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Stores > Phat Performance Parts
  • Phat Performanc

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      92653
    •  
    • BUSINESS HOURS
      9-6 M-F PST
      GENERAL PHONE
      949-859-7428
      FAX
      n/a
    • SUPPORT EMAIL
      sales@phatperformanceparts.com
      SUPPORT PHONE
      949-859-7428

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.00/10 8.00/10
    Chance of future purchase: Rating 8.00/10 8.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Phat Performance Parts by clicking a star below.
Rating 10/10
5/5
2017-04-18

Excellent service

"I ordered my parts on a Tuesday and they were at my house on Wednesday. Will be ordering from them in the future."



Rating 10/10
5/5
2017-03-31

Now I can See

"I was looking for a GM54/S SHIELD SINGLE LENS (RED IRIDIUM) for my helmet. Amazon had an unacceptable
waiting, so I googled the information, and happy days I found your site. The ordering process was easy to use.
2 days after I ordered the shield Fedex delivered to my front door.
Highly recommend this for your various needs.
"


Rating 4/10
2/5
2017-03-27

Good response from boss, useless from sales team, mistake then greedy pricing,

"I bought a stereo for $315 which was 20% cheaper than the competition. I tested their new site to get the 7% discount and called Jensen as their sales guys are too lazy to do it.....then gave them the info I'd obtained to allow them to sell to more people since they can now say that it fits almost all Harleys 98 to 2013.

Next minute I get an email from the boss telling me the price was supposed to be nearly $650 which is waaaaaay more expensive than the competition.

I get that people make mistakes, but own your mistakes. I just helped these guys both improve their advert, test their new site AND fix a pricing error but he repays me by offering the same price match almost everyone does; for wasting my time. No thanks, I will give my business to the most competitive company that bothers to tell me the stereo will fit my bike instead of wasting my time.

Here is the email conversation:

======================================================

From: Craig
Sent: Monday, March 27, 2017 1:32 PM
To: sales@phatperformanceparts.com
Subject: Re: Phat Performance Parts Order Confirmation for order number 575105

Hello,
I placed an order a few minutes ago and forgot to apply the code PHAT7 after checking out your new site.

I called your sales team and they said just reply to this email and the boss can apply it retro-actively.

Please do so so I can get the 7% discount or cancel the order so I can re-do it properly.

I called Jensen customer support and they told me that this will work with the 1998 Electra Glide Classic FLHTC so you might want to update your listing to make more sales.

They said the wiring and thumb controls are compatible but the auto volume down when slowing down will not work (which I don't care about)


with regards,
Craig

---------------------------------------------------------------

From: sales
Sent: Monday, March 27, 2017 3:10 PM
To: @hotmail.com
Subject: RE: Order number 575105 received *Cancelled

Thanks for the order! Unfortunately this items price was a price mistake on the website as you may have guessed. This means we are not able to process the order at the current price. The correct price should be $623.09. We’re able to extend 10% off this price if you still wanted the item to make up for the mistake. This will still be one of the best prices avail on this kit.
The order has been canceled accordingly. If you would like to order at the correct price a new order will need to be placed. We apologize for any inconvenience this has caused.
Regards,
Terry

---------------------------------------------------------------

From: Craig @hotmail.com]
Sent: Monday, March 27, 2017 12:43 PM
To: sales
Subject: Re: Order number 575105 received *Cancelled

Thanks for your reply; but isn't that against consumer rights?

You were $100 cheaper than the next cheapest supplier; but now you are about $200 more expensive.

I'd prefer you just honor the price after all the messing around including testing your new web site and sitting on a line waiting for info from Jensen for ages........which you can now apply to your advert to net you more sales. It was definitely an inconvenience so would rather not cancel.

regards
Craig

---------------------------------------------------------------

From: sales
Sent: Monday, March 27, 2017 3:47 PM
To: Craig
Subject: RE: Order number 575105 received *Cancelled

I am sorry Craig, internet companies are exempt from price rules as they list hundreds of thousands of items are at given time. I am sorry for the mistake but we are not able to ship at the original price as it was a mitake. Were happy to match the lowest price you can find on this time as long as it list the correct MSRP of $650ish. Let us know. T

---------------------------------------------------------------

27/03/2017, 4:12 PM
sales@phatperformanceparts.com

I'd rather give the business to the person with the fair prices, next to one lone seller on Ebay, you are by far the most expensive, so it would be both unfair to other sellers ......and myself given my time I've wasted that you don't seem to have any regard for.

Thanks for your polite tone, but I'd rather you were rude but fair. As a business owner myself, I think sometimes it is better to take the hit but you are obviously a different kind.

https://www.google.com/search?q=hd1bt+jensen&client=opera&hs=5kI&source=lnms&tbm=shop&sa=X&ved=0ahUKEwjqxKCNvvfSAhXM4yYKHZVnDeYQ_AUICSgC&biw=2133&bih=1047

with regards,
Craig

"


Rating 10/10
5/5
2017-01-13

Great Experience

"Purchased a battery for my HD. Great product for a great price. "


Rating 10/10
5/5
2017-01-06

Must have Supersonic Jet's

"Ordered my parts Thursday afternoon.On Friday morning I checked my e-mail and saw it was out for delivery and that I would receive it by the end of the day!I did not request or pay for overnight delivery and i am truly am amazed that i will have my parts in 1 day.Looks like i have a new place to use to customize my "YAMAHA RAIDER S"
"


Rating 10/10
5/5
2016-11-10

Braaap-tastic!

"Awesome company! Best prices I've found three out all of my searching and an amazing team working there to help whatever way they can!! Glad I found them and plan on doing more shopping here more often! Cant wait to share with friends. Thanks guys"


Rating 10/10
5/5
2016-10-27

A+ Business

"This business gets an A+ in my book! I ordered a balance bike and accessories on a Tuesday night after their business hours, Wednesday evening I received a shipping confirmation email, and Thursday afternoon I had the products sitting on my doorstep safely packaged. Extremely fast shipping and I even live a few states away from their business, the shipping was free too! Unbeatable prices, fast shipping, and flawless purchasing process!"


Rating 10/10
5/5
2016-10-12

Great motorcycle parts vendor

"Found Exhaust I have been looking for at a great, discounted price. Order was shipped next day from a warehouse closer to my location so I received it faster than I expected. Ordered multiple times and never a problem. They beat most other vendors on price. Thanks."


Rating 10/10
5/5
2016-09-07

Always There!

"The guys a Phat are always there! No matter how stupid or simple your question they dont make any bones about getting you the answer you need. If they dont have the part on the site (RARE!) then they dont mind taking the time to locate it and get you their best price. Shipping is always spot on and if there should be an issue then they are on it. They ALWAYS go out of their way to ensure a good experience. I cant recommend them enough!"


Rating 10/10
5/5
2016-08-24

How all sellers should be

"Item in stock with great price, even a 5% discount code on top of header. Shipping was very fast too. They make it easier to shop. Will buy again soon :-) "


Rating 10/10
5/5
2016-08-24

My parts house from now on.

"Great service fast ship love it."


Rating 10/10
5/5
2016-08-17

Wow! FAST!

"Great experience, fast service! Quality Ogio product. $20 less then all other sites!! Will shop here again, Thanks "


Rating 10/10
5/5
2016-07-15

Best around!

"I've placed 4 orders with Phat Performace Parts and it's the first place I look when shopping for new parts. Their prices almost always beat the compitition and the free shipping ( for $99+ orders ) is very fast. They usually ship the same day the order is placed. One item I ordered wasn't in stock and they shipped the other items free and let me know when to expect the other part to be back in stock. Once it was, that shipped free as well. Overall, this place is great and I'll be ordering again soon!"


Rating 10/10
5/5
2016-06-30

Quick **** freight

"Amazing response and ship time couldn't believe how fast i recieved the product. Packaging was also top shelf.. arrived in 3 days and perfect condition"


Rating 10/10
5/5
2016-06-18

Travis tadysak thinks they are great!

"Great transaction. Took great care of me. Asked for certain details and they got it perfect!
Will definatley buy frim them again

Thank u!!!!!
a+++++
"


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