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12 reviews 
posted May-11-2011 “"Make a mistake"?
This all stems from an order made in 2009, over a year and a half ago and is posted only now, in May of 2011. On that order the customer chose to have his package shipped via Uninsured USPS Mail. When the customer contacted us, he stated that the package looked like it was "tampered with". We shipped this order complete, but he chose a shipping method that was not insured and then threatened to do a charge back if we didn't refund the missing items. We refunded the missing items, and then marked this account so that it could not place future orders as this was against out company polices that he had already agreed to. It is clearly stated in the store policies (which the customer has to check off on during checkout) that if you choose a cheaper shipping method that it will not be an insured shipping method. A refund was issued nonetheless for customer satisfaction and not because we did something wrong. The customer seems to have forgotten that this wasn't a mistake we made, but a mistake by USPS. It's understandable as it has been over a year and a half.
This is a simple matter of the customer having sour grapes now that he can no longer make orders from us. We will continue to cancel his accounts and orders now and in the future because he did get a full refund on this old order and is only here to now post inaccurate information to slander our company.”
posted Nov-01-2010 “Ordered and picked First Class Mail with no tracking and no insurance (which they checked off to at checkout and agreed to in the store policies) and because they chose to go "cheap" by not picking a traceable shipping method with insurance and tracking they chose to hold the shipper responsible rather then than the "suspect" Canadian Postal Service. Filed a Paypal dispute over delivery (note it is barely 3 weeks now and first class can take 3-5 weeks as it is a slow service). Joke of a customer. Will forward all customer information to other resellers so they are well aware. Stay FAR away.”
posted Apr-02-2011 “We would like to clear this matter up, so we will address each issue:
1. Unfortunately, mistakes do happen and we did rectify this for the customer.
2. Customer ordered a reservoir. The picture was of the older version of the reservoir that he ordered and he was sent a newer version. This is a result of the manufacturer making changes to their product without notifying the vendors of the changes. We did offer to check our stock for the older version that matched the bigger, but he said that he would keep it.
3. Customer doesn’t mention any specifics to address.
4. Customer claims that we have poor phone support. We do try to limit our phone activity as that takes away from production. However, we do have dedicated people to answer emails and will gladly try to resolve issues or answers through email. We do answer phones and return phone calls throughout the day. However, Mondays and Tuesday, it may be difficult to get us on the phone. That is why we suggest emailing us for a quicker response.
5. Customer returned an item back that he wanted a refund on. However, the RMA form that was sent back with the product was checked off as wanting a store credit and a store credit was issued the very day the item came in. No where on the form was it indicated that he was due a refund. Once he contacted us to let us know, we corrected it for him and issued his refund.
6. We did send him a T-Shirt as a good gesture. No, we did not call him to ask his size. It was a last minute thing that was done as his order was being packed.
This has all stemmed from a product that the customer ordered and wanted to return. We issued an RMA number and asked him to send it back to us. It is clearly written on the form that he filled out to NOT send the product back using the manufactured packaging as a shipping box. Customer used the packaging anyway, so it was refused and sent back to him. He contacted us asking about his RMA and we told him that it was refused because of the packaging and he got upset. We told him that we could not accept the RMA that way and that it had become an issue. We couldn’t reuse the packaging or send a customer a product that was not in its proper packaging. He then threatened to do a charge back. At that point, we did have a customer representative contact him and go into detail regarding the situation. Customer claimed that he was unaware that the packaging was manufactured packaging because it was in a brown box, despite the fact that the brown box (with a label on it) was sent inside of another box. Customer did admit seeing the label on the end of the box once he received the package back. We came to a suitable agreement by the customer and asked him to send it back again we would refund it. However, when the customer sent it back, a refund was not indicated, but a store credit, which was issued immediately. After finding out that he did not receive his refund, he posted a review here, then contacted us to find out what had happened. We explained to him over the phone that the form he sent stated he wanted a store credit, not a refund. However, his refund was issued within 24 hours of him contacting us to ask the status.”
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![Share](javascript:share_rating({"review_body":"The order number below is my one successful purchase with Performance PCs. I picked up in person, and they even called me to make sure I would make it on time. However, when I returned home, I found that my card had been charged twice, once for an authorization and once for the invoice, reducing my available funds to 0. I wrote their cust. serv. and the response back was that the guy who handles that is out on vacation until next week, don\u0027t worry in a week it will come off of your card. Well, I let that experience slide and decided to put another order together...<br><br>Since I am not allowed to share the verbatim email (look else where for this review, it is out there on the web) I will summarize.<br><br>I tried to make my second purchase on 8\/15\/11. I picked out approximately $150.00 worth of fittings, filters, adapters, etc. When placing the confirmation of the order, it was kicked back because of a conflict with the billing address, which I had just moved, so I made the appropriate change and tried to resubmit. I was then alerted that I had insufficient funds for the purchase.<br><br> I check on my credit card site and there is an authorization for my order amount which has drained the available funds. I wrote PPCs customer service to ask them to please contact the credit card company to release the authorization so I could make the order again. The response back is a very curtly worded retort, amounting to, we didn\u0027t charge you, if your card says it was us than it is your card company\u0027s problem, not us.<br><br> Yes, the card was not \u0022charged\u0022 by your company, but trying to make a purchase on your site caused an authorization, which with a simple phone call could be released and I can then make my purchase, at which point I also provided both addresses associated with the card and requested that they just rerun the order. <br><br> The next response, back is that they are too busy to handle this, sorry. This is where things went really sour, because quite frankly being too busy to handle a flubbed transaction that is adversely affecting a customer is unacceptable. It is part of doing e-commerce to \u0022handle\u0022 these sorts of issues and if you can\u0027t, then maybe internet retail is not the business for you. I really just wanted to get my order through and pay for my product. I guess they didn\u0027t want\/need my money.<br><br>I will be the first to admit, I got pretty angry. After trying to patronize this store, I did not receive an order, I was out $150 for at least a week (we will see how fast amscot will default the authorization, but history tells me it will be a week), and I was treated by Cust.serv. like I was a joke and not worth their time.<br><br> I can just hope that someone may read this and decide to go to another retailer instead. Good luck PPCs, if you continue to treat people like this I don\u0027t see a very bright future for your company. Btw, I hope you found my invoice by now, seeing as you tried to get this review removed by telling ResellerRatings that my order # was invalid; they seemed to believe my receipt and as you can see my post has been reinstated. Nice try!","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/835045#comment835045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"SamuraiBuddha","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My package is missing in the USPS and Matt (Performance PCs) told me the following:<br><br>\u0022Your problem is with USPS not us.\u0022 Matt<br><br>I\u0027m at a loss of $ 600 and satisfied that way?<br><br>My only solution is to open a Dispute on Paypal, to be attended to at least a better way.<br><br>Then I received this email from Performance PC\u0027s, where the sender does not have the courage to identify:<br><br>From: Customer Service <br><br>\u0022You know you are filing an ASSHOLE and dispute That Will NEVER order from us again!<br><br>Can not stand People that ask to send stuff low value and then pull this shit on us Trying to help them out saving on duties!<br><br>Very low class!<br><br>- \u0022<br><br>In the end, my package is missing and nobody Performance PCs can meet me politely.<br><br>This because I am a customer since 2008. Imagine if new client!<br>","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/546862#comment546862","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"RRunner","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Joke of a company. If you experience any issues, the company will belittle you. I\u0027d suggest staying FAR FAR away.<br><br>This company ignores emails for ship out dates, and requests for help. Totally worthless customer service also resorts to belittling clients and resorts to pointless ad hominems to backup it\u0027s story. What type of company needs a customer to resort to escalation to get a simple answer!!<br><br>I\u0027m waiting for this so called \u0027blacklisting\u0027, and my lawyer is too. Let\u0027s see how well they walk the walk.","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/630726#comment630726","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"kevin88","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"An outstanding company to do business with....great customer service, great products. Fast, Friendly, Quality...what more could you ask!","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/168948#comment168948","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"JackFanToM","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve used this site several times over the last few months. Totaling $700+ on small items. My last recent purchase had a certain item in it called - Bitspower BP-CLTAC-S2 Crystal Link Tube Set For 2-Slots.. They were sent to me in an un-marked baggie. One end looked like it was hack sawed to size, it was rough and plastic particles all in the tubes. When I emailed them about this they simply replied \u0022All the links for the one you say is questionable are the same here and so we have asked Bitspower to send new ones next shipment. \u0022 Well I just recieved a shipment from FrozenCPU with the same item and go figure, it came in the manufacturers packaging ( and was of excellent quality). So it seems they do make there own and sell it off as reputable brand names (in um-marked baggies).<br>This situation alone has caused me to suspect much of this company and never order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/565462#comment565462","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"kiwwanna","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hank Baron owner of PerformancePcs.com knows what he is doing and knows how important it is to provide his customers with his personal attention to get the job done right! Whether you spend $1000 or $10 dollars Hank\u0027s commitment to your satifaction is the same. Need to find something you can\u0027t find anywhere else? Hank will go out of his way to help you like he has help me. All I needed was some special screws that I couldn\u0027t find anywhere in North America. He found them got them in and emailed me within a few days. PerformancePcs.com specializes in wire sleeving the products they sell. So if you are into case modding Hank\u0027s crew will get it done for you. Why am I plugging Hank and PerformancePcs.com? Because everything that I\u0027ve ordered from them has been what I\u0027ve ordered, processed and shipped usually the same day, fairly priced \u2013 and they\u0027ve gone out of their way to find those damn screws I was talking about. Check \u0027em out.","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/213574#comment213574","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"jdpnola","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i ve ordered from ppcs several times, had a lot of issues with the way they treat customers rather then with shipping or products themselves.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/562238#comment562238","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"hitman1985","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They probably have one of the best websites for computer parts and are moderately priced but after completing 5 separate orders in the past year I am very hesitant to use this company again for the following reasons.<br>1. Quality Control in order processing; One shipment had missing items. On another shipment, 2 of the 4 fittings they sent didn\u0027t match the invoice. <br>2. Item sent didn\u0027t match the color\/model number displayed on the website; apparently the manufacturer released a newer version but the Performance PC\u0027s website never got updated. In all fairness though with so many different items they deal with it\u0027s probably hard to keep up with all the changes. They offered to exchange the item but I could not afford to be without my computer for time it would take to send it back and wait for the return.<br>3. Poor e-mail correspondence.<br>4. Poor phone support, you will be lucky to get someone to pick up. I had to e-mail and threaten to dispute a charge before someone would call me back.<br>5. Poor internal communication in the customer support department resulted in confusion on their part about the type of refund I was due but after a series of e-mail correspondence and phone calls we were able to resolve the issue.<br>6. They did send me a nice quality T-Shirt as a goodwill gesture. Too bad they didn\u0027t call first to inquire my size, I am a Medium and they sent an X-Large.<br><br>The communication issues they have probably result from being a small company handling a high volume of orders. Maybe it\u0027s time to hire a few more people to deal with customer support. <br><br>No one is perfect and problems will happen so I won\u0027t judge to harshly there, it\u0027s the way you handle the issues that a customer will remember.<br>","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/720059#comment720059","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"SimIDTwn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a 92 mm uv led fan for my processor and it was of the best quality i could have hoped for. They even sleeve \u0027em for ya. Sent via usps and it arrived quickly.","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/156032#comment156032","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"phext","rating":"5"}, "single");){kind=link}
"When they make a mistake and you call them on it and want them to correct it, they get upset and list you as a bad customer. When all you want is the item you paid for. I had gotten items from them on a number of orders, but when ONE order got messed up by them, then all crap broke out. Service sucks and they blame the customer. I wish I would remember to post here then. They suck when it comes to customer service.
This is what I am talking about. They didn't do what they said and blame it on someone else. I don't care about future orders as there is many more stores out there. This is to warn others if you place an order with then beware. They suck. While would I have to said I would do a charge back if they shipped the items they said they would. "