I have ordered successfully before with good experience and my friends have had good experience ordering from Play-Asia.
This is a recent bad experience ordering a Region 3 (Asia) game from Play-Asia. The Batman Arkham Asylum finally shipped a month after my pre-order after nearly 3 weeks after launch due to stock shortage. To my horror, the game that arrived 3 weeks later was a Region 2 (UK) Batman Arkham Asylum. The R3 Product Code (BLAS-XXXXX) was pasted over the Region 2 globe. Luckily I recognized the different packaging (PEGI rating) as well as the different product code BLES-XXXXX before I opened the game.
Please note that where I am (Asia), a Region 2 (UK) PS3 game is inferior to a Region 1 (US) or a Region 3 (Asia) due to:
1) Difficulty to purchase PSN DLC due to the requirement of a UK credit card
2) Poor resale value when compared to R1 and R3 games.
The explanation from their customer service was that was the stock delivered to them from their Asian supplier.
To their credit, they have since taken back the game and refunded my purchase price + return shipping with minimal fuss.
Due to this experience, I will have reservations ordering Region 3 games from Play-Asia. I noticed Batman is now back in stock, but am very worried I will get a R2 again. I would strongly suggest Play-Asia to engage their suppliers so that this does not happen again.
Any attempt to replace the game should first have the agreement of the customer and stated clearly. I would also suggest that Play-Asia start displaying the UK/Europe sign/flag for these products so that customers are aware. A game I recall where Play-Asia passes a UK PS3 game for a Asia P3 game is Sacred 2 (Catalog number BLES-00410)
This review was modified by its author, ZenMY, on
11/7/09 9:51 AM.
I purchased NFS:Shift with Play-Asia and had technical issues with the game. The staff sent a replacement but this also had the same problem and so was returned. The company agreed to refund the price minus a small fee and were extremely courteous and helpful in the whole process. I thoroughly recommend their services.
This is my first transaction with play-asia and I must say it was a pleasure doing business with.
* Quick to respond.
* Product as per description.
* Shipping duration lesser than the estimated time (stated). Good for me.
My product arrived within 5 Days of 'Order Shipped' updation. I ordered via AIR MAIL. My order was shipped well within the preparation time, but would still recommend that the time taken for the same should have been less.
Would be dealing again with play-asia soon. Good job.
Regards
VC
This review was modified by its author, v.c., on
11/4/09 9:21 AM.
I purchased a PS3 network card online on 22 October 2009. I chose the Economy Air Bubble shipping option as the delivery time was stated on the website to be between 5 to 10 days. After I made the purchase, I emailed PlayAsia and was informed that delivery could take up to 30 days. This is clearly contradictory to the shipping time represented on the website, making this at best misleading to the customer and at worst a blatant misrepresentation. If I had known the delivery time was going to take up to 30 days, I would have chosen another shipping option or may not have even purchased the product at all.
What happened after was even more frustrating. I complained to PlayAsia via email no less than 3 times. Despite my numerous and varied explanations, each of the persons replying (i.e. Match, Michelle and Kasel) either did not understand the issue or was avoiding it, as evident from the repetitive and unhelpful answers. I wonder if some of the customer service personnel actually read complaint emails before replying. For example, Match merely sent an identical one-sentence reply on 2 occasions stating that the actual delivery time will take between 5 to 21 days. I'm NOT asking how long the actual delivery time is; I'm ASKING why this was not stated on the website before I purchased the product! So far, none of the persons I'm corresponding with seem to understand my question.
This is very disappointing and unprofessional. Not only was an erroneous and misleading statement made, the after-sales service was also unintelligent and way below par. If this is not resolved satisfactorily, it will be the last time I purchase anything from PlayAsia. I will also have be happy to share my unpleasant experience with other online customers as well.
Estou escrevendo em português p/ os brasileiros.
Excelente loja... tudo o que eu pedi eu fui atendido(inclusive p/ declarar um valor menor p/ evitar a taxação na receita... hehehe). Demorou uns vinte dias o que é bem normal p/ compras internacionais... enfim, quem tem um ps3 e quer jogos baratos, este é o lugar... abs...
All i have to say is that play-asia.com is a great store. I ordered tons of different items with them of varying prices. I read a couple of reviews saying that it's a bad store and it's a scam, it's NOT. The fact is that some of the people have not received their items in a long time could be for many other reasons such as a) the country they live in b) thieves at the post office (don't think it doesn't happen) c) it's a small game package and got badly lost in the shipping container because of the retards working there. I generally use the expensive shipping methods because the products i buy are expensive already so why be a cheapo?... when it says the shipment will arrive in 1-2 or 3-4 days then it always did for me (i guess they might be prioritizing the expensive and big orders first).
Of all online stores that i can find, play-asia is the most preferrable site to purchase items. The services are great and the parcel is delivered on time as indicated. My figures and figma are always in good conditions when i received them.
The first one was red faction, and was received in about three weeks, which is quite fair (I'm in France).
The second one was a bit delayed... Four weeks after receiving the shipping confirmation, I began to be a bit worried, and thought I would never receive my game.
I sent an e-mail to the customer support at play-asia, and I received an answer in about an hour ! Although my game was impossible to track (economy air buble enveloppe), and as the game ordered wasn't available anymore, they proposed total refunding !
One day later, I received my so long-awaited game: it was delayed due to the french post sending it to belgium (!!) before getting it back to france, and finally delivering it to me. I notified play-asia that refunding wasn't necesseray anymore.
I will undoubtedly order my future games at play-asia whenever it's possible. The prices are fairly interesting, the games versions are conveniently labeled (PAL, NTSC-U/J, Region free, etc) and the customer support is really efficient.
Problem:
* Today 25th Oct 2009(41 days to be exact).Pl note:they mention 5-21 Days required for delivery- Current State: ITEM NOT DELIVERED.inspite of all payment made on 14 Sep itself
*More than 10-12 reminders but no action apart from reassurances
*On 8th Oct was assured that address you mentioned is correct so investigation at post office will begin which takes 3 weeks(17 days gone by)
* I begin to doubt that any action is going in this direction and the time being taken is not justified.
*The least they can do now is ship it if they have not that till now or do something that makes me recieve the item at the earliest.I can't tell you how frustrating this has been so far..
Looking forward to atleast some action from your side.I reiterate it has been 41 days and still waiting for my item for which i have already paid for..
Ayush(ayush.singh8@gmail.com)
This review was modified by its author, ayush, on
10/26/09 1:10 PM.
It's been 2 months now and still I haven't received the item I ordered.
Play-asia, where can it be now?
I have already paid for it in my credit card and it's just so disappointing that I have paid for something I haven't even seen or used.
Finally got Uncharted 2 today! Other than the good service and safe packaging the only thing that I would like to be improved is the delivery time. It took 11 days...Considering the fact that I'm in Singapore it should be quicker! :)
Play-Asia, hmmm... i'm very love this online store
i spend a lot hahha... this is very responsible online store and co-operative. they send me again for my some broken stuff, but the bad news it's when play-asia resend the item it's broken again when it reach me.. so sad, and dunno wanna say >_<
can't blame them, may be the item can't survive for a long shipping to my country, i can understand when i see why the item broken, it's too sensitif, very sad here.. but i'm very salute of play-asia responsible, they send me again the item but.. it's all broken, >_< maybe i pick a wrong item to buy haahahah...
i'm very recommended this store to all off u, u can trust them, but.. please if you choose an sensitive item to purchase,delivered it via fed ex or something there..(for me that's expensive way)hahahha..
ok.. keep the good job play-asia
I ordered A PSP KillZone Game and i am from Palestine and received it on time no delays what so ever and they respond quickly to my questions and and definitely i am going to make business with them again
Only order 3 items from them but i have a really good impression of this online store. They offer free shipping, good discounts and many good items. And Play-asia protect the goods very carefully.
The only thing is that i mainly shop for anime-related items like figures, tapestry or cushion cover but they only sell figures and some minor items.
Also i cant be sure about their figures availability. For example, i have waited for a Clannad figure which will be released in September and hope i will get a free shipping from this store, but when other stores like 1999 or HLJ get it, this store cancel selling the figure. I understand the difficulty they may face in stocking the product, but it still scares me. I dont want to miss a good figure over again.
However, that's just my minor circumstance. Overall Play-asia is a very good place for buying goods online.
