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Full Rating Profile
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3 Customer Reviews

Rating 10/10
5/5
modified review posted

"Amended my original review as Plushbeds.com took care of the issue.

They have outstanding customer service and stand by their warranties. The initial delivery issue was actually not their fault, but the fault of the local carrier that brought it to my house. All has been made right!
"


Rating 10/10
5/5
modified review posted

"After being not satisfied with the latex mattress we ordered, I contacted customer service to return the mattress. After a few bumps in the road, the President of the company got involved and decided to send us a new mattress from their new supplier. We were able to keep the other mattress and donate it to charity at no cost to us. If we like the new mattress being sent we can keep or if we do not like it, they will pay all return shipping and refund our money. Although we had some initial concerns about the return policy, this company and its ownership provided excellent customer service and go above and beyond to satisfy the customer. Once I receive the new mattress I will post another review on how it sleeps. Thank you Plush Beds!"


Rating 4/10
2/5
modified review posted

"The latex foam and quality of the mattress was wonderful, and it is a beautifully made product. However, the air system is terrible. We felt every tiny move. The noisy pump was not an issue, but transfer of motion caused us to return the PlushBed within days. If you decide to return your PlushBed, start the process EARLY. The customer service department is very helpful, but they don't seem to have enough help. :("


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