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"I placed my order 10/20/03. My card was charged 10/21. After two weeks without receiving my order, I attempted contact by e-mail (no phone# given on their website). Over the next two weeks I sent 5 e-mails from 2 seperate addresses and never received a reply from the company. Today makes 4 weeks without my order or any contact from the company."
"Price was right, ordering was easy. BUT CUSTOMER SUPPORT is non-existant. I ordered this on Feb 6 and it is no Feb 18th and no item. NOt only that but over the past week I have emailed EVERY department on that site THREE TIMES!! I have yet to get a response. BEWARE!!"
"Wow! What a rip off. I ordered screen protectors for the Sprint Touch Pro and I got the protectors for the Sprint Diamond. They don't respond to your emails. I would never buy from these sleeze balls."
"Received wrong item, their website specifies that items can be returned which I finally did after three E-mails were ignored. It has been a month since shipment was confirmed delivered but still no response. "
"excellent service and shipping was unbelievable I no sooner order the merchandise and I had it at my doorstep. I will recommend them and will keep doing business with them. On a 1 to 10 rating I give them a 10+ excellent excellent service every time I have ordered from them.Quality was excellent all of the cases I ordered fit like a custom made glove all of the cut outs were fantastic. No overlapping of cutouts I was really amazed of the quality. Joe D "
This review was modified by 1mobilman on March 14 2007 02:00:18 AM
"I also made a purchase from this place without checking here first like an idiot. B ut to my surprise I had no issues. I purchased a car mount for my new Samsung Vibrant phone and also a solar panel charger. I placed the order on Aug 3rd and it shipped the same day (no tracking info ever sent though). I picked the one up on shipping which I believe was 2-3 days. I now have the package in hand and its Aug 5th. Everything looks to be in working order.
I honestly thought I was in for some trouble, but it seems to have went without a hitch. I used google checkout. Maybe that made a difference?
The only con I have is the solar panel is somewhat cheap quality wise. Granted it was only $30. It works great, but is straight from oversea's. Most of the writing on it is not english. Even though it works, I have a feeling they paid next to nothing for these. Little curious to see how long it will hold up. When the packaging has that fake suede like material that you get on stuff out of grab machines, you know its probably cheap, heh.
For all the techs out there, I ordered from the egg on the same day and I am still waiting on that order. Even though I should get it today. I consider anyone who beats the egg at shipping to be quick.
All in all though I am satisfied. I would order from them again.
"Excellent prices; wound up buying more items than I was originally shopping for (happily so). Ordered items delivered as and when expected. Very broad selection adressed my needs nicely. No issues whatsoever."
This review was modified by UncleAlbert on August 17 2005 01:02:12 PM
"I paid for Priority Mail Shipping and PocketSolutions shipped using First Class Mail. They refused to refund the extra money that I paid even though they did not give me the service that I paid for.
Their customer service is terrible and I would NEVER shop here again. I would advise anyone against shopping here unless you want them to disregard your order and pocket your money. "
"Yeah like most places...nice prices, easy to order from.
I've emailed them over a dozen times since I placed my order. I'm only being reasonable and wanting to know if my order shipped and when I can expect to receive it. Thus far 6 days later I have not had one email from them other than my order. I checked with my bank and they processed my Visa 2 days after I ordered. I'm glad they got that part figured out for their sake. Too bad I'm probably out of $89. I'm glad it's not a huge sum of money.
Dummy me, I should of looked at their website better. There is no contact telephone number and only a PO Box address. After close examination I only found one email address of which the must never check. It's ironic that the email address is customersupport@thepocketsolution.com. Wonder why they don't check it.
Don't buy from these guys unless you want to be left in the dark and out of your hard earned money.
------ UPDATE March 20th I received my order. Note: I paid extra for faster shipping (so I thought) One of my items was incorrect. God help me if I decide to send it in for the correct item. I'll probably sell it on eBay, it's easier. AND Still no response to my many emails. I should be happy that my order was shipped. ------"
This review was modified by CompuTech007 on March 23 2004 09:03:23 PM
"Go to Amazon.com and look up BargainCell they are friendlier and kicks this company's butt in pricing. I am pretty sure this company has employees fill out ratings on Google Checkout. There are 240 ratings that say just about the same thing about the company and then there are 24 that show the true colors (mine makes 25). I ordered back in June and they were horrendous business people. They still are the only ones that offer the silicone case for my phone and it makes me angry everytime I think about it. I don't want my money supporting such unprofessional, immoral people. There was a place to write a review of the company, and since I had called and talked to their customer service department (Mike's father) and was hung up, I told my story. My response from the company was the e-mail below and nasty phone conversations. I took it all the way to BBB but there isn't much they can do. Do not buy from this company.
Hi Zachary,
I was sorry to read your remarks. I have taken the liberty of canceling your order and refunding your money. Please feel free to post this response on all of your blog sites as well.
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This review was modified by 
![Share](javascript:share_rating({"review_body":"Price was right, ordering was easy. BUT CUSTOMER SUPPORT is non-existant. I ordered this on Feb 6 and it is no Feb 18th and no item. NOt only that but over the past week I have emailed EVERY department on that site THREE TIMES!! I have yet to get a response. BEWARE!!","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/125826#comment125826","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"ZlurdoG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow! What a rip off. I ordered screen protectors for the Sprint Touch Pro and I got the protectors for the Sprint Diamond. They don\u0027t respond to your emails. I would never buy from these sleeze balls.","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/422741#comment422741","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"twmark","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received wrong item, their website specifies that items can be returned which I finally did after three E-mails were ignored. It has been a month since shipment was confirmed delivered but still no response. ","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/125108#comment125108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"dmitchellca","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"excellent service and shipping was unbelievable I no sooner order the merchandise and I had it at my doorstep. I will recommend them and will keep doing business with them. On a 1 to 10 rating I give them a 10+ excellent excellent service every time I have ordered from them.Quality was excellent all of the cases I ordered fit like a custom made glove all of the cut outs were fantastic. No overlapping of cutouts I was really amazed of the quality.<br>Joe D ","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/303824#comment303824","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"1mobilman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I also made a purchase from this place without checking here first like an idiot. <br>B<br>ut to my surprise I had no issues. I purchased a car mount for my new Samsung Vibrant phone and also a solar panel charger. I placed the order on Aug 3rd and it shipped the same day (no tracking info ever sent though). I picked the one up on shipping which I believe was 2-3 days. I now have the package in hand and its Aug 5th. Everything looks to be in working order.<br><br>I honestly thought I was in for some trouble, but it seems to have went without a hitch. I used google checkout. Maybe that made a difference? <br><br>The only con I have is the solar panel is somewhat cheap quality wise. Granted it was only $30. It works great, but is straight from oversea\u0027s. Most of the writing on it is not english. Even though it works, I have a feeling they paid next to nothing for these. Little curious to see how long it will hold up. When the packaging has that fake suede like material that you get on stuff out of grab machines, you know its probably cheap, heh. <br><br>For all the techs out there, I ordered from the egg on the same day and I am still waiting on that order. Even though I should get it today. I consider anyone who beats the egg at shipping to be quick.<br><br>All in all though I am satisfied. I would order from them again. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/593406#comment593406","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"clamarr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent prices; wound up buying more items than I was originally shopping for (happily so). Ordered items delivered as and when expected. Very broad selection adressed my needs nicely. No issues whatsoever.","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/217816#comment217816","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"UncleAlbert","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I paid for Priority Mail Shipping and PocketSolutions shipped using First Class Mail. They refused to refund the extra money that I paid even though they did not give me the service that I paid for. <br><br>Their customer service is terrible and I would NEVER shop here again. I would advise anyone against shopping here unless you want them to disregard your order and pocket your money. ","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/475931#comment475931","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"jp1234","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yeah like most places...nice prices, easy to order from.<br><br>I\u0027ve emailed them over a dozen times since I placed my order. I\u0027m only being reasonable and wanting to know if my order shipped and when I can expect to receive it. Thus far 6 days later I have not had one email from them other than my order. I checked with my bank and they processed my Visa 2 days after I ordered. I\u0027m glad they got that part figured out for their sake. Too bad I\u0027m probably out of $89. I\u0027m glad it\u0027s not a huge sum of money.<br><br>Dummy me, I should of looked at their website better. There is no contact telephone number and only a PO Box address. After close examination I only found one email address of which the must never check. It\u0027s ironic that the email address is customersupport@thepocketsolution.com. Wonder why they don\u0027t check it.<br><br>Don\u0027t buy from these guys unless you want to be left in the dark and out of your hard earned money.<br><br>------<br>UPDATE March 20th I received my order. Note: I paid extra for faster shipping (so I thought) One of my items was incorrect. God help me if I decide to send it in for the correct item. I\u0027ll probably sell it on eBay, it\u0027s easier. AND Still no response to my many emails. I should be happy that my order was shipped. <br>------","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/130733#comment130733","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"CompuTech007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Go to Amazon.com and look up BargainCell they are friendlier and kicks this company\u0027s butt in pricing. I am pretty sure this company has employees fill out ratings on Google Checkout. There are 240 ratings that say just about the same thing about the company and then there are 24 that show the true colors (mine makes 25). I ordered back in June and they were horrendous business people. They still are the only ones that offer the silicone case for my phone and it makes me angry everytime I think about it. I don\u0027t want my money supporting such unprofessional, immoral people. There was a place to write a review of the company, and since I had called and talked to their customer service department (Mike\u0027s father) and was hung up, I told my story. My response from the company was the e-mail below and nasty phone conversations. I took it all the way to BBB but there isn\u0027t much they can do. Do not buy from this company. <br><br>Hi Zachary,<br><br> <br><br> I was sorry to read your remarks. I have taken the liberty of canceling your order and refunding your money. Please feel free to post this response on all of your blog sites as well.<br><br> <br><br>______<br><br>Mike DiLeo<br><br>President<br><br>Pocket Solutions, Inc.<br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/PocketSolutions\/comment\/432183#comment432183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PocketSolutions.jpg","store_name":"PocketSolutions","username":"mc09lann","rating":"1"}, "single");){kind=link}
"I placed my order 10/20/03. My card was charged 10/21. After two weeks without receiving my order, I attempted contact by e-mail (no phone# given on their website). Over the next two weeks I sent 5 e-mails from 2 seperate addresses and never received a reply from the company. Today makes 4 weeks without my order or any contact from the company."