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When things went wrong they made it right
"Update: Parts Dr has resolved the issue. They sent another display and sent it FedEx overnight. They credited me the extra shipping cost. Communication was excellent and today everything is up and running. While I did have an issue, it was resolved swiftly. People saying this company lacks customer service. I disagree. The service I received was superb. I would give 5 stars but the item was late and I did need to call for a resolution. I would not hesitate to order from them again. I'm very pleased.For historical accuracy I left my original review below.I ordered a display for a Samsung washer on a Thursday night. The item was in stock and next day service was available for about $25. I figured I may see it Saturday or Monday. Well, here it is end of day Monday and FedEx tracking shows a label created but not scanned into their system. It isn't even on the road yet! I called Parts Dr. and couldn't reach anyone but left a message. They did call back promptly. Thumbs up for that.A very pleasant person from their customer service department told me they create a label then the item is loaded on a tractor trailer. Once The Trailer Is Full they call FedEx to come pick it up. That kinda defeats the purpose of "Expedited" or "Next Day" shipping; Don't ya think?Here I sit, no part yet and out the money for next day shipping.I'd buy from them again but allow extra time for delivery.I'm very satisfied now. Parts Dr fixed the problem.5 star service department"
At the door in 24 with reg. ship
"The price was at or below there competitors. They claim the average shipping time with regular shipping is 2 days. Yesterday, I ordered my part after 12pm. The part arrived at 11:30am! Job was done within 24 hours of ordering."
DO NOT USE THIS SELLER!!!
"I ordered a main Printed Circuit board for a Samsung microwave oven, it arrived broken!! The reason it was broken was stunning....it was shipped 2000 miles across country in an ENVELOPE!!!! The PCB should have been carefully packed and shipped in a box with sufficient packaging material to absorb any shock and such like in the shipping process. The PCB has a glass covered display..nobody sane ships something like this in an ENVELOPE!! - Of course it got broken! I am putting my CC charge to them into dispute with the CC company, I am angry at the plain stupidity of these people! Be very wary of this company!! "
I took a chance and WON!!!
"I almost was not going to buy from these guys because of all the bad reviews, So Parts DR get your issue fixed with playing hardball with customers on shipping and wrong parts sent. My part was drop shipped from a GE warehouse and was sent the next day. GREAT fast service there!!I will order from them next time until they burn me , then I will go elsewhere."
Horrible customer service
"Recommended wrong part. Charged me shipping both ways and a restocking fee."
Saved at least $110.00
"I ordered an upper dishwasher rack. It was priced $50.00 less than their competition and included the shipping cost. The part arrived in less than 72 hours after I placed the order. The part was the right part and a manufacturer original. I saved another $60.00 by installing it myself - it took me less than three minutes. Parts Dr service, speed, and price are excellent. I will purchase from them again."
Would not recommend purchasing if you have to return
"I ordered a part which turned out to be the wrong part for my washing machine. On top of paying a $5 processing fee, I was not refunded the entire amount. They did not refund the shipping costs. This is after I had to pay $15 more out of pocket to get the item shipped back. Will never purchase from this business again. "
"I placed an order on Dec 23rd, 2 days before Christmas. They shipped it the same day, and it arrived the very next day (Christmas eve) here in California. How amazing is that!?! It was well-packaged in the manufacturers box. I'm a very happy customer!"
"Very happy with this seller, parts received are the ones I ordered (very easy to find on website) and arrived very fast with standard shipping, no need to pay next day shipping with this seller"
"First time user of PartsDr and I will be back. I am an average guy and do not work for PartsDr in any way shape or form. I had never done repairs like this before, always prefer to just go buy a new one of whatever was not working. Decided to take a chance for a new drain pump motor for $100.00. I am glad I did. Directions were lacking, good thing I only needed them for the first couple steps. After that, it was more common sense than knowledge. I called a repair shop a year ago and he told me that the part was very expensive and the job was not easy, so I listened to him and just put the washing machine in the garage. Was getting ready to throw it away, but decided to investigate. Found PartsDr on line, ordered the part ($104.00 total after shipping), part arrived on time and had all the parts. Do not let the bad reviews scare you. If I can do it, so can you. Thank you Ryan for you help and to everyone at PartsDr for their support in making sure I ordered the correct part.Sincerely, A loyal customer for life,Kevin M."
"Can't return a electric part, even unopened.... what a joke. Worst return policy ever.Read Here Before Ordering:https://partsdr.com/returns/"
"I fix all my own appliances and those of friends, so I'm not a professional, but I'm above the typical homeowner. I always search for the best prices and I came upon Parts Dr for a Thermador Double Oven display that had gone dim. The Parts Dr price was $250-ish vs $350 at one of the more used sites. The only difference was the return policy; the big site guaranteed returns and Parts Dr does not. I was worried about not being able to return as easily, but I had done my research, and I knew I had the right part, so I saved $100. The part ended up being defective, my worst nightmare! But Ryan at Parts Dr responded to my email quickly, and sent me a brand new part without needing my old part back or having to pay separate shipping. He filed a form out at Thermador for me and I received my new part in a few days with absolutely no problems, hassle, or issues.If you are confident you are buying the correct part, feel free to save money and use Parts Dr. "
"Fastest shipping I have ever seen. I ordered a part for my dryer on Tuesday and it was at my front door in less than 24 hours with ground shipping! Thanks!!!!"
"These guys...unlike Samsung customer service and Samsung's monopoly parts supplier that will not let you know anything unless you buy from THEM...were extremely helpful in getting me back up and running. Big thumbs up to Parts Dr.Big thumbs down to Samsung's accountability for a poor design that has flooded hundreds of houses and they have failed miserably in owning up to the problem and helping their customers remedy the situation."
"I ordered 2 parts for my Kenmore refrigerator. I had originally checked with Sears for these parts and they wanted way over $100.00 for one part, the drawer, and much more for the other. I ordered from Parts Dr on Monday afternoon and received them on Tuesday morning. I paid for the 5-7 day shipping which was the cheapest. The parts fit perfectly as I did the research and had the proper item #'s. I am extremely pleased with them and will definitely recommend them and order from them again."