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"I feel upset because pinzoo offered me send by e-mail pin code and instead of that they added airtime directly to my phone and I couldn't add my promotional codes... customer service told me call tracfone because it is not our problem now. Really dissapointed. Not more pinzoo in my transactions. Be careful."
"It is extremely unsafe to pass my phone number to pinzoo for recharging. After purchasing minutes from this site, my phone was bombarded by unsolicted and useless text messages which CHARGE to my account!!! Without paying attentions, all my money was stolen. NEVER NEVER let buyer charge for you. A follow-up: Pinzoo contacted me within 24 hours and explained that they have no knowledge about the chargable text messages. I really appreciate their fast response. They are very serious and responsible and I will continute to refill my phone from pinzoo."
This review was modified by chymo on January 12 2011 10:14:30 AM
"Mel was the "Live Chat" person with whom I spoke this afternoon. I had made an error in ordering, and Mel was perfect in helping fix it. Mel is an "eleven" out of "ten"! I couldn't have asked for better, more prompt, or more professional service. I highly recommend Pinzoo to everyone I meet. This service is GREAT! Thanks again! Linda M."
"Real people answer the phone quickly, walk you through the process, make sure it works, and that you are taken care of. The rep was very patient, polite, and helpful. If you are tired of the poor support and bad attitude from SimpleMobile, just re-up with pinzoo. Doesn't hurt to save a few pennies either. Such a relief to deal with these people instead of SimpleMobile.
"I just wanted to say that I certainly appreciated the professionalism and congeniality Lily provided in our chat conversation. She deserves a five star rating in Customer Service ethics. Pinzoo is fortunate to have such a valued employee. "
"IMPORTANT UPDATE: I'm writing this update later the same day after I sent a copy of the review to Pinzoo. Rather than ignore me as so many companies do these days, I received a personal phone call from Sean at Pinzoo, who made me extremely happy by acknowledging my complaint and rectifying the situation, no questions asked. I'm changing my rating from 1 star to 4 stars because good customer service means a lot to me and they deserve it. The reason I don't make it a 5 is because the original problem shouldn't have happened and I still think it is deceptive not to warn customers before the purchase that a phone verification is necessary. However, the fact that they went out of their way to make it right just earned them a very happy return customer. Thanks Pinzoo!
-------------Original Review------------ This company's policies are absurd. First, they advertise instant email delivery of Page Plus PINS on eBay and their website, but nowhere on the site prior to completing the order do they tell you that the first time you have to go through a phone verification process before it is approved. Then once you get to that point it is too late because they offer no mechanism for immediately cancelling so you can buy your minutes elsewhere. Very inconvenient when you attempt this after their business hours.
To add insult to injury, they are apparently unaware that there are different time zones in this country, and their customer service rep called and woke me up at 6:00am on a Saturday morning to do this verification. Very annoying, but OK let's get this done and over with, right? Wrong. Next they tell you that your cell phone they are calling you on is not good enough and that you have to let them call you on a land line to complete the verification. If you don't want to give them your land line number, or don't have one, then they want to call your bank, take a DNA sample and indenture your first born son. Of course since it's Saturday they can't do that til Monday, leaving you hanging for two more days. Oh boy, I'm just dying to give my banking information to a company with misleading sales practices and zero integrity.
"No thanks, just cancel the order." Thankfully that was the only part of the process that was immediate and painless, so save yourself the headache and don't waste your time or money with Pinzoo in the first place."
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This review was modified by 
posted Oct-09-2009 
![Share](javascript:share_rating({"review_body":"It is extremely unsafe to pass my phone number to pinzoo for recharging. After purchasing minutes from this site, my phone was bombarded by unsolicted and useless text messages which CHARGE to my account!!! Without paying attentions, all my money was stolen. NEVER NEVER let buyer charge for you.<br>A follow-up: Pinzoo contacted me within 24 hours and explained that they have no knowledge about the chargable text messages. I really appreciate their fast response. They are very serious and responsible and I will continute to refill my phone from pinzoo.","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/677857#comment677857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"chymo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi,<br>It was a very good experience. She was very friendly and helpful even when I blanked out on what she asked! Great customer service.<br>Thanks!","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/504425#comment504425","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"jochja","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Mel was the \u0022Live Chat\u0022 person with whom I spoke this afternoon. I had made an error in ordering, and Mel was perfect in helping fix it. Mel is an \u0022eleven\u0022 out of \u0022ten\u0022! I couldn\u0027t have asked for better, more prompt, or more professional service. I highly recommend Pinzoo to everyone I meet. This service is GREAT! <br>Thanks again!<br>Linda M.","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/1217247#comment1217247","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"LindafromMilford","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very Satisfied, and customer service is great.","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/634891#comment634891","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"stangrysz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"pinzoo is so fast.thanks.","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/452638#comment452638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"vivien","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Real people answer the phone quickly, walk you through the process, make sure it works, and that you are taken care of. <br>The rep was very patient, polite, and helpful.<br>If you are tired of the poor support and bad attitude from SimpleMobile, just re-up with pinzoo. Doesn\u0027t hurt to save a few pennies either. Such a relief to deal with these people instead of SimpleMobile. <br><br>This should be 10 stars...<br>","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/1137533#comment1137533","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"blaine.minazzi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just wanted to say that I certainly appreciated the professionalism and congeniality Lily provided in our chat conversation. She deserves a five star rating in Customer Service ethics. Pinzoo is fortunate to have such a valued employee. ","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/547658#comment547658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"oncallcellular","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"IMPORTANT UPDATE: I\u0027m writing this update later the same day after I sent a copy of the review to Pinzoo. Rather than ignore me as so many companies do these days, I received a personal phone call from Sean at Pinzoo, who made me extremely happy by acknowledging my complaint and rectifying the situation, no questions asked. I\u0027m changing my rating from 1 star to 4 stars because good customer service means a lot to me and they deserve it. The reason I don\u0027t make it a 5 is because the original problem shouldn\u0027t have happened and I still think it is deceptive not to warn customers before the purchase that a phone verification is necessary. However, the fact that they went out of their way to make it right just earned them a very happy return customer. Thanks Pinzoo!<br><br>-------------Original Review------------<br>This company\u0027s policies are absurd. First, they advertise instant email delivery of Page Plus PINS on eBay and their website, but nowhere on the site prior to completing the order do they tell you that the first time you have to go through a phone verification process before it is approved. Then once you get to that point it is too late because they offer no mechanism for immediately cancelling so you can buy your minutes elsewhere. Very inconvenient when you attempt this after their business hours.<br><br>To add insult to injury, they are apparently unaware that there are different time zones in this country, and their customer service rep called and woke me up at 6:00am on a Saturday morning to do this verification. Very annoying, but OK let\u0027s get this done and over with, right? Wrong. Next they tell you that your cell phone they are calling you on is not good enough and that you have to let them call you on a land line to complete the verification. If you don\u0027t want to give them your land line number, or don\u0027t have one, then they want to call your bank, take a DNA sample and indenture your first born son. Of course since it\u0027s Saturday they can\u0027t do that til Monday, leaving you hanging for two more days. Oh boy, I\u0027m just dying to give my banking information to a company with misleading sales practices and zero integrity.<br><br>\u0022No thanks, just cancel the order.\u0022 Thankfully that was the only part of the process that was immediate and painless, so save yourself the headache and don\u0027t waste your time or money with Pinzoo in the first place.","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/1121343#comment1121343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"redsnapper","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Like wow, so totally easy and painless, wham bam thank you maam and ya got the juice, at a discount, no less!!!","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/512131#comment512131","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"ap7isback","rating":"5"}, "single");){kind=link}
"I feel upset because pinzoo offered me send by e-mail pin code and instead of that they added airtime directly to my phone and I couldn't add my promotional codes... customer service told me call tracfone because it is not our problem now. Really dissapointed. Not more pinzoo in my transactions. Be careful."