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Very Good Company
"I want to share my positive experience with Plushbeds. This is a very good company who truly cares about their customers. They go above and beyond to make sure their customers are happy. They also make very good quality mattresses which are not only extremely comfortable, but they are healthy for you to sleep on. I have never slept better. "
"We have 2 small children. It was important to us to buy healthy mattresses for them with no chemicals or synthetics and no vocs. I love the fact that Plushbeds mattresses are 100% natural and Greenguard Gold certified. This is very hard to find. The comfort was an extra bonus. It's pretty incredible actually. "
Worst Customer Service
"This company has the WORST customer service I have ever experienced. I tried to place an order online for a Talalay Latex mattress topper. I never received an email confirmation or an order #...BUT, they sure charged my credit card immediately. I tried to contact customer service for information on my order, but you cannot reach customer service directly. Instead, you speak to an "off-site" receptionist who passes your message to someone in customer service. I tried to cancel the order to no avail. Finally, a manager called me back (with dogs barking in the background) to offer me a discount on the price if I wanted to go forward with the purchase. I did not accept the discounted price and asked for a cancellation #. I got a verbal confirmation # but no refund has been issued in over a week. I am now disputing the charge with my credit card. Not a good experience at all. I would NEVER try to do business with this company again..."
The Very Best!
"I highly recommend Plushbeds to everyone. I did a lot of research on 100% natural latex mattresses and Plushbeds is the best by far. It is hard to find a company who sells organic mattresses like this with all certifications. The mattress is healthy and very comfortable and their customer service is excellent. "
Great experience all around
"Great experience all around. Very comfortable mattress & great company!"
"I am very happy with my Botanical Bliss organic mattress is from Plushbeds. I sleep like a baby and it feels soothing on my back. The pressure relief is amazing. I never knew a mattress could be this comfortable! "
"I recently bought a natural latex mattress from PlushBeds for my master bedroom. I did a lot of research and found this company and mattress to be the best. It came with free latex pillows and a beautiful sheet set which I love. Customer service was wonderful - very helpful in answering all of my questions and very knowledgeable in guiding me to the perfect mattress for my sleeping pattern. I love my mattress - the comfort is unbelievable. I have never slept better. I'll be back to purchase the same mattress for my guest bedroom before my holiday guests arrive in December."
"Amended my original review as Plushbeds.com took care of the issue.They have outstanding customer service and stand by their warranties. The initial delivery issue was actually not their fault, but the fault of the local carrier that brought it to my house. All has been made right!"
"After being not satisfied with the latex mattress we ordered, I contacted customer service to return the mattress. After a few bumps in the road, the President of the company got involved and decided to send us a new mattress from their new supplier. We were able to keep the other mattress and donate it to charity at no cost to us. If we like the new mattress being sent we can keep or if we do not like it, they will pay all return shipping and refund our money. Although we had some initial concerns about the return policy, this company and its ownership provided excellent customer service and go above and beyond to satisfy the customer. Once I receive the new mattress I will post another review on how it sleeps. Thank you Plush Beds!"
"The latex foam and quality of the mattress was wonderful, and it is a beautifully made product. However, the air system is terrible. We felt every tiny move. The noisy pump was not an issue, but transfer of motion caused us to return the PlushBed within days. If you decide to return your PlushBed, start the process EARLY. The customer service department is very helpful, but they don't seem to have enough help. :("