59,985 stores
1,896,889 reviews
Over 250,000 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
Office Furniture, Machines, Supplies
85 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Penfactory","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","store_rating":"8.60","total_reviews":"85"}, "store");)
Share your shopping experience and interact with
1,986 participating stores,
write a review!
Follow us & win cool gear: 
Rating
Store Info
Visa / Mastercard
Check
Wire Transfer
Secure Order Processing
RMA Required
posted May-22-2013 
![Share](javascript:share_rating({"review_body":"Jeanette in Customer Service was awesome. Helped me get my order placed quickly, correctly and delivered on time!!!!","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2910033#comment2910033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"jspiridigliozzi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received in excellent time frame. The pens are beautiful! I'm very pleased with my experience.","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2901805#comment2901805","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"ebuchala","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These people, especially Raquel, are brilliant!","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2900809#comment2900809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"IAMSAM-307","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Alicia was A#1 in customer service. She was most helpful and my order arrived with the changes she recommended. I will order again.<br>Thank you,<br>Joe","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2893293#comment2893293","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"jkdblues","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks Penfactory, <br><br>I was skeptical about ordering for my event, since I happened on this site accidentally. I have to say, I am extremely please with my products. ","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2875447#comment2875447","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"JPetigny","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great job. Perfect timing :-$","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2862879#comment2862879","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"melmacjr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"great experience! helpful on the phone.","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2857637#comment2857637","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"bvandoren","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was given a shipping date that was wrong and turned out to be 2 days later than given.<br>My order said the pins were going to be red with white letters and the pins are white with green logo. They look fine but not what I expected. I tried to confirm this but did not hear back.<br>I asked for the pins NOT to be individually wrapped in plastic, just 100 in 1 plastic bag. This was on the order, yet they came all wrapped in their own plastic bags.","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2848497#comment2848497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"jwg1927","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I sent in my information i needed printed on the pens and after reviewing the information i sent in to the pen company they sent me back a proof of what the pens would look liked and after reviewing them i noticed there were many errors that the company screwed up on that was corect in my original email i sent to them. It was somewhat frustraiting to know i gave the correct information to be printed but no one was able to copy it correctly. they fixed the pens and now i am awaiting them to be delivered.","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2839711#comment2839711","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"allvalleycolt","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Even though there was a "hick-up" with getting the proof back, they took care of the issue quickly and got me my order when I needed it! Thank you. I will definitely order again.","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2818405#comment2818405","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"matt-157","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their customer service reps are rude and frustrating. Customers definitely can tell that they consider us a waste of time. However, the online re-order options wasn't working so I was forced to call. If I had my way I would never interact with Penfactory staff, they are that terrible. ","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2745133#comment2745133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"kreichardtrummell","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"they have been very responsive if the pens are out of stock and work on getting a different style shipped out. ","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2738227#comment2738227","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"jdettorre","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Re: PenFactory order.....The prepayment phase was great! I received lots of timely help with my custom, color logo pen order. However, after I made the purchase, I had to ask 3 times for a "tracking" number.......which I never received. The pens turned out to be attracive, but the font was so very tiny which I did not anticipate. ","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2693445#comment2693445","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"rainbowire","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very freindly,Helpful and fast.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Penfactory\/review\/2682847#comment2682847","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Penfactory.jpg","store_name":"Penfactory.com","username":"rpalochak","rating":"5"}, "single");){kind=link}
"The selection was fabulous, the ordering was simple, and my order arrived quickly! I do wish there had been a way to view the way my order would look - the yellow pencils with the black writing turned out great, but the red pens with the black lettering are hard to read. That is my only complaint, though. I especially love it that this is all made in the USA! I will definitely use this site again."