5/5

posted Jan-18-2012

"I have been always buying from Performance-PCS and I have never had any issue that would lead me to leave a bad remark. At Performance-PCS, you can also buy for a great price.
All I have to say about Performance-PCS is that they are the best. Honest, trustworthy, reliable and kind. Everyone who replied to my emails with regard to my questions, mod, etc. were quite helpful and friendly. All replies were made in a timely manner. I am quite happy with them and have bought many items in the past through my great American friend Tom Smith. This is because there were some items which were not available at Performance-PCS and others would not ship to abroad. He would then give me a hand buying everything for me from different places though most were from Performance-PCS to send all in one package. Yet, everything I bought directly from Performance-PCS was just perfectly and WELL PACKAGED, shipped straight away. Even during Christmas and New Year’s time, they worked quickly and their service was just brilliant.
Got a problem with them? It also depends on how you behave, what you say and the tone when complaining about something. This, people do not describe when leaving a bad remark. There are many ways to say yes and many ways to say no. When complaining about something most people are rude and impatient. Rude people are the most common people we see on line. I am a long time eBay member where I sold and bought from eBay since 2001. As a seller i strive myself to keep up my reputation. The more we try to be perfect the more people complain about but when things go fine only few remember to say kind words. It is really tough to please customers through online. It is really frustrating when we get a bad remark. For such a small thing our ratings are spoiled. Problems worsen especially when dealt with abroad where people behave even more differently because of culture, etc... Perhaps, it is the reason that most of the USA sellers do not like to ship to abroad and it is quite easy to see this even on eBay! At the end of the day it just makes everyone’s life harder.
We are all human beings and full of imperfections and fault. If everyone carefully looked themselves at their mirror i bet most would find lots of things that wish to change and just can’t and have to accept the way they are. Now, for such a small thing on goods or deal it is enough to leave a bad remark and spoil the reputation of the whole company. Some people should live in South America for a while, Brazil for example; where you pay a fortune to have shoddy goods. Can you imagine how much you would pay for Import goods that have good quality? Most cannot afford. This is thanks to corruption. Everything there is expensive and most of good stuff is not available. There, you pay one of the highest taxes in the world and some natives still say it is the best country in the world to live. Oh well…
On YouTube we see lots of great stuff posted. People would say wow on the comments for the mod but those who posted only few mentioned Performance-PCS made them when was the case.
This is also something for you guys to reflect when thinking of leaving a bad remark about Performance-PCS. Try to be patient and polite. Try to deal with them nicely. I believe they will sort everything out.
Thank you all Performance-PCS staff. Whenever I need I will buy from you. YOU ARE THE BEST."

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3/5

posted Jan-05-2012

"Great prices.. great products, Duke at Performance is great asset to their company.. "

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1/5

posted Dec-22-2011

"I am an avid PC builder / Hobbyist and I have ordered tons of parts through online merchants and never had any trouble, that's probably because I had never used Performance-PCs before. I have spent the last few months buying parts and have spent over $2000 on a computer I'm building as a Christmas Present. All I had left to buy was the case, fans, and liquid coolant. I was looking for a Windowed Bitfenix Colossus Venom case but every other online merchant was out of stock, except for Performance-PCs and Heatsink Factory. So I placed my order (I went with performance-pc) on Wednesday and paid for priority shipping, my credit card was charged $270 (for case,fans, and coolant) almost immediately. At 1:37pm today I received an email telling me that the Bitfenix case, that the Performance-PC website said was in stock, is actually, not in stock. Normally, this wouldn't be a big deal but because they charged my card BEFORE even checking to see if the case was in stock I got screwed out of $270 that I won't see return to my bank account for another week. So now, not only will I not be able to finish the build on time for Christmas, I will have to wait another WEEK just to get the money back so I can order the case from somewhere else. Also, turns out all this merchant does is Drop-Ship the items to you from the vendor (Which in my case is none other than Bitfenix itself, whose website has said the case was out of stock for a while now....). This is my first, and will be my last time dealing with them. "

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1/5

posted Nov-21-2011

"Beware! I live in Brazil and bought a pump, a reservouir and a VGA waterblock paid for EMS service and took 3 weeks to receive and to my surprise PPC send me the wrong block. My vga is a GTX 470 and they send me a HD6050 block.

Well the customer service ask me to send the item back by the cheapest way avaliable and send the tracking number and after that they refund my money (shipping) and ship the correct block.

I was very happy with the attention that they gave me at the begging but to my surprise again they send by First-Class Internacional, the absolute cheapest way avaliable. They should paid EMS or at least First Class Priority because of the tracking number. I'm realy upset because sometimes first class take 3 months to be delivered and the tracking number only work in US territory. So I ask them to refund me and if I receive the package ill send it back the same way i did before with my money but they refused.

Order date: 10/25/2011 and no block.

BEWARE, FOR THEM THE CLIENT DOESN'T worth $30. I live in Brazil so i cant solve this.

At least they are happy and $30 richer. I feel like an idiot and theres nothing i can do about it. Next time ill buy with FrozenCPU.

PS: I spend $1257,77 with PPC in 2 orders and this is the treatment I got. Nice one PPC know you can buy a steak with the 30 bucks saved hope you enjoy it.

Sorry for my bad english. Its not my first language.
"

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5/5

posted Oct-19-2011

"Although I was initially upset that they had sent the wrong item due to a missed email, they ended up resolving it very nicely. They were kind enough to refund the full purchase and let me keep the item (that way I didn't have to pay shipping cost on return). So it worked out well for me in the end.

I would recommend them! :)"

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5/5

posted Sep-22-2011

"There are several negative reviews for PPCS and these should be taken seriously. Clearly they have been working on their customer communication issues, because I received good and polite service.

You never know how good a companies customer service is until they make a mistake. I ordered several parts including a heat sink and custom cables.

The custom cables are great, and show good quality (not great, as they are hand made... but better than the hand made cables I make). The heat sink I ordered ended up being an older version than the version advertised on their website. I sent them an e-mail detailing the problem and they responded immediately. I sent them a photo of the box and product. I didn't want to go through the hassle of sending it back, so they asked me what I thought was a fair remedy. I responded with what I thought was fair, and they approved.

All this happened after 5 PM Eastern Time and over about an hour.

Clearly PPCS are committed to good customer service. I think the areas they have faltered that are detailed in other reviews have either been exceptions, or resolved.

Please note that the Heat sink I ordered (Baram 2010, received Baram) has no part number, bar code, or other identifying mark on the box other than the product name so it is a very easy mistake to make, and not a sign of systematic laziness or poor QC. In short, the part number (not description), said Baram. They shipped me a Baram. I am sure they are taking action now to make sure it doesn't happen again.

I will order from them again.
"

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5/5

posted Sep-08-2011

"Everything arrived in perfect condition, complete and with all my requests fulfilled. There was even some barbs that i did not order (im not sure if its part of one of my orders) but if this is an extra then thank you :)

Will definitely order from your store again! much more reliable than others around. Will also recommend you to some friends/"

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5/5

posted Sep-07-2011

"Ordered a new side panel, fan screws, cables and a couple other misc items. All delivered on time with no issues. Good experience for first time ordering from them."

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1/5

posted Aug-15-2011

"The order number below is my one successful purchase with Performance PCs. I picked up in person, and they even called me to make sure I would make it on time. However, when I returned home, I found that my card had been charged twice, once for an authorization and once for the invoice, reducing my available funds to 0. I wrote their cust. serv. and the response back was that the guy who handles that is out on vacation until next week, don't worry in a week it will come off of your card. Well, I let that experience slide and decided to put another order together...

Since I am not allowed to share the verbatim email (look else where for this review, it is out there on the web) I will summarize.

I tried to make my second purchase on 8/15/11. I picked out approximately $150.00 worth of fittings, filters, adapters, etc. When placing the confirmation of the order, it was kicked back because of a conflict with the billing address, which I had just moved, so I made the appropriate change and tried to resubmit. I was then alerted that I had insufficient funds for the purchase.

I check on my credit card site and there is an authorization for my order amount which has drained the available funds. I wrote PPCs customer service to ask them to please contact the credit card company to release the authorization so I could make the order again. The response back is a very curtly worded retort, amounting to, we didn't charge you, if your card says it was us than it is your card company's problem, not us.

Yes, the card was not "charged" by your company, but trying to make a purchase on your site caused an authorization, which with a simple phone call could be released and I can then make my purchase, at which point I also provided both addresses associated with the card and requested that they just rerun the order.

The next response, back is that they are too busy to handle this, sorry. This is where things went really sour, because quite frankly being too busy to handle a flubbed transaction that is adversely affecting a customer is unacceptable. It is part of doing e-commerce to "handle" these sorts of issues and if you can't, then maybe internet retail is not the business for you. I really just wanted to get my order through and pay for my product. I guess they didn't want/need my money.

I will be the first to admit, I got pretty angry. After trying to patronize this store, I did not receive an order, I was out $150 for at least a week (we will see how fast amscot will default the authorization, but history tells me it will be a week), and I was treated by Cust.serv. like I was a joke and not worth their time.

I can just hope that someone may read this and decide to go to another retailer instead. Good luck PPCs, if you continue to treat people like this I don't see a very bright future for your company. Btw, I hope you found my invoice by now, seeing as you tried to get this review removed by telling ResellerRatings that my order # was invalid; they seemed to believe my receipt and as you can see my post has been reinstated. Nice try!"

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1/5

posted Aug-14-2011

"They have a huge selection of watercooling equipement which is what i like about these guys.

but, two of the waterblocks that I ordered from them had incorrect screws. I sent them an email which they responded back to right way and said that they would find out what the screws were and send them asap. nine days later i still haven't heard from them and sent them an email to either send me the screws or give me a refund, or i'll be forced to do a charge back. they sent me back an email saying that what i fail to realize is that this happens all the time. I responded back saying that what they fail to realize is that i didn't ask for an excuse, i just wanted the correct screws... they sent me out the screws that day...
but now they have me marked as a "bad customer" in thier system and have closed my account. I found this out because i just tried to order a few items from them today.

i guess they only want to deal with thier "happy" customers."

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