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"BEWARE of the cheap winter pool covers!!! I paid extra for the 8 year cover and it shredded the first winter. Neither PoolDeals, nor do their suppliers, stand behind their covers. I got the run around from both companies. I had plenty of pictures to show the ripping and shredding and they refused to honor the warranty."
"Do not buy from this company.Customer service, instead talking to you screaming and closing the phone in the middle of conversation.Web site is misleading."
"Once again, another solar cover warranty issue with a RayMaxx clear solar cover. Purchased in June of 2013. Product was shipped with no warranty info. When I called to ask for warranty card, I was told not to worry about it that they would take care of any problems. The cover is starting to fall apart on the bubble side after one season. I called customer service for help and was told there is nothing they can do since I do not have the warranty info. "
"As happened to so many others, they completely ignore warranty requests for their pool covers. i bought the most expensive one with 5 year warranty and it disintegrated after just a year. They refer to a warranty contact card that supposedly came with the cover and refuse to provide any help regarding the manufacturer. Repeated attempts to get this information are being completely ignored. I wonder what they would do (or rather not do) in case of more serious customer service requests. DO NOT BUY FROM THEM ALSO CHECK THE NUMEROUS RIPOFF REPORTS ON THIS COMPANY."
"HELP CENTER IS NO HELP WILL NOT SPEND NO MORE MONEY WITH THIS COMPANY DID NOT KEEP INVOICE BECAUSE I NEVER HAD A PROBLEM WITH THIS COMPANY"
"I ordered my new pool liner from pooldeals.com because their website was user friendly and their prices were competitive. I started getting concerned after about 3 days when my order status said it was still pending, and started looking for reviews. I was horrified when I found these reviews and began expecting the worst. To my surprise, that evening the packages were delivered as described. I was very pleased with my experience, especially considering it's the business time of the year for pool supply dealers. I never was able to use the tracking for my packages as they were already at my house before any tracking info was available. Very happy customer! Saved me $1500 by doing it myself."
"We placed an order 6/2/14 (mon) on 6/9/14 (mon) I hadn't received my order or any emails. I contacted pooldeals.com and was told my pooliner was on back order but no one bothered to contact me. I ordered a different liner received it 6/11/14 it was the wrong size after spending about 4 hours on Saturday it didn't fit. I emailed pictures on 6/16 and today 6/18 I still have No liner:(:(:(:("
"I was looking for a in ground liner on line and was very unsure of how to measure my pool. the staff of pool deals walked me through the process very patiently and politely, and when all was said and done I also saved $400 over the nearest competitor quotes. I highly recommend pool deals over any other site I visited."
"Great Customer Service!! I accidentally ordered the incorrect size cover for my pool, upon realizing this I immediately called and my incorrect order was cancelled. After speaking to them on the phone, we got the correct size cover ordered. They were very friendly and helpful with the entire process! We are now enjoying our solar cover and cannot wait for summer!!"
"I can appreciate the fact that Pool Deals works with a variety of manufacturers for their products and that a specific manufacturer might not be listed in a user's order details. I don't have warranty paperwork for a pool cover I purchased a couple years back (my fault entirely and I admit that) so I asked them if they might be able to point me in the right direction since the cover has a fifteen year warranty and barely lasted 3 years before disintegrating. Instead of respectfully telling me that they don't keep manufacturer info on file, I got snarky emails that were downright rude. If I treated customers the way that they did, I would be fired."
"I agree that this company is not very customer friendly. I ordered a cover and for the past week their automatic status said processing and getting ready to ship. They have not replied to my questions asking them what is going on. I am about to cancel my credit card payment and order. "
"Horrible company. They were very rude over the phone to start. Then I sent 2 emails to them to get a quote and I never received a response. When I emailed them again 3 weeks later to question this they told me they never received them and basically accused me of lying about sending them. Then they told me they didn't want a customer like me anyway. I would definitely recommend staying far away from this company."
"Ordered a winter cover,with the 5 year warranty,and it is the cheapest material I have ever seen.It also came in the wrong size,and their response,"all pool cover sales are final.no return" I will stay away from them,and tell all my friends too."
"I will agree with most everyone regarding this lousy company - pooldeals.com. I bought a solar cover manufactured by "Ray Maxx" from them on 9/7/2012. They claimed this was the "best" on the market. I live in PA and did not put this on my pool until mid May 2013. It is falling apart at the seams and is tearing all over. I normally get three years out of a solar cover (if anyone tells you you will get more they are stretching the truth) but 3-1/2 months is completely unacceptable. I called them and their stern "I don't care attitude" was unreal. They told me that they are just the retailer and do not cover the warranty and tried to hurry me off the phone. What a load of CRAP! If you sell it you should back it up. Especially when it fails in such a short time. I asked if they could send me a copy of my purchase (yes this is my fault because I cannot find the shipping papers but I located the purchase on my credit card records to confirm the date )so I could pursue the manufacturer and they told me they do not keep records over 90 days. They must still be using a Commodore 64 computer from 1982. I am going to cut my losses but I hope I can convince as many people as possible to not deal with this pathetic company. They are very rude and do not care about the customer. If you don't believe it read all of the negative reviews."
"Pool liner turned white after only 2 seasons. Contacted company and they stated I must have put granular chlorine directly in pool. I advised that I have never done that and they responded someone must have. I have never purchased granular chlorine and will NEVER buy from this company again. This company is awful and does not care about its customers. "