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"I ordered a K & H Kitty Sill Bolster Deluxe Cat Window Perch on a one day online sale (30% off sale) . Item was shipped/delivered in terrible condition (damaged) with the box had been re-taped shut (at some point) and the retail box was thrashed and looked like a bad store return . I returned the item instore asking for replacement vs a refund . I was told that it was not possible and that I'd have to RE-order the unit online again at current/full price ( as this item was not sold in/at the local store(s) ). I said ok please give me a full refund including the $5.99 shipping charge ; since the condition of the unit was not my fault. The CSR said I could receive a refund on the unit only but not on the shipping. I tried again nicely to get my shipping refunded , but again was told no . I shop Petco locally (when they have a good sale) , but this was my first online "shipped" item and it will be my last ; and probably my LAST Petco purchase ....period . If a company can not take responsibility for shipping damaged and/or sell pre-opened/used items that were sold as new and will not ship a replacement or give a FULL refund ; then I have NO reason to continue shopping at their establishment . "
"Never order from Petco.com. They are liars and scammers of the first rate. Ordered several items that were all in stock for shipping next business day. Four days later the items still haven't shipped and no one can tell me when they are going to ship. All they can tell me try back tomorrow, try back tomorrow. One person said I would receive an update by the end of the day. That was a lie and never happened. Everything they do is pass the buck off to the next poor sap. For the size of this company, I am in disbelief that their logistics are so horrible. Oh and even though my order still hasn't shipped or been charged it can't be cancelled. So I am in this never ending state of limbo waiting on them. What a bunch of crap!I will never step foot in another Petco or order online from them again. I hope they go bankrupt. If you have problems with them, please take a few minutes and file a complaint with your states Attorney General, that's where I'm headed next.Update - One week later, and the order still hasn't shipped, bear in mind their website said all of these items were in stock. A tracking number was generated and I was charged. They also told me they would upgrade shipping to get it here faster. Another lie! It is listed as standard shipping so even if it goes out today it will will be another week before it arrives. I have since had to buy the products elsewhere. What a disaster...."
"I recently bought a twin tailed Betta from your store and I explicitly asked an employee if it could be kept in a community tank with other non-aggressive fish and he replied yes. Seeing the Betta swim in the store tank with 10 other guppies, I decided to believe him. I have been keeping a healthy community tank for about a year. Shortly after introducing the Betta to my tank, it had it's back fin torn. I isolated it for treatment immediately but it still died. The Betta must have carried some sort of disease because soon afterwards, one of my platy fish died, as well as all three neon tetras. A day later my cory catfish died and my lyre-tail guppy is about to. Nearly my entire fish tank has been killed off. This has been an extremely depressing experience for me as I really enjoyed keeping fish. I am beyond disappointed with Petco and will NEVER be visiting their store again. Not only have I wasted time and money on their fish, I have been completely disheartened waking up each morning and seeing another dead fish stuck to the filter. I strongly advise you to NEVER buy their products. - Just another irate customer"
"Have to throw in my one star review with all the others on here. I have never had such a poor experience ordering online. The litter boxes I ordered were never in stock, but no one told me that, either via the website or during two online chats with customer service. The tracking information provided to me was not correct, showing a UPS label had been created, when they actually would have had to use USPS since I have a PO Box. The chat reps told me it had been shipped USPS, so I was driving daily to the post office to check for the package. When it hadn't arrived after 11 days, I finally called on the phone, and was told they were still waiting for the item to arrive in their warehouse (!!!). I asked them to cancel the item, and to refund my credit card if it had already been charged. When I received my credit card bill, there was the charge, glaring at me. No credit. So I checked the website and it showed my order was still active, not cancelled. I had already ordered the item from somewhere else by this time. Called again to customer service, got another rep that seemed more helpful, but it is taking a long time on the phone just to cancel an order (on hold as I type this). Will not be satisfied until I see that credit on my Visa statement. Then I'll be able to calmly reflect on these many minutes of my life wasted on a failed attempt to buy new places for my cat to go poop. "
"I ordered my cat Science Diet from here many times and the quality always seems to be good. It is a nice place with friendly customer service. I will shop here again."
"Terrible experience. Tried to shop Black Friday sales on petco.com, and site was slow. Could not check out. Finally was able to check out and my item was out of stock. Selected to be emailed when item available. Received email on my phone that the item was back in stock and immediately ordered, within 30 minutes of the email arrival. Paid using PayPal for the item, funds were withdrawn, and yet item back ordered again, spoke with a rep, who said it should be in soon, and arrive before Christmas. Writing this review 2 days before Christmas. Don't have the item and Paypal funds are gone to petco, have cancelled & requested refund. Very disappointed all around and will not use petco in the future. The phone representatives were pleasant and professional but the bottom line is I never got my order, which I paid for."
"So I ordered this product late Thursday night when I discovered that my fish's tail was breaking in hopes of preventing him from getting fin rot, I drop $20 on next day shipping figuring it would be processed Friday and be here Saturday. But apparently next day shipping really means 3 day shipping. And because of the delay my fish ended up actually getting the fin rot I was trying to prevent. I could have saved my $20 at this point and just paid the $6 for normal shipping or even go out and get it if I knew the service and shipping would be this horrible. And when I tried to confront them about this problem with shipping they all but in words told me to just deal with it though I paid for next day and it certainly wasn't next day.So if paying $20 for next day shipping and getting it 3 days later wasn't enough when I finally did get the package and opened it I found the box for the filter beaten up and damaged. I have yet to test the filter itself to see if its damaged but I can assure you I am never using either petco.com nor any petco service every again after all this."
"So far petco is one of the best for buying live fish and corals. rtust me on this. All other websites are ripoff."
"Very disappointed with Petco.com. Their website is not up-to-date when it comes to actual inventory. I ordered a bird cage which showed as available. I received an email the next day indicating that the cage was backordered. I received several update emails for about 4 weeks after I had ordered indicating that it was still on backorder and then received an email that the order had been cancelled. Their policy is to automatically cancel orders for items which have been on backorder for 21 days. Talking to a customer service agent and a customer service supervisor was not helpful. They will not reinstate the order because the item is no longer in stock, although it states that the cage will be back in stock on 6/25/2012. The only suggestion was to reorder when it comes back in stock but they would NOT guarantee that it will actually be available and shipped out even though the website may show it as back in stock again. Bad policy regarding automatic cancellation and lack of good customer support. "
"I ordered a hamster wheel on sale. I found a coupon for 10% off and applied it to my order. It was only after I placed the order that I noticed they charged me sales tax that equaled the exact amount of my discount. State of Michigan sales tax is only 6%. I wasn't sure why they charged me 10% sales tax. Fortunately they had a button right there to cancel my order, which I did. It wasn't as if the cost was too high, I just found it suspect that they were charging such a high tax rate that just happened to be the same amount as the "discount" they offered. Customer service contacted me on their own and was very friendly in explaining that they have to charge sales tax for online orders in states where they have retail stores. I understand that much, but I never got an explanation as to why the amount of the sales tax they charged didn't match the tax rate of my state. No matter. Cancelling the order was quick and easy."
"Horrible! I ordered a glass terrarium that came broken, I asked for a replacement. And a second item was not properly represented on the website and didn't meet my needs and so I needed to return it.They couldn't do anything until getting word from some unknown vendor who was really responsible for the order. I finally had to give up and dispute the charges through my credit card company to get them to do anything.This totally caught me by surprise as Petco is a national company with brick and mortar stores everywhere. I've been shopping online since 1998 and this is the first time I've ever had to work a dispute through my credit card company (as a long time online shopper I'm also very, very careful).Overall, I strongly recommend AGAINST using Petco.com."
"I've been shopping at Petco for a few years now and am very pleased. The people are always so friendly and willing to help you pick out dog or cat food and answer a million questions if you have them. I also take my dogs here to bath them and I love the self-serve that only costs $10 and that includes the shampoo as well. I'm a happy customer!"
"awful company. Ran a sale and then cancelled my order. didn't give a reason. didn't offer to do anything about it. do not use. Should have read their resellerratings.com review first. my bad. Find anyone else."
"Great sales and free shipping. Came super fast in 2 days! Everything was great."
"Dealing with this online retailer was a nightmare! The item I purchased had an inadequate description, causing me to order an item that ended up not suiting the purpose for which I bought it. When I went to do one of their "EASY" store returns, I got a rude shock. NOWHERE during their checkout process was it revealed that if you choose to pay using a Paypal account and return an item purchased online to a store (to avoid paying return shipping fees) that they will issue the refund ONLY in the form of a store credit. But the store in my area did not carry anything that would suit my purpose. And I was informed that the store credit would not be honored at Petco.com! So I was in a Catch 22. The CSR I spoke with adamantly insisted that the only way I could get my Paypal account refunded was to pay to ship the item back to the warehouse, which would have been very costly, as this was a heavy item. Only after making several phone calls, insisting on speaking to a supervisor, and threatening to open a dispute with Paypal did they relent and agree to have FedEx pick up the item at their expense, and return it to the warehouse so that I could get a direct credit to my Paypal account. Unbelievable! Online merchants need to spell out their policies clearly to avoid running into this kind of problem with customers!"
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