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THIEVES AND HORRIBLE CUSTOMER SERVICE
"Basically stole my money for a product they could not produce its on their website but its been discontinued they said so well refund your money guess what still have not seen a sign of it i repeat (Thieves) must be pretty bad when that is how you have to conduct yourself as a bussiness to make money and then the guy i spoke with on the phone tells me we generally service harleys when they have clearly all styles of bike on there website piont is stealing is stealing period and if people read through the reviews they will see a pattern here so yeah your probably good at shipping a part you actually sell also people need to read reviews on yelp also you will see a lot of similar behavior there as well"
"I ordered a part as a gift on May 21st, as of today June 5th I still haven't received it. When I called I was told the order may have been dropped but the owner would give me a call. I waited, didn't hear from anyone, so I called back. I was told they were still waiting for USPS to send them a shipping label w/ a tracking #. Really??? It doesn't take USPS 2 weeks to send a shipping label.When I called them out and even told them if they forgot to ship it then just tell me you forgot to ship it and send it now, I was told I could just cancel my order. Thanks for the great advice. I did cancel the order and found someone else that was happy to help.I'll not make the mistake of ordering from this company again."
"Incompetent company full of idiots...ordered on May 9th was supposed to be here by May 30th as the website stated it would be 2 to 3 wks. After multiple calls dealing with rude associates and the boss never being there, I called the supplier directly who informed me that they didn't even place the order!! Almost a month and my product wasn't even ordered...what a joke! Only buy from them if you want to never receive your items, deal with rude employees, or a boss who's never there. Listen to the other reviewers it's not BS these people are known for scamming their customers by selling products they don't have, not issuing refunds for months, and apparently not processing orders on time. If you do decide to MAKE A HUGE MISTAKE and buy from them make sure you use Paypal that way you can protect yourself from these thieving scumbags.PS. Bought the items directly from the supplier, already got my tracking number and my product will be here in a few days."
Great price, great service.
"Ordered a battery on Tues, delivered to my door on Thurs. Price was excellent. Can't beat service like this. Will order again..."
"I ordered my parts on a Tuesday and they were at my house on Wednesday. Will be ordering from them in the future."
Now I can See
"I was looking for a GM54/S SHIELD SINGLE LENS (RED IRIDIUM) for my helmet. Amazon had an unacceptable waiting, so I googled the information, and happy days I found your site. The ordering process was easy to use.2 days after I ordered the shield Fedex delivered to my front door.Highly recommend this for your various needs."
Good response from boss, useless from sales team, mistake then greedy pricing,
"I bought a stereo for $315 which was 20% cheaper than the competition. I tested their new site to get the 7% discount and called Jensen as their sales guys are too lazy to do it.....then gave them the info I'd obtained to allow them to sell to more people since they can now say that it fits almost all Harleys 98 to 2013.Next minute I get an email from the boss telling me the price was supposed to be nearly $650 which is waaaaaay more expensive than the competition. I get that people make mistakes, but own your mistakes. I just helped these guys both improve their advert, test their new site AND fix a pricing error but he repays me by offering the same price match almost everyone does; for wasting my time. No thanks, I will give my business to the most competitive company that bothers to tell me the stereo will fit my bike instead of wasting my time.Here is the email conversation:======================================================From: Craig Sent: Monday, March 27, 2017 1:32 PMTo: email@example.comSubject: Re: Phat Performance Parts Order Confirmation for order number 575105 Hello,I placed an order a few minutes ago and forgot to apply the code PHAT7 after checking out your new site.I called your sales team and they said just reply to this email and the boss can apply it retro-actively.Please do so so I can get the 7% discount or cancel the order so I can re-do it properly.I called Jensen customer support and they told me that this will work with the 1998 Electra Glide Classic FLHTC so you might want to update your listing to make more sales.They said the wiring and thumb controls are compatible but the auto volume down when slowing down will not work (which I don't care about) with regards,Craig --------------------------------------------------------------- From: sales Sent: Monday, March 27, 2017 3:10 PMTo: @hotmail.comSubject: RE: Order number 575105 received *Cancelled Thanks for the order! Unfortunately this items price was a price mistake on the website as you may have guessed. This means we are not able to process the order at the current price. The correct price should be $623.09. We’re able to extend 10% off this price if you still wanted the item to make up for the mistake. This will still be one of the best prices avail on this kit.The order has been canceled accordingly. If you would like to order at the correct price a new order will need to be placed. We apologize for any inconvenience this has caused. Regards,Terry --------------------------------------------------------------- From: Craig @hotmail.com] Sent: Monday, March 27, 2017 12:43 PMTo: sales Subject: Re: Order number 575105 received *Cancelled Thanks for your reply; but isn't that against consumer rights? You were $100 cheaper than the next cheapest supplier; but now you are about $200 more expensive. I'd prefer you just honor the price after all the messing around including testing your new web site and sitting on a line waiting for info from Jensen for ages........which you can now apply to your advert to net you more sales. It was definitely an inconvenience so would rather not cancel. regardsCraig---------------------------------------------------------------From: sales Sent: Monday, March 27, 2017 3:47 PMTo: Craig Subject: RE: Order number 575105 received *Cancelled I am sorry Craig, internet companies are exempt from price rules as they list hundreds of thousands of items are at given time. I am sorry for the mistake but we are not able to ship at the original price as it was a mitake. Were happy to match the lowest price you can find on this time as long as it list the correct MSRP of $650ish. Let us know. T---------------------------------------------------------------27/03/2017, 4:12 PMsales@phatperformanceparts.comI'd rather give the business to the person with the fair prices, next to one lone seller on Ebay, you are by far the most expensive, so it would be both unfair to other sellers ......and myself given my time I've wasted that you don't seem to have any regard for. Thanks for your polite tone, but I'd rather you were rude but fair. As a business owner myself, I think sometimes it is better to take the hit but you are obviously a different kind. https://www.google.com/search?q=hd1bt+jensen&client=opera&hs=5kI&source=lnms&tbm=shop&sa=X&ved=0ahUKEwjqxKCNvvfSAhXM4yYKHZVnDeYQ_AUICSgC&biw=2133&bih=1047with regards,Craig"
"Purchased a battery for my HD. Great product for a great price. "
Must have Supersonic Jet's
"Ordered my parts Thursday afternoon.On Friday morning I checked my e-mail and saw it was out for delivery and that I would receive it by the end of the day!I did not request or pay for overnight delivery and i am truly am amazed that i will have my parts in 1 day.Looks like i have a new place to use to customize my "YAMAHA RAIDER S""
"Awesome company! Best prices I've found three out all of my searching and an amazing team working there to help whatever way they can!! Glad I found them and plan on doing more shopping here more often! Cant wait to share with friends. Thanks guys"
"This business gets an A+ in my book! I ordered a balance bike and accessories on a Tuesday night after their business hours, Wednesday evening I received a shipping confirmation email, and Thursday afternoon I had the products sitting on my doorstep safely packaged. Extremely fast shipping and I even live a few states away from their business, the shipping was free too! Unbeatable prices, fast shipping, and flawless purchasing process!"
Great motorcycle parts vendor
"Found Exhaust I have been looking for at a great, discounted price. Order was shipped next day from a warehouse closer to my location so I received it faster than I expected. Ordered multiple times and never a problem. They beat most other vendors on price. Thanks."
"The guys a Phat are always there! No matter how stupid or simple your question they dont make any bones about getting you the answer you need. If they dont have the part on the site (RARE!) then they dont mind taking the time to locate it and get you their best price. Shipping is always spot on and if there should be an issue then they are on it. They ALWAYS go out of their way to ensure a good experience. I cant recommend them enough!"
How all sellers should be
"Item in stock with great price, even a 5% discount code on top of header. Shipping was very fast too. They make it easier to shop. Will buy again soon :-) "
My parts house from now on.
"Great service fast ship love it."