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"Pinnaclemicro was a great source for a cisco router we needed to replace on our network. It came packaged well and on time. An associate of ours told us to buy from this site and we were glad we did. We will buy our next hot swap hard drive from them when we need it."
"I purchased Cisco equipment and ran into difficulties with the configuration. Dave at Pinnacle tracked down the files that I needed and stayed with me throughout the process. Major thumbs up to Pinnacle. I will buy networking equipment from them whenever possible."
With all due respect on both sides of the transaction, I’d just like to say you will not find better customer service anywhere on the Internet than at Pinnacle Micro / EZ Systems. My circumstances were nothing short of the dreaded IT nightmare we pray will never happen to us. It was like the entire realm of dark forces had amassed and joined forces to foil our every attempt to resolve my motherboard issue. First off, I want you to know that after much searching, I found “the best” refurbished price on the web at Pinnacle Micro / EZ Systems, so I ordered the board. Everything went flawlessly from the purchase in California to the delivery in Atlantic Canada, until I installed this “well priced” proprietary HP motherboard. Then I discovered it did not work. That’s when I heard the Alfred Hitchcock Psycho screech echoing in my mind. My client’s main machine was down and payroll was weeks behind and the motherboard from California doesn’t work. Doah!!! The guarantee was 30 days so I called Dave for the first of many conversations by phone. Being the top notch friendly and reassuring fellow that he is, Dave immediately quieted that Psycho theme of terror rolling around in my head. To make a long story short, Dave stated he had replacements in stock and sent me the info I needed to send the bad one back; and I did. Two days later, the returned MB arrives in the US. 13 additional days later, after multiple phone calls to Dave and who knows how many emails back and forth tracking the package, the MB finally arrives at it’s destination. “Hurray!” “Here comes the replacement!” "NOT!!!" To our mutual shock, there was not a replacement MB to be found anywhere. Apparently, whatever the hold up was at the US border (I believe something of a terrorist nature was going on at the time), enough time had lapsed for all the remaining motherboards in stock to be sold. Even though the 30 day warranty period had passed, Dave being the first class support representative that he is, saw to it that I was credited a full refund including shipping and the brokerage fees levied at the border; My confidence in Pinnacle Micro / EZ System as a credible, trustworthy organization soared. My willingness and desire to do business with Dave and his company is solid and guaranteed. Thanks Dave for what I believe was the best customer support service I have ever experienced on an Internet transaction.
Steve"
This review was modified by cybermitch on November 10 2010 07:40:31 PM
"There is a great site with lots of equipment and software rare and not available in the market, what a great site I can buy computer software easily by Credit Cards & PayPal Very beautiful and that this service is available all over the world And drop shipping is a good thing and an excellent warranty The site has excellent customer service I can Ask about any product and i will find a good answer"
"I am very likely to shop at Pinnacle Micro in the future. I can say that the cost of products and services is the best. Fast shipping, good quality products and the result is happy customers. So I can tell that I am very happy, very satisfied. This shop is amazing in all ways."
"Nice online store with huge selection of parts and models. Especially useful for repair workers, like me, who are fixing older models for which original spare parts are difficult to find. Purchase is easy, shipping is immediate and the delivered parts always match the specs written on the website. On only one occasion, I received an item which did not work, but that only happened because I ordered the wrong part. They took it back and sent me the proper one (even though they did not have to do it - it was my mistake). So, I only have good words about Pinnacle Micro."
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![Share](javascript:share_rating({"review_body":"Excellent service and fast delivery. I will definitly buy again. Everything received exactly as advertised. Thank you for all your assistance. ","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/260297#comment260297","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"ocean12","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"transaction went smoothly. arrived promptly and as expected. Good customer service all around. ","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/262378#comment262378","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"jayzwrld","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased Cisco equipment and ran into difficulties with the configuration. Dave at Pinnacle tracked down the files that I needed and stayed with me throughout the process. Major thumbs up to Pinnacle. I will buy networking equipment from them whenever possible.","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/501379#comment501379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"scaster","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"To all who are willing to read this;<br><br>With all due respect on both sides of the transaction, I\u2019d just like to say you will not find better customer service anywhere on the Internet than at Pinnacle Micro \/ EZ Systems. My circumstances were nothing short of the dreaded IT nightmare we pray will never happen to us. It was like the entire realm of dark forces had amassed and joined forces to foil our every attempt to resolve my motherboard issue. First off, I want you to know that after much searching, I found \u201cthe best\u201d refurbished price on the web at Pinnacle Micro \/ EZ Systems, so I ordered the board. Everything went flawlessly from the purchase in California to the delivery in Atlantic Canada, until I installed this \u201cwell priced\u201d proprietary HP motherboard. Then I discovered it did not work. That\u2019s when I heard the Alfred Hitchcock Psycho screech echoing in my mind. My client\u2019s main machine was down and payroll was weeks behind and the motherboard from California doesn\u2019t work. Doah!!! The guarantee was 30 days so I called Dave for the first of many conversations by phone. Being the top notch friendly and reassuring fellow that he is, Dave immediately quieted that Psycho theme of terror rolling around in my head. To make a long story short, Dave stated he had replacements in stock and sent me the info I needed to send the bad one back; and I did. Two days later, the returned MB arrives in the US. 13 additional days later, after multiple phone calls to Dave and who knows how many emails back and forth tracking the package, the MB finally arrives at it\u2019s destination. \u201cHurray!\u201d \u201cHere comes the replacement!\u201d \u0022NOT!!!\u0022 To our mutual shock, there was not a replacement MB to be found anywhere. Apparently, whatever the hold up was at the US border (I believe something of a terrorist nature was going on at the time), enough time had lapsed for all the remaining motherboards in stock to be sold. Even though the 30 day warranty period had passed, Dave being the first class support representative that he is, saw to it that I was credited a full refund including shipping and the brokerage fees levied at the border; My confidence in Pinnacle Micro \/ EZ System as a credible, trustworthy organization soared. My willingness and desire to do business with Dave and his company is solid and guaranteed. Thanks Dave for what I believe was the best customer support service I have ever experienced on an Internet transaction.<br><br>Steve","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/635638#comment635638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"cybermitch","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There is a great site with lots of equipment and software rare and not available in the market, what a great site<br>I can buy computer software easily by Credit Cards & PayPal<br>Very beautiful and that this service is available all over the world<br>And drop shipping is a good thing and an excellent warranty<br>The site has excellent customer service I can Ask about any product and i will find a good answer","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/909332#comment909332","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"ashraf001","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nice place where you can search,find and satisfy your needs of computer software and hardware. The prices are really good and its a bargain.","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/910024#comment910024","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"drndrn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"bought a camera from PinnacleMicro, no problem with shipping and working very well, i advise others to use this service.","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/910046#comment910046","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"micano","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very likely to shop at Pinnacle Micro in the future. I can say that the cost of products and services is the best. Fast shipping, good quality products and the result is happy customers. So I can tell that I am very happy, very satisfied. This shop is amazing in all ways.","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/913094#comment913094","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"amyffffg","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nice online store with huge selection of parts and models. Especially useful for repair workers, like me, who are fixing older models for which original spare parts are difficult to find. Purchase is easy, shipping is immediate and the delivered parts always match the specs written on the website. On only one occasion, I received an item which did not work, but that only happened because I ordered the wrong part. They took it back and sent me the proper one (even though they did not have to do it - it was my mistake). So, I only have good words about Pinnacle Micro.","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/918578#comment918578","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"ginaverdasco","rating":"5"}, "single");){kind=link}
"Pinnaclemicro was a great source for a cisco router we needed to replace on our network. It came packaged well and on time. An associate of ours told us to buy from this site and we were glad we did. We will buy our next hot swap hard drive from them when we need it."