1/5

posted Jun-28-2011

"DO NOT USE THIS COMPANY!!!!!!!! They customer service is horrendous and their lack of attention to detail is deplorable. They told me that they had sent me an email telling me that my shipment was back ordered and must have gone to my spam filter. That was a lie! I would not have ordered it if so as I needed it for this week. The response itself was a canned response. No human has actually responded to my complaint. I have now requested to have my order cancelled... Nothing... This company is a SCAM!!! Stay far away..."

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5/5

posted Aug-05-2010

"I also made a purchase from this place without checking here first like an idiot.
B
ut to my surprise I had no issues. I purchased a car mount for my new Samsung Vibrant phone and also a solar panel charger. I placed the order on Aug 3rd and it shipped the same day (no tracking info ever sent though). I picked the one up on shipping which I believe was 2-3 days. I now have the package in hand and its Aug 5th. Everything looks to be in working order.

I honestly thought I was in for some trouble, but it seems to have went without a hitch. I used google checkout. Maybe that made a difference?

The only con I have is the solar panel is somewhat cheap quality wise. Granted it was only $30. It works great, but is straight from oversea's. Most of the writing on it is not english. Even though it works, I have a feeling they paid next to nothing for these. Little curious to see how long it will hold up. When the packaging has that fake suede like material that you get on stuff out of grab machines, you know its probably cheap, heh.

For all the techs out there, I ordered from the egg on the same day and I am still waiting on that order. Even though I should get it today. I consider anyone who beats the egg at shipping to be quick.

All in all though I am satisfied. I would order from them again.

"

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1/5

posted Jul-28-2009

"Everybody has a right to their opinion and I agree with most of the Reviews. This Company most certainly needs to make improvements in all aspects. First off, the owner and his wife should not be customer service! They have enough stress just owning this company, nevermind being Customer Service. How about this, just take one minute and try to imagine this! You and your Wife own a huge Web Site Company! Now think of all the Stress that comes with owning such a Company! Now you and your wife decide to save a few dollars by not hiring Good Customer Service Reps. You guys decide to be the Customer Service. Now imagine how stressful it is to receive phone call after phone call with Unsatisfied Customers and not every caller has a good bedside manner! Just think how stressful that is! So, when you add all the stress from Owning the Company and dealing with Unsatisfied Customers all day long, how do you think your Demeanor is going to be? Some of you are probably saying to your self, "well that's too Bad, that comes with the territory of Owning such a big company!"! You know what, you would be right, it does and there is no excuse! What they need to do is Concentrate on making improvements to their Company, not answering phones! They need to hire good people for their Customer Service! In no way am I defending them, they just have too much on their plate! When you own a Company, it is your Responsibility to make sure everything runs smooth! When things aren't going right for you and your Company, you tend to have a lot of stress and this isn't good for anybody! This Certainly doesn't Justify their Behavior in Customer Service!

I also believe that they need to make improvements to their Web Site. I am sorry, but their Product Descriptions and Pictures are very Misleading. They have to Understand how we the Customer are looking at this. They also need to take Good Criticim as an Opportunity to grow as Individuals and to Grow as a Company! Instead of getting so Upset and making situations worse. Sometimes in Life we have to Bite our Tongues and Move On. No matter what, your Customers should be your #1 Concern, Not the Money you are Making.
Their Products aren't the Best in quality, that's My Opinion. A lot of their stuff comes from China, do I need to say more! You can Lower your Prices as well! Their Products are way Over Priced! In a Nutshell, this Company in my Opinion, Needs a MakeOver!!!"

This review was modified by CKarma on July 29 2009 01:06:52 PM

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1/5

posted Jun-22-2009

"I paid for Priority Mail Shipping and PocketSolutions shipped using First Class Mail. They refused to refund the extra money that I paid even though they did not give me the service that I paid for.

Their customer service is terrible and I would NEVER shop here again. I would advise anyone against shopping here unless you want them to disregard your order and pocket your money. "

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5/5

posted Mar-27-2009

"I had a great experience. Wow! I usually check these reviews before I buy from a company, and didn't in this case. I most likely would not have bought from this company given these reviews. But honestly, I ordered a charger for my iPhone with a 7 to 10 day delivery schedule. The second I ordered I received a confirmation email of my order received. The next morning I received another email stating my order had been shipped already and it was here in just two days!! The item was exactly as described, fit my phone perfectly, and is working flawlessly so far. And they only charged me $1.89 for shipping!! On top of that, they gave me the option of requesting environmentally friendly packaging for free--no charge. Now I have not had to deal with any customer service--but their description of their company and the people who run it is detailed and extensive in my opinion. That's why I didn't even check here first. They appeared to be very forthright in their business and customer service.

I see all these 1 star reviews and I am surprised. My experience was honestly not even close to one star. I would have to give them 5 stars. Maybe I dodged a bullet here, but I will just be honest and give my review of my experience with this company--and that has been excellent thus far."

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1/5

posted Jan-06-2009

"Go to Amazon.com and look up BargainCell they are friendlier and kicks this company's butt in pricing. I am pretty sure this company has employees fill out ratings on Google Checkout. There are 240 ratings that say just about the same thing about the company and then there are 24 that show the true colors (mine makes 25). I ordered back in June and they were horrendous business people. They still are the only ones that offer the silicone case for my phone and it makes me angry everytime I think about it. I don't want my money supporting such unprofessional, immoral people. There was a place to write a review of the company, and since I had called and talked to their customer service department (Mike's father) and was hung up, I told my story. My response from the company was the e-mail below and nasty phone conversations. I took it all the way to BBB but there isn't much they can do. Do not buy from this company.

Hi Zachary,



I was sorry to read your remarks. I have taken the liberty of canceling your order and refunding your money. Please feel free to post this response on all of your blog sites as well.



______

Mike DiLeo

President

Pocket Solutions, Inc.


"

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1/5

posted Dec-01-2008

"Wow! What a rip off. I ordered screen protectors for the Sprint Touch Pro and I got the protectors for the Sprint Diamond. They don't respond to your emails. I would never buy from these sleeze balls."

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1/5

posted May-04-2007

"I have pasted below the text from e-mail correspondence with this company. I have left two phone messages, sent several e-mails via return e-mail to the address they responded to me from, and sent through their web site--contact us page. After receiving my e-mail outlining the clear misrepresentation of the product I ordered, they changed their web page. Fortunately, I printed the page beforehand and will be submitting it along with a formal complaint to the New York Attorney General's Office. I would tell anyone who asked me to NEVER buy from this company. They clearly do not deal in a good faith manner with their customers and have made no effort to stand behind the product that they sold me.

Here is the text from our e-mail correspondence:

Anna,
You need to reevaluate your response to my problem. I have attached the jpeg scan I did of the case that this came in. It is definitely not a "generic" case. It most definitely states that it is the "The World's Best Crystal Case: Removable Belt Clip, Stylus Access, Access to memory card, etc., etc, etc." and it clearly states under the pictures that this package description is for THE POCKET SOLUTIONS CRYSTAL CLEAR CASE. In addition, I sent you a second follow-up regarding the description of the case having a flip up cover over the screen, which it does not have and you have not responded to. The verbatim text from your website is below.

After reviewing the attached, the text below and your web site--www.pocketsolutions.com description of this product, I imagine you will want to correct the false descriptions on your website as well as on your packaging. In addition, if you are not going to correct the good faith purchase that I made and paid for from your company, YOU need to provide me with the means (cost) to return this item to your company.

Website description:
"Let us make one thing perfectly clear: the Cingular 8125 Crystal Clear Case for your device. Sure, cases come in leather and a host of other materials, but only the clear, hard plastic of the Cingular 8125 Crystal Clear Case protects your device while letting you see right through the case and gaze upon the actual device itself.

And of course the case doesn’t just allow you to see the device: you get access to all the slots, memory cards, stylus and other functional items you demand from your device.

But, you ask, how do you access the all-important device screen itself? Not a problem. The front of the Crystal Clear Case flips up and out of the way so you can get right in there with your stylus or fingernail and do what you need to do.

Do you like displaying your device as a fashion accessory? Well, you’ll love the Cingular 8125 Crystal Clear Case – it comes with removable swivel belt clips for convenient carrying and quick one-hand access. Plus, the clear cover lets everyone see the obvious and think the same thought – ooh, there goes a guy with a device! With the Cingular 8125 Crystal Clear Case, your device is protected, accessible, functional and visible – everything you could want in a device case. Clearly."








support@thepocketsolution.helpserve.com wrote:
> Hello Teresa,
>
> This case does not have a clip, the packaging is generic as some cases for other devices have a clip, this case does NOT have a clip , i will include our return information in case you choose to return;
>
> Dear Valued Customer,
>
> We are sorry to hear that the product was not to your liking. Your Return Request has been approved. We hope that in the future Pocket Solutions can be of assistance for any of your device needs. Please follow the return instructions to get a refund on your order.
>
> **PLEASE NOTE THE FOLLOWING**
>
> If the Return Guidelines are not complete your return package WILL BE REFUSED.
>
> Return Guidelines
> -All Parts must be included & wrapped carefully in unused condition, including the product packaging.
> -DO NOT tape and/or write on original packaging, or product.
> The following MUST be enclosed.
> 1. Item Being Returned.
> 2. Copy of original invoice.
> 3. Copies of any correspondence/emails between you, the returns dept., and/or customer support.
> Your RMA# is your ticket number (found in the subject line of this email).
> Please make sure this number appears on the outside of the returned package. If you fail to follow these instructions, your package will be refused.
>
> >
> -Anna
> ____________
> Anna Cederman
> Customer Support Manager
> Pocket Solutions, Inc.
> www.PocketSolutions.com from our e-mail corresondence:
"

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5/5

posted Feb-28-2007

"excellent service and shipping was unbelievable I no sooner order the merchandise and I had it at my doorstep. I will recommend them and will keep doing business with them. On a 1 to 10 rating I give them a 10+ excellent excellent service every time I have ordered from them.Quality was excellent all of the cases I ordered fit like a custom made glove all of the cut outs were fantastic. No overlapping of cutouts I was really amazed of the quality.
Joe D "

This review was modified by 1mobilman on March 14 2007 02:00:18 AM

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1/5

posted Aug-26-2005

"I've ordered the Tungsten T5 cradle because on their site it said that it syncs with any USB port. Upon arrival on the 22nd, I found out that it charges but does not sync my T5 (I can sync with the USB cable from PalmOne). I emailed them instantly, asking for advice, if there is a driver or such that I need to install. I did not hear back. I emailed again and again did not hear back from them. No phone number on their website. The cradle had cost ~$35 and customer service so far has been zero."

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