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Stores > Partzilla.com

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Partzilla.com Partzilla.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1113 Seminole Lane
    • Contact: parts@partzilla.com
    • Phone: 877-473-4595
    • Customer Support: 877-473-4595
    • Business Hours: Monday - Friday 8AM - 7PM EST Saturday 8AM - 4PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.01/10 8.01/10
    Chance of future purchase: Rating 7.13/10 7.13/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 6.39/10 6.39/10
    Return/Replacement policy: Rating 6.25/10 6.25/10

2,099 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-02

Item exactly as described

"Parts fit perfectly and they arrived right on time. Very satisfied."


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Verified Customer
Rating 8/10
4/5
2016-02-02

Fuel cut off assy

"Parts came quick but I thought shipping was a little high for the small parts I ordered."


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Verified Customer
Rating 4/10
2/5
2016-02-02

Bait switch and waite

"Ordered the part I needed per the picture and received a different item. Called to get credit and Mail the item back. Was told to e -mail a different person to see if it was their error. Received an e-mail back after the weekend that it was there error and a return number and a shipping label should be sent per E-mail. A day later still have not received a label for return. I e-mailed back today requesting a response. This is the 2nd time I have received a different item then pictured. First item was credited but no shipping included. Great prices but doesn't help if you wait then receive the wrong item."

Rep reply posted Feb-03-2016

Partzilla, Partzilla.com rep has responded

““We apologize for any experience that is less than great for our customers. We are committed to exceptional customer service, and track each interaction with customers in order to improve our team’s response and care for our customers. We investigate every complaint and take appropriate action, in order to improve our team’s performance.

A prepaid return label was generated the same day of request. Our IT department has been notified to remove the incorrect photograph from our website. Once the item has processed through our returns department this customer will receive a full refund including shipping costs.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-02

My dealings with partzilla.

"I recently aquired a Honda Silverwing thank was in dire need of some new parts I shopped around on the Internet and found Partzilla and they had the best prices of any that I looked at.
Now that I have placed several orders I can add super fast shipping to the things I like about them.
They will have my business from now on.

Thanks Partzilla
Ralph
"


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Verified Customer
Rating 10/10
5/5
2016-02-02

Only five stars

"CUSTOMER SERVICE that is why this company is a giant and thats why i will continue to shop there . "


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Verified Customer
Rating 10/10
5/5
2016-02-01

"Great service, fast delivery"


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Verified Customer
Rating 10/10
5/5
2016-02-01

First time buyer = Great experience

"Partzilla had the best prices I could find for the parts I needed. The site was easy to navigate and it was easy to place the order. Fast shipping, great parts. "


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Verified Customer
Rating 8/10
4/5
2016-01-31

Ups didn't deliver on time

"A day late, but it got delivered before my maintenance day"


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Verified Customer
Rating 10/10
5/5
2016-01-31

OEM parts at a good price

"Good selection with good prices and the parts usually ship quick."


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Verified Customer
Rating 10/10
5/5
2016-01-31

Quick and Easy

"They had the tool I needed, it was cheap, and they got it to me quick. No complaints."


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Verified Customer
Rating 10/10
5/5
2016-01-31

Happy customer

"Great price and ended up with free shipping."


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Verified Customer
Rating 10/10
5/5
2016-01-31

Parts in a snap.

"First for ordering from Partzilla.com but won"t be my last. Quality parts, arrived in two days. Saved money too. Thanks Partzilla.

Mark
"


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Verified Customer
Rating 10/10
5/5
2016-01-31

Great service

"Parts were easy to find and FAST shipping"


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Verified Customer
Rating 10/10
5/5
2016-01-31

Happy happy happy

"Will buy from again , Great saving ,fast shipping what more could you ask for."


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Verified Customer
Rating 10/10
5/5
2016-01-30

Partzilla delivers

"Ordered on Tuesday had it Thursday. Bam"


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Partzilla.com is a Merchant Member! Learn more

Partzilla.com is a merchant member
Partzilla.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.