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Stores > Portable One, Inc.

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  • Portable One, I Portable One, Inc. Elite Status
    • Address: 672 West 11th Street Suite 228 Tracy, CA
    • Contact: support@portableone.com
    • Phone: 800-650-4006
    • Customer Support: 925-924-0558
    • Business Hours: 8AM - 5PM (PST) MON-FRI
    • Fax: 925-924-0564

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.64/10 6.64/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

417 Customer Reviews

Rating 10/10

Above and beyond

"From ordering to pickup, my experience has been extremely positive. Expert staff, and a solid understanding on how to treat customers. "

Rating 10/10

Couldn't be happier!

"The staff at P1 really came through for me. I really love the look of the new MacBook but had no idea if it would be worth it to wait for the Touch Bar version of get the 13 inch currently in stock. I did try the 13 inch with the physical keys at an Apple store, but decided to check P1 as well since they are closer to me and local. Turns out they have a much better handle on customer service than any other store i've been to, and they were able to show me specs and side-by-side comparisons with other laptops as well. I'm definitely referring this store to everyone i know!"

Rating 10/10

macbook pro

The first site to buy a MacBook and special characters experience have arrived as expected

This review was modified by hmto111 on November 15 2016 10:07:37 AM

Rating 10/10

Once again a satisfied customer

"It's good to know i can count on a local business for my tech purchases. P1 has been around forever and i couldn't think of a better place with a more helpful staff, also when i need help with Apple products."

Rating 10/10

Excellent trade-in program

"I walked in last week to get a sense of how much i could get towards an iPad Mini, in exchange for a four-year old Dell laptop. After a bit of research i realized i couldn't find a better deal than here, at least for my particular model. The whole process was pretty transparent and i was able to get quite a bit of information about the value of used electronics from the helpful staff. A very welcoming experience."

Rating 10/10

Excellent tech support response

"I brought in my Asus laptop for a memory and storage upgrade, after attempting to do it myself unsuccessfully. The tech support staff at P1 took care of replacing my aging HDD with a brand new 1TB SSD, as well as transferring all my file and operating system. Now my laptop runs twice as fast! I'll definitely be back here again!"

Rating 10/10

Awesome people

"I moved back to California after several years in the East Coast, and remember these guys from way back when their store was still in Morgan Hill. New owner, new people, new location but the service is still great and reliable."

Rating 10/10

A company to count on

"Found Portable One, Inc. couple months ago when everyone was out of the Appl cable... not Portable One, Inc. - in stock and ready to ship. Big help and I no longer go to those other sites. Portable One is a company I can count on."

This review was modified by TCC-UCC-FW on October 13 2016 09:53:26 AM

Rating 10/10

just a great place to shop

"I purchased my first MS Surface Pro 4 here and i have to say i was impressed by the friendly customer service, and savvy staff. One of the best places to shop for electronics here in the East Bay."

Rating 10/10

Top-notch customer service

"I had a very good experience here. I just purchased an MSI Prestige laptop, and asked the store if it were possible to replace the HDD that comes with the laptop, with a 1TB SSD after purchase, and was told it wasn't a problem. I was able to pick up my new laptop the next morning with a brand new SSD and Windows 10 installed, and was able to get an external enclosure for the 1TB HDD.

Great job guys!

Rating 10/10

Great first impression

"I ordered a smart cover for my iPad Air through their website and picked it up at their store. I can't remember the name of the person who helped me (not good with names), but i was very impressed by how professional he was. I had some questions about some of the devices they had on display, and it was refreshing not to be harassed into purchasing stuff i don't need, like it happens at department stores. This store deserves many future visits. I highly recommend it."

Rating 10/10

top notch support

"I went to pick up my new Chromebook, and thought i'd bring in my older MacBook Pro as well, to replace the hard drive with a solid state drive. The tech i spoke to at P1 was very helpful and i was able to bring my Mac and get everything done in less time than it would have taken if i took my Mac to a nearby Apple store, and with no guarantee that all my data would be backed up.

Needless to say, I'm typing this review from my MacBook Pro with a brand new SSD!

Rating 10/10

Very satisfied

"I've been a customer for a few years, up to my third and latest MacBook now. I recently decided to give the 12 inch Retina a try and i was lucky enough to find one in stock at P1 where Scott, the owner, gave me a good overview of this laptop, and recommended a number of accessories. The staff is always very professional and friendly, and never pushy. I'll definitely keep shopping here!"

Rating 10/10

Great service, prompt response as always

"I recently ordered an MSI gaming PC from the website, and it was definitely a painless experience compared to what I'm used to. I also called in about an unrelated issue with my older MacBook Air, and wasn't really sure about the extent of support i could get without Apple Care. Fortunately it turned out to be nothing that couldn't be fixed with a system restore, and the staff at P1 helped me within a very reasonable amount of time."

Rating 10/10

outstanding customer service

"As a long time customer i hardly ever had anything to complain about when it comes to customer service. These guys are excellent, local and ready to provide outstanding support. "

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Portable One, Inc. is a merchant member
Portable One, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,607 merchant members.