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"I've been purchasing items from Pet Stores USA for over 5 years now and would highly recommend them to anyone. The products are excellent, and their customer service is friendly and professional."
"I'm Just going to say that I wasn't 100% happy with them (my personal opinion.)"
"EZpetsmart's V.P. Mark Callen blatently lied to myself & my spouse on two ocassions regarding the item we puchased on line being sent. We were told one day that the item was in route & should be at our home "No later than Tuesday" (3 MORE business days than we have already waited...with the store policy, in writing that states "items delivered within 3-5 business days") (Poor suffering pets meanwhile, with no heated water bowl in single digit temps. Gee, THANKS Mr Mark Callous!)The very next day Mr Callen told us that the item was back ordered & wouldn't even arrive at the warehouse until Tuesday 12-29!! We were NEVER told that in the 1st conversation! This company operates in a seemingly fraudulent way, & has a rude, untruthful V.P. in Mr Callen. I owned a sucessful business for 14 years & this type of business dealing is absolutely unacceptable!! Refund our $, send us a confirmation of order cancellation, & expect litigation if this is not taken care of imediately. Imediately."
"Pet Stores USA, S-N-R Pet Supplies, Critter Pet Supplies and California Pet Supplies all Drop ship from the same W Crescentville Road address. Who is responsible for shipping errors? One points at the other, and both hope the customer will get discouraged and drop the whole issue.Placed a simple order with S-N-R.Petsupplies on October 18, 2008. Got quick order verification. No tracking number was ever sent. Site says not to contact seller till 5-7 business days have elapsed. Called on 10/23/2008 and was told via email from Brian@PetStoresUSA.com, "Order fell through the cracks, will ship on the 24th." I canceled order and purchased identical items from CALIFORNIAPETSUPPLY.COM. Guess where it shipped from? Yep, S-N-R.Petsupplies. Think they could get it right this time? Nope, order arrived missing one of three items. Phone calls and emails to California Pet Supply go unanswered, but finally spoke with human on October 30th. She said she was trying to get in touch with supplier ( S-N-R.Petsupplies), but having no luck. What a surprise!"
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