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140 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/Plasma_Concepts","store_thumb":"\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","store_rating":"0.00","total_reviews":"140"}", "store");)
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posted Aug-25-2011“I know how aggravating it can be to make a purchase and then be disappointed. Unfortunately this fellow happened to be in a group of customers who experienced that with us. The product that he had hoped to purchase proved to be a very rapid seller. So rapid in fact that communications broke down between our company and Amazon. On line inventory numbers were at zero but we did not receive any orders from Amazon so we kept resetting our inventory to the number we had available. It wasn't until hours later that orders began to show up and we realized that the inventory count had been correct and we were now severely over sold. I realize this doesn't make it right for him but I wanted to let him know we experienced a one-time problem and this isn't our normal way of doing business. This one item, this single day has been the only customer service glitch our company has experienced and unfortunately he was one of the customers to bear the brunt of our error.
I can't deny that Amazon accepted his order and we were not able to fill it. However it was a unique instance and not how we normally conduct business. I'm sorry this fellow is disappointed that he didn't get his product but we notified him through Amazon as soon as we got the information from them.
Plasma Concepts”
5/5
posted Jul-23-2009
This review was modified by who1zep on July 23 2009 01:37:08 PM ![Share who1zep review](javascript:share_rating({"review_body":"Purchased one of the last Pioneer KRP-600m monitors from the merchant, aka HT Concepts. They did not have them in stock initially (no one did) but the website gave me an option to have them e-mail me when it was back in stock, and it happened. They have access to more in the warehouse (confirmed by phone) than the website lists, but that may be to spur sales. They answer their phone and discuss their product. They were the only authorized Pioneer plasma dealer that also was an AVS Forum sponsor (where I learned about my new monitor), so my decision on where to buy was easy. Their price was also great.<br><br>The real test is how they perform when there is a problem. I did not have a problem with the break in, but have not watched it yet.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/483559#comment483559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"who1zep","rating":"5"}, "single");)
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5/5
posted Aug-07-2009![Share MartinJW review](javascript:share_rating({"review_body":"I found plasmaconcepts through avsforum.com. After verifying they were an authorized Pioneer dealer I talked to Bob and ordered online a day later.<br><br>Everything went smooth and the KRP-600M arrived in perfect condition.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/488462#comment488462","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"MartinJW","rating":"5"}, "single");)
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posted Jul-28-2009![Share broderick review](javascript:share_rating({"review_body":"Couldn\u0027t have been happier. Aric did a great job from start to finish. I\u0027ve already recommended them to others.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/485855#comment485855","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"broderick","rating":"5"}, "single");)
Share review![Share edguetzow review](javascript:share_rating({"review_body":"Plasma Concepts had a great price, was an authorized dealer and was very professional in their handling of my purchase. They provided tracking information quickly and followed up every step of the way. I had my monitor shipped to Texas and it arrived in perfect condition. I would recommend their services to everyone!","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/482827#comment482827","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"edguetzow","rating":"5"}, "single");)
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![Share btalbott1 review](javascript:share_rating({"review_body":"Plasma Concepts is awesome. They deliver, follow up and follow through. There are many places to buy from but, the service from Plasma Concepts is second to none!","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/474593#comment474593","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"btalbott1","rating":"5"}, "single");)
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posted Jun-12-2009![Share deesauto review](javascript:share_rating({"review_body":"I found the greatest deal with this seller. After I\u0027ve been fooled around by other sellers posted for less but forced to by something else. <br>I\u0027m sure will do business with store again.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/473874#comment473874","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"deesauto","rating":"5"}, "single");)
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posted May-05-2009![Share cmclmorgan review](javascript:share_rating({"review_body":"I purchased an LCD TV and extended warranty. This company is outstanding in all areas. They were reasonably priced, the shipping was fast, and communication was smooth and personal. I recommend this company to others and look forward to doing business with them again in the future.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/463692#comment463692","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"cmclmorgan","rating":"5"}, "single");)
Share review![Share jax123 review](javascript:share_rating({"review_body":"Plasma Concepts is a will-do company. They have a can-do attitude, but they take it a step further and follow-through on their commitments. The service was the best. Aric quickly understood our needs\/desires and gave us great choices.<br><br>Plasma Concepts - the best. Customer understanding, customer service, customer satisfaction. All are the best. BMW is the Plasma Concepts of the auto industry.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/463211#comment463211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"jax123","rating":"5"}, "single");)
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![Share YogiYahooeys review](javascript:share_rating({"review_body":"Responsive, communicative, used Best Buy for delivery\/order fulfillment, so I didn\u0027t have to schedule a delivery, was able to simply pick it up at my local Best Buy. Unfortunately, there is a big negative. Unlike most internet and bricks and mortar stores, this company does no internal price matching. The price on the product ordered went down by $100 not 2 weeks after purchase, but I was told that nothing would be done to refund the amount. Huge disappointment that pretty much ruined my experience. Don\u0027t purchase from them if you have any concern about future price drops.","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Concepts\/comment\/461114#comment461114","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Concepts.jpg","store_name":"Plasma Concepts \/ htpent.com","username":"YogiYahooeys","rating":"3"}, "single");)
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"Oversold a product through amazon... did not contact me, and will tie up my funds for up to a week. No call or email from them about cancellation. Faulty website. Stay away from this seller."