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"BEWARE !! I ordered a part. I received an open box. I didn't use the part because it turned out to be a different part which fixed the issue. I returned the part and they told me it was used. It was used because it was in an open box when I received it. Then they told me I didn't return it in time. They were making up excuses not to accept my return and refund my money. I had to pay shipping to get the part, return the part and now again to get the part they will not accept back. Stay away and do business with a reputable part provider. The character of a company is not defined by how well they sell to their customers, it is defined by how well they support their customers after the sale.Update: The company contacted me and tried to get me to edit my review. They told me all boxes from Samsung are open boxes. Open box or not they say they will take back any part. They expect you to order an electrical part and then not use it before you return it. Why would I order a part and then send it back without trying it. Maybe this makes sense to someone but not me. They should stick with the same policy as most companies and just say electrical parts cannot be returned. At least they would be honest with their customers.This company did everything wrong in the arena of customer satisfaction. I would buy a new appliance before dealing with this company again."
If I could give a 0/10 I would
"Horrible!!! The man I spoke to on the phone after paying 25.00 for next day delivery was a total d bag and that is putting it nicely. He blamed fed ex so I called fed ex and the very polite man I spoke with told me that the sender did not request pickup on the correct date causing my package to be picked up on the same date it was suppose to arrive. Ryan Anderson, the owner is who the man at partsdr said he was when I spoke to him. He was rude, arrogant, and sickening to say the least. I advised him that the website states that if your order is placed prior to 3pm your order WILL arrive next business day. He became a smarta$$ and stated that I was partially correct and continued to try to blame fed ex (who btw I have never had a problem with) I will never use this company again and I will warn anyone and everyone against using this company. Karma will come back to this company and it can't do so soon enough "
They Didn't refund the total amount of money after Item returned
"I paid 127.87 for an item on this store shipping included 6.99 I returned the Item and I paid for shipping and today I received an email that they will return only 114.84, they took 13:03 dollars with no explanation. Much Better to buy in a local Store to avoid this kind of situations.I don't recommend them."
"BEWARE, Make sure you read thier return policy! I purchased a part that was not the right one .To return it I was told I am responsible for shipping charge. $40 dollars for a a $77 part plus thier 5% restocking charge!! Why should I pay to return it and spend more$$$ Now I amstuck with the wrong part. **** me off!"
When things went wrong they made it right
"Update: Parts Dr has resolved the issue. They sent another display and sent it FedEx overnight. They credited me the extra shipping cost. Communication was excellent and today everything is up and running. While I did have an issue, it was resolved swiftly. People saying this company lacks customer service. I disagree. The service I received was superb. I would give 5 stars but the item was late and I did need to call for a resolution. I would not hesitate to order from them again. I'm very pleased.For historical accuracy I left my original review below.I ordered a display for a Samsung washer on a Thursday night. The item was in stock and next day service was available for about $25. I figured I may see it Saturday or Monday. Well, here it is end of day Monday and FedEx tracking shows a label created but not scanned into their system. It isn't even on the road yet! I called Parts Dr. and couldn't reach anyone but left a message. They did call back promptly. Thumbs up for that.A very pleasant person from their customer service department told me they create a label then the item is loaded on a tractor trailer. Once The Trailer Is Full they call FedEx to come pick it up. That kinda defeats the purpose of "Expedited" or "Next Day" shipping; Don't ya think?Here I sit, no part yet and out the money for next day shipping.I'd buy from them again but allow extra time for delivery.I'm very satisfied now. Parts Dr fixed the problem.5 star service department"
At the door in 24 with reg. ship
"The price was at or below there competitors. They claim the average shipping time with regular shipping is 2 days. Yesterday, I ordered my part after 12pm. The part arrived at 11:30am! Job was done within 24 hours of ordering."
DO NOT USE THIS SELLER!!!
"I ordered a main Printed Circuit board for a Samsung microwave oven, it arrived broken!! The reason it was broken was stunning....it was shipped 2000 miles across country in an ENVELOPE!!!! The PCB should have been carefully packed and shipped in a box with sufficient packaging material to absorb any shock and such like in the shipping process. The PCB has a glass covered display..nobody sane ships something like this in an ENVELOPE!! - Of course it got broken! I am putting my CC charge to them into dispute with the CC company, I am angry at the plain stupidity of these people! Be very wary of this company!! "
I took a chance and WON!!!
"I almost was not going to buy from these guys because of all the bad reviews, So Parts DR get your issue fixed with playing hardball with customers on shipping and wrong parts sent. My part was drop shipped from a GE warehouse and was sent the next day. GREAT fast service there!!I will order from them next time until they burn me , then I will go elsewhere."
Horrible customer service
"Recommended wrong part. Charged me shipping both ways and a restocking fee."
Saved at least $110.00
"I ordered an upper dishwasher rack. It was priced $50.00 less than their competition and included the shipping cost. The part arrived in less than 72 hours after I placed the order. The part was the right part and a manufacturer original. I saved another $60.00 by installing it myself - it took me less than three minutes. Parts Dr service, speed, and price are excellent. I will purchase from them again."
Would not recommend purchasing if you have to return
"I ordered a part which turned out to be the wrong part for my washing machine. On top of paying a $5 processing fee, I was not refunded the entire amount. They did not refund the shipping costs. This is after I had to pay $15 more out of pocket to get the item shipped back. Will never purchase from this business again. "
"I placed an order on Dec 23rd, 2 days before Christmas. They shipped it the same day, and it arrived the very next day (Christmas eve) here in California. How amazing is that!?! It was well-packaged in the manufacturers box. I'm a very happy customer!"
"Very happy with this seller, parts received are the ones I ordered (very easy to find on website) and arrived very fast with standard shipping, no need to pay next day shipping with this seller"
"First time user of PartsDr and I will be back. I am an average guy and do not work for PartsDr in any way shape or form. I had never done repairs like this before, always prefer to just go buy a new one of whatever was not working. Decided to take a chance for a new drain pump motor for $100.00. I am glad I did. Directions were lacking, good thing I only needed them for the first couple steps. After that, it was more common sense than knowledge. I called a repair shop a year ago and he told me that the part was very expensive and the job was not easy, so I listened to him and just put the washing machine in the garage. Was getting ready to throw it away, but decided to investigate. Found PartsDr on line, ordered the part ($104.00 total after shipping), part arrived on time and had all the parts. Do not let the bad reviews scare you. If I can do it, so can you. Thank you Ryan for you help and to everyone at PartsDr for their support in making sure I ordered the correct part.Sincerely, A loyal customer for life,Kevin M."
"Can't return a electric part, even unopened.... what a joke. Worst return policy ever.Read Here Before Ordering:https://partsdr.com/returns/"