5/5

posted Feb-04-2013

"I've heard a lot of bad things about this store before from people bad mouthing on the internet, nonetheless they had what I needed and nobody else did so I took a shot. I'm really glad I did, I have placed three orders with them in the past two months now and every single time they've been great. One of my orders had a part that was out of stock, but they notified me right away and were very communicative. They were completely willing to ship me the order in two parts, the part ended up coming in anyway so it was resolved easily, but they were very helpful before that. I also just had a really easy experience with their RMA process because I ordered the wrong size fittings even though I took 28 days to send it back! The shipping is admittedly overpriced, but every single online watercooling supplier is so there are no real other viable options."

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5/5

posted Nov-05-2012

"I would like to say that i've done a mistake on an order and the Customer Services help me alot! they guided me one by one to fix everything and ship fast the products.
I will 100% recommand PPC as a great site with alot of products and an amazing service!
thanks alot PPC, you managed to root me :)
"

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5/5

posted Oct-04-2012

"Really excellent. I can't praise these guys enough.

I wanted to find out whether I could upgrade a Lian Li front bay unit to USB3.0. Unfortunately Lian Li do a huge amount of these USB units. The Lian Li website didn't have the information and an email to Lian Li told me that there wasn't a compatible upgrade.

I mentioned what I was looking for in an email to Performance PC's and they said they could check this out for me. They have a technical fee (only $10) and they will open boxes and measure for you. This is just amazing. I had spent fruitless hours on the net trying to get exact measurements to work this out myself and here was performance pc's saying that they would do it all for me.

Thankfully they found compatible parts and I got to buy the parts already assembled.

I really cannot get over this. I am amazed at this service. Just bloody brilliant.

Performance PC's shipped the parts to me the day after I bought them (international shipping). I chose to have the parts shipped via FedEx. FedEx were a nightmare from start to finish but Performance PC's were there helping me through it the whole way. Excellent service. Gave 5 starts here as they shipped quickly and were so helpful in tracking down the FedEx mess up.

Whenever I emailed the guys at performance pc's, they responded quickly. This goes for the whole team, sales, mod shop and shipping. Excellent.

So just a big thank you to all the guys there.

Next time I write a review of performance pc's I have to get a thesaurus out. You can only say excellent so many times. :-)"

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5/5

posted Oct-04-2012

"I am very pleased with the store and with the service. I recommend not only for its quality service, but also as the speed and integrity of the products purchased. I hope to do business again as soon as possible.
Sincerely.
Felipe Rossetti
"

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5/5

posted Sep-21-2012

"Their customer service is quick to respond to any inquiries. They ship their stuff in a well packaged box. I like the number of shipping options they have. When you are on a budget or is not in a hurry to receive their items, you can select the lowest shipping cost available."

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5/5

posted Sep-17-2012

"This company is absolutely amazing. Back in July, I ordered about $400 worth of watercooling merchandise from them. The order was promptly shipped out. While waiting for shipment to reach my home, I contacted the site asking about their recently expired promotion that gave 6% off of any order above a certain amount. Even though the coupon was expired, they gave me the 6% in the form of a refund! I was not expecting this and it was very nice of them to do this even though the promotion had expired. Performance-PC's pricing is very competitive and most of their products are practically the lowest on the internet. I received my order from them quickly (It was one of the first things to arrive for my new build). It even arrived faster than Newegg's shipment! Recently, I contacted them again about some led's that I had not received in my plastic sealed Raystorm waterblock. After a couple of quick emails, they told me that they would be sending a set of them out tomorrow! This was likely a manufacturer's error and they are willing to replace something that is not their responsibility. Amazing. I will be buying from this company any time that I need something. I definitely recommend this company. :)"

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5/5

posted Sep-14-2012

"Fantastic!!!Fantastic!!!Fantastic!!!Fantastic!!!
Great customer service and will not stop until your satisfied."

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5/5

posted Sep-14-2012

"To often you come across a online merchant that responds with single word answers to query's. Performance PC's is not one of them, they go that extra mile to offer advice and ensure you feel you are getting the right product for your needs. Since I am ordering internationally I often worry if my order will arrive intact.. with PPC this is never a worry! I have ordered from them on multiple occasions and will be sure to go back for more! "

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5/5

posted Sep-06-2012

"My order to Australia arrived last Friday so took only 7 days. All 50 pieces work 100%.

I've done 3 large international orders now with Performance-PC's & everything (except 2 x Lamptron Elite 4-port Inverters) has worked. The inverters, I put it down to 'bad luck', 'just one of those things'.

I first came to Performance-PC's because of way too many RMA problems with PC parts shops in Australia. So many in fact, I ran out of specialized PC parts/PC accys shops to shop at.

I have 15 years experience in customer service & in terms of website, prices, products, readiness of availability & customer service (pre-sales & post-sales), Performance-PC's easily run the best store on the planet.

They answer 'all' of my email enquiries (even one about $1 screws) expediently & with accuracy.

Performance-PC's single-handedly helped me build my vision into reality.

No fanboism, just the honest truth. Thank you Performance-PC's! :)"

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5/5

posted Aug-17-2012

"Performance PC's recomended store for part computer.
service is very satisfying. months ago I had a problem with delivery, but it can be resolved by the performance pcs.
I was misunderstanding with performance-pcs, but the store fast to solved my problem,

thanks performance-pcs, i will buy again from your store."

This review was modified by riesyanuar on September 08 2012 01:23:57 AM

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5/5

posted Aug-13-2012

"I have to change this review. Things started out a little rocky for an RMA. For most items they make you go through the manufacturer. They ended up helping in the process and even cross-shipping me a replacement. I'm actually very impressed with the way that they handle things. They answer e-mails very quickly. Their staff, especially Duke is extremely courteous and professional. They seem to ship things out quickly. I wouldn't hesitate to recommend them to anyone. "

This review was modified by BababooeyHTJ on August 22 2012 03:55:38 PM

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4/5

posted Aug-12-2012

"Ordered a large quantity of items from Performancepcs.com and the entire package was damaged at my local ups facility. At this point I was informed that they would need to receive the package as the insurance claim was denied. I was very unhappy with this, but performance-pcs went out of their way to overnight a new package to me as it was of a time sensitive nature. Overall the process was abit of a headache but performance-pcs made it right. Good job guys!"

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5/5

posted Aug-10-2012

"Greetings :)
2th July i ordered a customised Corsair case , and as this was my first ever watercooled system , i had alot of question regarding waterblocks for my 2 gtx 690 and the bridging between them. After numerous mails and questions to Jeremy , i was able to fill in a complete shopping basket with everything i needed. The response was quick , and for my part its the best online shopping experience ive ever had.
Its hard to get these systems in norway , but it didnt take more than about a week and my case and parts arrived.

My system is now running great with awesome temps , so i would like to thank everyone involved , and especially to Jeremy for excellent service and support. Almost forgot to mention the case and evertything was carefully packed , and there was no damage what so ever on the items i ordered.

I know where to go next time im gonna shop .
Best regards
Chris"

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5/5

posted Jul-17-2012

"This is the fourth time I have ordered from Performance PC's and have to say that the prices are unbeatable. They have had everything I was looking for and even things I didn't know existed and all in stock. The customer service is top notch, especially from Duke, and the shipping was timely. I am a very happy customer and will definitely be shopping with them more in the future. Thanks guys."

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5/5

posted Jul-13-2012

"I bought an XSPC watercooling kit with the RX360 radiator and MPC655 pump, fittings, hose, etc. Very nice kit arrived well before we expected it. Assembled as instructed and realized there was some sort of thread issue with a resrvoir port.

Consulted with Performance PC's who immediately identified the problem as one they had seen a few other times-an RMA was issued. My RMA request was instantly approved and processed and I have just received the replacement piece a full day before I expected it.

Replacement integrated into original kit perfectly and passed leak test so we're back on track.

I was impressed with the routine order process and even more impressed with the RMA process; if I learned anything new here it is that when ordering from Performance PC's, one should be sure of his order prior to placing it--their response to an incoming order is very quick, which leaves little time for second guessing or buyer's remorse.

Company policies and terms of sale are entirely reasonable; it is the buyers' task to organize his order and confirm components prior to ordering, lest one run the risk of hitting restocking fees--the key here is be sure of your order--Perf PC's is so fast in the order processing that there is little time to change one's mind.

Performance PC's even has a provision for a courtesy add-on-to-previous-order for occassional small items that may get forgotten--again, orders move quickly through Perf PC's, so time for using this feature may be limited.

A history of each order is maintained on Perf PC's network so all the staff is kept up to speed as orders or corrective actions move through the process. Email responses are quick and ongoing advisories are frequent and clear.

Staff is helpful and pleasant...nice job, Performance PC's! Thank you!"

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