1/5

posted Feb-03-2012

"I've had numerous problems with PayPal. I'd be writing pages if I were to go into detail. I'll say this though, PayPal is out to protect the buyer, not the seller. If you're selling something, expect them to make you jump through a lot of hoops, and hold you're money when you're done selling. To top it off, they keep a good chunk of it. I had an instance where a buyer said they had not received the item. Despite, having delivery confirmation and having the package insured, PayPal sided with the dishonest buyer, took the money out of my bank (over $1000), and refunded it to the buyer. I'm confident he received his product. PayPal said get the money from from the Post Office for the product (insured), and the Post Office said get the money from PayPal because it was delivered. When you call to speak with someone, they put you on hold for a very long time, and then give you an attitude. I truly avoid using it if I can. It's more a hassle and not worth the trouble. Maybe if you're one of those guys who have an ebay business, it might be worth it, but if you're a guy who sells occasionally, I recommend avoiding PayPal."

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1/5

posted Jan-10-2012

"NEVER OPEN A PAYPAL ACCOUNT. Paypal has now joined my list of worst companies in the world. Not only did Paypal repeatedly ship to the wrong address and use the wrong payment method after I specifically told them which one to use but now they refuse to close my account. I had the account for many years to use occasionally on eBay and they have caused nothing but trouble when I actually use it. They won't even let you change your name or delete your old bank account or credit card information. Now they are basically holding my account and financial information hostage to use whenever and however they want against my wishes. I have tried calling customer service multiple times but each time they are nothing but rude to me and flat out refuse to help me. All I want to do is close my account with this fraudulent company. I would never had joined had I known how horrible they are to their customers and I can't believe eBay makes you use them. eBay has now lost my business and I will do my best to warn others about this scam before Paypal takes advantage of them. I am just glad I didn't enter my new bank account information because they probably would be taking unauthorized money out of there too. My advice: Don't even open an account. Don't trust them and certainly don't give them your financial information."

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1/5

posted Dec-22-2011

"If you anticipate a possible refund from the merchant, do NOT use Paypal. It takes 3 to 5 days for the refund to be credited back to your Paypal account. Ridiculous! The funds were taken out of my checking account and I never even picked up the item."

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4/5

posted Dec-01-2011

"I have been a PayPal customer for many years. Yes, my account has been froze, they've mitigated disputes - some in which I'm the seller, some in which I'm the buyer. They have some really ridiculous terms and fees. But overall, I'm going to say that the convenience of their service entirely outweighs the hassles! I receive free gifts for being a PayPal Advantage member. I pay all of my bills with my PayPal Debit Card. I don't leave home without it. I use them online and in flesh., everyday. I use PayPal to make payments. I also use them to receive payments. I print my shipping labels through PayPal and get discounted rates. I'm happy with PayPal, overall."

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1/5

posted Nov-29-2011

"I dislike paypal, they hold onto money that is rightfully your, they overdraft out of your bank account, there is no way to cancel a transaction from your back account, so if you Overdraft by a few dollars and want to cancel that, you cant all you can do it wait a week until they finally let you use your money, then you have to wait 3-days until you can transfer it back.. all in all, just pay with a debit card."

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1/5

posted Oct-05-2011

"Transaction fee is crazy! I thought credit cards were bad!"

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1/5

posted Sep-09-2011

"Seller sold me open boxed goods that broke after 11 days and would not take it back. Paypal promptly denied my claim for a refund. The buyer's protection they offer is crap. Save yourself some money and buy from reputable merchants.

Ebay/Paypal, you've lost me as a customer forever."

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1/5

posted Aug-29-2011

"Such a scam. They are owned by eBay which doesn't care about customers. They stole over $200 from my and wouldn't return it. Do not use!"

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1/5

posted Aug-15-2011

ResellerRatings.com TOP REVIEWER!

"Update 9/6/11 I have changed back to a one star.

DO NOT USE PAYPAL FOR LANDLORD/TENANT PAYMENTS! Do not use paypal for any service, other than an item that you can hold in your hand. The remitter can lie as much as they want, and paypal will IGNORE substantial data. I have been happy with Paypal with Ebay transactions.

Indeed, their complex contract states this, so I have no recourse except for the Court which I will use with this tenant utilizing civil fraud.

I'm still unhappy with the complexity of the resolution and I will still keep the 1 star.

I sent Paypal by fax enough proof that the tenant had signed the lease, received a signed lease, that I had pulled it from the market and that the tenant paid rent/deposit by paypal.

Tenant Perrin Tellock then alleged "unauthorized use" and payal IGNORED all of my substantial data. Faxed signed copies of the lease plus copies of communication going from "I want it and have paid you" to "I can't take it" to "Unauthorized use of Paypal" is proof enough to convince a jury, but not Paypal. And a jury or judge will ultimately decide this.

Paypal rubber stamped "unauthorized use" even when documents show clearly that he was the one who paid.

In short: DO NOT EXPECT A FAIR JUDGEMENT FROM PAYPAL, regardless of the proof you submit.

Paypal is fine for Ebay, but in my opinion do NOT use it for Landlord/Tenant payments.


Update 8/24/11 I have changed my rating from a one star to a five star.

Summary: Tenant signed lease and sent me rent via Paypal. Tenant apparently alleged that he was being defrauded (probably alleging that I was defrauding him) thus Paypal put a hold on the funds.

I sent Paypal all communication and a copy of the signed lease arguing "buyer's remorse" is no reason to chargeback, and that the service was given upon receipt of the rent.

Much to my surprise Paypal agreed and freed the money sending it through to my account. So it goes to show if you have a problem do the leg/paperwork and send Paypal a clear history with documentation.

I'm so pleased that I'll give Paypal 5 stars, but they need to streamline their claim process as several emails asking for info, when used, were returned as unsendable. But I found alternative addresses.

From 1 start to 5...that's pretty impressive, I think.



Update: 8/19/2011

I am now led to believe that the tenant instituted a charge-back (or rather a hold) and may have alleged that I defrauded him.

I am dissatisfied with Paypal still since they will not divulge information. I have asked that the case be advanced to a claim. Tenant received the goods (signed lease, the apartment was pulled, advertising closed, and two tenants denied rental).

I believe that Paypal now has an obligation, since I acted in good faith and "sent the goods," to take the funds on hold and disburse them to me.

I will likely institute a court claim against the renter, and will ask the Court to grant a Court Order to force Paypal to divulge the entire chain of events.

This case does show that Paypal may not be a good idea for the receipt of Landlord/Tenant funds.

This will be updated. I have changed my rating to neutral for the time being.

The following is my original posting:

Beware! Do not use if you are a landlord! Your money will be held by Paypal.

I had a new tenant and suggested that he send me rent/deposit via Paypal. I've been with Paypal for many years with never a problem but this $1300 was placed "on hold" by Paypal (not by the sender!) as a "high risk transaction."

I am a verified Paypal member, so is the remitter--how this can be "high risk" is beyond me.

There is no way to contact a person that you can find on Paypal but I did find a person number: 888-221-1161 and now I must jump through hoops and have my payment held up for who knows how long. Again, the sender did not do anything to stop this, the funds from his account are good, I did not do anything, Paypal put this stop on their own. Why? I haven't a clue. I will avoid using Paypal again this way.

Further the agent that I talked to was curt and bordered on the edge of being actually rude. I do not appreciate that sort of customer service and expect better.

Lastly in a recent foreign (Australia transaction) I noticed that the exchange rate was $1US to 0.944 Australian when the interbank rate at the time I sent was $1:0.994+ In my opinion a 5% currency translation is far too much.

I have used Paypal for many years when selling on Ebay. Years ago they would double charge your account (put a hold for $xxx) then actually charge $xxx, and the hold would not be released for many days, thus a $200 charge would deplete temporarily $400 from your account, once causing me to overdraft. I am not sure if that is still a problem.

I have not had any problems with Ebay/Paypal."

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1/5

posted Jul-27-2011

"Paypal's website doesn't work, trying to purchase something from macupdate.com and it sends me to paypal. Adding in my credit card does nothing. Doesn't let me purchase. Their website is full of bugs. Logged on directly, confirmed mr credit card, they charged me $2 to do so.

Paypal doesn't work. Would rate zero stars if I could."

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