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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: cs@play-asia.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.42/10 7.42/10
    Chance of future purchase: Rating 8.37/10 8.37/10
    Shipping & packaging: Rating 6.93/10 6.93/10
    Customer service: Rating 8.67/10 8.67/10
    Return/Replacement policy: Rating 7.60/10 7.60/10

What is this?

527 Customer Reviews

Rating 10/10
5/5
modified review posted

"The most friendly and fast place to shop in the world or entire universe..the best!!"


Rating 4/10
2/5
modified review posted

"A special edition game I had preordered was reported out of stock 2 weeks after the game's release. PlayAsia reported they tried to find stock elsewhere, which is great, but customer service were not open to questions and no genuine apology or recompense was offered other than to switch to the standard game at full price.

A useful but unreliable service.
"


Rating 10/10
5/5
modified review posted

"I have heard good things about Play-Asia from a few friends. They never had any problems with their orders, and the staff is very good in assisting them with concerns and questions.

Last night, it was my first time to order from them. I bought a $50 digital code for the Nintendo eCash shop. I promptly received the code, and they were very prompt and polite with my inquiries and concerns.

Will definitely order more from them soon!
"


Rating 10/10
5/5
modified review posted

"Love this shop! Customer service, selectivity and shipping options are awesome! A bit on the expensive side, though."


Rating 10/10
5/5
modified review posted

"I've heard about play-asia from fellow gamers and decided to give them a shot. As a first time experience, I couldn't be happier. My item arrived earlier than expected (12 business days) and was packed very well. I look forward to purchasing from Play-Asia again."


Rating 10/10
5/5
modified review posted

"Genial! Se recomienda ampliamente!
I got questions answered very fast, the products are wide variety, original, and liked the grocery!
Automatic currency conversions very nice for shopping.
Send to almost every country, and makes me posible to have products from Asia.
Gad Garcia from Mexico.
"


Rating 10/10
5/5
modified review posted

"Fantastic service. Reply very quickly. They always let me know about price drops and refund the amount before a games released if I pre-order early. Have managed to fix an incorrect PSN card very quickly and are always helpful and friendly.

I can highly recommend them. I shop from Australia and prefer buying from them over retail here.
"


Rating 2/10
1/5
modified review posted

"Pre ordered a game but when I received the game, there is no pre-order presents. One of the reason I bought this game was the presents! And the custom service has no efficiency!"


Rating 10/10
5/5
modified review posted

"A great company that besides that are far away from where I live, they always delivered.

Thank you,

Marvin.
"


Rating 2/10
1/5
modified review posted

"Horrible customer service.

1- first order, digital code saying it would come straight, nope it didn't, so after 2 days I asked them where is the code, they answer back, oh we don't have it it will be available next week. -> Not letting your client knows about delay is very poor customer service.
2 - one week later I ask the same order - got en email 20 minutes after, there is an issue with your order we need to authentify your order. I used the exact same card and ordered the same thing, same everything!
Then I get an email asking to confirm my Number, and saying they couldnt connect. I'm like this is my number.

They come back, we tried but could not connect. No way I had full signal the entire time, they ARE just TOO LAZY to call in English, or too scared. So they just make up the broken connection for their inability to pick up the phone and call.
I then got another email asking for scan of my card and passport etc... lol - who do you think I am to provide this information. So I gently told them to get lost and give me my money back, oh yeah because they charged me the money but they want me to verify my card? Makes total sense right?

so that's 2 experience with them and 2 bad ones, lost a client. Bye
"

modified review Rep reply posted Sep-28-2014

Play-Asia.com, Play-Asia.com rep has responded

“Dear Pluplut,

First, we apologize if there was any delay in sending you the codes. The first order for the code was not in stock at the beginning. For the second order, we need to verify further the transaction. Please kindly understand that we are doing this for security purposes only.

In the future, it would be convenient if you will pay under the Verified by Visa program so that your order will be processed and the code will be sent immediately.

We are sorry for any inconvenience caused an we at Play-Asia.com is still looking forward to hear from you again.”


Rating 8/10
4/5
modified review posted

"It almost took 6 weeks for me to receive the game with free shipping option, so it's probably better to use registered air mail. But the customer service is good and they were willing to compensate if the order was really lost."


Rating 10/10
5/5
modified review posted

"The best prices I've found for import (and even sometimes local) games, no or very-low shipping fees, and excellent customer support. I highly recommend this store."


Rating 10/10
5/5
modified review posted

"Not bad for my first purchase. Site has all the information a buyer would need. Item arrived in very good condition with a discount coupon too! I had to wait for a month though before getting the item which is probably not Play-Asia's fault as they shipped w/in schedule. I contacted customer service to check on it and they responded promptly and professionally. Very good customer service reflects greatly on the company they represent. "


Rating 10/10
5/5
modified review posted

"they really del me,they gave quick solutions and answers yo my questions, awesome service !!!"


Rating 10/10
5/5
modified review posted

"One of the best place for international video games purchase. Maybe only one store where you can purchase game or console for any region and all possible merchandise for it. Good interface and easy payment. Really fast support."


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