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"I ordered the TH-P42HD8UK (of which they had only one -- difficult-to-get item), HDMI terminal board, and Peerless Smartmount. All arrived quickly (4 days) and in top condition. Aric the salesperson was wonderful and helpful with all my questions, responded quickly to e-mails. "
"A Sony 32" HDTV was purchased from HT Concepts. Prior to ordering the set,a rep readily answered questions regarding shipping and extended warrenty in a straight forward manner. It was a very satisfactory experience."
"The total buying experience was great. 50" plasma purchase was made online, order confirmation received immediately. Purchase shipped the next day. Delivery made one week later flawlessly. Price was the best. Customer service, communication, and follow-up were very personable and excellent. Highly recommended."
"Impressive customer service: while my plasma arrived shattered (shipped directly from the manufacturer), Plasma Concepts was very responsive and shipped a new one out immediately. They were knowledgeable, easy to do business with, and even followed up a few weeks after the sale and leant me a calibration disk. I would definitely do business with Plasma Concepts again and recommend them – particularly for the superior customer service, which is so important when ordering on-line."
"I had a great experience with Plasma Concepts. Everyone there was very helpful and knowledgable. My TV arrived on time and undamaged. I would recommend them to anyone!
"Super online , but personalized shopping experience. Bought a 42" NEC Plasma; HT Concepts had the best price and were an authorized dealer. Shipped immediately and no pressure to buy extra stuff. They sent a tracking number immediately, and called to make sure I was happy after delivery."
"I purchased a Panasonic TH-50PX600U plasma TV from Plasma Concepts in July 2006. Their price and shipping charges were great (I saved almost $1000 over local retail). They had the model in-stock and promptly shipped it. It was received within a week and was in good working condition. They checked back to be sure I was satisfied with the purchase and requested feedback on my buying experience with them. Five stars for Plasma Concepts!"
"Excellent overall transaction. These guys were first class from start to finish. After trading emails for several days, on product questions (which were always answered within hours, if not minutes), I decided on the NEC 50XR5 Plasma. I called in my order to Bob (president of the company, and always answered my calls and emails). Plasma Concepts had the best price for the panel, that I could find, and are an authorized dealer. They also offered a guarantee on this set, that if I didn't like it for any reason, I could return it within 30 days, no questions asked.
Ordered July 19th, received email confirmation within minutes. Item shipped out the 20th, and I received tracking info from the freight company. Was able to watch the tracking to follow my TV, and it was delivered in perfect condition within a week of me placing the order.
On a side note, I also ordered a wall mount, that was supposed to be drop shipped from the manufacturer. The tracking wasn't showing up for me, so I emailed Plasma Concepts with my concerns. Within 5 minutes, I had received an email and a phone call back, and an offer to overnight me a wall mount at their expense, just so I would have it before my TV arrived. Now that's customer service if I've ever seen it. Turns out, just the tracking was a problem, and I received my original wall mount on time. But the fact that Plasma Concepts immediately offered to overnight me one at their expense, even though the manufacturer was to blame, speaks volumes.
2 days after delivery of my TV, I recieve a follow-up email, and phone call, ensuring my satisfaction was met, and inquiring if I had any technical or set-up questions on my TV.
Plasma Concepts definitely has unbelievable customer service, and had the best price.
They would absolutely be my first choice next time I need to order an item that they carry.
"
This review was modified by CohallDenver on August 14 2006 10:16:06 AM
"I chose the right place. I was scared to buy from an online company thay I had never heard of before. It was very simple. The articulate, well informed reps answered my questions well...much better than the $7/hour kids at the local electronics stores. I ordered my plasma TV on a Tuesday and was watching it on Friday afternoon...remember to schedule your cable guy if you need a box or HD Card. I would/will reccomend HT Concepts/Plasma Concepts to all of our friends. I also saved a LOT of $$$. Everything should be this easy. Get over the bricks and mortar stores for some things.
I'd give them a 10 out of 10 if there were a scale.
"I decided to purchase my Panasonic TH50PX600 Plasma TV from Plasma Concepts, in part, because they are an AVS Forum Sponser. Plasma Concepts notified me as soon as the set was in stock and offered a very attractive price. I ordered the Plasma and it was picked up by the shipping company the same day. The set arrived in my home town 3 days later and the shipping company held it for 2 more days as I was out of town. The plasma is now mounted on my den wall and is performing flawlessly. I would not hesitate to purchase from Plasma Concepts again. "
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posted Jun-01-2006 
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![Share](javascript:share_rating({"review_body":"A Sony 32\u0022 HDTV was purchased from HT Concepts. Prior to ordering the set,a rep readily answered questions regarding shipping and extended warrenty in a straight forward manner. It was a very satisfactory experience.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/261387#comment261387","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"Blurb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The total buying experience was great. 50\u0022 plasma purchase was made online, order confirmation received immediately. Purchase shipped the next day. Delivery made one week later flawlessly. Price was the best. Customer service, communication, and follow-up were very personable and excellent. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/264935#comment264935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"sakaike","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Impressive customer service: while my plasma arrived shattered (shipped directly from the manufacturer), Plasma Concepts was very responsive and shipped a new one out immediately. They were knowledgeable, easy to do business with, and even followed up a few weeks after the sale and leant me a calibration disk. I would definitely do business with Plasma Concepts again and recommend them \u2013 particularly for the superior customer service, which is so important when ordering on-line.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/267663#comment267663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"afalgoust","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a great experience with Plasma Concepts. Everyone there was very helpful and knowledgable. My TV arrived on time and undamaged. I would recommend them to anyone!<br><br>Jerry Stabler","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/268091#comment268091","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"Jerrys","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Super online , but personalized shopping experience. Bought a 42\u0022 NEC Plasma; HT Concepts had the best price and were an authorized dealer. Shipped immediately and no pressure to buy extra stuff. They sent a tracking number immediately, and called to make sure I was happy after delivery.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/270454#comment270454","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"pmandt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Panasonic TH-50PX600U plasma TV from Plasma Concepts in July 2006. Their price and shipping charges were great (I saved almost $1000 over local retail). They had the model in-stock and promptly shipped it. It was received within a week and was in good working condition. They checked back to be sure I was satisfied with the purchase and requested feedback on my buying experience with them. Five stars for Plasma Concepts!","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/271293#comment271293","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"whiteshoe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent overall transaction. These guys were first class from start to finish. After trading emails for several days, on product questions (which were always answered within hours, if not minutes), I decided on the NEC 50XR5 Plasma. I called in my order to Bob (president of the company, and always answered my calls and emails). Plasma Concepts had the best price for the panel, that I could find, and are an authorized dealer. They also offered a guarantee on this set, that if I didn\u0027t like it for any reason, I could return it within 30 days, no questions asked.<br><br>Ordered July 19th, received email confirmation within minutes. Item shipped out the 20th, and I received tracking info from the freight company. Was able to watch the tracking to follow my TV, and it was delivered in perfect condition within a week of me placing the order.<br><br>On a side note, I also ordered a wall mount, that was supposed to be drop shipped from the manufacturer. The tracking wasn\u0027t showing up for me, so I emailed Plasma Concepts with my concerns. Within 5 minutes, I had received an email and a phone call back, and an offer to overnight me a wall mount at their expense, just so I would have it before my TV arrived. Now that\u0027s customer service if I\u0027ve ever seen it. Turns out, just the tracking was a problem, and I received my original wall mount on time. But the fact that Plasma Concepts immediately offered to overnight me one at their expense, even though the manufacturer was to blame, speaks volumes.<br><br>2 days after delivery of my TV, I recieve a follow-up email, and phone call, ensuring my satisfaction was met, and inquiring if I had any technical or set-up questions on my TV.<br><br>Plasma Concepts definitely has unbelievable customer service, and had the best price.<br><br>They would absolutely be my first choice next time I need to order an item that they carry.<br><br> ","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/271309#comment271309","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"CohallDenver","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I chose the right place. I was scared to buy from an online company thay I had never heard of before. It was very simple. The articulate, well informed reps answered my questions well...much better than the $7\/hour kids at the local electronics stores. I ordered my plasma TV on a Tuesday and was watching it on Friday afternoon...remember to schedule your cable guy if you need a box or HD Card. I would\/will reccomend HT Concepts\/Plasma Concepts to all of our friends. I also saved a LOT of $$$. Everything should be this easy. Get over the bricks and mortar stores for some things.<br><br>I\u0027d give them a 10 out of 10 if there were a scale.<br><br>Thanks.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/271356#comment271356","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"bristow67","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I decided to purchase my Panasonic TH50PX600 Plasma TV from Plasma Concepts, in part, because they are an AVS Forum Sponser. Plasma Concepts notified me as soon as the set was in stock and offered a very attractive price. I ordered the Plasma and it was picked up by the shipping company the same day. The set arrived in my home town 3 days later and the shipping company held it for 2 more days as I was out of town. The plasma is now mounted on my den wall and is performing flawlessly. I would not hesitate to purchase from Plasma Concepts again. ","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/271569#comment271569","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"yakatak","rating":"5"}, "single");){kind=link}
"I ordered the TH-P42HD8UK (of which they had only one -- difficult-to-get item), HDMI terminal board, and Peerless Smartmount. All arrived quickly (4 days) and in top condition. Aric the salesperson was wonderful and helpful with all my questions, responded quickly to e-mails. "