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"I purchased two Sony Info Lithium batteries (NP F970)Guess what they last for an hour each and died in the middle of my project. I sent them back to replace and they replaced them but again I tested them both they last only one hour again. I keep calling them to let them know about the defective batteries but no body is taken care of my complain. My advice is do not order the Info Lithium battery, they have defects even if they have a life time warranty, u couldn't handel the hustle. Photo Loon is ripping you off your money by sending brandless defective "sony" batteries. It is totally outrageous. Be ware"
This review was modified by seido on July 20 2010 02:22:30 PM
"COMPLETE SCAM ARTISTS!!! Their prices are great until they screw you with the shipping and handling charges. I checked on the price to ship and insure a package that was more valuble than the camera I ordered and it came out $70 less than what they charged me for shipping and handling. When I pointed that out to the salesman, who took forever to take my call, he said that the difference was handling charges. Why does it cost me $70 to take the camera off the shelf and put it in a box. Oh, and the free tripod, camera case and lens protectors were a lie too. I don't know how anyone could possibly have something good to say about this company, therefore, all these good reviews about photoloon are probably false reports made by employees. DON'T BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!"
"Beware ordering from Photoloon! I ordered a Sony cv-500 Camcorder from them on 1-16-2010. Five days later on 1-21-2010 I got an Email saying I had to call this guy Victor. When I do he tries to get me to buy a more expensive battery. When I balk at that, that's the last I ever hear from Photoloon. I tried calling them again, but their hours of operation are horrible. Kindergardeners put in a longer week. Then day after day like an idiot, I kept going to my mailbox wondering where my camcorder was. The whole expirience was bad. You can do better than Photoloon and I recommend you do. Antony M"
"Victor was very helpful in getting my camera delivered before my grandson's birth. The camera was out of stock but he searched another vendor and found the camera for me. It did cost an additional $50.00 but the price was still cheaper than I had found in other places. I'm always very skeptical about purchases on the internet. However, this company is "for-real" and the customer service was great!"
"I am very appreciative of all the quality help I received while ordering my new camera. My questions were answered thoroughly and with knowledge. I am very happy I decided to call Photoloon instead of ordering online. "
"Summary: if you aren't going to buy all the higher margin peripherals with one of their deals...expect hassle, runaround and disappointment.
Honest Abe does NOT work here. -------
I ordered a Canon Powershot D10 from this company. Didn't want the additional peripherals they tried to sell after the annoying 'call us to confirm your order' back and forth delays where they try to sell you extra stuff (have plenty of SD cards etc.)
They then canceled the order as 'oversold.' The item remained available on the website throughout and the price was increased by about $10 a few days later.
They indicated they were waiting on a shipment of the camera to their warehouse and that "Upon product arrival, your status will change and you will be notified by email"
I confirmed I was still interested and to let me know.
They never contacted me and didn't respond to followups later. I eventually went to a reputable seller 7 months later and purchased it.
"We bought a Canon VIXIA HF20 video camera from photoloon, they lured us with low price on the Google shopping search. Once we placed our purchase order with our credit card, they left a message at home saying that they would like to discuss with us about this purchase. When we contacted them sales person said that we need to get another package along with the video camera and basically asked for more money for that package. We took a package with 5 hrs battery. The whole process consumed couple of days. I did not like it as it forced me to select a faster shipment option ($16.70) as I was leaving on my Vacation in a week. Finally, all this we did for nothing. After the first charge, the battery did not work at all. We had to live with our 2 hrs battery on our whole vacation. We called Customer service. Customer service phone call took toooooooo long. However, customer service agent named Alex was helpful. They promised me to change the battery. Let us see what happens now..."
"The prices are cheap for a reason. I ordered a camera and accessory pack in oct. The camera I found cheaper elsewhere, but the package was a good deal, or so I thought. The camera was sent quickly but the rest of the items were backordered for 2 months. In Dec when I attempted to call on my items I would be placed on hold for hours. If I called the sales extension they transferred me back to hold. It took 3 days to talk to a live body. The box I received was not the 20pc package deal that was listed on the website. It took more emails and phones calls before I was able to speak to a live person, then I was contacted by a manager who stated the items I was missing were no longer available. He sent me a memory card to make up the difference. My main compalint with this company is there total lack of customer service. I told the manager that it seems they are doing business in someones basement and not as a real company."
"I ordered a Nikon D90 since Nov 30 but still didn't get it after a month. I called a few times and the answer was: Overbooked, it will be available in about a week. I just called, after being on hold for half an hour, to cancel the order. Conclusion, I will not buy anything from this store anymore despite of its so called deals."
"I bought Nikon D3000 on December 8 as a christmas present to myself. I shopped around for a long time and this store has the LOWEST PRICE with all the accessories.
First, I did not get a confirmation e-mail so I was kinda worried. I waited 1 week hoping I would receive the package soon, then I got this e-mail says they need to confirm my shipping address because billing add. and shipping add. are different. So I called. They said it's no problem. Instead they said this package does not include a battery or sd card so they offered me to purchase from them. The price was way too high, but I wasn't sure so I had to hung up the phone to research on ebay. As I thought ebay was like more than 50% cheaper, so I called them back told them I don't need any batteries or sd card. Then they gave me an attitude...then they said the package will be ship out in 7 days. It was already 10days before the christmas. I said ok, as long as I receive it by Christmas. The guy said he's sure I will not receive it by Christmas. I was very upset but that was for me besides I wanted it so I said ok. About 10days later I received the shipping notice. I finally received my package on January 2, took almost 1 month!! The tracking number was totally incorrect, I checked on Fedex, UPS, DHL and USPS but all of them said no record found. It said Fedex will deliver but it was delivered to my POBOX. By that time I was very skeptical that I would receive the knockoff brand or something, but it was (seems to be) real. However, I think, I'm sure, it was return or something because the original box was broken, unsealed, and there was already a eye piece and some other piece attached to the camera. They were supposed to be in an original packet separately.... I checked very carefully, looking for fingerprints or anything, but didn't find anything. So besides those pieces it looks brand new, works great and I love the camera. I wanted to call this company and complain but I saw this review site and it happened to a lot of people so why waste my time again... Overall, the price is cheap, the product is great, I'm happy with it, all the accessories are cheap brand but it's OK. But I will not buy from this company again. Customer service is terrible. They are very demanding and pushy. I will pay a little bit more for fast, professional service. "
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![Share](javascript:share_rating({"review_body":"COMPLETE SCAM ARTISTS!!! Their prices are great until they screw you with the shipping and handling charges. I checked on the price to ship and insure a package that was more valuble than the camera I ordered and it came out $70 less than what they charged me for shipping and handling. When I pointed that out to the salesman, who took forever to take my call, he said that the difference was handling charges. Why does it cost me $70 to take the camera off the shelf and put it in a box. Oh, and the free tripod, camera case and lens protectors were a lie too. I don\u0027t know how anyone could possibly have something good to say about this company, therefore, all these good reviews about photoloon are probably false reports made by employees. DON\u0027T BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/537640#comment537640","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"mclnjstn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware ordering from Photoloon! I ordered a Sony cv-500 Camcorder from them on 1-16-2010. Five days later on 1-21-2010 I got an Email saying I had to call this guy Victor. When I do he tries to get me to buy a more expensive battery. When I balk at that, that\u0027s the last I ever hear from Photoloon. I tried calling them again, but their hours of operation are horrible. Kindergardeners put in a longer week. Then day after day like an idiot, I kept going to my mailbox wondering where my camcorder was. The whole expirience was bad. You can do better than Photoloon and I recommend you do.<br>Antony M","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/536695#comment536695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"vacca427","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Victor was very helpful in getting my camera delivered before my grandson\u0027s birth. The camera was out of stock but he searched another vendor and found the camera for me. It did cost an additional $50.00 but the price was still cheaper than I had found in other places. I\u0027m always very skeptical about purchases on the internet. However, this company is \u0022for-real\u0022 and the customer service was great!","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/536541#comment536541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"thepearsons","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very appreciative of all the quality help I received while ordering my new camera. My questions were answered thoroughly and with knowledge. I am very happy I decided to call Photoloon instead of ordering online. ","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/533911#comment533911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"twilly6","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Summary: if you aren\u0027t going to buy all the higher margin peripherals with one of their deals...expect hassle, runaround and disappointment.<br><br>Honest Abe does NOT work here.<br>-------<br><br>I ordered a Canon Powershot D10 from this company. Didn\u0027t want the additional peripherals they tried to sell after the annoying \u0027call us to confirm your order\u0027 back and forth delays where they try to sell you extra stuff (have plenty of SD cards etc.)<br><br>They then canceled the order as \u0027oversold.\u0027 The item remained available on the website throughout and the price was increased by about $10 a few days later.<br><br>They indicated they were waiting on a shipment of the camera to their warehouse and that \u0022Upon product arrival, your status will change and you will be notified by email\u0022<br><br><br>I confirmed I was still interested and to let me know.<br><br>They never contacted me and didn\u0027t respond to followups later. I eventually went to a reputable seller 7 months later and purchased it.<br><br>Save yourself the hassle and avoid this one.","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/532695#comment532695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"jminatl","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We bought a Canon VIXIA HF20 video camera from photoloon, they lured us with low price on the Google shopping search. Once we placed our purchase order with our credit card, they left a message at home saying that they would like to discuss with us about this purchase. When we contacted them sales person said that we need to get another package along with the video camera and basically asked for more money for that package. We took a package with 5 hrs battery. The whole process consumed couple of days. I did not like it as it forced me to select a faster shipment option ($16.70) as I was leaving on my Vacation in a week. Finally, all this we did for nothing. After the first charge, the battery did not work at all. We had to live with our 2 hrs battery on our whole vacation. We called Customer service. Customer service phone call took toooooooo long. However, customer service agent named Alex was helpful. They promised me to change the battery. Let us see what happens now...","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/531728#comment531728","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"Rajratings","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The prices are cheap for a reason. I ordered a camera and accessory pack in oct. The camera I found cheaper elsewhere, but the package was a good deal, or so I thought. The camera was sent quickly but the rest of the items were backordered for 2 months. In Dec when I attempted to call on my items I would be placed on hold for hours. If I called the sales extension they transferred me back to hold. It took 3 days to talk to a live body. The box I received was not the 20pc package deal that was listed on the website. It took more emails and phones calls before I was able to speak to a live person, then I was contacted by a manager who stated the items I was missing were no longer available. He sent me a memory card to make up the difference. My main compalint with this company is there total lack of customer service. I told the manager that it seems they are doing business in someones basement and not as a real company.","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/531468#comment531468","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"devilpup60","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Nikon D90 since Nov 30 but still didn\u0027t get it after a month. I called a few times and the answer was: Overbooked, it will be available in about a week.<br>I just called, after being on hold for half an hour, to cancel the order.<br>Conclusion, I will not buy anything from this store anymore despite of its so called deals.","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/528748#comment528748","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"rbyyz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought Nikon D3000 on December 8 as a christmas present to myself. I shopped around for a long time and this store has the LOWEST PRICE with all the accessories. <br><br>First, I did not get a confirmation e-mail so I was kinda worried. I waited 1 week hoping I would receive the package soon, then I got this e-mail says they need to confirm my shipping address because billing add. and shipping add. are different. So I called. They said it\u0027s no problem. Instead they said this package does not include a battery or sd card so they offered me to purchase from them. The price was way too high, but I wasn\u0027t sure so I had to hung up the phone to research on ebay. As I thought ebay was like more than 50% cheaper, so I called them back told them I don\u0027t need any batteries or sd card. Then they gave me an attitude...then they said the package will be ship out in 7 days. It was already 10days before the christmas. I said ok, as long as I receive it by Christmas. The guy said he\u0027s sure I will not receive it by Christmas. I was very upset but that was for me besides I wanted it so I said ok.<br>About 10days later I received the shipping notice. I finally received my package on January 2, took almost 1 month!! The tracking number was totally incorrect, I checked on Fedex, UPS, DHL and USPS but all of them said no record found.<br>It said Fedex will deliver but it was delivered to my POBOX. <br>By that time I was very skeptical that I would receive the knockoff brand or something, but it was (seems to be) real. However, I think, I\u0027m sure, it was return or something because the original box was broken, unsealed, and there was already a eye piece and some other piece attached to the camera. They were supposed to be in an original packet separately....<br>I checked very carefully, looking for fingerprints or anything, but didn\u0027t find anything. So besides those pieces it looks brand new, works great and I love the camera.<br>I wanted to call this company and complain but I saw this review site and it happened to a lot of people so why waste my time again...<br>Overall, the price is cheap, the product is great, I\u0027m happy with it, all the accessories are cheap brand but it\u0027s OK.<br>But I will not buy from this company again. Customer service is terrible. They are very demanding and pushy.<br>I will pay a little bit more for fast, professional service.<br>","link":"http:\/\/www.resellerratings.com\/store\/Photo_Loon\/comment\/528596#comment528596","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Photo_Loon.jpg","store_name":"Photo Loon (also: primocameras.com)","username":"mrswvwv","rating":"2"}, "single");){kind=link}
"I purchased two Sony Info Lithium batteries (NP F970)Guess what they last for an hour each and died in the middle of my project. I sent them back to replace and they replaced them but again I tested them both they last only one hour again. I keep calling them to let them know about the defective batteries but no body is taken care of my complain. My advice is do not order the Info Lithium battery, they have defects even if they have a life time warranty, u couldn't handel the hustle. Photo Loon is ripping you off your money by sending brandless defective "sony" batteries. It is totally outrageous. Be ware"