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"Poor service Ordered an in-stock item on Wednesday with promise to ship next day. By Saturday it has still not shipped."
"I bought the Pentair Creepy Crawler. It worked fine for me and got everywhere in my 15x30 pool. I had a little bit of an issue with Pentair itself over the rebate and without my asking PoolSupplyWorld took it upon themselves to resolve the situation. Now that's impressive."
"On 10/27/13 I ordered a swimming pool pump and was advised delivery would be on 10/31/13which. As of 10/30 the pump had not shipped and NO ONE could tell me when it would ship! I cancelled the order and it took another SEVEN (7) days for them to credit my CC account."
"Pool Supply World proved themselves to be very helpful and accommodating with a power supply issue I had. They stepped in too help me determine what the problem was and how they could help me resolve it. I wholeheartedly recommend them and look forward to future transactions."
"I would really like to commend the unbelievable customer service that I received from Melissa Ramirez. In a nutshell, one of our items needed to be returned and the return was very complicated and unique. Being a $500+ purchase I was extremely concerned about getting my money back. Melissa was incredible. She never got frustrated with the process (again, this was a complex return) and she was pleasant and professional throughout it all. As a result I now recommend Pool Supply World to all my friends. Thank you again Melissa!"
"I was very pleased with the service of Pool Supply World. I was in dire need of the item I ordered and I received it three days in advance of the projected delivery date."
"I recently purchased a pool and other supplies from Pool Supply World. I based my purchase decision on good online reviews and this was my first experience doing business with them. I would like to report that they performed wonderfully! I ordered the pool using the online interface. I received confirmation and shipping status e-mails promptly. Seriously, I couldn't believe how quickly our pool arrived in great condition. Bottom line is this: I'm a happy customer. Buy from Poolsupplyworld.com with confidence! P.S.- If want to talk to someone immediately use the online chat feature."
"Called and spoke to someone at the 800# on 8/9/13. Put on hold for 20 minutes then he promised to call me back and they would meet the competition. Called and spoke to someone at the 800# on 8/9/13. Put on hold for 20 minutes then he promised to call me back and they would meet the competition price on Baracuda R0524800 Direction Control Device, Side B for MX8 and the SIDE A part as well NEVER CALLED ME BACK...WASTED MY TIMEYour Desired Resolution:Should express mail me overnight these 2 parts for $400 all in...the price promised to meet the competition. I wasted 30 min. on the phone walking through the 2 competing websites pricing, then on hold 20 min, then promised a clal back that never happened."
"I recently purchased the CompuPool 3GRC40GH Generic salt generator T-Cell 15 from PoolSupplyWorld. I easily installed the device and proceeded to monitor my AquaRite Goldline measurements. The CompuPool generator showed my salt level to be HI at 4700-4800. I had already had my salt level professionally checked and it was 3800. I followed the online instructions for recalibrating the Aquarite Goldline and there was no change to the HI salt reading. I tried this five times. The CompuPool device will not make chlorine when the salt reading is HI. There is no other adjustment I can make on the Aquarite Goldline. I had not had previous trouble with my system and was replacing a worn out Aquarite T Cell 15. I emailed PoolSupply World and the email response was to call CompuPool direct. I called CompuPool and was sent to a voicemail system. It has now been five days and I have had no response from CompuPool. I let PoolSupply World know by return email and there has been zero followup or response. I have asked to return the device to PoolSupplyWorld and there has been no response back. At this time I would not recommend the CompuPool Generic device and or the customer service of PoolSupplyWorld."
"Received my product promptly and at a reasonable price. 4 month later the product breaks and I am unable to circulate my pool water. Compupool was willing to honor my warrenty but was unsimlithetic to the problems and costs envovled in not cirrculating my water for two weeks, refused to put a "rush order" and would not processes the order with out my credit card and agreement to pay them if I did not return there damaged/unusable product within 10 days. I even offered to pay for shipping defective product back. Leary of giving my credit card out with a preauthorization to pay for a defective product I refused and so was my order. Brianna at Poolsupplyworld.com made a phone call and got my replacement product shipped immediately and with out my credit card or having to return a defective product. She also gave me some tips on keeping my pool water manageable until receiving my product. Thank you Pool Supply World and Brianna for putting customers and service first and for realizing that there customers are not just orders to fill but people to service. Thank you again. you have my business and my confidence.Holley EubankThousand Oaks, CA "
"I made an expensive purchase and was very dissatisfied with the product and with their customer service. I requested an RNA to return the product and got no response. I posted an honest, though negative, product review and it was never posted. Thinking of disputing the charge withe credit card company. Beware. "
"I was ordering an expensive pool light from Pool Supply World through their web site, but when I would place the item into the cart it would jump in price $67.00 more. I contacted customer service and their live chat, but they wouldn't honor their own price listed on their own web site. AFTER I posted a NEGATIVE REVIEW, POOL SUPPLY WORLD called and said they would honor the price, so I placed the order with them. Several days later Pool Supply World called to inform me that they DID'NT EVEN HAVE THE POOL LIGHT IN STOCK and it would be several weeks before they could send one! Talk about dealing with a 3-ring circus..If it was this hard to order an item...I wonder how hard it might be to resolve an issue if there was a problem with one of their products? I DO NOT RECOMMEND ORDERING FROM POOL SUPPLY WORLD...seems one hand doesn't know what the other hand is doing, and one certainly would not know when placing a order...was it REALLY ordered...even when they confirmed it was! TOTALLY DISSATISFIED "
"Not happy at all. Our pool pump died and after doing some research we found the best price (with their coupon) at pool supply world. After placing the order, I received a confirmation email. After a week went by without receiving any info on status (i.e. shipping date) of our order, I phoned customer service and was informed that our pump was backordered and they had just found out that day- a week after our order. We would not receive the pump for another 2 weeks. I canceled the order and my husband purchased the pump locally for $30 more since our pool was now turning green and our kids could not swim in it. I am highly disappointed we were not notified of the backorder sooner and that I had to call to find this out. Very frustrating experience- will not order from them again."
"This s an amazing company with amazing service. I have purchased larger items in the Polaris family but when I could not locate a simple $5.99 template label I emailed customer service. Dylan FOUND IT! And put it on their site for me, emailed easy instructions to purchase.I am truly impressed and rarely do I write a review but this time it is well deserved. "
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