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Stores > Pioneer Valley Knife & Tool

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  • Pioneer Valley

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Rating 2/10

"My order contained nine items. PVK's shipment was missing three items from my order and included one that I didn't order. I contacted them by e-mail and they sent another shipment. The second shipment contained four wrong items but none of the missing items from my order. Through several e-mail exchanges, I specified exactly what I had ordered, what I had received, and what was missing, and stated that I just wanted to exchange the items that had been shipped to me in error for the ones that were still missing. Even though the PVK web site states that the items they sell are "always in stock" and the item pages for the three items missing from my order showed that all were in stock, the last e-mail from Josh Burbank, PVK's General Manager, claimed "we have no XXXXX in stock". Either he was lying or the "always in stock" claim on the website is a lie. Either way, I won't do business with these deceptive SOBs again.

Rating 10/10

"Sent the wrong knife but made it right by sending me the correct knife and a prepaid mailer to send the wrong knife back. Excellent service will definitely do business with them again!!!


Rating 2/10

"09/17/10 Received no merchandise, company will not answer emails, telephone calls or voice mail. Long time customer - customer no more."

Rating 2/10

"I had bad experiences buying from them. I bought from them 3 times, every time there's a package missing.

Rating 10/10

"There was a problem with my order, so I contacted PVK about it. They were very helpful, and they corrected the issue immediately. I definitely recommend them to anyone looking to buy knives and tools online."

Rating 10/10

"One of the few stores that indicate what is in stock. Shipment was very prompt. Prices are good. Will definitely shop again."

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