Apparel & Jewelry
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"I ordered a shotgun scabbard from Patriot Surplus in February. They immediately charged my debit card and listed the item as shipped. I waited 3 weeks and emailed them. No response. I finally found a phone number and called. I was told the item was back ordered. Somehow I hadn't been notified. I then received a notice it was back ordered. Finally in May I checked Amazon.com and the item was listed there. I called Patriot and was told the item was still on back order and they would send it when it came in. I told them it was available at Amazon and wanted a refund. They agreed. #days later, no refund. "
"Ordered an item on 3/27. In shipping since 4/3. Called 2x and emailed them 2x and still don't have my money back. Cause now I don't want the item. Very poor customer service on this one. I would say buyer beware"
"I recently had a very positive experience with Patriot Surplus. Timely shipping and great products. Ill order from them again!"
"I placed an Order for Boots, I had not been able to try them on in any local retailer, So I downloaded a guide from rocky (the maker of the boots I ordered) to get a proper fit. Wrong the boots where not the right size. Now i know that none of this is Patriot surplus fault, But I called to return them for the right size and it took them 5 days to get me a "RMA #" to send them back to Rocky, Well after sending them back to Rocky 10 days after mailing the boots back, Patriot still has not received credit from Rocky to mail out the correct size boots. I have said all that to say! Patriot needs a better return system, from date of order to wearing boots will be well over 8 weeks and even with a return I have never waited that long for purchases. Update Now I have waited 30 days still no boots! "
"Placed and order and was charged but have received no information other than the receipt. They don't return calls and they do not reply to emails no other recourse than to contact credit card company to reverse the charges because they have no way to contact them unless it is for sales only...Buyer beware!"
"During a mad search for the pending winter season, i.e., August 2010, Patriot Surplus was just one of a slew of military surplus shops an engine spat out. What made them stand out from the rest was product availability, price, and paypal.Having been screwed over by a handful of fraudulent surplus sellers, I was hoping Patriot Surplus was different: trustworthy. (At the time, there was nothing on ResellerRatings, and the brick and mortar store founder wrote a semi-compelling chunk in the "About Us" section.) Although they've expanded to an online presence, I haven't seen anything of them on ebay, and that's maybe for the better...I registered and put the item into the cart, was all set to pay for it until... the site rejected my paypal payment three times. I tried another browser, nada. A computer in another state, still nothing. I gave up; annoyed because the total price was so much cheaper than everywhere else for the exact color and size. Hours later, I received an order confirmation from Patriot Surplus telling me that I had ordered when I wasn't allowed to pay for the item. It was ignored and nothing else arrived afterwards.Jump to mid-December; I was freezing my ass off and wanted the item badly.The months before only gave me a better idea of the average sales price, so I hoped that Patriot Surplus had the item, fixed their server scripts, and would let me pick up the item for the awesome price.Two of out of three--or so I thought.The moment I got my shipping estimate, I was dismayed: back in August, it was $2.75!!! In December of 2010, my completed order revealed that Patriot Surplus turned to Yahoo (small?) business for their transactions, so the shipping was jacked up to $6.95. Didn't care at that point and they accepted my payment. I thought all was well until about four days later; with no additional emails, I wondered what was up and checked the site.Like the previous poster, my item was still not listed as shipped. Bemusing, yes, especially for a single, small item that had *appeared* to be in stock. I called during business hours and reached no one, listened to the message (explanation anon), and left my contact/order info. There wasn't a callback the next day, and I was swamped, so it was the day *after* that I called them again. This time someone picked up... it was the guy on the message. Inquiry led to the explanation that the item wasn't in stock and wouldn't be until mid-January. I was given two options: wait for it, or cancel. I would wait (because there was no other place with relative pricing for the exact color and size).Luck would have it that I found what I wanted for way cheaper than everywhere else from a seemingly shady seller. But it was awesome, and that's another story.Nevertheless, two days after my chat with the customer service, I called back to cancel. The person that answered the phone was the same guy; if the company started basement-small, it could still very well be one person manning... everything? If so, it was probably the founder/owner. He was cordial without effort and patient, even when he assisted in canceling my order--which was confirmed in my inbox during the call.Due to ResellerRating's changes, there was no notice about Patriot Surplus's entry addition via email. My post now is to partially disagree with the first poster, and to state that Patriot Surplus deserves another chance if things don't work out the first round. It may very well be that they need to:a) improve their site to include the status of items...b) hire more people to handle orders/packing, and...c) establish some sort of cancellation policy/fail-safe...ASAP.Advice to all buyers ATM: if you order during business hours, call ahead to see if your item(s) are in stock. Or maybe email if you're not in a rush. Maybe the flood of calls and/or emails will prompt the founder/owner to change things. It's the nature of business growing pains...My own interactions with the company have so far resulted in a neutral stance, so if I ever actually *receive* an order, this post will be updated."
"Ordered Multicam coat, pants and a boonie on Aug 12. Ten (10) days later the order status was still "Temp", so I sent a message to them asking what was up with the order. They didn't bother to reply, but instead I got a notification on the next day that my order was partially refunded (for the coat, which they didn't have, I was told) and that a partial order was shipped. So I ended up paying full int'l shipping cost ($41.50 with insurance) for just the pants and the boonie. If I knew that the coat was on backorder, I would have liked to cancel the order and order the items from some place else. Needless to say, I will never buy anything from these people again."
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