We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Pandawill

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

Full Rating Profile
  • Pandawill

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Shenzhen, China
    • Contact: customerservice@pandawill.com
    • Phone: 86.755.83650148
    • Customer Support: 86.755.83650148
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.44/10 3.44/10
    Chance of future purchase: Rating 0.94/10 0.94/10
    Shipping & packaging: Rating 1.25/10 1.25/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 0.42/10 0.42/10

2,990 Customer Reviews

Rating 2/10

Jiayu S3 under repair for more than 14 weeks

"Hello all,

Don't buy from pandawill, if it breaks you will never get it back. My phone was only 2 months old when it broke down, i have send it back to them and still waiting to get it back, they recieved it the end of januari 2016. They told me the repair should take 3 till 5 weeks which is already a lot. Every time when i ask for my phone the say that they told the repair to speed up week after week. There is no warranty and the refund is only 80 USD for a 2 months old phone ( i payed now with sending back 243,30 USD)

So don't buy at PANDAWILL see also the reviews on there own forum were they also don't give a reaction on.

This review was modified by alfonshil on May 17 2016 04:58:02 AM

Rating 2/10

Fraud and cheaters

"I bought smart phone from pandawill on 29/10/2015 $110.00usd. My order number 100976668, they shipped on 31/10/2015, track no RF357974798SG, its arrived in my country Malaysia after 5 day. Items hold by customs for 10 days reason items unsealed. Then customs returned back to sender, till now I'm Waiting for new or refund my money back, I never get anything from pandawill, their said not responsible for items rejected by customs. I sent a lot of emails to customer care pandawill, their answers still waiting for parcel are was transit in Singapore now. I'm waiting for more than 6 month but didn't get anything. Their don't take responsibility for that and blame me my country. Pandawill really fraud and cheating me. I advise for those international customers/consumers don't deal with pandawill, don't take risks."

Rating 2/10


"Ok, you may think it's a great deal and you think you've saved a heap of dollars when you purchase something from this site. But in reality, if something does go wrong they are NOT interested in your warranty claim. They will ignore your requests, they try to delay the process as long as possible and in the end you are left with a broken piece of junk electronic.

Please do yourself a favor, save the extra dollars and buy brand name electronics from reputable sources. It will save you lots of time and grief if anything does go wrong.

I would rate this company negative stars if there was an option.

This review was modified by juzrrr on April 21 2016 06:01:43 PM

Rating 6/10

Overall very happy

"I am generally happy with the product and service. Whilst i understand some of the complaints i do not believe they apply to most purchases.


This review was modified by gpwristbandsolutions on March 22 2016 07:26:08 AM

Rating 2/10

Stay away from Pandawill

"On two occasions I bought 2 cell phones and was generally satisfied with the phones.
The problems started when power button, flex cable) on the phone broke down and that was all I was looking for from them. After couple of months of negotiations and pictures of the part they sent me allegedly the replacement - BUT it was a useless plastic button not a described and pictured flex cable, and after that moment they have been avoiding any communication and not responding to the emails at all.
In the same time with all this going on they have also closed their message centre (aka tech support) online support. Of course, not due to this case but likely to all other open cases they had.
Also, one can not leave a bad review at their site, any more - I've tried with no success.
That tells you enough.
So my advice: stay away from them.

This review was modified by DarkoH on March 11 2016 07:13:15 AM

Rating 4/10

Could be better, not very good customer service

"Prices are a Little High, contacted customer however no help."

Rating 2/10

Bad, high price, low quality products

"Made a few purchases, the price were high, delivery slow and the phones were low quality"

Rating 2/10

"Worst customer's nightmare. Ordered Xiaomi Redmi Note 2 for $230 in the beginning of September, and not received it yet. The Support Team is extremely unhelpful, not even trying to investigate the case. Looks like I paid money for nothing."

Rating 4/10

"my order is #100932644 shiped in 2015-05-29 21:48:23 but dont arrived yet. almost five months."

No Avatar

Verified Customer
Rating 2/10

"you run out of stock on sku59425
you didn't bather send me any message about it
after 12 days an inquiry that I've sent you told me
that not the way to do business

No Avatar

Verified Customer
Rating 2/10

"Hice el pedido el 30 de agosto de 2015 y lo han enviado el 22 de septiembre de 2015 ¿casi un mes?. Ahora hay que añadir 29 días laborables para que llegue.
Casi 2 meses para que llegue el envío es mucho tiempo.

Rating 10/10

"The seller is very good service! Always interesting actions and polite salesmen!"

prokriti-inc's Avatar

Bangladesh Verified Customer
Rating 10/10

"awesome customer service. very fast and safe shipping. nice product. A+++"

No Avatar

Verified Customer
Rating 10/10

"Very good smart phone. Very fast shiping. Everything as described, but unfortunately the slovenian language isn't available although it should have that language too. "

No Avatar

Verified Customer
Rating 10/10

"Everything was good, fast shipping and excelente product (zenfone 2)"

Ratings Calculation Change
Learn about Our Reviews

Share Pandawill's store rating

Pandawill is not a merchant member. If you're this merchant, learn more!

Pandawill is not a merchant member
Pandawill does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »