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"Ordered on 5/1/12 thinking this would be a cheaper and more convenient way to purchase dog food. Requested PFD verify prescription directly with vet. As of 5/12/12, order still "in process", so I emailed to inquire why item had not shipped. Customer support responded PFD can't complete order without a Rx (yes, I am very much aware of that). When I placed my order, I had given PFD vet contact info to verify the Rx. So...5/15/12 still no communication from PFD, so I called and was told my order was cancelled because no response from my vet. Proficient customer service involves communication and a courtesy email or phone call to notify me of problems with my order. And yes...I checked my inbox and spam email folder. There was no attempt to contact me and that is my main issue here. What was intended to be a convenient purchase has resulted in aggravation and a waste of my time. "
"I ordered three cases of canned dog food, came in a box with no packing. The cans looked like someone drop kicked it on both sides. A whole case of cans are all bent, several are bent beyond opening with a can opener. Called customer service last week, said they would ship me a case for replacement of the damaged cans, but I haven't heard anything about a shipment! Will probably have to call again! Received the case they promised one week later, packed the way it should been packed."
This review was modified by Twodogmom on May 20 2012 05:55:10 PM
"My experience with PetFoodDirect was fantastic. It was easy to navigate the website, easy to place the order and when I need a prescription verification, they made it easy by contacting the vet."
"I am 56 and feeling my age at times and having my Belgian Malinois' large bag of dog food delivered to my door is a big help for me. I am able to take advantage of buying the biggest bag and get the savings plus even I can move it across the living room to his dog bin. Absolutely though seeing how much fun he has with the empty box is priceless! The toys and treats I've purchased are good quality and their descriptions are very accurate so your company has gained my trust with both service and quality of products. I'm very grateful for Pet Food Direct.com. Thanks"
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This review was modified by 
posted Mar-22-2012 
![Share](javascript:share_rating({"review_body":"I ordered three cases of canned dog food, came in a box with no packing. The cans looked like someone drop kicked it on both sides. A whole case of cans are all bent, several are bent beyond opening with a can opener. Called customer service last week, said they would ship me a case for replacement of the damaged cans, but I haven\u0027t heard anything about a shipment! Will probably have to call again! Received the case they promised one week later, packed the way it should been packed.","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1540192#comment1540192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"Twodogmom","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with PetFoodDirect was fantastic. It was easy to navigate the website, easy to place the order and when I need a prescription verification, they made it easy by contacting the vet.","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1424993#comment1424993","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"emilyfiel35","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have not received my order, yet.","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1369377#comment1369377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"lemmagray","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good. On time, courteous driver.","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1330111#comment1330111","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"worldnurse1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am 56 and feeling my age at times and having my Belgian Malinois\u0027 large bag of dog food delivered to my door is a big help for me. I am able to take advantage of buying the biggest bag and get the savings plus even I can move it across the living room to his dog bin. Absolutely though seeing how much fun he has with the empty box is priceless! The toys and treats I\u0027ve purchased are good quality and their descriptions are very accurate so your company has gained my trust with both service and quality of products. I\u0027m very grateful for Pet Food Direct.com. Thanks","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1329483#comment1329483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"hairyspice","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great. Timely delivery. Thank u.","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1329027#comment1329027","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"lospencer9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service, fast delivery!","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1328901#comment1328901","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"loganm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Delivery was prompt. Dog food prices don\u0027t seem that competitive. ","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1328029#comment1328029","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"knehermann","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience has been very good. All orders have arrived timely. It has been very easy to postpone or cancel my auto ship order when needed.","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1327483#comment1327483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"arwilson","rating":"5"}, "single");){kind=link}
"Ordered on 5/1/12 thinking this would be a cheaper and more convenient way to purchase dog food. Requested PFD verify prescription directly with vet. As of 5/12/12, order still "in process", so I emailed to inquire why item had not shipped. Customer support responded PFD can't complete order without a Rx (yes, I am very much aware of that). When I placed my order, I had given PFD vet contact info to verify the Rx. So...5/15/12 still no communication from PFD, so I called and was told my order was cancelled because no response from my vet. Proficient customer service involves communication and a courtesy email or phone call to notify me of problems with my order. And yes...I checked my inbox and spam email folder. There was no attempt to contact me and that is my main issue here. What was intended to be a convenient purchase has resulted in aggravation and a waste of my time. "