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"WARNING - don't buy from Play Asia. I buy a lot of stuff online - I mean, everything. It's been 3.5 weeks since I placed my order and I've no idea if I will actually get the product. Customer service do NOT reply to emails, and in the last few weeks I have not been able to CANCEL the order even though it says I should be able to. They're probably dodgy. Plenty of other suppliers online, my advice - GO ELSEWHERE!"
"Regarding my order #28131680 from Jan 31, 2013. So i got this error message and my order got delay: "There was a problem while attempting to authorize your credit card."But heck, you know what's "The last error message returned from the system" that i received?"Transaction Successful"NOW MY ORDER GOT DELAY DUE TO A STUPID REASON.Update 1: Oh btw, i checked my Internet Banking, i got charged TWICE!! The initial "Approved transactions awaiting presentation: $145" is now $290.. DAFUQQQ?????Update 2: If you happened to let go of my supposed copy of NNK, thats it. Im cancelling the order! Not worth my time waiting for the next stock anymore!Update 3: so i checked the order info again, Wow...it seems that you removed my option to CANCEL the order???Update 4: YOU CHARGED ME AGAIN??? "Approved transactions awaiting presentation: 436.50" WHAT THE HELL?????????/Basically, i got charged 3 FREAKIN TIMES FOR AN ORDER WORTH $145!!YOU ARE LUCKY ONE OF THAT OTHER SITES IS NOT OFFERING WHAT IM LOOKING FOR"
"Play asia was a decent store and reliable in 2008, but now am very disappointed with their offer of service, in one month i got three packages returned without them notifying me that it was returned. And the reason was because "my address is not complete" i have been ordering with this address for the last 5 years and just when i chose the cheaper shipment my address becomes invisible. Their solution was to upgrade to a more expensive shipping company if i want the item or refund me. Plus the time wasted, i waited 2 months for 3 packages. Am never going to buy from them again."
"Play-Asia is a decent enough service when your orders arrive and you don't need to use their customer service system, if you're unfortunate enough to have an order or 2 lost in the post, your experience will turn from satisfactory to just plain dreadful.Sure enough, I had 2 orders over a period of time that either weren't sent or were lost in the post. After getting the run around in regards to refunding I decided to open a dispute and got my money back via Paypal for the lost orders in question and continued to use the website as usual chalking it up as a bad experience.One day, I received a notice from the customer service years later telling me I had a dispute open which was completely untrue and that they would no longer serve me, I explained my situation and needless to say the level of customer service received border lined on dreadful.We all have had items lost in the post in our lifetime, especially if we're buying from abroad and I think everyone here could understand that, needless to say one day I placed an order and not long afterwards it said 'refund pending'. Not only was this company refusing business because they refused to accept something was lost in the post, they made me go through the effort of having to use Paypal to refund after making a dispute.Never have I seen a level of customer service so dire, I quite literally shake my head at the awfulness of the service provided, for them to turn away a long time customer who has had 2 items lost in the post is just plain ridiculous and disgusting. Play-Asia need to get better customer service reps and understand that Items do get lost in the post. The postal system isn't perfect, blaming your customers and refusing to serve them just shows how poor of a company this is. I rate this company 2 out of 10.I would like to conclude that treating your customers better, and with respect will earn you a better name for yourself, blaming your customers for your company's own short comings will accomplish nothing."
"Very satisfied. Cheap. Quick response with emailAnd cupon in the order for next time. Excellent reseller !"
"Polite, attentive consultants, competent service. I'm happy. I thank them very much."
"my order arivide ahead of schedule bubble wraped in pristene condtion.i ordered Dark Souls with Artorias of the Abyss Edition Limited Pack.as far as cost go i think play-asia is very reasonable"
"I live in Chile and my package took only 3 weeks to get home.Very happy with play-asia."
"Been using Play-Asia for years and they always deliver the item in well-kept packaging. I have had few shippin mishaps, one lost, few damaged but PA has always been kind enough to promptly reprocess my order or give me refund for items they couldn't replace. Highly recommended seller, from USA"
"The website was user friendly, the selection extensive and my order got to me even quicker than I expected. Play Asia is always my go-to site for ordering games."
"I am not able to buy items presented at Play-Asia.com in my city, so for me Play-Asia is a way to purchase games, toys and etc. I really would like to have. The range of products is impressive, so everyone needs can be satisfied. What is more, the prices are fair and there are also no problems with payment. Moreover, products are always of high quality. By the moment I have done many orders on Play-Asia.com and I have no complains about my purchases. I am very satisfied with Play-Asia.com and I believe that it offers really good services."
"Very good. The shipping was fast and the timing very good."
"It is a great store for everyone that likes japanese rpgs or asiatic games in general, it delivers to all the world and it was a fast and reliable service."
"I bought many items in Play-Asia.com without any problem. The have various items in their site. It is really convenient to shop at Play-Asia.com. Sometimes I get coupon from Play-Asia and it makes me keep buying buying and buying. I really recommend Play-Asia as one of the best online shopping website. Many thanks!"
"Good customer service and competitive prices. Ask any questions and customer service will answer you politely and take action. I just lost my parcel recently and have been waiting for 6 weeks already for any news for it but until now there is none. I just hope that Play-Asia would speed up the checking process in the future. One other thing is that shipping cost has increased, I don't know why this is. I hope that Play-Asia could bring it back down to $5."
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