| Play-Asia.com Customer Reviews |
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Reviews 1 - 15 of 245
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3/8/10 4:33 AM
BEST PLACE TO BUY
Im ordering from The Maldives. My order last toke less than 12 hours to be taken, prepared and shipped. And during every stage i was well informed by mail. There was not a single second that i was unaware of what was going on. My order was very carefully and nicely packed. Even if it was miss handled during shipping it would have been really hard to get any damage. As i choice 1-4 days shipping my order was on my door step on the 4th day. I HIGHLY recommend PLAY-ASIA to everyone. As per my view one of the best most reliable company(site). In whole of Asia. This includes 1.Product reliability 2.Communication 3.Customer Support and Price.
I'm very happy with my order and definitely i will be a returning customer. This review was modified by its author, nabyl, on
3/8/10 5:56 AM.
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2/26/10 9:53 PM
Absolutely great place to buy from. I have never had a complaint against them after all the orders I have placed. The only problem is that the airmail free shipping requires a lot of days for the item to reach the destination; but again its not play-asia's fault exactly.
Not all products are available, and not all games are available in all formats; but the store still has a huge library of games and movies and other stuff.
The customer support is great too. They call you back within 24 hours(unless if its the weekend or Friday).
4 1/2 stars out of 5
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2/25/10 5:03 AM
Well,it was my first time shopping from Play-asia and i was a bit nervous about the order.
It took 2 days for them to start preparing my purchase but that is to be expected as I ordered it during a public holiday in Hong-Kong.
Then the next day after preparing my order,it was shipped.
At first,I mistaken the ship in 24 hours(when adding a product to cart) as the time of arrival,but later found out that was the amount of time taken to ship the product out.
Anyway,after waiting for 1 week(business days.Weekends not included)I've finally received the product I purchased.It was nicely wrapped and the contents were safe and sound.I'm satisfied with their management and will shop again from play-asia :) oh and it's working by the way.
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2/24/10 4:45 AM
I've been ordering my japanese stuff from playasia since 4 years. I trusted them, ordering console, DVD, CD, games... I never had a problem until the end of last year. One of my expected parcel was lost or robbed here in France. After my inquiry and playasia's one, they just refund the whole money so that I can order what I want. They are great to solve any kind of problems, that's what I call "service". They are simply the best virtual shop I met in more than 13years. This review was modified by its author, nofutur, on
2/24/10 4:53 AM.
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2/23/10 3:58 PM
I placed my order on the 6th and it was shipped out on the 8th. I used the cheap economy air bubble shipping and it arrived last night in my mailbox exactly 14 days later from Hong Kong to Manhattan, New York. Looking forward to future purchases, keep up the good work!
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2/21/10 5:13 PM
After I told my problem to them they quickly help me and solved the problem thanks very much playasia.com This review was modified by its author, xrevivalx, on
2/26/10 1:22 PM.
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2/19/10 2:58 PM
Have ordered several times from Play-Asia with no problems. When one item came in a little broke their customer service was prompt and the replacement was shipped immediately. We will certainly be ordering from here again.
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2/19/10 7:13 AM
I used to think the company is quite good, but it made me quite angry with the last order. The company promised that it would ship the good within 24 hours. But then after a few days I still received no confirmation of the shipment. So I wrote and asked if anything went wrong. Until then it told me the good is currently out of stock and I have to wait for a week. It also warned that there would be a possibility of delay of re-stock. Gosh! It is totally unacceptable. I mean I would not really quite mind waiting for a week. But why I was not noticed about anything about the re-stock after I made the order? Rather, it was until I contacted the company then I knew the "truth"...And the most terrible problem is that, how come right at the beginning the company said the good is ready to be sent within 24 hours but later it was said to be out of stock? I am really disappointed with this. This review was modified by its author, chooocona, on
2/19/10 7:19 AM.
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2/18/10 7:42 AM
Refusal to ship PS3/PSP games to Europe is beyond ridiculous. Unfortunately, this is only the beginning of the troubles they cause.
I placed an order last year which they repeatedly said was not in stock, even though since before I ordered it and the whole while they told be they were waiting for a restock their page showed it clearly as IN STOCK. It did not arrive for three months and, on top of that, the shipping bill was more than twice the actual product cost itself. Again, unacceptable.
Then I placed an order in December, which was also clearly listed as "in stock". A month later, after hearing nothing, I emailed them to ask what was going on. They eventually replied that it was out of stock and that they would be shipping the other half of my order (which they did, although it took a very long time for them to do so). This entire time the product showed as in stock. Two whole MONTHS went by with nothing, before they finally emailed this morning (18th February - the order was placed December 11th) to say that the product was now unavailable.
Thanks to this, the only other copy I could find was long sold, and now it is impossible for me to get hold of. Well done on their part.
It is, quite frankly, beyond me how these people manage to get such high reviews for such awful service, failure to make contact and ridiculous prices. This review was modified by its author, xylophone, on
2/18/10 7:45 AM.
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2/17/10 8:04 AM
made several purchases from them, all were shipped within the following day. Customer support is damned excellent, they have always been quick to respond and was very helpful when i had shipping issues. they have not disappointed in the least, and i will continue to buy from them for my gaming needs
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2/12/10 12:46 PM
Play-asia.com is awesome.Best online game shop EVER.
Made like 20+ purchases from them, all shipped and arrived on estimated delivery, all items on pristine condition.Pre-orders always worked flawlessly and got games shipped before release date on some occasions.They also give discount coupons with each orders.
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2/12/10 8:15 AM
I remember last time I lost my coupon and my order was shipped already. After couple of days I found the coupon and I told them. They offered me a new coupon and I could use it any time I want! Also once I bought so many items, when they were offering very low price for VISA users and I didn't put the coupon code. After I did the purchasing I send them an e-mail explaining the situation and gave them the coupon number and they cut the price. They always response to my mails although I love Amazon, but they don't ship everything, for example used games (Now they also they don’t ship new games! I don't know why?). However play-asia ships everything to you in excellent condition.
This is was my last e-mail to them "Thanks Michelle, I really appreciate it.
Honestly when I shop from play asia I feel like I am in a shop 'physical
shop in Dubai', and ask, buy, talk, build trust and connection, etc.. not
a website.
It is a unique thing in play-asia.
In my opinion it is a combination from the effort of the staff with all of
the customers, the design of the website, the products (the whole thing).
Keep it up.
Regards"
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2/11/10 10:54 AM
So, I just ordered Silent Hill 2 Original Soundtracks and Silent Hill Zero Original Soundtracks. I was very surprised to see they still sell original japanese edition, 6 year after the production of these CD were stopped.
I just recieved my order: well shipped, the wait wasn't to long (I waited 10 days ... from Hong Kong to France, that's not bad), and it is really Konami's edition, not crappy bootlegs of Taïwan.
Next time I need original Japanese product, I think I'll turn myself one more time to Playasia !
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2/11/10 9:45 AM
Thanks to Play-Asia, I am able to order Japanese version of game cheaper than local store. I've purchased number of games from this store and has no shipping issue at all, I even got Ar tonelico III pre-order bonus recently from them, which makes me extremely happy.
So far, there was only 1 unsatisfied experience which I received a damaged case of Valkyrie Profile 2.
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2/11/10 6:24 AM
I've made more than 10 orders from Play Asia, and I've found that it is one of the best site possible for buying games. They always deliver within specified time and offer great deals.
Even if the price of item has reduced after you've paid for it, they'll provide you with store credit.
This review was modified by its author, sid_freestyler, on
2/11/10 6:32 AM.
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