We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • Pcmri.com
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

63 Customer Reviews

Rating 2/10
1/5
2014-10-04

"I have just notified PCMRI that I want a refund. Since installing their stuff, I immediately started getting more popups than ever. And when I talked to them on the phone, for them to 'fix it', is another $19 a month....above the $300 I paid for this crap. Salesman also kept stressing that this was 'all I needed', which isn't true. Also needed is an anti-virus program because PCMRI does NOT remove or prevent viruses. I hope I can get my money back."



Rating 2/10
1/5
2014-07-29

"I initially got scammed into getting the PC-MRI Anti-Malware (they charged me double the price for the product, but I was eventually able to get refunded) my computer did not speed up at all, in fact it worked even worse and when I finally got ahold of someone to re-fix my computer I was told to leave my connection on and they would remotely connect during the night, which they never did. it took 3 days to even get it back up to the slowness I had before going through these guys. PC-MRI Anti-Malware finds about 100-150 cookie threats daily even if I don't go online or to any websites. I recently left my computer on when I ran to the store and when I came back I had the FBI/Department of Justice pop-up covering my screen saying I violated something and if I didn't pay $300 my computer would be locked and turned in (even in safe mode this came up). PC-MRI Anti-Malware was running at the time this would have occurred and was probably running a scan around that time but didn't detect it or prevent it, a system restore that I ran eventually got rid of it, but this program is horrible and for the amount of time/money I had spent on it to "fix and keep my computer running good" I would avoid this product all together."


Rating 2/10
1/5
2014-02-17

"On 1/16/14, I paid over $400 for a computer "fix" and malware protection. Great "fix" and hopefully a great product.

I purchased what I was told was a "LIFETIME" product with no need for monthly updating and annual renewals as with most anti-virus/malware software.
This was quite pricey, but I figured that a "LIFETIME" product and "LIFETIME" protection would be well worth the price.

And then BAM! Out of nowhere I get an email notice of a $15 charge to my credit card... that was AND will forever be taken from my credit card EVERY MONTH AUTOMATICALLY!! And for what? I had NO idea since this "minor" aspect of business was NEVER mentioned in my original dialog regarding the purchase!

After 3 conversations with both "SafeCart.com" and "PCMRI" I was told that this $15/month ($180/year) would allow me to access "Tech Support" in the future if ever I needed it! Well, thats nice, but it was never discussed with me at all. I just started getting noticed that I was handing "PCMRI" $15/month, AUTOMATICALLY (without notice to, or authorization from... me) for a "LIFETIME"!
NOTE: After jumping through a bunch of hoops with this issue, I was able to decline and cancel this unwanted service from PCMRI and get a refund for the last 2 months (supposedly, since I have not seen it yet). Needless to say, after putting a "watch" on this contrived, monthly, automatic charge on my AmEx account, I NOW feel like I need to (and I WILL) change my card number since, no doubt, anyone at PCMRI now has it!
Bottom Line: Their product may or may not be good, but with $400+ initial cost PLUS $180/year has proven that their business practice AND customer service leaves a LOT to be desired.
Trust me; the $400+ product that I ended up with is NOT worth getting covertly SCREWED for an additional $180 per year. Had I not noticed this action by PCMRI, and had it gone any further, I’d be talking to the U.S. Department of Justice, Retail Fraud division right now.
Good luck!"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-09-10

"they did fix my malware problem, but it took two days. finally when fixed, it cost a lot of money. Now I mentioned my problem to friends, they two had had the same problem, but they just undated they security software and it fixed the problem......Like most people we are at the mercy of what we are being told.."


No Avatar

Verified Customer
Rating 10/10
5/5
2013-09-09

"The problem I was having was resolved to my satisfaction"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-09-07

" The customer service rep. was helpful and explained what your services would provide for me. I needed help right now with The "FBI Virus" that had infected my computer. The senior technician cleaned my computer and got me back to a happy place again. Thank you."


No Avatar

Verified Customer
Rating 8/10
4/5
2013-09-01

"The young lady that I talked with was very helpful and pleasant to deal with. My only issue is that my computer does not work as efficiently as it did prior to you working on it. The speed is fine but some of web pages come up strange when I initially open them."


No Avatar

Verified Customer
Rating 10/10
5/5
2013-08-26

"I was very satisfied with the Techs that helped me. I hope I will continue to be satisfied by the PC Pro protection of my computer. Thanks for all of the help.

Regards,
April "


No Avatar

Verified Customer
Rating 10/10
5/5
2013-08-26

"We should have done this when we first bought the computer. Thanks!"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-08-26

"Pcmri took care of everything to make sure all of my information is protected and safe! Thank you Pcmri!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-08-21

"The software was recommended by a wonderful tech from SparkTrust PC Cleaner. The tech uses the software himself and he showed me all the viruses on my computer, which by the way was almost going to have to get repaired, and how pcmri can help. so far so good and i no longer get viruses or attacks to my harddrive"


No Avatar

Bolton, Lancashire, England Verified Customer
Rating 10/10
5/5
2013-08-20

"all persons that I had dealings with were very helpful and cheerful long may they be that way
Roy"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-08-11

"They have worked hard for three days to solve our problems with our XP."


No Avatar

Verified Customer
Rating 10/10
5/5
2013-08-11

"Anti-malware PCMRI seems to catch and remove threats Norton doesn't not. Would recommend PCMRI over Norton."


No Avatar

Verified Customer
Rating 8/10
4/5
2013-08-10

"8/22/2013 As of this date, contrary to my previous rating. I am totally disappointed in this product. And would like a full refund to my credit card, of which you have on file. Please contact me so I may verify my credit card number with you. Or call me at 203-297-7199, to do this. Thank you for your time. The PC-MRI has already been erased from my computer."


Ratings Calculation Change


Share Pcmri.com's store rating

Pcmri.com is not a merchant member. If you're this merchant, learn more!

Pcmri.com is not a merchant member
Pcmri.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »