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Stores > PartStore / partsearch.com

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  • PartStore / par

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.83/10 5.83/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

144 Customer Reviews

Rating 2/10

"Ordered a laser assembly head for a old Sony CD player. Represented as new on the website. Upon receiving the unit I opened the box to find that the assembly packaging (the plastic bag) had been torn opened. Said to myself "this unit is not going to work". It did not. However, the only way to prove this is to install it, which I did. And guess what once installed Partstore.com will not accept it back. $130 down the drain. I would suggest that anyone who orders electronic parts from this source insure that the product is in a sealed bag before thinking it is a good part. "

Rating 10/10

"Excellent online service, accurate delivery time, and well packaged parts that are factory correct. I will order from them again when the need arises."

This review was modified by wbcook on June 26 2015 06:59:36 PM

Rating 10/10

"Ordered two refrigerator door gaskets for an LG refrigerator. Items were at least $2-4 less than competitors, shipping was free and fast, and the parts worked perfectly. Highly recommend this retailer and will use them for future appliance parts. "

wilcox1976's Avatar

East Coast
Rating 10/10

"I needed some cash register keys for an item I picked up at a thrift store. I looked up the keys online and Parts Store had the best price on the product. But some stores just kill you on the shipping. Not partstore. Shipping was VERY REASONABLE. Like like First Class postage... which is fine since keys don't weigh much.
They sent me 3 packages UPS ground for $3.95 TOTAL. I don't see how they can make money on this deal but hey that is their concern. One item was cancelled because they didn't have it. But that happens.
I had no billing issues and they did not charge me till the items shipped.
I did speak with customer service once and they did great!
They really helped me. I'm giving them 5 Stars!

This review was modified by wilcox1976 on March 02 2015 05:21:25 PM

Rating 2/10

"Shipped part immediately but bent it in order to fit it in the box. Called to report the problem and they required me to buy the part again and they said they would e-mail me a return shipping label. I haven't received the return label or the replacement part"

Rating 2/10

"ordered a part for a dishwasher over a week passed they authorize a charge to your account and really don't have the merchandise they are reseller they take your money and try and find the part you need they are crook buyer beware don't do business with these guys. ask them to cancel the order and they say it will take two week I mean how they stay in business surprises me "

Rating 2/10

"I ordered a Samsung filter for my fridge. Received a TV bulb when called to ask about this They wanted me to place the order again and mail the bulb back AT my expense. After much auguring on the phone I asked for a refund and told them to send label if they wanted it back. Awful service will never order again from them. Stay clear ."

This review was modified by Grandma826 on October 31 2014 12:40:28 PM

Rating 10/10

"I'm not usually one to bother with reviews, but I just had the best service from this online parts dealer. I ordered a part for my Sharp Microwave Drawer on 9/22 and it was delivered free today which is pretty speedy service. This part was really difficult to find. Another source had it backordered to Nov. I had been dealing with a well-known repair service for 1 1/2 months on this, and it was a ridiculous and unsuccessful process, so I am even more pleased with the PartStore.com's service. They are my new favorite online part store. "

This review was modified by linnet on September 29 2014 12:50:48 PM

Rating 2/10

"Wow what an experience. I received a part that was defective and notified them(part worked but had a broken cover). They take several days to get back in touch only to let me know they cant(or wont) send me a replacement because they need to charge my credit card again for the replacement. I sent them the photos of the defect what more do they need. Like other reputable sellers I should have received a replacement unit and then been asked to ship the defective one back to them. Very poor customer service."

Rating 2/10

"Worst Ever! DO NOT USE THEM! i had hoped that as part of best buy i was going to get decent service. sadly, no! On their site it said the part was in stock, i ordered it and very quickly i received my part, only to find it was the wrong part. Not the one i had ordered. I called and was told that they were out of stock of the other part, the one i ordered and needed, and decided to send me a completely different one. The rep could not explain why they would send me a totally different item for an electronic it would obviously not fit. They then tried to tell me they could not re-order the other piece for me and i would have to wait for a refund. I tried to speak to a manager, but they were "all busy." Horrible, Horrible service. "

This review was modified by UnhappyBK on November 08 2013 01:40:23 PM

Rating 10/10

"Excellent service and product. I ordered a power supply board for my TV from PartStore.com and they couldn't have done better. The correct board was easy to find on their site based on the model and series number that I had taken from the TV. They shipped the board within 2 days and it got to me 2 days later. I ordered Friday night before Labor Day weekend and got my product on Wednesday. Board is in the TV and working like a charm. I will definitely shop with them again. Great service; speedy shipping."

This review was modified by justewa on September 06 2013 10:34:58 AM

Rating 2/10

"I thought they would be somewhat decent since they have a BestBuy logo on their homepage (despite me hating BestBuy anyways). Bottom line: Horrible customer service. Forget about them responding to email/online forms. Call their toll free number and pray. I ordered 4 parts, 3 came in quick, no issues, one was on back order (despite them telling me it was in stock when I called before ordering after reading other negative reviews online, so they just flat lied to me). They then back ordered part was "expected" at their warehouse in 3 weeks then they could give me an estimated shipping date. 2 weeks later I got an email saying it shipped with a tracking number. Turns out tracking number was invalid so I called and emailed trying to get this part I had already waited weeks on. The agent was no help said they could open a case in another 3-4 days, I asked to speak to his manager and he then quit talking hoping I would hang up and after 5 minutes he transferred my call to USPS's customer service number (I was expecting/hoping it was his manager when they answered). DO NOT SHOP HERE DESPITE THE PRICES!!! I highly recommend PartsDr.com they have a good rating, good prices/shipping and parts ship out same day.

FYI- I rarely if ever write a review, and even after seeing all the negative reviews of this place I had to add mine to the list this company is so bad to deal with.

Rating 2/10

"NEVER shop with this store. liars. I ordered a PCB board for my Samsung dishwasher. The store agency and the website tell me that's is the part I need for my machine model, it is compatible. When I received it I found that it is not compatible. I phoned the store back 6 times and emailed 3 times to request a return and refund. No body respond to my email. The agency always tells me that I will receive a return label right away in my email. After 2 weeks, I received nothing."

Rating 2/10

"First internet review I've posted. Worst on line shopping experince ever. They did not send the right part. I know I ordered the right part number because I subsequently got it elsewhere. Its been 2 weeks & I am still waiting for a return shipping label. There typical turn around on a return lable is 3-4 business days. This is for e-mail, not snail mail! There have been mix ups about my e-mail address. One customer service agent told me they had the wrong e-mail address after I know they had the right one because I received a survey from them. After I complained I was told I would have the mailing label in 2 hours &, next phone call, in 24 hours. It is Friday. I am told I will have it by Monday. What do you think will happen? I would rather stand in line at the motor vehicle bureau than shop here. "Don't deliver, can't return" should be there motto."

No Avatar

Rating 10/10

"I was leery until I looked at the 1 star ratings there are a lot of users that never reviewed anyone else and have never been back. Make your conclusions. For me that seems odd.

Had the thermostat I needed in stock and at less then half the price other places wanted. Part was exactly the same as the I one I was replacing. Ordered on Saturday was delivered on Thursday with standard shipping 5 days only 3 of which business days. Was very happy with order.

This review was modified by c2s on March 01 2013 10:12:11 AM

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