5/5

posted May-01-2012

"It's been some time now that I ordered anything from Performance-PCS, but that is due my Funding in the past several months, but I have been looking for Fan controllers. As I do need one for a build that I have on hold for now as I build up my $$$, anyhow I noticed that they have a few new items in stock, so I contacted them Via Phone but was set the voice mail and left a message. And received no returned call, but it does state that e-mail is much faster at getting a reply to questions, but I thought I would try anyhow. So a Few days later I sent off an e-mail in reference to the Fan controllers and the next day I received a reply from "Jeremy" Modification/Tech/WaterCooling Specialist. Well to make a long story short after a few e-mail exchanges back & forth I had the info that I needed / wanted and was satisfied with the time and level of customer support that I received from "Jeremy" and I know that I'm not the only one sending messages & or calling them. But even though I was not buying at the time "Jeremy" still took the time to answer my questions in reference to the fan controllers and how they can be used, as well as HSF Fans, as my HSF Fan on my Cooler Master V8 is faulty and needs replacement. I have purchased from them many times already and always received what I ordered and in a timely fashion, considering the shipping service I chose, I will continue to do business with them and with the customer service support that they provide, I have to say that is what makes them stand out and above the rest, there are very few out there in the PC modding products world that provide the support that they do. And that is very much appreciated. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-01-2012

"Extremely satisfied with the customer service at Performance-PC. Duke, Hank and the other great employees there made a an exchange painless and quick. They greatly aided in finishing a surprise birthday PC build for a friend in time. Great customer service is hard to come by nowadays and the staff there exude excellent service. They have a loyal customer for life!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-12-2012

"Been buying parts from this company and out of all others, they produce the best quality in every single product. From shipping to customer service."

This review was modified by Lawdg on April 19 2012 03:44:37 PM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-12-2012

" This is an email i sent to Performance PC and as you can see their Custom Service is absolutely amazing.Great Prices,Fast Shipping and very nice people to deal with.

I highly Recommend Performance PC and will continue to buy from them for many years to come!

Here is the email i sent thanking them for there fast response in fixing the mess i made from being over tired and nit reading correctly. (Mistake was all my fault)

Thank you for fixing my order. I would have been in really rough shape with the deadline if i got the wrong Fittings. I was in no way blaming you guys for the mistake.It was all my fault from being overtired pushing for this deadline.
Below is a picture of the photo that confused me because i was looking at all kinds of fittings on your site on multiple tabs open.I highly appreciate you guys fixing the problem so fast.Also if you like take a look at some f the projects i have done recently. My name online is MybadOmen and i recently won:Best Modded NZXT Phantom with a build named "Requiem Revamp" and also won Mod of the Month with a build named "Venom" and have gotten attention from all over for my builds.After completing Venom companies started contacting me about Sponsoring my next build and NZXT called me and asked me to build my current build for them to show in California in June and Seattle right after.I would like to thank you guys for having such a great store because you guys have saved me on so many projects by having what i need in stock and your fast shipping is wonderful also.

If interested in taking a peek here are my Current Projects but there will be many more to come:

Venom: Mod of the Month winner : http://www.overclock.net/t/1185625/project-venom-nzxt-phantom-build

and my current fully Sponsored Build :Mass Effect 3 -NZXT Switch 810 Build : http://www.overclock.net/t/1222200/sponsored-mass-effect-3-nzxt-switch-810-build-log

Hope you guys enjoy the builds and thank you for your great Customer Service and also for being such a great company all around.I high;y recommend your store and will continue shopping there on all my projects.

If you guys are ever interested in coming on board one of my future builds as a Sponsor please let me know and i will contact you when i start the next one.(which will be in a few Months)

Oh yeah and here is the little picture that confused me (Like i said i have been working around the clock on the Mass Effect Build so i have been exhausted)

I realized after this photo was an icon leading me back to the main fitting page :) So yes all my fault and thank you so much for fixing it.



Take Care .

MybadOmen"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-26-2012

"I am a freelance Comp technician that LOVES TO MOD and I am a frequent shopper through newegg.com. So when I was looking around for a Lamptron "HUMMER" - 5 Port Military Switch Baybus, ($24.95) I ran into Performance-PCS.com website VIA google search. Lo-n-behold I found what I was looking for. So with that said; I am a first time buyer on there website. My order was accepted and shipped in record time!. This has got to be the second fastest I've experienced! I will defintely shop there again for parts that other company's may not have.

I also like to mention that these days shopping on-line can be risky, especially when you're Shopping at a new website! It only adds to the uneasiness. Well when my order was accepted and shipped all under about 2 hours, I can't explain and/or stress enough how that makes a first time buyer feel. Thank you PERFORMANCE PCS!"

This review was modified by Volatile_Threat on September 09 2009 07:22:16 AM

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Mar-22-2012

"Mostly good experiences with this company, but when I had to contact customer service they were pretty unprofessional.

I tried to submit a correct order and cancel the previous one, they charged me for both orders. I was trying to cancel everything and start over so that I could fix my order. When I contacted them they took the tone you see below and said they were going to charge me a 20% restocking fee. I used paypal dispute to get a full refund. They retaliated by saying they were going to ban my account. Well guess what? You could have worked with me to resolve the situation amicably and everyone would have been happy.

Now have my money back anyway (which I spent at another PC supply shop), you lost a customer who is now disgruntled AND you have bad reviews. Did you handle the situation correctly? Nope.

I would suggest ALL customers to use paypal and if they try to charge you a punitive 20% without actually giving you anything for it then just use a dispute to take your money back. Obviously I will be sourcing my parts elsewhere from now on.

I had a good impression of this company and was pretty shocked and disappointed with how poorly my first contact with them went. Enjoy the 6.25/10 rating."

This review was modified by T6388 on April 19 2012 08:50:40 AM

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Mar-07-2012

"Outstanding

(1) They had a hard to find item in stock
(2) They shipped the item immediately, keeping me informed the whole way
(3) It arrived when they said it would
(4) The shipping packaging was meticulous
(5) It was the actual item, brand new just as they said it would be.

This is what an online company is supposed to do if they want to earn your business again and they certainly have earned mine."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Feb-08-2012

"Hello all at Performance-PCs.com,
Just want to drop a E-mail, received my Thermaltake Armor A90 case today and I want to say your services are "TOP RATED"

thanks
Keith"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Feb-07-2012

"Awesome prices, and always the best products. Would never hesitate doing business with. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jan-18-2012

"I have been always buying from Performance-PCS and I have never had any issue that would lead me to leave a bad remark. At Performance-PCS, you can also buy for a great price.
All I have to say about Performance-PCS is that they are the best. Honest, trustworthy, reliable and kind. Everyone who replied to my emails with regard to my questions, mod, etc. were quite helpful and friendly. All replies were made in a timely manner. I am quite happy with them and have bought many items in the past through my great American friend Tom Smith. This is because there were some items which were not available at Performance-PCS and others would not ship to abroad. He would then give me a hand buying everything for me from different places though most were from Performance-PCS to send all in one package. Yet, everything I bought directly from Performance-PCS was just perfectly and WELL PACKAGED, shipped straight away. Even during Christmas and New Year’s time, they worked quickly and their service was just brilliant.
Got a problem with them? It also depends on how you behave, what you say and the tone when complaining about something. This, people do not describe when leaving a bad remark. There are many ways to say yes and many ways to say no. When complaining about something most people are rude and impatient. Rude people are the most common people we see on line. I am a long time eBay member where I sold and bought from eBay since 2001. As a seller i strive myself to keep up my reputation. The more we try to be perfect the more people complain about but when things go fine only few remember to say kind words. It is really tough to please customers through online. It is really frustrating when we get a bad remark. For such a small thing our ratings are spoiled. Problems worsen especially when dealt with abroad where people behave even more differently because of culture, etc... Perhaps, it is the reason that most of the USA sellers do not like to ship to abroad and it is quite easy to see this even on eBay! At the end of the day it just makes everyone’s life harder.
We are all human beings and full of imperfections and fault. If everyone carefully looked themselves at their mirror i bet most would find lots of things that wish to change and just can’t and have to accept the way they are. Now, for such a small thing on goods or deal it is enough to leave a bad remark and spoil the reputation of the whole company. Some people should live in South America for a while, Brazil for example; where you pay a fortune to have shoddy goods. Can you imagine how much you would pay for Import goods that have good quality? Most cannot afford. This is thanks to corruption. Everything there is expensive and most of good stuff is not available. There, you pay one of the highest taxes in the world and some natives still say it is the best country in the world to live. Oh well…
On YouTube we see lots of great stuff posted. People would say wow on the comments for the mod but those who posted only few mentioned Performance-PCS made them when was the case.
This is also something for you guys to reflect when thinking of leaving a bad remark about Performance-PCS. Try to be patient and polite. Try to deal with them nicely. I believe they will sort everything out.
Thank you all Performance-PCS staff. Whenever I need I will buy from you. YOU ARE THE BEST."

This review was modified by memoryhog on April 21 2012 06:38:47 PM

comment! report?

Is this review?… Helpful Cool Share