1/5

posted May-03-2012

"This order was placed on April 12, and we haven't received it yet???"

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1/5

posted Apr-30-2012

"Ordered 10 EZ Patch 23 from them today online...received confirmation right away. Paid for Fedex Standard Overnight. Called a few minutes ago when I did not receive a Fedex Number. 5 were backordered and they input manually....the person who did the input mistakenly put Fedex ground. We cannot use these after tomorrow and will not be at the shipping address when they are delivered. Customer service is terrible. I asked for the order to be cancelled and was told they cannot do it...I will have to refuse shipment. Customer service supervisor (if she was one) would not give out her last name....very rude and unhelpful. Lauren should probably not be in a
supervisory role.

In reply to the response below....According to an email and 1 customer service rep and Lauren the shipment was not arriving today due to someone on your end incorrectly inputting the shipping information. We would have been happy with 5 arriving today, but I was told there was no way to change the shipment....so what is the real story???"

This review was modified by lvtotrvl on May 01 2012 07:22:03 AM

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2/5

posted Apr-19-2012

"I read other poolcenter.com customer reviews, which was why I felt comfortable ordering from them. Placed an order for above ground frame pool on 3/25, paying via paypal. Funds (over $800) were debited from our account the following day. Waited 2 weeks, and then decided to email for a status update, since we we had not heard anything further regarding the order other than the initial order confirmation email. Received a response the next day that our item was on back order and would not be received by them from the manufacturer until week of 5/1. Severely disappointed that we received no information from them either when placing the order, or shortly thereafter, that the item was not in stock. In fact, had I not emailed I am not sure how forthcoming they would have been regarding the delay. Having already waited 2 weeks, we decided against canceling our order and purchasing elsewhere as we would probably not receive it until May anyway. I would have appreciated better/more timely communication from them – providing me the option of either canceling my order and receiving a prompt refund, or securing my agreement to wait a month and a half to finally receive the item."

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5/5

posted Mar-11-2012

"Excellent customer service"

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5/5

posted Feb-25-2012

"I just wanted to say how pleased I was with poolcenter.com. There isn't much to say (it's a website that sells pool equipment!), but I'm just pleased with the fact that when I ordered, my item arrived quickly and in perfect condition, and I haven't had encountered any problems at all. A good site, with a wide selection of supplies and good customer service. Very pleased overall."

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5/5

posted Feb-02-2012

"I ordered a new pool pump from poolcenter.com. A couple reasons I ordered from these guys:
1. Fast shipping. They had my order shipped the same day
2. Good prices. I saved about 15-20% over what the other places wanted to charge for the same equipment.
3. Friendly customer support. I contacted customer support to make sure they had what I wanted in stock and to check delivery times and the person I worked with was able to answer my questions quickly, politely, and was very helpful.

Overall, very good company to order from and will use them again in the future for what I need to keep my pool running in tip-top shape."

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5/5

posted Nov-13-2011

"After initially not receiving my complete order or a status update, a representative emailed me, taking a personal interest in my situation. Within a week, I had the missing portion of my shipment. I was truly surprised and very impressed with their level of customer service. You don't get that nowdays. No hassle, no fuss. They simply wanted to make it right, and they did - IMMEDIATELY.

I've ordered from Poolcenter.com before, and I will not hesitate ordering from them again."

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4/5

posted Oct-31-2011

"There was an initial problem with the order, but it was corrected quickly. There is some confusion between the sales department and their fulfillment center.

When the merchandise did arrrive, it was fine and a good value at the price."

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5/5

posted Oct-24-2011

"I recently ordered 8 tubes of Pool Sealant. When I received the ordered I found that 2 of the tubes were broken and leaking because of improper packaging during the shipment. I contacted PoolCenter and explained the situation, hoping they would fix the issue. They appologized for the incident and shipped replacements for the 2 damaged tubes the day I reported the problem.

There can be problems with any order you place on-line. However, I am very pleased with their response and Customer Service to make sure the issue was corrected. I have shopped here before and I will continue to shop with PoolCenter!

Thanks!!!!"

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5/5

posted Oct-05-2011

"Great ! Easy ordering , quick delivery . I will probably order again.

Justin Stearns"

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