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"DO NOT PURCHASE OR BUY ANYTHING FROM THIS WEBSITE UNLESS YOU ARE IN THE BUSINESS OF LOSING YOUR MONEY! I recently purchased parts for my vehicle totaling $240, to include shipping of $31. Two day later I received an email from customer service claiming the shipping cost was a special order and now the shipping price was $61. I replied back to them authorizing the increase in price, it wasn't a big deal to me because I needed the parts. However, two days later I received another email stating the increase in shipping was now $85. At this point I knew this company was running a scam. I then sent numerous emails to cancel my order, of course no response from customer service. You can't contact them by phone, because there's no number listed. This company refuses to cancel my order and continuously sends me emails informing me my parts are on back order. I've had to cancel and block my credit card account because of this egregious company. DO NOT TRUST parts.com!!"
"Purchase was a normal process, but when items arrived, they send me different from what I order. Then they told me that the time frame period for a claim was 48 hrs after receiving the items and on there site says 30 days return... watch out for this site...don't trust your money to this guys."
"My Favourite and simply the best site for parts! I had to buy lots of parts for my Lexus and sometimes was not sure which part is the correct one. I found that the staff is very knowledgeable. I was dealing with the same fellow all the time and his replies were quick and useful… Thank you, Chad!The price is very good too, much cheaper than anywhere else. Quality is great, shipping is fast, so I am very happy with this store and would highly recommend it!"
"AVOID! VERY SUSPICIOUS! After attempting to place an order, I received notice (below) that they want a copies of front and back of all my ID's. I have never been asked for these documents in the course of business using a credit card before. Waste of time and I am not handing over enough documents to let them commit identity theft on me. Further they left no phone number for me to call to verify over the phone. Not Trustworthy. I canceled my order. Order Number: 3041372 Hello, ... we need additional information to verify the validity of the card holder. I will email you an affadavit to be completed and returned to us. Along with the affidavit we will need a copy front and back of your driver's license and credit card. This information will be kept secure, confidential and can be faxed to 727-490-0346 or emailed to firstname.lastname@example.org. Thank you. "
"I had a very good experience with parts.com my order was handle the same day that I placed it online. Now I have a toyota and finden parts for it can be hard but parts.com had the part I need and much cheaper then anyone where else. There shiping is a tad bit hight buy I was upgraded to two day shiping. So if you need a part fast. "
"Other reviews almost dissuaded me from purchasing from Parts.com, however they had my part at $100 less than anywhere else. Yes, shipping was expensive, so on a cheaper part it might not have been worth it, but for mine, definitely. The part was shipped on time, accurate, and in new condition. Fixed my problem, so I am VERY happy. I would definitely use Parts.com again!"
"I wish I did a little research on this company before I purchased from them, I will not make the same mistake again. First off, their shipping charges are outrageous. Expect them to add 15% for shipping no matter which part you order. The part actually did ship out fairly fast, but from a dealer across the country from me so the part took over a week to arrive. When it did arrive, it was damaged. I had to send three emails though a form on their site (there is no phone number or email address) before I got a response. The response I got was that I would need to file a claim through FEDEX and they would not help. I asked to speak to someone and their response was that they are a web based company. There is absolutely no customer service with this company. When I talked with FEDEX, they were very helpful, but the only thing they could do is pick the package up and inspect and resolve the issue with the shipper. I have no guaranty that I will receive a refund from them. I have filed a claim with my credit card company to protect myself. I buy lots of products on the internet and this by far the worst customer service I have received. There are lots of choices for buying car parts online, I recommend you buy from someone other than this company."
"I ordered parts for a car that was taken apart and down on Saturday afternoon. I expected the parts to arrive Tuesday or Wednesday. At 4 p.m. Wednesday night i got an email asking me which parts I wanted. I gave them part numbers and filled out everything including my vin. what a waste of time. do not use them unless you have time to waste an a rental for your customers."
"This guys are THE WORST! They inflate retail prices to make you think you are getting a good discount and then charge OUTRAGOUS shipping that you don't even see until after you place your order. I ordered some expensive small parts (HID headlight assembly and bulb ~5 lbs) an got raped for over $140 in shipping! I contacted them to ask how this could possibly cost so much and showed them UPS retail rates of $20 max. They told me their policy is to charge 15% in shipping and that is that. I could have saved 10% just going to the dealer and paying retail!"
"I would highly recommend using parts.com, I tried to find the part I need myself but just couldn't seem to find what I needed so I sent an email which was resonded to promptly and in just a few days my part arrived!"
"WORST SERVICE EVER, THEY SEND YOU PARTS THAT YOU DID NOT ORDERED,CHARGE YOU FOR IT, AND WHEN YOU DO THE CLAIM, THEY STICK TO THE LETTER OF THEIR CONTRACT. AWFULL ATTENTION, NEVER BUY ANYTHIG FROM THEM! YOU WILL REGRET IT!!"
"Bad business, horrible customer service. I had ordered a part for my company, which I have a tight deadline on. After waiting two weeks and nothing. I logged back on, to find that my order was canceled. I never canceled it, and never received a reason for this. When I contacted them via live chat, I was told that parts I ordered aren't sold by this company, even though I placed the order though their website. False advertising. They advertise items on their site to get you to look at possible other items. This company deserves no stars at all."
"I ordered an armrest from these people only to have them ship the wrong part. The item ordered not only matched their description but was the exact part outlined in their own diagram. Needless to say they denied the problem was their fault and would not pay for my return shipping. Anyone willing to turn away a customer for life over a $7.00 shipping cost has no clue how to run a business, especially when the mistake is theirs. I will never do business with these people again."
"I bought a set of front brake pads and rotors for my 2008 Tundra. I was afraid they would not be genuine O.E. but they were the real deal at almost 30% off. The shipping was a little higher that expected, but with no sales tax, that was pretty much a wash. Shipping took 5 days. Good experience. If you know exactly what you need, I would highly recommend."
"After reading all the bad reviews I was a bit skeptical about receiving my order at all. However, this was among a few places that still sells OEM parts for my increasingly vintage car, so I decided to gamble, and, in about 1 week got my parts as ordered. Below is my experience. From what I got in the about section of the site, parts.com is basically an ebay/amazon/craiglist type of store - it provides a large detailed catalog of auto parts, and then anybody (dealers etc) can register and sell a particular part. For this service, parts.com charges you (customer) $2 on top of the cost of the actual cost of parts and shipping. Since the site is basically a brokerage place, returns are probably multi-tier and complicated, as described by other reviewers; luckily, I got what I needed from the very first try. Also, note that the site suggest providing your VIN while making an order (I did) - they promise you will have more grounds to complain if you get a wrong part.Now, few bad things: * The site does not guarantee that you will get what you ordered, nor does it guarantee your order will be in stock. * The purchase is multi-tier process, so you pay parts.com, then wait for their confirmation, then wait for a confirmation from an actual dealer etc - this can take a while before your part gets shipped (mine took about 6 before shipping, plus 2 days for the actual shipping, which is not bad, but not stellar either).* When you purchase something, you are not given an actual shipping cost. By default, the site charges you at least $10.99. Then, the dealer has a right to increase the shipping charge to up to 15% of your total. This can be frustrating, considering I paid $10.99 shipping for a $30 part, where, judging by the USPS label, the actual shipping cost was probably about $3.50. Still, not bad considering discounted prices on the parts.Overall, the place seems to work. Hope others will have a similar positive experience."
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