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  • Parts.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: CustomerService@Parts.com
    • Phone: n/a
    • Customer Support: 866-202-7211
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 4.29/10 4.29/10
    Shipping & packaging: Rating 5.36/10 5.36/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

61 Customer Reviews

Rating 2/10
1/5
2016-04-16

The worst... stay away!!!

"I ordered with them some parts and the shipping fee was already quite high. After accepting payment they contacted me and asked for almost double the shipping fees. About 90 USD for less that a pound of parts...

I cancelled the oder for I felt scammed.

A few days after the oder I had a number of fraudulet charges on my credit card so that I had to cancel the card an get a new one.

I suggest you be very careful with this vendor.
"



Rating 10/10
5/5
2016-03-20

Great site for dealership car parts

"This is a great site for the car parts you usually pay through the nose at when you visit a dealership. It's obviously a no frills experience but I knew what I wanted and made the purchase without a hassle. Put in my credit card info name and address and I was off to the races. I would highly recommend the site to savvy shoppers and I am sure I will be back when I need to make another purchase."

This review was modified by Dtomp on March 20 2016 05:01:41 PM

Rating 2/10
1/5
2016-03-16

Double talk

"This site is tricky and not in a good way new parts list parts as OEM and sends pro parts. OEM means if it is Saab it has Saab printed on it. And their phone number is fake."

This review was modified by Ogre45 on March 16 2016 04:21:05 PM

Rating 2/10
1/5
2016-03-16

Parts.com Poor customer service

"I order apart from this website, for my 2011 Kia Sorrento when I receive the part I realized it was not the right part because it didn't have the right connections the part seem to be dirty and used was not sealed it was simply in a box. When I contacted parts.com multiple times do phone messages which were never returned emails which were never return and simply Eddison their part back and dispute the charges on my credit card. I could not recommend anyone using parts.com they're nothing but ripoffs. No customer service of any kind. If they simply would pick up the damn phone we could work this out, Their attitude is we have your money **** you. Out $427 was grossly over charge for shipping and it's just not the right part"


Rating 10/10
5/5
2016-02-29

Great experience! Really low prices and great service

"Placed my first order and the process was easy and fast. The prices were super low, actually the best I found on the internet. My order shipped extremely fast. When I got the part I saw it was sent directly from a dealership so I know it's authentic. I will definitely order from them again and recommend to everyone I know."

This review was modified by SaraMocha123 on February 29 2016 01:46:40 PM

Rating 2/10
1/5
2016-02-10

Got my order wrong, blamed me, poor customer service

"I ordered the correct part number for a Mercedes. I know, because I went through my notes and the EPC for Mercedes. Instead parts.com sends me another one. They claim it is the right one by VIN number. I go on their website and I see I got charged for the part I initially ordered.

After contacting customer service they tried to make it sound my fault. No return shipping by them and parts are brake rotors. I am not about to spend $20+ to fix their error and wait another week for inspection and then for the right parts to be sent over.

I would agree this whole thing is my fault as I didn't just go to my dealer and buy with the 10% Mercedes-Benz club discount. I have been buying from parts.com now and then and usually there is always a small issue. This time they crossed the line. No more business for them from me.
"

This review was modified by bgalakazam on February 10 2016 09:47:39 AM

Rating 10/10
5/5
2016-01-10

"Had a great experience on Parts.com and would highly recommend them. Prices are great and the product is authentic original factory. The items I got were directly from a dealership so I am sure they are not aftermarket. I ended up needing to do a return on one of the items. That was no problem I contacted customer service and they took care of it. They were friendly and help me get a refund."

This review was modified by sas924 on January 10 2016 05:53:47 PM

3rdRock's Avatar

South Florida
Rating 2/10
1/5
2015-12-19

"I ordered a part on 11/27/2015 and got a email right away on my Hotmail account.Then when I emailed them for a status on the part,I get a auto reply that emails from Hotmail cannot be used because there system cannot send mail to Hotmail. I then called them,no answer and they emailed me at the Hotmail address with a link that sends you in circles. STAY AWAY!!!!!!!!!!!
No one will answer the phone.
"


Rating 2/10
1/5
2015-10-03

"bad business. after buying the parts ( I paid for them & got emailed invoice of order) they email the next day asking for more $. terrible business practice then they said they were all back ordered & they didnt bill my credit card right away. If you post the wrong amount then your mistake & you absorb that. you dont ask for more it was a difference of $2.59. no explanation either poor communication. will not use them again. beware shady business"


Rating 2/10
1/5
2015-07-31

"ordered a part and it did not have the full address on it so when it got to my post office it was sent back to them. Now they have there part back and my 121.00. Every time you send an e mail they just tell you they have not recived the part back. It only took 3 days to get to my post office and over 3 weeks and has not gotten back to them. They will not refund my money or send another part."


Rating 2/10
1/5
2015-07-16

"Bait-and-switch artists.

Advertising one price on their website for a couple of parts I needed. They called later in the day to advise that the price on the site is incorrect and the price for one part tripled and the other quadrupled. Immediately cancelled the order. A day later, and the price on the website for both parts still shows exactly what it showed when I ordered the parts.

It's 2015 Parts.com. If your website doesn't have real-time prices, you refuse to honor your advertised price, and you can't be bothered to update your prices after you tell someone they are wrong - you're in the wrong game.

Best to avoid this fly-by-night operation.
"

This review was modified by -jjc- on July 16 2015 10:22:23 PM

Rating 2/10
1/5
2015-06-23

"Do not use this company!!!! Paid $80 for a new headlight 2 months ago, was sent a confirmation and tracking number but it was never shipped! All FedEx shows is that they made the label. Have called non-stop with no answer, emailed with no answer and called again! Complete rip off!"

This review was modified by Laramy on June 23 2015 08:23:40 AM

Rating 10/10
5/5
2015-06-10

"Ordered parts for my Kia at Parts.com
Received an email telling me one of the parts did not match the vin number, and gave me an alternate part number.
After acknowledging the part number change the order was shipped.
Order arrived quickly and parts were packaged nicely.
Shipping costs were exactly as stated on invoice.
Will continue using Parts.com for OEM parts.
"


Rating 2/10
1/5
2015-05-28

"What a SCREWY company this is! Who ARE these people? Did they just get out of jail or something?
When "customer service" called me back, it was a young, hick-sounding girl who kept yelling at me, stating, CALM DOWN!!!!!!!!! CALM DOWN!!!!!!!!!!!!!!! Or I WON'T BE ABLE TO HELP YOU!!!!!!!!!!!!!!" This seemed to be the only thing this ignorant hick could say! In the background, I could hear other people talking. It was the weekend. It must have been in her home. They were talking loudly in the background, doors were opening and shutting. Very unprofessional. THEIR WEBSITE DOES NOT WORK RIGHT. I made a slight mistake, slight error, when putting in my credit card info. regarding the zip code. Their website was very unforgiving and inflexible and would not allow for the correction, which led to a lot of personal frustration. THERE WAS NO LIVE PERSON TO SPEAK WITH. YOU WILL READ THIS A ZILLION TIMES ON THE MOSTLY ALL NEGATIVE FEEDBACK THEY HAVE RECEIVED ON THIS WEBSITE. So, anyway, hick girl said she "fixed it" for me and that the order had been placed and would arrive in five days. WHEN TWELVE DAYS PASSED, AND STILL HADN'T RECEIVED THE PART, I email them since SPEAKING WITH A LIVE PERSON IS IMPOSSIBLE. Guess what? They never even bothered to SHIP the part -- claiming there were something "wrong" with my credit card. NO ONE ELSE ON THE PLANET THAT I DO INTERNET BUSINESS WITH HAS A PROBLEM WITH MY CREDIT CARD. I knew from the get-go that this was a screwy company based upon their MESSED UP WEBSITE ORDER FORM and THE INAPPROPRIATE "CUSTOMER SERVICE" from hick girl with loud background people talking. I guess they DID ME A FAVOR by not processing the order. After reading so many, many, many bad reviews, I suspect they don't even have the part I ordered. Little liars and cheats hiding behind a website! I have contacted my credit card company and recommended that they NOT DO BUSINESS with Parts.Com. My credit card company is taking my complaint very seriously. Perhaps I, and the other complaintants below, have done you a big favor. I WOULD ALSO SUSPECT THAT THE VERY, VERY FEW GOOD REVIEWS ON HERE WERE WRITTEN BY HICK GIRL AND HER CLAN.

STAY AWAY FROM FARTS.COM (yeah, intentional typo -- you get it)

~AVW
"

This review was modified by chachaangelina on May 28 2015 01:15:18 PM

Rating 10/10
5/5
2015-05-20

"Best deal I could find. I bought parts for my 2014 kia soul. they send you 100% oem parts. They do work with dealerships so you are not getting the part directly from parts.com, basically a dealership with the parts in stock sends them to you. also they dont have a dedicated customer service number but you do get what you order. I ordered 8 items from them and all items were correct and it was $500 less then what my local dealer wanted. Im very happy with my items and customer service did respond the next day via email to my request about a tracking number as well."

This review was modified by chrisdubya on May 20 2015 02:02:14 PM

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