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  • PartsGeek PartsGeek Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Marlton, NJ
    • Contact: sales@partsgeek.com
    • Phone: 1-800-541-9352
    • Customer Support: 1-800-541-9352
    • Business Hours: Monday-Friday from 9AM-6PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.03/10 7.03/10
    Chance of future purchase: Rating 6.48/10 6.48/10
    Shipping & packaging: Rating 6.72/10 6.72/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.68/10 5.68/10

14,458 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-08-24

As usual they delivered!

"Quick and great service as usual. Just wish they gave better discounts. Other than that, they're the best!!"


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Verified Customer
Rating 10/10
5/5
2016-08-24

Awesome!

"Most reasonable price I found and part was a perfect fit. Thank you!"


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Verified Customer
Rating 10/10
5/5
2016-08-23

Amazing!!!

"Part came in super fast and was described perfectly on the site. Great service. "


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Verified Customer
Rating 10/10
5/5
2016-08-23

Get your parts here!!!!!!

"Best place to get your parts!! even the ones you can't get at auto parts stores!!"


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Verified Customer
Rating 4/10
2/5
2016-08-23

Return Product

"I paid $61.69 Return item 14.10 Parts Geek refunded 50.74 it cost me money to use you. Not happy with NO return policy....cost me $24.85 out of pocket. I would think twice before using Parts Geek again."


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Verified Customer
Rating 4/10
2/5
2016-08-23

very slow ...

"cancelling is an impossibility , even if you make a mistake ... could stand improvement !"


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Verified Customer
Rating 2/10
1/5
2016-08-23

Very Misleading

"Parts Geek had advertised a product on numerous different Web sites. I ordered, they charged my card and then days later said they do not have the part and refunded my money. I contacted them to see if it could be back ordered and they said that they had not had them for awhile and no idea if they would be receiving them. I continued to check the different websites, including theirs, and no where did they list this item as out of stock. I checked for 2 weeks. After 2 weeks, still showing available, I called and was told the item was unavailable."


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Verified Customer
Rating 2/10
1/5
2016-08-23

Terrible Customer Service/Wrong Parts and Damaged Parts

"I ordered two parts from Parts Geek. The first part arrived with damage and corrosion. I had to pay to ship it back and there was no refund of shipping either direction. The second part arrived separately and was not the part I ordered. It took forever to get through to customer service, both interactions were impolite and unprofessional. After much back and forth (blaming me for ordering the wrong part), it was finally agreed they did indeed send me the wrong part. It looks entirely different than the one on the site and I provided a photo as evidence of the difference.

I was told a return shipping label would be issued. A few days later I received an email instructing me to return the part myself. I contacted them again only to be told yet again I ordered the wrong part. We went through part numbers, production dates to prove I ordered the right part and the proof in photographs of them shipping the wrong part. A supervisor was consulted and I was told "return shipping is on you, we can't be responsible". I asked, "you are not responsible for shipping a different part than what I ordered and what is pictured on your site?", the response was no, we cannot be held responsible. Unbelievable. No idea how you guys stay in business with this attitude. I will never order from this site again.
"


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Verified Customer
Rating 10/10
5/5
2016-08-23

On the money

"Great price, genuine dealer part ."


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Verified Customer
Rating 10/10
5/5
2016-08-23

Right parts at a great price!

"I have purchased parts for several cars from PartsGeek. They always have what I need and at a great price. They also ship right away, which is a big plus!"


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Verified Customer
Rating 10/10
5/5
2016-08-23

"everything came quickly and as i ordered it Thanks"


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Verified Customer
Rating 6/10
3/5
2016-08-23

Had to get part replaced by mechanic because part I ordered was incomplete.

"There is some type of housing element that goes around the ignition cylinder that I did not see on any of the parts from PartsGeek. I had to have the mechanic buy a new part with the housing and need to return the part I ordered."


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Verified Customer
Rating 10/10
5/5
2016-08-23

Fast delivery

"Well done, Partsgeek! Purchase from the website was easy. I ordered an item with standard shipping, and it came 2 days later. "


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Verified Customer
Rating 10/10
5/5
2016-08-22

The best parts website

"Easy to navigate from the moment you log in to the moment you place your order. Received emails to update me on my order. Very trustworthy and professional. Definitely recommend to all other consumers. "

This review was modified by mendezj615 on August 22 2016 11:08:09 PM

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Verified Customer
Rating 10/10
5/5
2016-08-22

Happy

"I was very happy to get my part in record time. Will be ordering more parts when I need them. Thank you very much. Douglas Baliles"


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PartsGeek participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,515 merchant members.