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"For Christmas this past year, I mentioned to my dad that I wouldnt mind getting an MP3 player (specifically an iPod). I have a MP3 CD player in my car, but try as I might, I would get bored quick with them.
My pop is a bargain shopper, so when he came across the 30gb PoGo Ripdrive, it seems almost too good to be true. Voice Recorder, FM Tuner, Recordable Radio, basically a portable USB hard drive and nice sized at only $200. Reviews are fairly good so I said go for it even though I was hesitant from ordering from a basically no-name company.
I was very happy at first. Interface was great, performance was quite good... but then the troubles started. I used it mostly at work while sitting at my desk and didnt notice any real issues. When leaving for work a few times, I noticed that it was shut off... I thought I had absent-mindedly just shut it off, but it kept happening. Basically any time I would put it in my jacket pocket and walk with it, it would crash after a few seconds. I thought maybe it was shorting against something metal in my pocket, but there was nothing in there.... then I figured that I wasnt locking the buttons so that was shutting it off... Nope, that didnt help either. It was about this time I noticed that every now and again the hard drive would click.
I contacted their tech support, and they told me to install the new firmware that wasnt released on their website. Honestly, I had little hope for this because it was clearly, to me anyways, a hardware issue.. not a software issue. Sure enough my problems continued... Crashing whenever walking with it. Contacted tech support again, they told me the same thing, reinstall firmware (in a canned email response, same that I got the first time).
So, I called them up, got some joker who informed me to install the firmware. I told him I did a few times, and he was like, OK then email us again and we'll give you an RMA number. Finally.
At this point, their refund of the full cost policy had lapsed. Replacement, or I'm screwed.
I sent it in, didnt hear word one for 3 weeks even after several emails trying to find out what was up, then finally recieve a package from them in the mail. It's a Ripdrive, no note, packing slip, anything at all... Just a ripdrive wrapped in bubble wrap. I deduce that it's a 'brand new' one (or at least refurbished).
I plug it in, throw some music on it and find that it no longer crashes when I'm walking with it. Groovy, finally a working MP3 player. I load it up, figure out how to basically throw my iTunes library files on it so now I've got a portable library of MP3s. I'm more than happy again.
I get roughy 2-3 weeks good use out of it at work... This brings me to today. I disconnect the drive from the USB cable at work, I bring it to my car, jack it into my aux plug and turn it back on (it shuts off after being disconnected from the usb cable). I feel the Ripdrive vibrating strangely... Great and the hard drive makes a strange noise. The bootup process takes roughly 10 minutes (usually takes about a minute) and I'm greeted with a list of 3 folders of mp3s... (3 CDs worth of music). Thinking it may be a fluke, I shut it off and restarted it... same 10 minute boot.
At that point, I wanted to throw the thing out my car window and just say screw it. But I brought it home, plugged it into my computer and all the MP3s are there. Good (they're backed up on the computer anyways, but at least it didnt kill them all). Unhooked it, tried the boot again, same 10 minute boot, same vibrations, same end result. Hooked it back up, ran scandisk on it to no avail.
I contacted PoGo Products about the issue again, asking for a full refund because I had not had, what I considered, a working and problem free unit from day one. Of course, they told me that they could only offer warantee service and not a replacement."
"I just spent some time reading the reviews. Let me get this right, a company without real-time checkout inventory system gets hammered over a WEEKEND because they offered the public an unheard of deal on some used 2.5” drives with fantastic prices including warranties.
They arrive in the following Monday for work and have the need to cancel many orders because the drives of about 400 in all had been sold out.
People want to complain that their orders had been canceled. While this was a legitimate offer to sell at a great price, now you have these people that did not get orders filled complaining? :rolleyes:
Heck my order was not filled either, yet I understand that this was a valid offer to sell and I understand it was NOT unlimited quantities.I see those that complain as sour grapes and this form of feedback as unproductive and non-motivating for this same company to come back with additional sales to the public. Some of these people need to get a life. Let me also set the record straight, I have no affiliation with this company, I did take the time to speak to them via phone twice and found them to be very cordial. "
"I placed an order for a hard drive that was on stock. I waited 10 days for the item to ship. I emailed the company, without them bother to reply.
I called to find out the order was cancelled. It would have been nice (1) to not sell items they don't have, or (2) let me know you cancelled the order.
"I bought 5 notebook hard drives from Pogoproducts - they arrived fast and as advertised! I'm thrilled - the price was excellent, less than half of retail. I will definitely be shopping with them again!"
"I bought a Ripflash Plus MP3 player in Dec. I have had problms with it. I had to send it back twice. The first a firmware upgrade went bad and they had to have it in order to restore it. It now has a problem with the earphone input receiver. You can only hear the sound when you wiggle the plug/jack. But although I'm not happy with the player I'm very pleased with their service. I've had to e-mail them (Jesse) 13 times to get these problems resolved. I have always received a prompt answer somtimes in only 2 hours. So it seems to me that they put service first. It is nice to do business with a company like this. Update: After I got the player back the second time I've had no problems with it. It works great and I have to say again what prompt and curtious service I got. "
This review was modified by claudestewart68 on April 15 2003 08:19:52 PM
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posted Mar-07-2005 
posted Mar-07-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I just spent some time reading the reviews.<br>Let me get this right, a company without real-time checkout inventory system<br>gets hammered over a WEEKEND because they offered the public an unheard of deal on some used 2.5\u201d drives with fantastic prices including warranties.<br><br>They arrive in the following Monday for work and have the need to cancel many orders because the drives of about 400 in all had been sold out. <br><br>People want to complain that their orders had been canceled. While this was a legitimate offer to sell at a great price, now you have these people that did not get orders filled complaining? :rolleyes: <br><br>Heck my order was not filled either, yet I understand that this was a valid offer to sell and I understand it was NOT unlimited quantities.I see those that complain as sour grapes and this form of feedback as unproductive and non-motivating for this same company to come back with additional sales to the public.<br>Some of these people need to get a life. Let me also set the record straight, I have no affiliation with this company, I did take the time to speak to them via phone twice and found them to be very cordial. <br>","link":"http:\/\/www.resellerratings.com\/store\/PoGo_Products\/comment\/194351#comment194351","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PoGo_Products.jpg","store_name":"PoGo! Products","username":"diode1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed order on 2\/27. On 3\/2, sent email requestign status on order since they state 24-48 hours to ship items. Got back a terse reply: <br><br>\u0022Your order was canceled because we have sold out.<br><br>Sorry,<br><br>Andy\u0022<br><br>Order was cancelled without notification. Glad I wasn\u0027t depending upon the items for use in a time-sensitive project.","link":"http:\/\/www.resellerratings.com\/store\/PoGo_Products\/comment\/194314#comment194314","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PoGo_Products.jpg","store_name":"PoGo! Products","username":"strosien","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a hard drive that was on stock. I waited 10 days for the item to ship. I emailed the company, without them bother to reply.<br><br>I called to find out the order was cancelled. It would have been nice (1) to not sell items they don\u0027t have, or (2) let me know you cancelled the order.<br><br>DON\u0027T WASTE YOUR TIME.","link":"http:\/\/www.resellerratings.com\/store\/PoGo_Products\/comment\/194304#comment194304","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PoGo_Products.jpg","store_name":"PoGo! Products","username":"sorinc23","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought 5 notebook hard drives from Pogoproducts - they arrived fast and as advertised! I\u0027m thrilled - the price was excellent, less than half of retail. I will definitely be shopping with them again!","link":"http:\/\/www.resellerratings.com\/store\/PoGo_Products\/comment\/193660#comment193660","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PoGo_Products.jpg","store_name":"PoGo! Products","username":"therives","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Ripflash Plus MP3 player in Dec. I have had problms with it. I had to send it back twice. The first a firmware upgrade went bad and they had to have it in order to restore it. It now has a problem with the earphone input receiver. You can only hear the sound when you wiggle the plug\/jack. But although I\u0027m not happy with the player I\u0027m very pleased with their service. I\u0027ve had to e-mail them (Jesse) 13 times to get these problems resolved. I have always received a prompt answer somtimes in only 2 hours. So it seems to me that they put service first. It is nice to do business with a company like this.<br>Update: After I got the player back the second time I\u0027ve had no problems with it. It works great and I have to say again what prompt and curtious service I got. ","link":"http:\/\/www.resellerratings.com\/store\/PoGo_Products\/comment\/65005#comment65005","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PoGo_Products.jpg","store_name":"PoGo! Products","username":"claudestewart68","rating":"5"}, "single");){kind=link}
"For Christmas this past year, I mentioned to my dad that I wouldnt mind getting an MP3 player (specifically an iPod). I have a MP3 CD player in my car, but try as I might, I would get bored quick with them.
My pop is a bargain shopper, so when he came across the 30gb PoGo Ripdrive, it seems almost too good to be true. Voice Recorder, FM Tuner, Recordable Radio, basically a portable USB hard drive and nice sized at only $200. Reviews are fairly good so I said go for it even though I was hesitant from ordering from a basically no-name company.
I was very happy at first. Interface was great, performance was quite good... but then the troubles started. I used it mostly at work while sitting at my desk and didnt notice any real issues. When leaving for work a few times, I noticed that it was shut off... I thought I had absent-mindedly just shut it off, but it kept happening. Basically any time I would put it in my jacket pocket and walk with it, it would crash after a few seconds. I thought maybe it was shorting against something metal in my pocket, but there was nothing in there.... then I figured that I wasnt locking the buttons so that was shutting it off... Nope, that didnt help either. It was about this time I noticed that every now and again the hard drive would click.
I contacted their tech support, and they told me to install the new firmware that wasnt released on their website. Honestly, I had little hope for this because it was clearly, to me anyways, a hardware issue.. not a software issue. Sure enough my problems continued... Crashing whenever walking with it. Contacted tech support again, they told me the same thing, reinstall firmware (in a canned email response, same that I got the first time).
So, I called them up, got some joker who informed me to install the firmware. I told him I did a few times, and he was like, OK then email us again and we'll give you an RMA number. Finally.
At this point, their refund of the full cost policy had lapsed. Replacement, or I'm screwed.
I sent it in, didnt hear word one for 3 weeks even after several emails trying to find out what was up, then finally recieve a package from them in the mail. It's a Ripdrive, no note, packing slip, anything at all... Just a ripdrive wrapped in bubble wrap. I deduce that it's a 'brand new' one (or at least refurbished).
I plug it in, throw some music on it and find that it no longer crashes when I'm walking with it. Groovy, finally a working MP3 player. I load it up, figure out how to basically throw my iTunes library files on it so now I've got a portable library of MP3s. I'm more than happy again.
I get roughy 2-3 weeks good use out of it at work... This brings me to today. I disconnect the drive from the USB cable at work, I bring it to my car, jack it into my aux plug and turn it back on (it shuts off after being disconnected from the usb cable). I feel the Ripdrive vibrating strangely... Great and the hard drive makes a strange noise. The bootup process takes roughly 10 minutes (usually takes about a minute) and I'm greeted with a list of 3 folders of mp3s... (3 CDs worth of music). Thinking it may be a fluke, I shut it off and restarted it... same 10 minute boot.
At that point, I wanted to throw the thing out my car window and just say screw it. But I brought it home, plugged it into my computer and all the MP3s are there. Good (they're backed up on the computer anyways, but at least it didnt kill them all). Unhooked it, tried the boot again, same 10 minute boot, same vibrations, same end result. Hooked it back up, ran scandisk on it to no avail.
I contacted PoGo Products about the issue again, asking for a full refund because I had not had, what I considered, a working and problem free unit from day one. Of course, they told me that they could only offer warantee service and not a replacement."