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Store Rating and Reviews PartsPC

Homepage: http://www.partspc.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 2.86 / 10
Six-Month Reviews: 7
Lifetime Reviews: 477

   


Lifetime Rating: 5.14 / 10
All Stores Avg.: 8.03
6.79 Pricing of Products and Services
2.86 Likelihood of Future Purchases
4.64 Shipping and Packaging
2.50 Customer Service
3.33 Return or Replacement
Show Reviews Read all 477 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
20813 Valley Blvd  
Walnut, CA
customer support email:
service@partspc.com
phone:
909-547-2108
customer support:
909-547-2108
business hours (est):
9:30am - 5:30pm Mon-Friday PST  
Closed Sat and Sun  
Website 24x7x365

FAX: 909-594-8321


 PartsPC Customer Reviews
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Very Satisfied
Reviewer: borisn1 (1)
Click Here to See the Profile for borisn1

12/3/08 1:32 AM
My PC's motherboard had a major failure so I turned to PartsPC to help me put together a suitable mobo combo. They set up the board, tested it and got it to me in only 3 days! My system was back up and running and better than ever. I cant thank them enough for the great service.

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Very Dissatisfied
Reviewer: Scammed-2 (1)
Click Here to See the Profile for Scammed-2

12/2/08 5:00 PM
STAY AWAY from this crooked company. I carefully researched the RAM I needed for my PC and found it at Partspc. The RAM was DOA, confirmed with a memory test. When I contacted PartsPC about it, they ignored the fact that it was bad RAM and told me I had purchased high density ram and my motherboard required low density. They offered to sell me working RAM for an extra $18, or charge me only $21 for restocking. This is my response to this nonsense:  
"Thank you for responding. However, you have been given inaccurate information by your technical people. Being aware of high density compatibility issues, I ordered LOW DENSITY RAM. Check out my SKU 18416. And you guaranteed compatibility with ANY computer.  
Please don't play me for a fool with BS about having advertised this SKU as high density. The ad is still there, stating LOW DENSITY. Read it and then send me working RAM without trying to scam more money out of me.  
http://www.partspc.com/ProductDetails.asp?CatID=56&ProdID=18416  
 
Or refund the full price I paid without skimming off "restocking" charges or whatever you call it. I am angry about this fraud and will pursue it to the end. Please do the right thing and avoid problems for both of us."  
 
Why would they restock bad RAM? So they could sell it to the next sucker and scam another $21 out of him/her?  
They also recommended some "heat spreaders" which I bought. They had a label saying using them would invalidate the RAM warranty. Then they tried to back out of their warranty on that basis even though I didn't use the spreaders and told them so on a number of occasions.  
It wasn't until I involved the Attorney General's office and informed them I was pursuing action through PayPal and my credit card company that they began to take me seriously.  
Ultimately they did refund my money. But they only responded to force. Unless you want to spend time and money fighting them, stay away. There are plenty of good online sellers. This is not one of them.

Very Satisfied
Reviewer: jbiggs1007 (1)
Click Here to See the Profile for jbiggs1007

11/8/08 10:52 AM
Ordered my memorey on Monday, received it on Thursday and installed it that day. Every thing works great and will buy from PartsPC again. Great service and cheap prices. Will recommend them to anyone who needs upgrade or replacement parts. Great job guys. Thanks

Very Dissatisfied
Reviewer: eclark5483 (1)
Click Here to See the Profile for eclark5483

9/17/08 9:19 AM
Bait and switch is right, I normally get my parts from the VERY RELIABLE newegg, but newegg is no longer carrying the socket 939 boards. Needing one to fix my friends dead board, I ordered the Foxconn 6100K8MA-RS from partspc. What I got, was my credit card charged 2x, and sent 2 mother boards. BOTH being the WinFast 6100K8MA. NEVER AGAIN will I use this company.

Reseller Reply    
Posted by
10/14/08 8:19 PM
We are sorry you are unhappy with your purchase. The motherboard you purchased is a Foxconn board. Winfast is the brand they use on several of their products. This information is verifiable if you look at the product manual that was included with your product. You will see both Foxconn and Winfast used as the tradename. Foxconn has been using the Winfast name under license from Leadtek. With regards to being charged twice, we received 2 separate orders from you. One on 9/10 and the other on 9/11. If you placed the 2nd order in error, we will be more than happy to give you and RMA for a refund. To date, we have no record of you contacting us regarding this matter. Please give us a call and we will take care of you.

PartsPC
Bzboy

Very Dissatisfied
Reviewer: WontGetMeAgain (1)
Click Here to See the Profile for WontGetMeAgain

9/13/08 6:11 AM
Add me to the list of deceived consumers. I purchased a 1GB pc3200 DDR module and it did not work. After further research, I discovered that my computer (like many others have experienced)does not work with HIGH DENSITY RAM. It is true that PartsPC.com indicated that the RAM was high density;and my ignorance contributed to my victimization; but their having wording such as "buy with confidence", "satisfaction guaranteed", "life time warranty" put the nail in the coffin (guess who's inside the coffin). On top of that, during the checkout process, they continually attempted to sell me "additional" assurances(which raised a red flag, but the deal was Soooo good! ). I will be requesting a refund Monday. From other posts, Im expecting to get the "run around". I will also be monitoring my credit card account as well. With such questionable business practices, who knows what else they may do. Buyer beware. Dont be a victim.

Reseller Reply    
Posted by
10/14/08 8:38 PM
We want to sincerely apologize for your purchase. High density IS less compatible than low density memory. However, it does work with certain systems and is therefore an inexpensive way to upgrade your memory.  
 
We have thousands of customers who have purchased high density memory without any issues. We try to inform our customers of the compatiblity issue by placing a section that appears 1st on all high density listings explaining high density versus low density.  
 
After seeing your complaint, we thought perhaps you had not read this section; however, after reviewing our description on our website for the part# you have purchased we saw that the section was missing.  
 
We had already given you a partial refund back in September; however, we have given you the remaining balance plus an additional refund to help cover some of your return shipping.  
 
We once again apologize for all of your troubles. If you have any further questions, please give us a call.

PartsPC
Bzboy

Very Dissatisfied
Reviewer: divesheik1 (1)
Click Here to See the Profile for divesheik1

8/31/08 10:42 AM
Experience with company, especially shipping and customer support, extremely poor. Order placed a week ago now, and part still has not shipped. UPS billing information received 4 days ago but no shipment delivered to UPS. When email sent, took two days to get a response, and it simply said order has shipped. However, it has not. Merchant does not seem to care about customer service at all. I would recommend not shopping with this merchant if you expect your part anytime soon, or want someone with good customer service.

Reseller Reply    
Posted by
9/3/08 10:05 PM
We are sorry you were not satisfied with our service. Your order was shipped on 8/27 which was a Wednesday. Shipping by UPS ground from Los Angeles to Washington State takes 3 business days. UPS does not ship on Friday or Saturday. and Monday was the Labor Day holiday. The package arrived on September 2nd which was exactly 3 business days. Unfortunately UPS and many of the other shipping companies do not update their tracking information quickly and sometimes information does not appear until the package is on their truck. We apologize if you felt that the shipping took too long; however, once it leaves our facilities we must rely on the information that the shipping companies provide us.

PartsPC
Bzboy

Very Dissatisfied
Reviewer: jsmurf (1)
Click Here to See the Profile for jsmurf

7/3/08 10:41 AM
DO NOT BUY - SCAM - BAIT & SWITCH  
 
First the positive reviews are fake, that they have made themselves. Just read the wordings. These people are incapable of being trustworthy. Ordered memory, got crap instead. Whole business model is to bait and switch to expensive memory by sending customer bad memory first. Also you will end up paying shipping costs back for defective item. I even insured it because I wouldn't hold it against them to commit mail fraud and say the item was damaged during shipping and I'm responsible.  

Reseller Reply    
Posted by
9/3/08 10:21 PM
We are sorry that your product did not work for you. We assure you that we do not try to "bait and switch". First and most importantly because it is illegal. We have been in business since 2000 and are a member of the Better Business Bureau with an "A" rating. We always try to provide enough information to our customers before they purchase unlike some of our other competitors. In the product description on our website, we have a very clear section on top where we describe the product and inform our customers to check for compatibility. The item was not compatible with your system therefore the only options are a refund or purchasing a compatible product which is more expensive. We have already given you a refund; however, please give us a call and we will try to make you a more satisfied customer.

PartsPC
Bzboy

Very Satisfied
Reviewer: goodtogo32 (1)
Click Here to See the Profile for goodtogo32

4/4/08 3:15 PM
I have to say that they are most pleasant to work with, I had two customers cancel and Partspc took the shipment back without any argument. They were fast and pleasant and I plan to cuntinue any busnesss with them.

Very Satisfied
Reviewer: mg123 (1)
Click Here to See the Profile for mg123

2/9/08 8:02 AM
Ordered an Intel Moboard combo with memory and a case. I'm using my old video card and drives. I paid to have them set it up and test it. I ordered it on Saturday and got it Friday afternoon shipped UPS ground from CA to TN. Everything works great and I am very satisfied. I have ordered from them before and would do buisiness with them again.

Very Dissatisfied
Reviewer: tcas (3)
Click Here to See the Profile for tcas

1/21/08 7:55 PM
I ordered RAM online that was advertised with free shipping however shipping charges were added at checkout. I called, they were very polite, and said it was web site error and removed the shipping charge. The memory came very quick. but both sticks were defective. I filled out an online RMA for a refund but the terms were different then the web site. The RMA form stated that the refund is based on the current “market value”, which is naturally much less then the price paid. I called, they were very nice, said that the web site terms needed to be updated and refunded my purchase price minus the 15% restocking fee. You be the judge, I won’t be buying from them in the future.

Very Satisfied
Reviewer: getinmerry (2)
Click Here to See the Profile for getinmerry

1/3/08 2:45 PM
Two orders successfully delivered as promised. No problems at all. Their prices are excellent and I've had no problem getting answers to my compatibility questions. My only criticism is that shipping could be faster. They ship UPS Ground, and it took 13 days for both my orders to arrive. However, you can upgrade to faster shipping by paying big money. This is a VERY REAL review. I am a happy customer and will be returning for all my needs.

Very Dissatisfied
Reviewer: mch1brg (2)
User Rating: 
Click Here to See the Profile for mch1brg

12/29/07 6:06 PM
I ordered 1GB of DDR 3200 memory from Partspc.com. A few days later the RAM arrived but when it was installed in my machine it registered as 512MB. At first I thought it might be an issue with my machine so I tried the RAM on another laptop that was a different make and model and it also registered as 512MB. Next, I took the RAM up to the local computer store and they checked it out and told me I got scammed.  
 
I called PartsPC and after several tries I was able to get someone on the phone. The helpdesk person there insisted that is was something wrong on my end and he refused to listen to what I was telling him. The next day, PartsPC sent me an email stating that my machine was not compatible with the RAM that I purchased. However they have the correct RAM for an additional $30 or I could get a refund of 43.75 for the RAM that I purchased from them for 51.99.  
 
STAY AWAY FROM THIS COMPANY!!!  

Somewhat Satisfied
Reviewer: jarmysz (7)
Click Here to See the Profile for jarmysz

12/4/07 9:07 AM
The memory arrived quickly; no prob with delivery. One of the memory chips failed after running 3 months; it was a real hassle to get a replacement.

Very Dissatisfied
Reviewer: bucksnort (1)
Click Here to See the Profile for bucksnort

11/29/07 1:23 AM
These people are real scam artists. Bait and switch is their game and they will suck the life out of you. They are lazy liars not worthy of camel spit. Run from these losers

Very Dissatisfied
Reviewer: dona12 (1)
Click Here to See the Profile for dona12

11/12/07 11:16 AM
I will never deal with these folks again.  
 
I ordered a 1 G DIMM for a Dell. The price was very good. Delivery was satisfactory. However, the DIMM they shipped was dead on arrival. I tried it on 3 systems under 2 different operating systems. There was no doubt that it was a defective part.  
 
I asked for an exact replacement via e-mail, phone, and online chat, planning on using it in one of many other working systems I service.  
 
After numerous phone calls and online chats, PartsPC never gave me a RMA number. Rather, they continued to try to raise irrelevant questions about whether it was the proper part for the PC.  
 
Through the process of dealing with their customer service, I dealt with apparent language problems, e-mail problems and phone calls that were not returned. After a month I finally gave up - the time was not worth the cost of the part.  
 
I believe, although I can't prove, that I encountered a deliberate policy of delay and obfuscation on their part in an attempt to avoid replacing a defective part. They succeeded in stopping my claim, but I want to create a record of their tactics.

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