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"Excellent service, excellent products! I recently ordered more Paula's Choice skin care products and they arrived very quickly. I received excellent customer service on the phone- and no pressure when I explained that I only wanted my questions answered before I actually ordered online (just easier). The skin care products are priced well, especially considering the quality. I have always used drugstore brands before, so they seem very luxurious but the price is practical enough to feel okay about it."
"2006 July 11: Order 583839 made & confirmed2006 July 14: 1st Attempted UPS Delivery2006 July 14: E-Mailed Customer service regarding incorrect shipping2006 July 18: 3rd & Final Attempted UPS Delivery2006 July 18: Pickup by customer (me)They shipped to my home address despite confirming they would ship directly to my mother who is in during the day. They did not respond to an inquiry on their shipping mistake. I had to go through traffic to get to a UPS "Store" in the middle of nowhere. The Package and Invoice mispelled my name despite being correct on previous correspondence. The total billed matches the Order Confirmation, but the Invoice Number is not referenced in any other correspondence. I assume they retype orders by hand into another system. The invoice total matches my records, but I wonder...Overall: Reputation of quality does not translate to customer service and order processing."
"Paula Begoun has some pretty good products at www.paulaschoice.com that do what they are supposed to do yet don't have unecessary fragrances or additives. The products are more expensive than drug store type products, yet cheaper than department store or boutique type products. I trust these products and will buy them again.They work, are a decent value and I like them.The order experience was fine and my items arrived in a timely manner. However, I do wish that I would have received an email with the tracking number when my items shipped. That way, I would know when to expect them at my door. The shipping charge was fairly reasonable given the weight of the package."
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