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"shipping is fast-same day after I ordered."
"Found pictureline while doing some late night searching for a place with a fuji x100s in stock. The status was shown as pre-order and so I took a chance (I'm glad I did). I emailed them after the preorder to find out when they would be getting some stock in and the next morning I received a very pleasant email that some stock would be coming in later in the week and my order would be fulfilled. Fast forward 3 days later, my order is processed and the item is on a UPS truck. Very pleased with the service offered and speed/quality of communication with customer service. I am definitely making them my next 1st stop for photo gear."
"I have had good experiences, repeatedly, with this business. The staff is very knowledgeable, very helpful Unlike the orders with a few of the other national players, my orders with them are accurately filled and I never have to send anything back.The are my go-to for photo equipment and related supplies."
"I stumbled across the Pictureline Web site while looking for a Nikon D800E. I was impressed with the accuracy of their stock status on the Web site. I ordered on-line but then talked with customer support later - VERY HELPFUL AND INFORMATIVE. I found their prices very competitive (often the best price). I will be doing more purchasing from them in the future. GREAT BUSINESS. And yes, I did order my D800E from them."
"Great!I got the site!I love this site and visit it sometimes ago ,but i can't remember the full name.Now i got it."
"Excellent Job Pictureline! I am very impressed with your store with your inventory and your staff. My shipment of sync cords was fast and accurate."
"There are many camera stores with similar prices and similar gear. I know I can get anything I need on any online camera store etc...I shop at pictureline because of their fantastic customer service and their knowledge of products. No one can beat their customer service. Pictureline legitimately cares about the customer. They make sure that the customer is happy and satisfied with their purchase when they walk out of the door. I am speaking from personal experience. As long as pictureline is around I will never shop at any other camera store. "
"Pictureline is the Nordstrom of camera stores. I have been shopping at Pictureline for almost 4 years and not ONCE have they treated me poorly or made me feel as if my questions were stupid, whereas another local photo chain store called me a "soccer mom photographer" and was very condescending to me. I have actually called Pictureline while on the job a few times and have received personal help with technical issues. I am blown away by their friendly, experienced and knowledgeable staff. I won't shop anywhere else for my camera needs."
"First, I'm confused with some ratings that said they were glad they didn't buy at this store, when it requires you to have an invoice and transaction date. How accurate is this site? I have used Pictureline for all my photo needs since they opened. I teach photography at a school and I purchase plenty from them. There are plenty of other stores but there must be a reason why I always go back. Somebody mentioned Inkleys, but I don't like them trying to change my mind because they are getting a kick back from the various companies. I have had (many) students say they wanted to get a Canon and Inkleys tried to talk them out of it and get a Pentax. (like the one he had on his t-shirt) As has been mention the in store service at Pictureline is wonderful. You have their attention and they help educate you. As far as returns, I seldom have a problems. I once purchased a camera for a student organization, and it wouldn't even turn on. When I called them, they came by with another one and took the one that didn't work. They offer classes and seminars, and carry brands and equipment that they consider to be the best. If you want junk, or to be hassled by the ex-used car salesman to photo rep go to the big online shops that carry everything. As far online sales, I've never done that, but I do know that if you look at the web site at 12:00 and you wait to order it at an hour later, it is a web site and someone else around the world might have purchased it during that time. I have every confidence in this organization and the people that work there. If the business was bad they would be getting rid of employees and hiring new ones, the same people are working there that have since the beginning and they are still adding staff. Its a class act, even if you're not buying equipment, go to the store and see how it should be done."
"I'm currently a customer at their Salt Lake store and have been totally satisfied! I mostly rent equipment for events and personal projects and I've always been very satisfied with the quality of equipment and customer service. They're always anxious and willing to help me with my questions about technique, equipment, and they offer great knowledge and assistance to achieve a desired result."
"When I first entered Pictureline's SLC store I was impressed. Beginning with the low key welcome from a salesperson to the upscale decor which begged for my attention at multiple displays I was drawn further into the store and the culture of Pictureline. Sales representatives had great product knowledgeable and stayed focused on my current needs and desires. I discovered that many of the sales reps were specialists in given products. I am a Nikon shooter and Pictureline has a Nikon guru, a Canon guru and a Leica guru as well as a software and peripherals guru.I became a Pictureline regular after the Nikon D3 was introduced, Since that time I have not bothered to shop and any local retail camera store or online store. I was recently on a shoot and ran into another Nikon photographer. He was shooting a D3s with a Nikkor 70-200 2.8. He was looking for a wide depth of field, which that lens does so well. I wanted to highlight the subject and was shooting with a Nikkor 85mm 1.4 wide open for shallow depth of field. He noticed the lens I was shooting and mentioned that his 85 was on backorder from an online dealer, and he couldn't wait for it to come in. He had been waiting for weeks and I walked into Pictureline the day I heard the 85 was available and bought mine off the shelf. Funny thing is Pictureline's price was so close to the the online price and I didn't have to pay any shipping.On one occasion I needed a small bracket and ordered it from Pictureline's site. With the price of gas and time required to make the trip personally I figured their bare minimum shipping cost was tolerable. To my surprise the bracket was at my door the next day.My most recent purchase was a soft box for my SB900 speed light. It was a last minute purchase made on my way to shoot the largest client I have ever had. In a few short years and with the exceptional assistance of the staff at Pictureline I have moved from the occasional shooter of pretty landscapes and architecture to a profitable portrait photographer. "
"Pictureline is a superb company . . . in both product offerings and customer service. I have become a huge, raving fan of this company. They take the time to get to know you by name and treat you like you're the only customer on earth. With a knowledgeable staff, generous free-training workshops and a wide array of the best products,I will always work with Pictureline. Even if I move out of state, I'll continue to patron them. In image, style and philosophy, they are to the photography industry as Apple is to computers and awesomeness."
"I was given a Digital SLR for Christmas a few years back and went to the Downtown SLC store to get a camera bag. The sales rep was extremely helpful in picking out the right one for me and even helped with some questions I had about my camera. I continue to go back to the store for large or small items I may need and get the same great service every time. I even ordered my Apple TV through them instead of waiting in line at the Apple stores. "
"I recently purchased the Canon 70-200 f4 from pictureline. I came into the store unsure whether or not I wanted/needed the f4 or f2.8. A helpful salesman showed me both lenses and took the time to explain to me the differences between the two. I left with a brand new lens, and a lot more knowledge than when I came in. The entire transaction was smooth. I will be purchasing all of my camera gear from pictureline going forward."
"I live in Salt Lake City and have used Pictureline. I would like people to know they do not give you cash refunds but in store credit only. I did not know this and found out the hard way. If you want a store that gives you a satisfaction guarantee shop at Inkleys, they back up what they sell."
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