After placing the order for my Samsung laptop i had questions about the shipping and was able to get through right away to someone who was able to (patiently) answer all my questions. Thanks guys!"


Rating 10/10
5/5
2016-06-28

A Great First Experience

"I ordered a MacBook Pro for my niece which she needed for advanced animation studies at University. Protableone had the best selection AND customization I could find. AND, they allowed me to use Paypal, which was important to me in this instance.

The service was really very fast. I ordered late in the day, and it was shipped the next day. I only purchased the lowest, paid-for delivery, and the order showed up as expected in a couple of business days.

The products I ordered were new and in great condition.
"

This review was modified by david_fl on June 28 2016 06:04:22 AM

Rating 10/10
5/5
2016-06-22

hands down best customer support

"By far, best service i've had in years, from ordering to shipping. I hardly ever have to wait to speak to someone on the phone, and email support is quick and efficient. If i could give 10 stars i would!"

This review was modified by KarlMendoza on June 24 2016 06:58:19 AM

Rating 10/10
5/5
2016-06-15

These guys are the best!

"This is my second purchase at P1, i got a 21inch iMac Retina 4K and from order to shipping, these guys really know how to treat their customers! Excellent service and prompt support by phone and email. I'll definitely shop there again!"


Rating 10/10
5/5
2016-06-14

Very fast service

"Very fast order process and shipping. Definitely Portable One is a reliable company to do business."

This review was modified by plamen7 on June 17 2016 03:28:43 PM

Rating 10/10
5/5
2016-06-08

Great service, fast shipping

"Great shopping experience. These guys don't sell just Apple products, they have lots of pretty high-end Windows PCs as well and the staff is pretty savvy and easy to talk to.
I got an Asus Zen Pro at a fair price and extended warranty. Thanks guys!
"


Rating 10/10
5/5
2016-05-27

Speedy shipping, friendly service

"The staff is friendly and knowledgeable, and the shipping was pretty fast compared to a department store. I ordered an Ideapad Windows tablet, and i was able to get it reasonably fast."


Rating 10/10
5/5
2016-05-19

Shopping local pays off

"I placed an order for a Vaio Z Canvas on their site and went to pick it up at the store, the whole experience was very easy and pleasant. The staff at P1 was very on the ball and ready to answer all of my questions. I'll definitely go back here again!"


Rating 10/10
5/5
2016-05-04

Love these guys!

"Went in looking to buy a 9.7 inch iPad Pro in Rose Gold and i was happy to find that they has quite a few in stock. The shopping experience was super easy. The person who helped me was the actual owner of the store and seemed very competent and able to answer all my questions"


Rating 10/10
5/5
2016-04-10

Great place to shop Apple!

"Independently owned stores like this one are hard to find, especially when expecting great customer service and stock.

I walked in Friday, looking for a Gold iPad Pro 9.7 inch, and not only they had plenty in stock, they also had a variety if storage sizes to pick from.

The person who helped me was very courteous and able to answer all my questions, and my shopping experience was great!
"


Rating 10/10
5/5
2016-03-30

A fantastic buying experience from PortableOne!

"I bought a Macbook 12" laptop from PortableOne through eBay. The price was great. I wanted to pick it up locally since they were local and they were happy to generate an invoice for local pickup. Upon realizing that they will have to ship this item to their store in LA to my local store, I asked if they could ship it to my home directly. They agreed and waived off the shipping charges! I think that was a great gesture. Really happy to know that companies still provide such level of customer service!

I also noticed that the mac was brand new and without damage as advertised. Overall, a very pleasant transaction and looking forward to shopping with them again.
"


Ratings Calculation Change
Learn about Our Reviews

Share Portable One, Inc.'s store rating

Portable One, Inc. is a Merchant Member! Learn more

Portable One, Inc. is a merchant member
Portable One, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,536 merchant members.